Priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected a star property from our Published Price service and is not satisfied with the quality of his selected property The consumer requests a refund When selecting a hotel from our Published Price service, consumers have the ability to shop and compare rates and review the details of the property, including reviews from previous guests who have stayed at the property Attached hereto is a copy of the consumer’s contract page agreeing to the terms and conditions of the purchase including the following cancel policy · If you decide to cancel your reservation anytime between noon on Friday, March 7th and noon on Saturday, March 8th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and fees Any remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, March 8th) We are sorry the consumer’s selected purchase is non-refundable and we appreciate the opportunity to clarify Sincerely, N D’Angelo priceline.com This contract for request number [redacted] was originally initialed purchased on 2014-03-11:14: Check-In: Sat, Mar 8, Check-Out: Mon, Mar 10, Nights Room >> change dates Hollywood Dream Suites [redacted] Hollywood, CA about | more photos | hotel map | guest reviews | amenities The close-to-it-all address on [redacted] *** Boulevard is the main attraction for Priceline guests at the non-smoking Hollywood Dream Suites, which sits in a mostly residential area across from Paramount Studios rooms from $ per night Choose Your Room We've chopped booking fees at this hotel to keep our bottom-line prices lower We guarantee the best possible price on this room $ per night This hotel was just booked by another customer at 4:PM yesterday Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, March 7th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, March 7th and noon on Saturday, March 8th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, March 8th) Room Details: Suite With Qn Bd*Full Kitchen*Free [redacted] Lcd Tv W/ Satellite Tv*Full Bath $ per night -------------------------------------------- Homage To Popular Suites In Hollywood A Small Taste Of Boutique Hotels For Less Freebies: Free breakfast and free internet in public areas Flexible Cancellation - See Details Summary of Charges For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of booking This new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room This is a "Pay When You Stay" roomThe hotel will bill you the amount shown below at the time of your hotel stay The actual charges for your hotel room are shown in the local currency below Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes: Taxes & Fees: $ We've chopped fees on this hotel You Pay Today: $ Total Charges: Total Charges: $ Best Price Guarantee on this hotel Mandatory Hotel Fee: - This hotel fee is charged by property at checkout Total Cost: $ Prices are in US dollars*The US dollar estimates provided are based on the current exchange rateThe hotel will determine the final total Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: MI: Last Name: Use this name for all rooms Important Information Room Description: Suite With Qn Bd*Full Kitchen*Free [redacted] Lcd Tv W/ Satellite Tv*Full Bath Your reservation is for nights, checking in on Sat, Mar 8, and checking out on Mon, Mar 10, for Room Rate Description: Websaver - Full pre-payment required upon booking Hotel Freebies Details: Free breakfast and free internet in public areas Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, March 7th (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, March 7th and noon on Saturday, March 8th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, March 8th) • Please note that this booking is being offered to you through our subsidiary, Agoda.com Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Guarantee Policy: Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Additional Information About the Room You Selected: Important Information From The Hotel: All rooms are booked for double occupancy (i.e adults) and accommodations for more than two adults are not guaranteed Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxThe hotel reserves the right to authorize your credit card prior to check-in Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxIf you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotelThe hotel may require a deposit on confirmed reservationsDeposit amounts can vary from one night to all nights of the stay or another amount required by the hotel If your hotel requires a deposit, they will charge the credit card provided at time of bookingIn the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelled Please contact this property directly for their deposit policy If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: There were four reasons we booked this specific hotel A room to sleep in for our family This room was exactly as we expected Free breakfast The breakfast was wonderful The pool - The pool was awful It had a terrible odor and the water was murky and green The common hot tub that was listed as a hotel amenity both in text and in pictures It looking at the pictures, it appears that they used to have a common hot tub, but it has since been concreted over The availability of the hot tub and heated pool were two of the four main reasons we booked this hotel We had planned an active vacation and we specifically wanted to swim and relax in the hot tub at the end of a long, active day This significantly impacted the value of this reservation I would suggest fair compensation would be a minimum 30% or somewhere around $for the loss of our important vacation activity and for the aggravation I had experienced trying to get this made right by taking valuable time out of my vacation, a few hours in total, trying to take care of this situation Even though your customer service representative read word for word that the hotel was supposed to provide a hot tub (and a pool, which wasn't useable), their insistence in not giving me any compensation caused me to loose a great deal of precious vacation timeIf you offer $as a refund, I will accept it as fair compensationSincerely, [redacted]

