Priceline.com

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected and authorized the purchase of a non-refundable reservationI am truly sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-21:27: Please Review Your Request Star Moderate Hotel, [redacted] Area Which hotel will I get? CheDate: Wednesday, May 13, Check-Out Date: Monday, May 18, Region [redacted] , [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Free Internet Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: Sincerely, Afrikka Carreras

Complaint: [redacted] I am rejecting this response because: The ad clearly stated that, by becoming approved (implying an instant approval!) for the Priceline credit card, the discount would be applied to the FLIGHT purchase, NOT as a credit on the [redacted] Bank credit card bill to be applied at some later date I contend that the way the ad was displayed was intentionally misleading Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer was contacted directly and offered an option to cancel with specific parametersShould the consumer wish to cancel the reservation, he/she must contact us directly at: [redacted] by p.mE.T Wednesday, March 25, Sincerely, [redacted] priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline is sorry that the consumer was unaware that charges for the purchase will be processed to the credit card in US dollars, and not Canadian dollars Attached hereto is a copy of the consumers’ check out page disclosing a summary of charges in US dollars We apologize for any confusion and appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-23:56: Please Review Your Request Star [redacted] Area Which hotel will I get? CheDate: Friday, March 6, Check-Out Date: Saturday, March 7, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.Sresident customers booking Canadian hotel accommodations utilizing the priceline.com service I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear MsSingh, Thank you for taking the time to contact us regarding your hotel reservation at the Hotel [redacted] for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We understand that you have read bad reviews about the Hotel [redacted] Because of this you want to cancel this reservation We apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Expedia.com = Travelocity.com = In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standardsTherefore, your reservation is non-changeable, non-cancelable and non-refundable We do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this timeHowever, if you do find that you experience problems while at this hotel and the front desk is unable to assist, please contact our Customer Service department at ###-###-#### for further assistance We are sorry we did not provide you the answers you were looking for and we hope you find this information helpful Sincerely, Jenn Hapdus Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Page for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your RevDex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate. The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] [redacted] [redacted] In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 8.5 out of 10 on The Priceline Scorecard. You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website. Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you get will meet Priceline's strict quality standards. Under normal circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled. I have reached out to our hotel partner and they are currently allowing a one-time exception. They are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible, at least 3 days before your check-in date. After that time we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Saturday, April 16, 2016. If you wish to proceed with the above option, please reply to this email with your decision. I apologize for the inconvenience and look forward to hearing from you soon. Sincerely, Berna A [redacted] Executive Offices

Complaint: I am rejecting this response because:Your representations are misleading to the general publicWhile someone living in [redacted] might not be misled by your representations, the average traveler unfamiliar with [redacted] would have no idea that "the shaded area" is actually miles away from the Museum QuarterA presumably reputable business such as yours has a duty to not present misleading information to the general publicI suspect the Attorney General might be interested in reviewing your advertising practices Sincerely, Jonathan Parker

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected a non-refundable reservation and requests a refundThe consumer states: “I booked a hotel and car rental for 8/9/14-8/16/for a vacation to LAI recently took a promotion at work that will make it to where I can't go on our vacation for the original planned time.” Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-03-16:10: · · · AUTO · AC Unlimited Mileage Compact Car Pick Up/Drop Off: John Wayne / Orange County Airport (SNA) Santa Ana, CA Pick Up Date & Time: Saturday, August 09, - 7: PM Drop Off Date & Time: Saturday, August 16, - 3:PM Driver's Name: OLEN LATHAM Age: 21- Rental Company: Total Charges Days at: $/day Total: $ Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: American Airlines (AA) Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount required for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items Pre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: an unsubscribe button should be added to all promotional emailsRemoving just my email address isn't satisfactory Sincerely, [redacted]

Complaint: I am rejecting this response because:it implies that a refund is not possible due to the signed/ initialed online termsThe dispute was based on the fact that the booked car rental didn't accept cash payment for the insurance; it wasn't unforeseen circumstances of changing a travel plan or simply not showing upMoreover, the indication for a mandatory credit card was not among the provided termsI honestly can not imagine such a business model adopted by a reputable business as Priceline that cannot refund it's customers under such a hassle and inconvenience; the car rental company itself would've refund me if the reservations was made directly through them according to their feedbackFinally, it was the car company recommendation of contacting Priceline for a refund provided their support of confirming the cancelationThus, I respectfully reject this response and urge you for a reconsideration Sincerely, Majed Alharbi

