Priceline.com

'Times New Roman';">Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The customer indicated that he checked into the hotel and attempted to access the internet using the wireless connection multiple times with no availHe explained he spoke with the Front Desk but was advised the internet was working properlyThe guest checked out of the hotel and was requesting a refund on the unused room The case was reviewed by an Executive Services Agent on July 2ndThe agent contacted the hotel and confirmed that we can refund the customerTheir records indicate that the guest checkon June and left the same day; and they did not charge our cardA full refund was processed back to the customer's card and he was notified by email of the refund We appreciate the opportunity to clarify Sincerely, [redacted]

Dear Ms [redacted] , face="Calibri"> Thank you for taking the time to read this email We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding the fluctuation of the rates for the hotels we offer on our site Please be advised that rates and availability change constantlyRates can change by the day, hour, and even minuteWe do indicate on our site that rates are not guaranteed until purchased Additionally, there are occasional time lags, which impact true reservation availabilityWhat this means is that a hotel's listed reservation and/or rate may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory, the reservations and rates we offered were no longer available at the time we attempted to book them We do appreciate your feedback regarding our siteHowever, we are unable to fulfull your request for rate adjustments We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Dear [redacted] , We are writing to let you know that we have received your Revdex.com concern regarding your airline ticket request for the purchase of airline tickets from [redacted] to [redacted] at the offer price of $per ticket, which was not accepted by a partner airline for ticket purchase We searched for a reservation that met your specifications but were unable to find a travel partner willing to accept your requestPlease note that you have not been charged for this request We do not have access to the specific reason why none of our partners accepted your requestIt could be based on one or more reasons including availability on requested travel dates, prices, and how far in advance of the date of travel you made your request We are not able to honor your rejected request however, you may please visit our website since there may be alternate travel options available for your tripYou will be required to enter your Trip Number [redacted] and e-mail address [redacted] We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Thu Aug 15:06:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Mon, November 10, Return: Tue, November 18, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip may start anytime from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connection each way Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer with Taxes & Airline Fees: $per ticket Airline Ticket Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation If any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Email to the customer: New Roman"> Sent: Tuesday, May 19, Dear Ms [redacted] , Thank you for contacting us regarding your reservation with [redacted] for Vacation Package Request Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs we understand, the flight times were not convenient for your travel needs, and you are now requesting a change of your return flight We have reviewed your reservation and found that you selected one of our restricted vacation packages, and agreed to certain terms and conditions, including the following condition: "Your exact flight times and airline will be shown to you after your purchase is complete." Your flight "Departs any time between 6am - 10am." Our record shows that you received an itinerary within the specified timeYour return flight was scheduled to depart from [redacted] International Airport at 6:a.mon May 17, In addition, your contract also stated the terms and conditions of your purchase, including the restrictions that the vacation package cannot be changed, cancelled, transferred or refundedBy submitting the request for booking, you indicated that you agree to the terms and conditions stipulated; and, allowed our system to select the flight times for you For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAttached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the consumer’s selected purchase as well as the travel datesWe are sorry that we are unable to assist the consumer with a refund in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Wed Jan 14:05:EST We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1, Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You While we couldn't find an airline partner willing to accept your specific request, we do have an airline that will accept this request if you increase your offer price This flight option is $cheaper than the lowest published priced flight for a 6% savingsThis is available only for a limited time and all tickets are subject to availability $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Wednesday, February 12, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Sunday, March 16, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft Passenger Information J [redacted] Summary of Charges Airline Ticket Offer Price: $ per ticket Govt Taxes, Airline Fees and Agent Fees: $ per ticket Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Photo ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used If your offer is accepted, we will immediately lock in your reservation and charge your form of payment If your offer is not accepted, you will not be charged We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-08-14:18: · · · AUTO · AC Unlimited Mileage Minivan Pick Up/Drop Off: LambeLouis Intl Airport (STL) Saint Louis, MO Pick Up Date & Time: Monday, August 11, - 7:PM Drop Off Date & Time: Thursday, August 14, - 7: PM Rental Company: Total Charges Days at: $/day Total: $ Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Driver Information [redacted] Driver's age at pickup and over under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's name The amount of credit required depends upon car type, rental period, and optional items Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the resolution is satisfactory I was promised a 50% refund, to which I am still waiting for which could take over a month to get to meStill, the customer service and the rudeness needs to be addressed even in the executive level Well I guess it really doesn't matter seeing I will never use priceline again Sincerely, [redacted]

Revdex.com, Inc According to the consumer, Priceline did not disclose prior to purchase, that the flight itinerary may include flights that arrive anytime on the day after departure The consumer states: “The return flight arrived home at 5:59am the next day, which is outside of the advertised window.” Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the following: Flight Times: You may be required to travel during off-peak hours for this trip Your trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Tue Nov 18:53:EST Your Trip Summary Airfare Details Depart: Tue, November 25, Return: Sun, November 30, Departing Airport: [redacted] [redacted] Arrival Airport: [redacted] Flight Times:You may be required to travel during off-peak hours for this trip Your trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Rental Car Details Compact [redacted] ***, [redacted] *** or similar Location: [redacted] Pick-Up: Tue, November Drop-Off: Sun, November Total Rental Days: days Driver: [redacted] Driver's Age at Pickup: Summary of Charges Package Subtotal: $1, Govt Taxes, Airline Fees and Agent Fees: $ Travel Insurance: $ Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • These airline tickets are non-refundable, non-transferable and non-changeable The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • These special discounted tickets issued are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • Remember to bring a valid government-issued photo ID with you to check-in • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $ available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: **I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the travel insurance Description of Coverage