Booked a rental car in Orlando through Priceline for October 14, On October13, received an Email of my airline [redacted] about a tropical storm waiver because os Storm Gonzalo.I was flying from Ponce, Puerto Rico to MCO, waiver code [redacted] I changed the trip one day and called Priceline "Customer Service" where someone in India answered, after telling him what happened he said nothing could be done, that I could not change the reservation and I had to pay for itI just erased their website from my computer, will NEVER use them againRMC

Complaint: [redacted] I am rejecting this response because: I am waiting on a resolution of the matter As per request from Priceline management, I am providing the following information Reservation number: [redacted] Email address: [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You company should accomdate those that are not familiar with your websiteIf someone contacts your company with minutes of a purchase there is no reason why your company should be so eager to steal and not accomdate the consumerYour sirte is not user friendly and you have alot of hidden rules that should be displayed to consumer before doing business with you allI contacted [redacted] and they advised that you all can change the flight information for me within a certain time frame! First, off the young lady that I was speaking with could barely speak English! The superviosr was just as rudeYour company should have jsut accomadated me as a consumer and changed my flight time to the earlier flight as I requested! I know that you do not care about the consumer only the money that you are able to obtain! However, if more people demand respect people of such would go out of businessSo with that being said your company should change my flight to the earlier time frameI will not go away I want you company to do right about me, I will contact the Attorney General after this! I'm sure your company as done this to others which is unfair I would liek for you company to change my flight time to 10am flight departing out of Miami on 12/09/ Thanks In Advance for responding Sincerely, [redacted]

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe reviewed the reservation details and confirmed that the first submitted request was accepted and purchased with the confirmation number provided by the consumerAfter again viewing the accepted status of his booking at 11:36AM EST, the consumer then chose to submit two additional requests, both being rejectedThe consumer then submitted a third request which was acceptedWe confirmed that the consumer viewed the accepted status of his first purchase and was aware that the first request was accepted prior to submitting additional offersThe selected reservations are non-changeable, non-refundable and non-transferable and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the following guaranteed amenities: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Restaurant, Free Internet, Business Center The guaranteed amenities listed for the consumer’s selected Name Your Own Price purchase do not include a free breakfast Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-02-11:48: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, February 4, Check-Out Date: Friday, February 7, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Restaurant, Free Internet, Business Center Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only $per room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I call the hotel as soon as I found out the flight was going to be delayed and I told them that we were not going to be able to check in until the next day, [redacted] from the hotel told me when I arrived at the hotel that we were considered a NO SHOW and that they would have to find us a room, so we waited an hour for them to get us a room, so in reality there was no room being held for us when we arrivedI understand your policy no need to send it, I got [redacted] thanks I will just have to use another service provider Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

According to the customer, she selected a reservation with a flexible cancel policy and intended to cancel the reservation for a full refund on the confirmed chedate, August 1, Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policyAccording to that policy: If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-16:06: Please verify the following information to continue with your request Please check the credit card number that you entered [redacted] [redacted] Freebies: Hotel Freebies: Free Parking Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, Room Type: Queen Room with Two Queen Beds - Max Guests Flexible Cancellation Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Standard Non Smoking Room With Two Queen Beds · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Free Parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time)If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Complaint: [redacted] I am rejecting this response because: Even though I did initial the document, I did not type in that bid myself. The website automatically filled in the amount. I did not realize that the website had auto-filled that amount when I typed my initials and confirmed. Also, when a person explains that it was a mistake and they did not mean to accept that price and cannot afford it, a business who cares for their customers should take that into consideration and cancel the booking. This only leads me to assume that priceline intentionally tries to trick people by filling in the bid automatically and absolutely refuses to extend professional courtesy to their customers. Therefore, I refuse do to any further business with priceline.com. Sincerely, [redacted]

Dear [redacted] Thank you for taking the tim to contact us regarding your hotel reservation at the Princes Square Hotel for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We see that your issue has already been resolved by one of our Customer Relations representativesYou opted to keep the reservation for a 20% refundA refund request for 1,CNY (20% of the total cost of this reservation) was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days Should you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail We apologize for the inconvenience and I hope you find my reply helpful Sincerely, Jenn H [redacted] Executive Offices

According to the consumer, the reservation did not disclose the currency of purchase prior to booking Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase, including the following summary of charges indicating the currency of purchase is in USD Sincerely, ND [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-10-22:33: [redacted] Freebies: Hotel Freebies: Special Discount 10% off — Free internet in room and free parking Check-In: Fri, Nov 6, 2015Check-Out: Sat, Nov 7, Room Type: King Bed ~ Sofabed ~ Mini Fridge~ Microwave - Max Guests Non Refundable Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Priceline Charges $ Tourism Fee [redacted] $ (C$4.02) Total Cost $ Prices are in USD *This tourism fee is charged by property at check-in promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: King And Sofa Bed, King, Sofa Bed, Mini-Fridge, Microwave, 400sqft/36sqm, Living/Sitting Area, Coffee/Tea Maker, Tv · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Special Discount 10% off — Advance Purchase - Non Refundable — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Mandatory Fee: This hotel charges an additional CAD per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate · Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.Sresident customers booking Canadian hotel accommodations utilizing the priceline.com service

