Priceline.com

Dear Mr***, We are contacting you today regarding your unconfirmed airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe are very sorry to hear about your lossWe understand that your airline request was not accepted; however, you were a seeing a charge on your accountAs part of the request process, we authorize the card to verify that there are enough funds to cover the cost of the reservationThe amount you saw was an authorizationThe bank may display the authorization as ?pending transaction? and these are removed within to days, depending upon the bankThe bank controls the process on how transactions settle and how long they maintain the authorizationSince the bank controls the process, we are not able to speed it up We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear MsSankey, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting to change your airline ticketsWe reviewed your booking and contact the airlines to see if an exception can be madeWe apologize; however, since your tickets are restricted and are governed by the airlines, we have been advised that it cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelation options When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2013-09-19:37: Knights Inn Saginaw [redacted] Distances are calculated in a straight line from point to pointmiles from MBS Intl Airport (MBS) Check-In: Fri, Dec 20, 2013Check-Out: Fri, Dec 27, 2013Nights: NightsRooms: RoomPersons: Adults Room 1: [redacted] Room Type: Double Beds Non Smoking Standard Room With Air Conditioning, Desk, Telephone, Radio, And Cable Channels · Freebies: Special Discounted Rate · Freebies: Free breakfast, free internet in room Flight Details We've Selected a Discount Flight for this PackageYour exact flight times and airline will be shown to you after your purchase is complete Departing Flight Information - Friday, Dec 20,

Beware booking online with this company I booked a hotel room through Priceline, but decided to cancel within 24-hours of making the reservation When I received the confirmation email the next morning with the hotel's cancellation information front and center, I called them and canceled.lingNever did Priceline make it clear that a cancellation could not be made and that the reservation was non-refundableI was shocked when I received my bill and found charges for over $to Priceline on it! It was only then that Priceline's representative in the Philippines made Priceline's nonrefundable policy clear, saying that I had initialed that I agreed(Don't remember that, and have read similar complaints by others online about this little deceptive trick.) After an ordeal of making repeated calls to my credit card company, the hotel to collect information, and Priceline, I received word that I would get the refund, but I have been burned! The hotel manager said that other customers had had similar issues such as mine Lesson learned: deal directly with the vendor, not Priceline!

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe have contacted the hotel on behalf of the consumer and they advised that they held the room for the guest and cannot authorize a refundWe are sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the hotel directly for any further assistance Sincerely, [redacted] priceline.com

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s)The [redacted] ***, located at [redacted] ***, is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] *** Consumers who wish to stay in a particular property/location, i.eon the beach, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel, including hotels located on the beachI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service for a 2-Star hotel in the [redacted] area and received accommodations at the [redacted] , located at [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at the [redacted] We have confirmed that the [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled Vancouver Mall areaConsumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refundWe hope you find this information helpful and appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number was submitted on 2015-06-19:22: Please Review Your Request Star Moderate Hotel Which hotel will I get? CheDate: Saturday, June 20, Check-Out Date: Sunday, June 21, Region [redacted] , OR City Areas: Downtown [redacted] City Center / South Waterfront District Vancouver Mall CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Daniel Wilson Number of Rooms: Guaranteed Amenities: Free Internet Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Priceline is failing to acknowledge that they canceled the reservation When I called the Credit card company about the matter they advised me that I had to deal with Priceline since I was told by Priceline that the ticket was nonrefundable, I went to the airport on February 12, to take my flight to [redacted] and was not able to access the flight due to the action of PricelinePriceline received Payment for the flight from the Credit Card Company and probably resold the two tickets for [redacted] because the flight was full Priceline intent was accomplished because they made twice as much on the same ticketsI will like them to refund my $for the two tickets that me and my wife could not use due to Priceline Cancelation of same

Complaint: [redacted] I am rejecting this response because: It is beyond petty and small to hide behind fine print in this matter I have used your service several times in the past and it would be a shame to lose a customer over this amount of money Yes, I understand that legally you are in the right Ethically you are not This is not how you treat customers if you at all value them or their business If that is how you want to play this matter I am more than happy to take my voice to social media to broadcast my displeasure with your service Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs noted on the list of amenities, the [redacted] property does not include a poolI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com [redacted] Amenities · 24-hour front desk · Accessible facilities · Accessible parking · Accessible room · Air conditioning · Air conditioning individually controlled in room · Alarm clock · AM/FM radio · ATM/Cash machine · Cable television · Children welcome · CNN available · Coin operated laundry · Color television · Complimentary breakfast · Complimentary coffee in lobby · Complimentary continental breakfast · Complimentary in-room coffee or tea · Continental breakfast · Desk with electrical outlet · Early che · Efolio available to company · Elevators · Fire safety compliant · Free high speed internet connection · Free local calls · Free parking · Free toll free calls · Front desk · Full service housekeeping · Handicap rooms · Heated guest rooms · High speed internet access · High speed internet access fee · Housekeeping - weekly · Individual Efolio available · Internet services · Iron · Ironing board · Kitchenette · Late check-out available · Lobby coffee service · Meeting rooms · Non-smoking · Non-smoking rooms (generic) · On-Site parking · Onsite laundry · Parking · Parking lot · Pets allowed · Photocopy center · Private bath or shower · Public area air conditioned · Remote control television · Safe deposit box · Secured parking · Security · Sundry/Convenience store · Telephone · Train access · Voice mail · Wakeup service · Wireless internet connection in public areas [x] close window

