Priceline.com

Dear Ms***, Roman"> Thank you for taking the time to contact us regarding your airline reservation under Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your request to reinstate your return tickets that were cancelled by the airline due to missing the outbound portion of your reservation We have reviewed your issue with the airlines, and they agreed to reinstate the return tickets that were cancelled; however, a fee of USD per ticket appliesShould you wish to proceed with reinstating the return tickets and pay the applicable fees, kindly reply to this email so we can have a specialist from our Air Travel Services Department continue to assist you We look forward to hear from you Sincerely, [redacted] Executive Offices

Priceline.com discloses prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Dear Ms. [redacted] , Roman"> We wanted to take this time to contact you regarding your reservation at the [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, you canceled your reservation online due to illness and you would like to be refunded for the cancel fee. We have reviewed this concern and verified that you canceled your reservation online last March 19, 2015 and was charged for a one night cancel fee of $185.21. We contacted the hotel to request a refund of the cancel fee and they agreed to refund you in full. We processed a refund of the cancel fee in the amount of $185.21 back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] Waikiki Beach for your vacation pacakge for Trip Number [redacted] We understand that you selected to pay an additional $per night to receive the CITY VIEW ROOM King or Queen [redacted] Grand Bed:City View Free WiFi:42in TV:Free Hot BreakfastWe contacted the hotel and verified that the type of room you selected is also a standard roomA refund request for $was submitted for approvalThe refund amount is equivalent to $per night for nights The request needs to go through a review process, which does take time to completeYou should be receiving an update within the next two weeks in regards to this requestOnce the refund is approved, your bank may withhold the refund from your account for up to business days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you are requesting a full refund for your reservation due to a change in plans Prior to submitting the request, we presented you a Contract Page for review and initialYou had the opportunity to review the details of your request, as well as the fare rules associated with your selected purchaseBy submitting the request for booking, you indicated that you have read, understood and agree to the terms and conditions of the reservationYou also confirmed that the information you are to submit is correct The fare rules associated with your selected purchase are governed by the airlineWe, as travel agency, are bound to abide by these fare rules and restrictions We contacted the ticket's validating carrier, [redacted] , on your behalfWe were informed that you still have an option to use the value of your ticket within year from the date of issueAs a reminder, the ticket was issued on November 17, 2014, and when you decide to use the ticket value, all fees will apply, as stated in the fare rules For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation, including the ticket fare rules We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond With Priceline, consumers have a choiceConsumers have the option to compare rates and select his/her specific hotel, room rate, amenities and location from a list of participating properties or, save even more money by selecting our Express Deals/Name Your Own Price® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location (area) choices When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation prior to purchase In this case the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-03-00:19: Please Review Your Request Star [redacted] Which hotel will I get? CheDate: Saturday, March 7, Check-Out Date: Wednesday, March 11, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: [redacted]

Complaint: [redacted] I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID [redacted] , however, until I have received a refund for half the airfare as described, I do not feel that this complaint is resolvedIt has been weeks since we were notified of the change in the flight and offered a refund for the unused return flightI was told initially that it would be between 5-business days to receive a refund and it is absolutely unacceptable that I should be having to call 2-times a week for the past weeks to obtain the refund, and still no resolveThe response I have just received from [redacted] is the exact same response I have been told by both Priceline.com and Singapore Air every time I have called since December 7, I am having a difficult time understanding how it can possibly take this long to get the information to the correct person who can actually process the refund in a timely fashion, which means within a few days, not months Sincerely, [redacted]

Dear Ms [redacted] , Thank you for contacting us regarding your vacation package booked under Trip Number [redacted] class="MsoPlainText">The room type that stated: Room Type: Best Package Rate, the cancellation policies associated with it would be non-changeable, non-refundable and non-transferableThe room type you selected at a higher rate has a flexible cancellation policy that states: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Saturday, June 18th (local hotel time).If you decide to cancel your reservation anytime between noon on Saturday, June 18th and noon on Sunday, June 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Sunday, June 19th)We are sorry if there was any confusion with the room types and prices; however; we are not able to offer a refund or credit for the difference in rates We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

minor-latin;"> RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued for the purchase Sincerely, [redacted] Priceine.com