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy that you were upgraded to a star when you requested a star We understand you are unhappy that the hotel you received does not offer free parking or Internet, but we confirmed the only guaranteed amenities we listed on your contract page were Pets Allowed, Fitness Center, Guest Score 8/or HigherWe also advise on the contract page that if priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedWe sent a copy of the contract page to your email address for reviewWe are sorry if you are unhappy with the hotel you received; however, your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cre [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] - North Airport booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you have some concerns regarding our refund process. We have reviewed this concern and verified that the hotel contacted us last March 30, 2016 offering to cancel your reservation. Since we did not receive any previous contact from you regarding a cancellation request, we tried to call you to get your approval in canceling the reservation. However, we were unable to reach you on the phone number registered on your reservation so we sent an email to your email address [redacted] requesting for your callback. I apologize; however, our standard procedure is we need to get approval from our customers before processing a cancellation. I checked our records and verified that you reservation was canceled when you called us last April 11, 2016. The refund of $65.11 is in process. All refunds are processed in our system within one business day and depending on your bank, it may take 5-10 business days to post to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe A [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation Sincerely, ND [redacted] priceline.com This checkout page for trip number was submitted on 2015-10-19:28: · · · AUTO · AC Unlimited Mileage Economy Car with Unlimited Mileage Pick-up: Midway Intl Airport (MDW) Chicago Drop-off: Midway Intl Airport (MDW) Chicago PiDate & Time: Wednesday, November 11, 2015, 01:PM Drop-off Date & Time: Saturday, November 14, 2015, 01:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup and over under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items.For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip airline travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · You are guaranteed a car from one of the following major rental car companies: Alamo, Avis, Budget, Hertz, National or Sixt · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] Corporation for Trip Number [redacted] class="MsoPlainText">I am sending this email because we received your RevDex.com concern in our Executive OfficesAs I understand, you are requesting for a full refund of the reservation since you were unable to use it because you do not have enough fund to cover the required depositWe are currently reviewing your concern and making attempts to resolve this issue for youI hope to be in contact with you in to business days with a resolution I appreciate your patience while we continue to work to resolve your issue Sincerely, Berna A [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] d for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you are requesting for a compensation because the hotel does not have a hot tub available to all guestsWe reviewed your request and verified the reservation was usedThe hotel advised you were provided an accessible king suite with a sofa bed and an accessible tubThe hotel does not offer a hot tub available to all guests as it will depend on the room type reservedWe would like to offer you a 20% refund of your total reservation cost as a compensationA refund request in the amount of was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have requested a refund for this reservation because the itinerary was changedHowever, when you contacted our Customer Service department they refused to issue a refund for this booking We apologize if you experienced poor serviceWe appreciate your feedback and noted this on our record as we continue to improve our service We have reviewed the notes on your record and they indicate that the airline is responsible for charging the cost of the ticketTherefore, the refund will come from the airline We have contacted the airline, [redacted] , and they verified that this reservation was canceled due to a schedule change [redacted] advised that a refund of $was initiated on December 18, and it will be completed within business daysDepending on your bank, the refund will reflect on the credit card you've used to purchase the ticket from to billing cycles I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The car company did NOT send a car to us, we had to take a cab to pickup the car the following dayThe car company said they could NOT credit us as we booked and Paid thru pricelineWe called priceline the night of 01-19-and they did NOT offer any car from any other company NOR did they offer any solutionThe following day I contacted Priceline again and they said I would have to wait until the car was returned before they could give me any refundI returned the car earlyI had the car a total of 9days 1hr 41minI paid for 11daysI also booked hotels thru priceline, airline tickets and they don't care enough about customer service for a refund on day rental on a car since I was unable to GET the carI have read many other complaints about priceline after this happened to me They don't need anymore of my business Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer’s contract page clearly discloses that the reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Dear [redacted] size=2> Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you were unable to piyour vehicle due to weather issuesWe reviewed your concern and verified that you are eligible for a full refundA refund for $was issued on February 19, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for choosing to contact usI hope you found my email helpful Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Numbe [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you have been charge extra when you returned your vehicle at the counterWe further researched your issue and we verified that you picked up your rental car on July 2, around 7:AMSince reservations are confirmed in hour blocks, picking up your vehicle early is considered an extra dayWe apologize; however, we cannot waive or refund the charges from the rental car company We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: They are saying they applied for the refund on oct 23rd The process has not yet started They didnt start any refund process I didn't get any money yet Sincerely, [redacted]

Complaint: 9934536 I am rejecting this response because: You stated: "The baggage fees listed are not guaranteed and may change at the airline's discretion" I was informed I can carry 2 bags per passenger per your website. I was told by AA staff that the baggage policy had changed six months prior to me purchasing tickets. It is your responsibility to update your website and notify customers of any changes that occour. I am purchasing tickets through YOUR company not AA. It is your job to keep your website update to date with most accurate information. If policy changes it should not take your company 6 months to update information. I will be sharing my experience with the media, social websites, and all my family and friends.