Priceline.com

Dear [redacted] , We would like to take this time to contact you regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like a clarification of the refund that was originally offered and accepted, and also request a full refund for your non refundable purchase We reviewed the details of your transaction, including the refund details listed below: Total Original Cost: $ Cancellation Fee: $ Total Refund Amount: $ Please note that your reservation was cancelled as an exception to our policyWe cannot process a full refund back to your credit card, as advised when accepting the option to cancel, we can refund 50% of your cancellation fees once you rebook a new reservation with the correct informationYour new booking must follow the guidelines outlined in the cancel resubmit email that explains that you must book a reservation on our website with your corrected information We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe work really hard to avoid any confusion when customers use our websiteDuring the booking process, the option to select your bed type was presented on your contract pageOur records indicate that the selected bed type is Queen BedAny requests for a different bed type would be at the discretion of your confirmed hotelPlease note that we have reached out to the Larkspur Landing Campbell on your behalf and they advised that you would have to check upon arrival to see if rooms with two beds are availableHowever, it is not guaranteed and upgrade fees might be payable directly to the hotelWe have sent a separate email with a copy of your contract page for your reference We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Booked nights in virgina beach and when I got down there,they cancelled the reservation on me without notice.They also never refunded my money and had to use what vacation money I had on me to get the last room after a hour drive.Called them about situation and was getting the run around until I mentioned I was gonna file a fraud lawsuit due to the fact they're selling services then canceling them and keeping money without notififying customer.When I asked why it got cancelled their response was the 3rd party booking agent was having issues with hotel/or couldnt get the room for priced advertised.Then why are they listing prices they cant honor.Had no problem keeping my money and to date still havent gotten refund.Have a fraud/dispute claim on them through credit card.So buyer beware

Complaint: [redacted] I am rejecting this response because: I showed you guys that my booking said that I was booking in Columbus, GA I have the screen print to prove it Your ad said that the Americus Area was IN Columbus, GA I booked the Americus Area because your Ad said that the Americus Area was IN Columbus, GA Yes, the second page said Americus area I relied on your ad stating that the Americus Area was IN Columbus, GA I did not learn until everything was paid that the Americus Area was actually another City in GAFurthermore, I will not be booking any trips in the near future so booking another trip with Priceline to get a refund is not an option Sincerely, [redacted]