Our documented case history confirms that Ms [redacted] from our Executive Services Department spoke with Glen Estell on FriApr 18, 2014, at 09:55:AM ET, and a full refund was offered and processed

[redacted] -Trip Number: [redacted] Dear Mr***, We are contacting you today regarding your reservation at The [redacted] Hotel And Spa for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe are sorry to hear that this hotel falls short of your expectations We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Orbitz.com = Expedia.com = Travelocity.com = Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this timeHowever, if you do find that you experience problems while at this hotel and the front desk is unable to assist, please contact our Customer Service department for further assistance We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding the rental car portion of your vacation package reservation with [redacted] Rent a Car under Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize for any inconvenience you encountered with [redacted] Rent a CarWhen your reserved car class is not available, the rental car company is supposed to provide you with the next highest available car class at no charge Since the rental car company was not able to accommodate you, your rental car reservation was cancelled for a full refund of USD As what you have been previously advised, we are unable to breakdown the charges or provide an itemized receipt for each travel component of your package reservation because we combine special prices together for each component that you purchased into one discounted rateThis discounted rate would not be available if you purchased the travel components separatelyThe total amount of your package is presented to you prior to purchase on your contract page and is visible on your confirmed itinerary I understand you rented another vehicle and had to pay more for your new rentalI am more than happy to check if a reimbursement of the difference between our rate and the rate the new rental car company charged can be issuedIn order to be eligible for the refund of the difference, your new rental must be for the exact same car class as the original reservation and for the same number of rental daysPlease fax a copy of your rental receipt to us at ###-###-####, or you may reply to this email and attach your rental receipt in PDF or JPG formWith your receipt you must also include your name, trip number ( [redacted] ), and a description of the issueWe will review your receipt and contact you within a few business days with a resolution We look forward to hear from you Sincerely, Nico T [redacted] Executive Offices

Dear [redacted] size=3> We wanted to take this time to contact you in regards to your hotel reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were advised that your hotel was overbooked and that you were relocated to a new hotelYou said that you were not satisfied with the agent you spoke with and would like provide your feedbackWe reviewed your reservation and verified that the hotel informed us that their property was overbooked and could not accommodate your reservationOnce we received the information, we immediately found a similar hotel, same star quality and area, The [redacted] , that can accommodate your reservationWe apologize if you experienced poor service with our agentWe have documented your feedback in our records so that we can improve service and avoid this from happening again We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund for the 2nd night of your reservationWe contacted your hotel and verified that since your booking is prepaid, the unused night cannot be refundedAs stated on your cancellation policy, refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, May 19th) We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: You falsely advertised full coverage insurance to me, and it did not cover enough for me to drive legally in my state The reps that I had talked to on the phone in your company, agreed that I had full coverage and was legally able to drive It took me finding out that I was not covered to get a solid response from your company, who then told me they were unable to do anything because the reservation had already startedI feel that I am being reasonableBare minimum, you should return the insurance charge that you falsely advertised to me Sincerely, [redacted]

Priceline did not stand behind my stay at the [redacted] at Eagle Crest First night was fine but next morning water was shut off and when came back on was very dirty That evening found out that room was not cleaned or made up Complained to [redacted] and Priceline and was offered 20% off That was not satisfactory and I will never go through Priceline again

Complaint: [redacted] I am rejecting this response because: The hotel clearly saw this was a system error end and so does Priceline I selected the correct dates and upon submission the system generated its own dates Priceline was issued a refund because the hotel cancelled the reservation and refunded, Priceline, the money As a result the company, Priceline should process my refund in the amount of $ It is poor customer service and it shows a lack of consideration for such an error that occurred on their watch Priceline and the hotel clearly acknowledge there was an error A blind man could see there is an issue As a result Priceline should refund the $as courtesy Effective immediately Anything less than a refund would be a theft and robbery Sincerely, [redacted] ***

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePrior to purchase, the consumer agreed to the terms and conditions listed on his initialed contract page, including the following Mandatory Fee charged and collected by the property Important Information · Mandatory Fee: This hotel charges an additional $ per room per nightThis fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change We are unable to refund any part of the mandatory fee charged and collected by the property Sincerely, [redacted] priceline.com

Complaint [redacted] I am rejecting this response because:All I need is my money back, whether it comes from Priceline or [redacted]