Dear MrD [redacted] Thank you for taking the time to contact us regarding your reservation at the Holiday Inn Express [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of the difference in rates that was shown in your hotel receipthe hotels front desk should not have shown you our rateIt is a specially negotiated rate with the hotel that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyWe also verified from your hotel that there were no complaints from you regarding an issue with the air conditioningWe apologize; however, your reservation cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices Previous Reply Follows:

Complaint: [redacted] I am rejecting this response because: I spoke to the General Manager of [redacted] ***, [redacted] ***, Shawn M*** several times on 10/15, the day all of this happened, and he informed me that he did not charge me for the cancellation of the room and therefore, Priceline has no right to keep my money on behalf of [redacted] ***Furthermore, I did not initial anything on the Priceline website that said I agreed to a full nights charge for the cancellationI simply clicked cancel and instead of giving me a warning that I was about to be charged and an option to keep the reservation, it simply cancelled the room and charged me with no way of undoing itPriceline owes me this money back as I only see this as fraud and theft on their part considering the hotel waived the cancellation fee I will not go away on this, I want my money back! Sincerely, [redacted]

New Roman Revdex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued for the *** Corporation purchase for Trip Number [redacted] Sincerely, [redacted] Priceine.com

Revdex.com, Inc Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase, as well as the selected city area of [redacted] *** On each consumers’ Name Your Own Price contract page, (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information · If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request Priceline will immediately charge your credit card the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed Thanks you for the opportunity to clarify We are sorry that we cannot change, cancel or refund the consumer’s selected purchase Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-10-20:02: Please Review Your Request Star Deluxe Hotel, Times Square - Theatre District Area Which hotel will I get? CheDate: Saturday, December 20, Check-Out Date: Tuesday, December 23, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear MrDuex, Thank you for contacting us regarding your reservation with [redacted] Corporation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are When submitting your request, we advised on the website that standard cars provided by our partners normally have room for people and bagsWe also indicate that the make and model examples shown on our website are only examples and we cannot guarantee that you will receive either of these carsA standard vehicle is or door cars and since we have no control over the exact vehicle you would receive, we cannot guarantee if you will receive or doorsWe are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms***, face="Calibri"> Thank you for taking the time to contact us regarding the charges on your hotel request for Trip Numbers [redacted] and [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices As part of the request process, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations or pending transactions are removed within three to at most seven days We are unable to speed up the process since we do not have access to your bank's systemHowever, if you still see these charges/pending transactions on your account, you may send us the copy of your billing statement showing these charges along with the following information to assist us when contacting your bank in order to locate the authorization - Billing Name - Form of Payment (i.eCredit Card or Debit Card) - Name of bank - Bank's phone number - Last digits of Social Security Number Please send the billing statement as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account I hope you find my reply helpful and thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of one out of two reservations that was confirmed in our websiteWe thank you for your patience while we research your reservations for youWe verified that you disputed your transaction with your credit card company and that the case would fully close on June 15, We have been in contact with our chargeback team and will be making attempts to resolve this issue for you Thank you for contacting usI appreciate your patience while we continue to work to resolve your issue Sincerely, Frich A [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer agreed to the following Important disclosure clealry listed on her contract page · CANCEL POLICY: for the room type and rate that you have selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Mr***, Roman"> Thank you for your email, which we have received from the Revdex.com We understand you were disappointed with the quality and location of the hotel you received and would like a refundWe have reviewed your reservation and verified that the hotel you received is within the designated area that was displayed on our website prior to bookingWe also confirmed that you have disputed the charges with your credit card issuing bankWe are sorry that your selected reservation is non-refundable and non-changeable, and we are unable to further assist We suggest that you contact your bank for further information on your dispute as we are unable to provide a refund for your non-refundable booking Once again, thank you for getting in touch about this Sincerely, [redacted] Executive Offices