Priceline.com

Complaint: [redacted] I am rejecting this response because: We were asked to move because it was overbooked not because of renovationDespite what the reason was, the bottom line is it had caused a great amount of distress to juggle our schedules and we strongly feel your company is liable forKeep in mind that we were notified on the day of our reservation; therefore, it gave us no time to prepare in advanceIn addition, we ended up staying at somewhere we didn't pay for; therefore, your company should at least understand and provide sympathy to your customers for the inconveniences you have caused!!! Sincerely, [redacted] **

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion According to the consumer, Priceline does not offer Express Deals reservations disclosing guest rating for star propertiesThe consumer states: “I am rejecting this response because: the response does not address my main complaint, which is that they create an expectation that only well read hotels are used by listing favorable guest ratings and omit guest ratings for the hotels that are utilized by lower income customers, thus discriminating against lower income customers” As noted on the screen shot attached hereto, Priceline offers consumers the option to select star quality Express Deal hotel options offering guest ratings: I am sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: while I appreciate Priceline's stance on cancellation, my objection is with the characterization of the hotel in question as a Star hotelAs a consumer, I trust Priceline to have vetted any facility they offer to customers so that they can assure customers of the caliber of the hotelPriceline would not provide information on when they last reviewed the hotel for compliance with a Star rating.The very recent reviews on the Priceline website by Priceline customers, which I could not see until after the bid was accepted, prompted my concerns as they detailed issues with room size and cleanliness that do not equate with a Star facilityPriceline's stance on the phone was essentially: You bought itCall us if you have a problem when you arrive and we will try to help youI asked them what help would look like at that pointThey could not answer my questionMy stance is, Priceline falsely advertised a facility as a Star hotel, would not provide documentation of review and in doing so, refused to produce evidence to substantiate their claim of its quality Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am aware of the conditions of the contract, having used priceline numerous times in the pastMy issue with this transaction is that when making the iffer, I was given the choice of bed typesI chose Queen bedsPriceline should not OFFER a choice then fall back on the contract when it doesn't honor that choice This is what I call advertisingIf there is truly not an option to choose bed types (as stipulated in the contract) why is there an option to choose bed types listed in the offer? priceline should follow through with what they advertise, or not offer the choice in the first place!!!

Hi.Please see the response we sent to our customer belowThanks Dear Mr [redacted] , size="3" face="Calibri">Thank you for taking the time to contact us regarding the airline portion of your reservation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize for any confusion regarding the cost of exchanging your ticket We have reviewed our records and determined that you were advised accordingly that the exchange includes a $airline change fee, a $service fee, and possible fare differenceWe have also verified that you agreed to pay the total cost of $for exchanging your ticketThese fees and fare difference are collected by the airlines and we are truly unable to refund these charges We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Dear Ms [redacted] , Thank you for contacting us regarding your reservation with United Airlines, United Airlines operated by United Express/Shuttle America and United Airlines operated by United Express/ExpressJet booked under Trip Number [redacted] We are writing to let you know that we have received your email in our Executive OfficesWe understand you are requesting a refund on your airline ticket We reviewed your reservation details and confirmed you selected the flight you wanted to purchase, added your seat preference, entered all the passenger detail information and entered your credit card to purchase the ticketOnce you selected the "buy" button you authorized us to charge your credit card for the ticket selectedWe are sorry if you no longer want the ticket; however, based on the fare rules associated with your reservation, your ticket is non-refundable If you have additional questions or concerns, please contact us directly at: 1-866-xxx-xxxxThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or [redacted] We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Mon Apr 13:16:EDT Trip Summary for [redacted] Name must match photo IDPlease verify spelling and edit name if necessary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Tuesday, May 20, (operated by United Express/Shuttle America)Flight 34621h 19m, mi FromPort Columbus Intl Airport (CMH)Columbus, OHDeparts: 6:AM ToO'Hare Intl Airport (ORD)Chicago, ILArrives: 6:AM AircraftEmbraer (Jet)Economy/Coach Class Flight 6682h 11m, mi FromO'Hare Intl Airport (ORD)Chicago, ILDeparts: 7:AM ToLaGuardia Airport (LGA)New York City, NYArrives: 10:AM AircraftAirbus A(Jet)Economy/Coach Class Returning Flight Information - Saturday, May 24, (operated by United Express/ExpressJet)Flight 57361h 37m, mi FromLaGuardia Airport (LGA)New York City, NYDeparts: 10:AM ToWashington Dulles Intl Airport (IAD)Washington, DCArrives: 11: AM AircraftCanadair Regional Jet (Jet)Economy/Coach Class (operated by United Express/Shuttle America)Flight 34491h 20m, mi FromWashington Dulles Intl Airport (IAD)Washington, DCDeparts: 12: PM ToPort Columbus Intl Airport (CMH)Columbus, OHArrives: 1:PM AircraftEmbraer (Jet)Economy/Coach Class Passenger and Ticket Information [redacted] Seat Preference (Change Seat) Flight 3462: 18D Flight 668: 28F Flight 5736: 22D Flight 3449: 21D Ticket Type:Electronic Summary of Charges Airline Ticket Cost: $per ticket Add TripProtection Trip Protectionis a smart decision! See Details Airline Ticket Taxes & Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $496.00This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost Important Information • Change penalties/restrictions applyPlease read the important fare rules and restrictions• Fares are not guaranteed until purchased• If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip• You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inInitial Here: li I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We have received the consumer’s additional commentsThe consumer’s selected reservation is restricted and is non-refundable and non-changeableHowever, in efforts to assist the consumer, we have reached out to our hotel partner and they are currently allowing an exception to the no-cancel policy and will allow a cancelation with no penaltyIn the event the consumer wishes to proceed with the cancelation option, the consumer must contact us as soon as possible and our Executive Offices will again contact the hotel to determine if the hotel is still allowing the exceptionPlease contact us directly at: ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through Saturday The consumer must enter the Trip Number, which is [redacted] 93, when contacting us At this time we understand from the consumer's comments that he/she wishes not to cancel the reservation Sincerely, ND’ [redacted] -Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: If you read the original complaint that was made to [redacted] , they approved my refund request - but stated that they were not in receipt of the tickets - nor had any control over the tickets - that was the responsibility of Priceline. My family does not travel frequently, and only purchased these tickets for this tournamen - so a change of date would do us no good. This is a bad business practice - and I will surely make sure all of my co-workers, friends, extended family, etc refuse to do business with Priceline. I underatand now why people say to deal directly with the airline. I could understand more if this request had not been with 14 days of purchase - or 69 days in advance. My son had played AAU ball for years, and hopefully will continue to play for the next 3 years - I will do my best to ensure no one on these teams use Priceline ever again. Sincerely, [redacted] ***

