Priceline.com

Complaint: [redacted] I am rejecting this response because: A smoking room is being preassigned, laws in the majority of states forbid smoking in the workplace,bars and restaurants,people work in hotel rooms as well as sleep,by selling specific smoking rooms priceline is placing their customers and hotel employees at risk,most hotels will impose a fine for cleaning if you do smoke.As a corporate giant Priceline should do the right thing and stop placing people's health at risk by marketing hotels with smoking rooms as star Sincerely, [redacted]

Dear ***,We are writing you today regarding your hotel reservation at the [redacted] for Request Number [redacted] .We have reviewed information from the hotel that they will be refunding nights on your reservationThe refund details are below:Hotel Request Number: [redacted] Confirmation Number: [redacted] Amount refunded: $ The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.Thank you for your patience while we resolved your issue, and we hope you find this information helpful.Sincerely, [redacted] **Customer Relations Specialist

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you have several concerns about your hotel reservationWe reviewed your hotel and verified that it is located within the designated area you viewed prior to purchaseWe apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standardsWe also checked your hotel's rating on other websites and found the following: [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating We also checked on our website and found a cheaper rate for the same exact itineraryThe lowest rate available is $per room per night for a total of $Since your are eligible for our Best Price Guarantee, we went ahead and processed a refund of the difference which is $Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Dear Mr***, Roman"> Thank you for taking the time to contact us regarding your trip reservation for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your request to be refunded for the reservation since it was booked for the incorrect arrival city We have reviewed your reservation, and our records indicate you agreed to arrive in [redacted] (***) in [redacted] **Prior to booking the reservation, you were asked to review and initial the contract page indicating that you agree to the arrival city, as well as to the terms and conditions of the offerWe have sent a separate email with a copy of this page for your review We offered a one-time exception to allow you to cancel the reservation minus a USD Ticket Processing Fee, USD Ticket Cancellation Fee, and USD Rental Car Cancellation Fee Our records indicate that you have rebooked on our site for the correct destination under Request Number Therefore, we will go ahead and refund the USD Ticket Cancellation Fee minus a USD Change FeeThis refund for USD will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time We understand that the cost of your new airline reservation is higher; however, we are unable to offer any additional refunds We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumers initialed contract page authorizing the terms and conditions of the purchase, including the flowing guaranteed amenities, which do not include free breakfast Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Business Center, Guest Score 8/or Higher Additionally, when you choose to purchase a restricted reservation any sorting or filtering you did prior to selecting the Name Your Own Price option will not applyOnce again, thank you for getting in touch about this Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:24: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, July 28, Check-Out Date: Wednesday, July 29, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you were unaware that your credit card would be billed when you reserved your reservation When submitting your reservation we provided you with a contract page that stated that the total price of the reservation would be charged on the day of bookingWe understand you wish to receive a credit or refund; however, the cancellation policies indicate that any modifications or cancellations, the total price of the reservation will still be chargedWe are sorry if you are unhappy with the policies associated with your reservation but it is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** [redacted] Executive Offices

Dear [redacted] We wanted to take this time to contact you in regards to your hotel reservation booked under Trip Numbers [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you booked a room reservation for October 27, - October 31, 2014, however, it overlapped with your other reservation booked for October 30, - November 7, You also said that the hotel approved the cancellation of the unused night of the roomsWe apologize for the inconvenience this may have caused We have contacted the hotel and we were able to speak with Gale, hotel accounting department representativeShe agreed and authorized the refund of your unused night on October 30, for the rooms The refund details are below: Cancellation Number: [redacted] Refund Amount: $ The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , We are writing due to the rebuttal you have sent the Revdex.com regarding the Best Price Guarantee for your reservation at the [redacted] Ms [redacted] , the Best Price Guarantee is based on the lower rate you find after purchasing a reservationThan find a lower rate for the same hotel, the same room type and dates, etcas stated in the guidlines Please note ***, employee, military, government, convention rates or other rates not available to the general public are not eligibleWe are truly sorry you are not satisfied with our Best Price Guarantee but we will remain following the guidelines we have set in place Sincerely, [redacted] Executive Offices