We are sorry that the consumer was unable to obtain confirmation for Name Your Own Price® requests, and apologize for any inconvenience the consumer may have experienced Priceline does not guarantee confirmation/accepted offers for Name Your Own Price® requests We are sorry that the consumer was unable to obtain confirmation for Name Your Own Price® requests Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because: Actually, I didn't opt to cancelThe employee clearly stated to me that the reservation had already been cancelled I asked him to clarify that specifically and was not given the option to cancel When I attempted to reach someone at Priceline after this initial phone call, I was unable to reach anyone on the phone since I didn't have a valid reservationWhen I reached out through the email form on your website asking for a phone call back, I received a reply that just told me to make another reservationUpon receiving the original booking confirmation at the [redacted] , I then cancelled another arrangement (that cost me financially), and this was no longer available to book againAs a result, I am struggling to find reasonably priced accommodations in order to attend a wedding that nightLocation is important to me since I will have to head back on occasion to feed and check up on my month old daughterFor these reasons, my initial request through Revdex.com was to have a comparable room at a hotel in the vicinity ( [redacted] ) for the same rate that I had locked into initially Sincerely, [redacted]

Dear [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting to change the name on the ticket since it was entered incorrectly We further reviewed your issue and we verified that your reservation was already cancelledWe are no longer able to make a change on your tickets We apologize if you are dissatisfied with our serviceCustomers are our number one priority, and we work hard to make your experience with us a positive oneDue to the inconvenience that you went through, we will process a refund in the amount of $back to your credit cardThis process can take up to daysOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account This compensation is not intended to place a value on your experience It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you for your patience while I resolved your issue Sincerely, [redacted] Executive Offices

Complaint: I am rejecting this response because: This contract was never submitted by me, or anyonePriceline's website malfunctioned and took my information without me submitting the formThese tickets were never used, and I'm sure they were double compensated by reselling themThey were notified within minutes that these tickets would not be used and that the transaction was not authorizedThe nature of my complaint is ignored and not addressedThe contract is fraudulentThis is NOT a reasonable resolution to my complaint! Sincerely, [redacted] ***

We are sorry that the consumer was unable to use his/her hotel room accommodations because the consumer was unable to provide the $deposit the [redacted] was requiring for check in Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the following: Import Information: · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price As courtesy refund for the $hotel room reservation was issued on September 21, Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the Comfort Inn Austin for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We understand that you did not use this hotel reservation because you were not able to provide the $deposit the [redacted] *** Austin was requiring for check in We have reviewed the notes on your record and they indicate that the hotel requires a valid credit card at check in for any additional hotel specific fees, mandatory/incidental charges, that are not included in the offer price This information was presented to you prior to purchase when you were asked to review your reservation, including the important information and the terms associated with cancellations or changesWhen you purchased your reservation you agreed to those terms The hotel specific fees, including the mandatory/incidental charges vary and is at the hotel's discretion, which is the reason why the specific amount was not presented For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation In addition, this reservation was canceled and your refund has been processed A refund for $was issued on September 21, We will issue a refund to your bank within one business dayYour bank will then post it to your account The bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip [redacted] Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser [redacted] Note that in order to view the page referenced by the link above, you may need to have Adobe Reader installedIf you are unable to view the above page, you can download Adobe Reader from http://get.adobe.com/reader/

Dear [redacted] Thank you for taking the time to contact us regarding the airline portion of your vacation package with [redacted] Airways under Trip Number [redacted] We are writing you today because we received your Revdex.com concern in our Executive Offices We understand your concern regarding the fees associated to rebooking your tickets.We have reviewed your request and a decision has been made to cover your $per ticket airline exchange feeTherefore, you will only be responsible to pay the $per ticket processing fee and any fare difference when you rebookPlease reply to this email if you want me to have one of our Air Travel Services specialists contact you to discuss your options in rebooking your creditKindly provide the best time and phone number to contact you.We look forward to hear from you.Sincerely,Nico T [redacted] Executive Offices

Dear Ms [redacted] , We wanted to take this time to contact you in regards to your hotel reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you intended to book a hotel room in Turlock, CA and not Stockton, CAOur records indicate that you were offered an exception to the cancel policy, and chose to accept the offer to resubmit your request for Turlock, CA instaed of Stockton, as previously requestedOur records further confirm that you were informed of the resubmit option, including the cancel feeWe advised you of these fees before we processed the cancellation The reservation that was purchased is restricted, and we are unable to waive the $change fee Sincerely, [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur documented case history confirms that the consumer first contacted priceline on Sat Aug 30, at 00:54:AM ET, one week after the chedate advising that the reservation was not used and requested a refundFurthermore our travel partner and hotel verified that the reservation was confirmed at the hotel the same day the reservation was booked, which is June 15, Since the reservation is restricted, it cannot be cancelled or refundedWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-07-14:03: $ per night Star Hotel in [redacted] - River North Area for $135/night This deal saves 35% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: If you're looking for world-class shopping, nightlife and quintessential [redacted] attractions, [redacted] is an ideal neighborhood choiceThis(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Internet in public areas Restaurant Business Center Fitness Center Check In: Sat Aug 23, Check Out: Sun Aug 24, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Standard - Bed Requested Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $+ Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$9.45Congratulations! Your 7% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline discloses prior to purchase that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedAll special needs and requests must be arranged directly with the hotel at which you will be stayingPriceline will provide you with all of the information you need to contact your hotelIf you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customerWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com