Dear MrHines, We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern regarding the fees charged for your reservationYou purchased a restricted reservation, which is non-changeable and non-cancellable However, an exception was made to cancel the reservation with the applicable fees because of the incorrect dateWe verified that you submitted a new request on our website with the correct dateThe $ cancellation fee has been refunded minus the $change feeHowever, you also requested to cancel the second reservation because the flight times won't work for youAnother exception was made to cancel and resubmit with the applicable feesWe are sorry but we are unable to refund these feesYou must submit a new request on our website with the correct information as outlined in the cancel resubmit email you received when your original reservation was cancelled in order to get a refund of these fees We apologize for the inconvenience and thank you for your time Sincerely, Zadhy Solinap Executive Offices

Complaint: [redacted] I am rejecting this response because: I did not initial or accept that bid When the bid appeared on the screen my daughter said that it was no better than the one that she already had So I closed out of the site I would have taken the bid if I had accepted it,because my daughter was going to rent a car regardless and she could have cancelled the reservation that she had already made And if I had gotten a confirmation I would have cancelled the other but it makes sense that it did not happen because I did not accept it

Complaint: [redacted] I am rejecting this response because: the copy of my itinerary said "Hooray, no additional hotel fees!" Even the two supervisors at Priceline that I spoke to on the phone said that they were able to find what I referred to and they apologized for the "glitch" Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Priceline clearly does not have a handle on what is legal and not legalThis message furthers their unwillingness to fix an error they willfully committed with zero explanation as to how they came to their star rating decisionThis is not some basic customer service issue where we are arguing quality of a serviceadvertising and fraud are crimes and I intend to see this through to the bitter endI am offering Priceline the opportunity to relieve them from their crimes by simply refunding the money they obtained from me through misrepresenting the service, but if they do not want to own up to their crimes and choose to stick to unethical and illegal methods of lying to customers about a service to gain funds, then I will take this matter up with the courtClearly everyone at Priceline, including this complaint's respondent, is a criminalI expect a resolution in business days or we will go to court Sincerely, [redacted] ***

[redacted] Thank you for taking the time to contact us regarding your trip for Request Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that there were no mid-size cars available when you arrived at the Hertz counter on August 11, As you stated, you have been charged an upgrade fee when you opted to rent a full-size vehicle insteadFor us to further research your issue, please provide a copy of your rental receiptYou may fax it to 866-741-or attach it by replying to this emailPlease note that the file should be in .JPG or .PDF format, not more than MB in size Thank you for choosing to contact usI look forward to resolving your issue Sincerely, [redacted] Executive Offices

Revdex.com, Inc In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided to Priceline at the time of purchase Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because: I never selected [redacted] as an area to rent a hotel! You obviously have a glitch in your system or somethingThis is ridiculous and I will submit a dispute with my bank as well Sincerely, [redacted]

Sorry for delay in reply but I have had a lot of personal idsues that have had me out of town and without access to internet. Not sure exactly why I have to provide the requested information because Priceline acknowledged responsibility in 2 personal emails one of which I waz asked about the particular customer service senior agent Jamaica whom I had my main issues with. But anyway I still haven't received any type of redund or reinburstment for the money charged from my [redacted] Prepaid Serve Card but was told Priceline actually went back in system and blocked refund from [redacted] on October 10, 2015 and recharged the disputed amount again causi g the whole refund process to be played oit that much longer. Now to my understanding there is a total of 4 or 5 Request Numbers all for the same date October 6, 2015 all of which was done in the early morning before noon. However at this time I only have 2 of them on hand however I am working on obtaining the others but the 2 I have on hand is: Priceline Request #: [redacted] Priceline Request #: [redacted] Which are all linked to my same email which is [redacted] .

HelloPlease see the response below that we have sent to our customer Thanks Dear [redacted] face="Calibri">Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of your ticketsWe researched your issue and verified that you missed your flightThis resulted in the airlines considering your tickets as a no-showWe apologize; however, we are unable to refund the remaining value of your tickets We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted]

Revdex.com, Inc According to the consumer, he/she selected an [redacted] *** reservation, and the hotel charged an $fee for the shuttle service Priceline does not guarantee that hotels will provide free shuttle transportation Consumers who wish to purchase hotel accommodations that include free shuttle transportation or prefer to stay in a specific location/property, have the option to select Priceline’s Published Price service, where the consumer can select his/her specific property and amenities, amongst other selections, from a list of participating properties We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Numbe [redacted] Rest assured that your concern was documented and researchedWe apologize for your experienceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciatedWe see that your reservation has been refunded in fullIn addition, we would like to offer you a 30% coupon that you can use for a future hote [redacted] s Deal purchaseThis coupon expires on September 1, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs [redacted] We apologize for any inconvenience and we thank you for your time.Sincerely, [redacted] Executive Offices