We are sorry that the consumer is not satisfied with her star accommodations at the Club [redacted] Washington DC booked under Trip Number [redacted] , and requests a refund for her stay at the property U[on review of this inquiry, we verified that the hotel has an average guest rating of 7.6, and this rating is based on actual reviews from customers who have booked on our site and stayed at the hotelWe also verified that the hotel is rated consistently as a star hotel on other websites Thank you for the opportunity to review this matter Sincerely, N D [redacted] Executive Offices

Dear [redacted] , We are sorry to know that you are unhappy with the cancellation penalty for cancelling your hotel reservation in River Grove The cancellation fee offsets charges directly related to the cancellation of reservationsThe fee amount is consistent with the change penalties imposed by the travel partners themselves and was summarized during the request process When you purchased the reservation, you indicated that you agreed to abide by these terms and conditions as listed on the contact page prior to purchaseFor future reference, a copy of the contract page has been sent in a separate e-mail We apologize for the inconvenience caused to you Sincerely, [redacted] Customer Service Specialist [redacted] Dear [redacted] , We have received all of your emails We apologize if you are dissatisfied with our policies and serviceCustomers are our number one priority, and we work hard to make your experience with us a positive oneOur policies are also modeled upon the same options allowed by our travel partners and are consistent with agreements which allow us to offer low rates Moreover, we have reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter Sincerely, [redacted] Customer Service Specialist This contract for request number [redacted] was originally initialed on 2014-06- 02:32: [redacted] Chicago Rosemont North River Road River Grove, IL Check-In: Sun, Jun 1, 2014Check-Out: Mon, Jun 2, 2014Nights: NightsRooms: Room Room1: [redacted] Room Type: King Bed - Smoking Room - Free Breakfast, Free Wifi, Fridge Hotel Freebies: Free breakfast and free internet in room Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Room Description: King Bed Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And Coffee Maker • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: Free breakfast and free internet in room • Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Saturday, May 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Saturday, May 31st and noon on Sunday, June 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Sunday, June 1st) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

RevDex.com, Inc According to the consumer, due to a glitch in our system, the wrong passenger name was listed on the ticketThe consumer is requesting a full refund for the ticket purchase, including fees charged by [redacted] Airlines Desired Settlement: “This has been an awful experience with this company and I would like to be fully reimbursed for the cost of both the tickets and the fee I had to pay to [redacted] because of a glitch in the Priceline website that caused the wrong name to be placed on the tickets.” Our documented case history confirms that [redacted] contacted priceline on Sunday, Aug17, at 3:28:PM ET, requesting to change the name on the ticket from the caller’s name, [redacted] , to the name of a friendUpon review of the consumer’s airline ticket purchase, the representative advised the caller that the ticket is non-changeable and non-transferable Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the passenger name provided by the consumer and listed on the contract page for the consumer’s review and authorization Passengers: [redacted] We have confirmed that the consumer entered the passenger name as listed on the contract pageTherefore, the ticket was issued in accordance with the passenger name provided by the consumer and no refund is due We appreciate the opportunity to review and clarify this matter Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Aug 15:17:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Thu, August 21, Return: Fri, August 29, Departing Airport: [redacted] Intl Airport (PHL) [redacted] , PAor [redacted] Arrival Airport: [redacted] Springs Municipal Airport (COS) [redacted] Springs, COor [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear [redacted] size=2> Thank you for contacting us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting that we apply our Best Price Guarantee to your reservation using the Express Deal offer showing on our mobile app We displayed on our website that to qualify for our Best Price Guarantee, the lower price must be an exact match to the itinerary booked on our website (same car company, same date/time, same location)We are sorry that we are unable to use an Express Deal rate to compare your reservation withIn Express Deal reservation, the rental car company can be revealed only after purchase and any of our rental car partners, within the criteria you selected during the booking process, can accept your Express Deal requestThere will be a possibility that the reservation will not be with *** We apologized that currently, we only offer our Express Deal Rental Car promo via mobileWe appreciate your feedback and documented it for future reference We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price hotel room accommodations at the [redacted] located at [redacted] *** Upon review of this matter we have confirmed that [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] *** Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the reservation selected by the consumer is non-changeable and non-refundable We appreciate the opportunity to clarify this matter Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-11-13:40: Please Review Your Request Star Upscale Hotel, Downtown Nashville - Metrocenter Area Which hotel will I get? CheDate: Friday, November 28, Check-Out Date: Sunday, November 30, Region Nashville, TN City Area: Downtown Nashville - Metrocenter Area CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , face="Calibri"> Thank you for contacting us regarding your reservation with [redacted] Car Rental booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past rental car reservation because you were unaware the request was accepted We reviewed your reservation details and confirmed you were provided with an acceptance page seconds after the request was submitted, and the status of the reservation was checked on the website approximately minutes laterWe also confirmed you viewed the status of the booking times on the day of pick-upWe are sorry if you did not intend on purchasing a reservation; however, your request is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs requested and authorized by the consumer priceline confirmed hotel accommodations in the [redacted] *** areaWe are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