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you received the wrong hotel and want to receive a refund on the unused reservation We reviewed the contract page that was provided to you prior to your purchase and confirmed the hotel selected was the [redacted] and not the [redacted] We contacted the hotel to see if an exception could be offered but we were advised that the reservation was non-refundableWe are sorry if you selected the wrong hotel by mistake; however, we are unable to offer a refund back to the credit card used as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Our record indicates that on April 15, at 4:PM, the consumer purchased a non-refundable hotel room reservation for same day cheon April 15, According to the consumer, she/he purchased trip protection along with a non-refundable reservation, and would like to submit a claim and obtain a refund for a covered reason, in accordance with the travel insurance policy purchased Consumers who wish to submit travel insurance claims for non refundable purchases must contact the insurance carrier, and all inquiries concerning the status of a claim must be directed to the insurance carrier Online: [redacted] By Phone: [redacted] or [redacted] Mail: [redacted] E-mail: [redacted] Claims Procedures Emergencies Arising During Your Trip: Please refer to the [redacted] Service Section Trip Cancellation Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting [redacted] will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable Trip Interruption Claims: Report your claim as soon as possible to [redacted] Provide the policy number, your travel dates, and details describing the nature of your lossUpon receipt of this information, [redacted] will promptly forward you the appropriate claim form to complete Online: [redacted] By Phone: [redacted] Mail: [redacted] I [redacted] E-mail: [redacted] Important: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Injury or Sickness occurred This plan was designed and is administered by [redacted] Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-16:05: $per night Star Hotel in [redacted] and [redacted] Area for $246/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: At the foot of the steep [redacted] is an exciting metropolisVisit the [redacted] area where the [redacted] took placeTake a tour of(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Indoor or Outdoor Pool Restaurant Fitness Center Free Internet Business Center Check In: Wed Apr 15, Check Out: Thu Apr 16, Rooms: All rooms will accommodate up to adults Choose Bed: $ per night Queen Beds $ per night King Bed - Premier Room $ per night Queen Beds - Suite $ per night King Bed - Suite Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Downtown and [redacted] Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $+ Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about being charged a separate insurance from [redacted] ***We reviewed your issue and verified that the charge was for a Supplemental Liability InsuranceThis type of insurance is optional and is not required upon picking up your vehicle at the counterWe apologize; however, [redacted] is not willing to refund the insurance charge since the driver have agreed to purchase and include it on the reservationAs one of our valued customers, we are willing to process a refund of our Collision Damage Insurance that you purchased from our website A refund for $was issued on April 7, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for the inconvenience and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Trip Number(s): [redacted] Customer or Passenger's Name(s): Mitchell Gomez Dear MrGomez, Thank you for contacting us regarding your reservation at the Doubletree Holland booked under Trip Number [redacted] & [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you have two accepted offers and would like to receive a refund for one of your purchases We reviewed your reservation details and confirmed that the first request you submitted was accepted and purchased with the confirmation number you provided After you again viewed the accepted status of this booking at 11:36AM EST, you chose to submit two additional requests, both being rejectedYou then submitted a third request that was acceptedWe confirmed you were aware that your first request was accepted prior to submitting additional offers Your reservations are non-changeable, non-refundable and non-transferable and we are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Dear MrBoldien, face="Calibri"> Thank you for taking the time to contact us regarding your Priceline credit card issues We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize for the difficulty you have experiencedThe Priceline Rewards [redacted] card is issued by [redacted] , which is the U.S credit card operations of [redacted] PLCFor security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures In the interest of satisfying your concern, we have forwarded your letter to the [redacted] Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directlyThere are three ways to contact Priceline rewards *** Email - Visit the pricelinerewards***.com website and select the Customer Service linkYou will receive a response within hours Phone - You can speak with a Priceline rewards [redacted] consultant hours a day, days a week at ###-###-#### Mail - Please send written correspondence to: [redacted] You can also learn more about [redacted] by visiting [redacted] I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Dear Mr [redacted] , Roman"> We are contacting you today regarding your reservation at the [redacted] Original for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and contacted the appropriate representatives at the hotel to share your concerns [redacted] , Manager at the hotel advised that they had the room checked for any bed bugs and the results were negativeMr [redacted] also advised that he sent email to your email address at: [redacted] However, the email came back as an invalid addressMr [redacted] advised that he replied to the review posted on TripAdvisor, and also provided his direct contact As a gesture of goodwill, the hotel offered to refund a one night fee for your reservation in the amount of $This refund was proceed by the hotel today, April 15, Your bank will post this refund to your account We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I was not made aware as I was [redacted] this reservation that I would not actually be doing business with Priceline.Com, but with another party, [redacted] .Com, as stated in your responseAlso, it was not disclosed to me from Priceline.Com as I was [redacted] my reservation, and supplying Priceline.Com with my credit card information, that my personal credit card information would be shared with third parties such as [redacted] .Com and with the [redacted] directly This information was not included with my hotel confirmation that I received directly from you, Priceline.Com (the seller)., stating that the price for the room would be a total of $and not $as I was charged The Priceline.Com website stated that this room rate was for double occupancy, however, you failed to disclose that additional charges would apply for additional guests, and specifically what those charges would be Sincerely, [redacted]