Revdex.com, IncRevdex.com, Inc The consumer submitted a reservation for a star hotel and feels due to the concerns he had during his stay, that he was not given a star property We assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcIn fact our hotel ratings, in most cases, are actually stricter than other national ratingWe have researched to find that this hotel does meet our expectations for the star rating selected on our website Our competitors also rate this hotel as follows: [redacted] .com = star [redacted] .com = star [redacted] .com = star [redacted] .com = star We do feel that this hotel is properly rated through our system and we regret we are not able to offer a refundDuring the request process the customer was asked to review and initial a contract pageThat contract contained the travel information he entered during the request process and outlined the terms of the offer, including the restriction that your reservation would not be changed or canceled We are unable to offfer any compensation or additional refund back to the customer as his reservation is truly non-changeable, non-refundable and non-transferable We appreciate the opportunity to clarify [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe screen shot provided by the consumer listing a $rate, only lists an outbound flight and no return flightThis itinerary does not match the itinerary selected and purchased by the consumerWe searched for the same itinerary on [redacted] Airlines' website, and found that the total cost for the identical RT itinerary available is $ 2,047.80, which is higher than the price the consumer selected and purchasedTherefore, no refund is dueThe full details for our Best Price Guarantee can be viewed on the following link or, copy and paste into your web browser: [redacted] I am sorry that we are unable to assist the consumer any further in this situationSincerely, [redacted] priceline.com

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe contacted [redacted] *** on behalf of the consumer and the rental partner advised us that they provided the driver with the reserved car class and there is no upgrade charge on the rentalAlso, the charges paid by the driver directly to the rental car company are for the third party liability at per day and the CDW/TP at per day, which the driver accepted at the counterBoth are subject to the airport fee and local taxesThe consumer must contact the rental partner directly at [redacted] for any further assistanceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices We are sorry to learn about the difficulties you experienced in trying to book your tripWe have reviewed our system and were unable to find any authorizations or charges for the requests you submitted on June 7, If you do see any charges or authorizations from priceline on your account, please feel free to reply to this email and we are happy to try assisting you further Please accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline?s service standards Exceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company We hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating that a total charge of $was issued to the consumer’s credit card This checkout page for trip number [redacted] was submitted on 2016-01-22:31: Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Friday, January 29, Check-Out Date: Sunday, January 31, Region Austin, TX City Areas: Austin Central Downtown Austin CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: C [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I checked out of the room I returned the key to the front desk and stated I couldn't stay there because of the fumes in the room I also have documented pictures of the soiled furniture and the overall uncleanliness of the room The gentleman who worked the night shift informed me that they had common complaints from Priceline customers He also stated I should refute this charge on my credit card and I should be reimbursed This hotel is proving to be lacking in honesty From the pictures on Priceline to the non-documentation of my check out People deserve a safe room( in regards to the toxic fumes) and a clean room I've attached photos of the provided room Please compare this to the photos on Priceline Please note the stains on the fabric chairs, cigarette burns on the toilet, moisture issues from the ceiling and the burnt out outlets Also the furniture was represented on the website as much nicer Thinks that can't be photoed is the non functioning phone and the smell ( which caused coughing and headaches) I can send more photos, but I reached my max allowance This hotel was not fit for occupation, and their only solution offered was to inhabit the room for hours and then see if they could replace me Sincerely, [redacted] (DisclosurePictures would not upload I can resend, but I can't send photos with them)

RevDex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of his purchase On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customer We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Friday, July 18, Check-Out Date: Saturday, July 19, Region [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. According to the consumer, he/she selected a 4 star hotel, and Priceline confirmed a 2 star quality hotel. Once the consumer provides all the details of his/her trip, we summarize the consumer’s hotel request, including the star level selected, on what we refer to as the Contract Page, (attached). The consumer is then asked to review the details/summary of the trip and initial the box at the end of the summary to authorize the terms and conditions of the purchase, and confirm that the travel details provided are accurate. If the consumer’s offer summary shows a mistake, the consumer can go back and change it before he/she clicks "Buy Now." We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com