HiPlease see the response we sent to the customer belowThanks [redacted] Thank you for taking the time to contact us regarding your rental car reservation with Alamo Rent a Car for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like a refund of the Collision Damage Insurance that you purchased on this rental car reservation Your refund has been processedA refund for $was issued on October 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing that can be added to what has already been stated in our previous correspondenceAlthough the consumer may have intended to select a room type and room rate offering an 8+ rating; as noted on the consumer’s contract page, the consumer chose to select a room rate that did not include or guarantee an 8+ guest ratingPriceline offers consumer’s options when selecting an Express Deals purchaseThe screen shot provided by the consumer is one of many options listed on the website and not reflective of the selected purchaseI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-09:03: $per night Star Hotel in [redacted] for $76/night This deal saves 40% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Warm hospitality, green spaces and historic flavor reign supreme in this area located along [redacted] and the [redacted] Visitors can step back into 1830s rural ***(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Pets Allowed Fitness Center Free Parking Free Internet Business Center Check In: Fri Jun 19, Check Out: Sun Jun 21, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] MI: [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleAny Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: ONE TIME NON-REFUNABLE PET CHARGE OF USD FOR A ONE NIGHT STAYFOR A MULTIPLE STAY A NON-REFUNABLE PET CHARGE OF USD IS REQUIRED I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Hi. Please see the response below that we have sent to our customer. Thanks. Dear Ms. A [redacted] 0pt;">Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you are requesting a refund of this hotel reservation. Our records show that for the room type that you've selected, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 4th). This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to provide a refund for this booking. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Jenn Hapdus Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she understood that the $ charge was a confirmation deposit for a rental car, and did not select or authorize the purchase of [redacted] insurance at $for the one day rental car purchase We are sorry that the consumer did not intend to purchase [redacted] insuranceOur record indicates that the consumer selected the [redacted] option, and the $fee was disclosed on the consumer’s contract page in the summary of charges Attached hereto is a copy of the consumer’s contract page authorizing the purchase of of [redacted] insurance at $per day We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com Dear priceline.com Customer, You contacted priceline.com requesting information about one of your trips This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip [redacted] Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser [redacted] Note that in order to view the page referenced by the link above, you may need to have [redacted] installedIf you are unable to view the above page, you can download [redacted] from [redacted] Please do not reply to this e-mail as it will not reach customer serviceIf you have any further questions please visit the Help section of our website Sincerely, priceline.com Customer Service Team

Revdex.com, Inc All matters relating to unauthorized charges/credit card fraud claims are handled by the credit card issuing bank Credit card holders are responsible for reporting the claim to the credit card issuing bank The bank will investigate the matter, and priceline will always assist with all investigation inquires We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com