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that the consumer is not satisfied with the quality of the one star Express deals property at the rate of $per night, for cheon July 10thWith priceline, consumers have a choiceConsumers have the option to compare rates and select his/her specific hotel, room rate, amenities, and location from a list of participating properties, or save even more money by selecting our Express Deals/Name Your Own Price ® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location (area) choicesWhen selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case the consumer selected a reservation that provided greater savings and less flexibilityWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-07-12:54: $43per night Star Hotel in [redacted] South Area for $43/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Indoor or Outdoor Pool Check In: Thu Jul 10, Check Out: Sun Jul 13, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $15! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply Sorry, but this awesome coupon has already been used Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The trip number Priceline requested is: [redacted] The hotel was reserved under the e-mail: [redacted] .Sincerely, [redacted] ***

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Priceline offers Published Price rental car reservations that permit cancelationsIn this case the consumer chose to select a Name Your Own Price rental car for greater savings and less flexibilityThe consumer chose to select a restricted, non-refundable rental car reservation and agreed to the non-refundable terms and conditions of the selected reservationTherefore, the purchase is non-refundableWe are sorry that the consumer was not satisfied with the courtesy option to cancel with a one day rental car fee of $We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com, Inc With priceline, consumers have the option to select a specific airline, flight itinerary and airfare, or select our Name Your own Price service for discounted airfares and agree to travel anytime between am and pm As noted on the attached contract page, the consumer opted for a Name Your Own Price airfare for greater savingsTickets will be round-trip, coach-class and your trip will start between 6am and 10pm on the travel dates selected, and flights will be scheduled to arrive no later than midnight local time On each consumers’ contract page, including the contract page in question, we clearly and conspicuously place the following disclosure regarding this issue: Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialled on Tue Mar 17:23:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, March 21, Return: Mon, March 24, Departing Airport: George Bush Intercontinental Airport (IAH) Houston, TX Arrival Airport: Mccarran Intl Airport (LAS) Las Vegas, NV Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: Aurelia Jarniece Samassekou Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: AS I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

RevDex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, priceline did not disclose prior to purchase that the Name Your Own Price hotel room purchase did not include resort fees that are payable directly to the hotel, and not included in your offer price On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under IMPORTANT INFORMATION The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-08-22:11: Please Review Your Request Star Deluxe Hotel, [redacted] North Area Which hotel will I get? CheDate: Thursday, December 25, Check-Out Date: Sunday, December 28, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesWe understand that you intended to book a reservation for a full size car and not a premiumWe have reviewed your record and verified that the reservation booked is what was requested during the booking processOur records indicate you submitted an offer price of $per day for a premium car Prior to submitting the request, we have presented you with a Contract Page to review and initialThe contract allowed you an opportunity to review the details of your requestIt has the the information of the car class, the offer price, the billing information, as well as, the terms and conditions of the bookingWe are sorry; however, the reservation you purchased is restrictedThis cannot be changed, cancelled or refunded For your reference, a copy of the contract page has been sent in a separate email We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for getting a response from PricelineIn their response they state "In this case the consumer selected a reservation that provided greater savings and less flexibility." If this were the case, I could understand the policy However, the reservation I received was exactly the same as the published rate, there was no savings what so ever I used the "Express Savings" option, which advertises at least 40% savings I recieved 0% savings Why would a consumer give up flexibility with no benefit? I wouldn't I expected to get a savings from using this option and thus giving up flexibility but did not receive a savings Complaint: I am rejecting this response because: Sincerely, Sherry Washburn

Complai [redacted] I am rejecting this response because: They are lying when they said they contacted the hotel We ( [redacted] and I together) and talked to the very person (Nancy) that the rep from Price Line "said" he spoke to and she told us that was not what she had told him! Also, I tried to cancel my stay within the time period and their phone system would not let me in They said I canceled at 12:01pm and their cutoff was at 12:I had been trying for hours to cancel I also spoke this so called rep for minutes complaining and trying to get some answers and it was only about 12:when we concluded So I know I canceled before the 12:time frame that they claimed I did I would warn anyone from using this disreputable company as they lie and manufacture ways to keep your money Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 6, and find that this resolution is satisfactory to me Sincerely, [redacted] I will accept this resolution as long as the priceline management team agrees to itThe wording is a little sketchy due to it not being a confirmed resolution