Priceline.com

We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the
opportunity to
respondAccording to the consumer the wrong date was booked
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms conditions of the selected purchase, including the consumer’s selected
travel dates
Check In: Tue, Jun 10,
Check Out: Wed, Jun 11,
We thank
you for the opportunity to clarify
Sincerely,
** ***
Priceline.com
*** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** ** ***
Your Room: Double-Occupancy - Rooms are booked for double
occupancy (i.etwo
adults)Requests for bed types or other special needs should be
requested through the
hotel and cannot be guaranteed
Check In: T
ue, Jun 10,
Check Out: Wed,
Jun 11,
Rooms: rooms for
Your Bid: $
Taxes & Fees: $
Room Total: $
Guest Info (Room 1)
jon
Billing Info
jon
w th ave
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
are accepted
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$
Prices are
axes and Fees
Amount:
$
Prices are in USD
Cancel
Policy
This rate cannot be
cancelled, changed or transferredRefunds are not allowed
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do not
cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refundGuaranteed late night arrival
Check-out time varies by hotel
If the Tonight-Only special rate is still available, Priceline
will immediately charge your
credit card the total cost of your stayRooms purchased through
priceline cannot be
cancelled, changed or transferred and refunds are not allowed
If the Tonight-Only
special rate is not available, your credit card will not be
chargedPrices and room
availability are not guaranteed until purchase is confirmed
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I
have read, accept, and agree to abide by priceline.com's terms and conditions
and privacy
policy
Initial Here to Accept **

Dear Ms***,
"">
We are contacting you today regarding your vacation
package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your vacation
package for Trip Number ***A refund for $for the travel insurance was
processed today, September 24, We will issue a refund to your bank within
one business dayYour bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days
Thank you for your patience while I resolved your issue
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We have contacted the hotel and have been advised that they do not have availability for two beds, however are able to accommodate this room type with one king bed and a roll-away bed for the third guest at an additional fee of $per night, which Priceline has offered to reimburse the consumer for the cost of the roll-a-way bedThe consumer was also offered the option to cancel the reservation, however declined this option
We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com
This checkout page for trip number *** was submitted on 2015-08-17:29:
*** *** ***
Guest Rating: /
*** *** ***
*** *** ***
Distances are calculated in a straight line from point to pointmiles from *** *** Airport (***)
Check-In: Fri, Sep 18, 2015Check-Out: Thu, Sep 24, 2015Nights: NightsRooms: RoomPersons: Adults
Room 1: *** ***
Room Type: Resort View Leisure; Two Beds Requested
Flight Details
Departing Flight Information - Friday, Sep 18,
*** **5hr 30m, mi
Departs:*** ** *** *** *** *** *** *** ** *** *** *** *** ***
*** *** **9:AM
Arrives:*** *** Airport (*** *** Airport***)***, **11:AM
Stops*** ***Economy/Coach
Returning Flight Information - Thursday, Sep 24,
*** ***5hr 17m, mi
Departs:*** *** Airport (*** *** Airport***)***, **1:PM
Arrives:*** ** *** *** *** *** Airport (*** ** *** *** *** *** Airport***)*** *** **10:PM
Stops*** ***Economy/Coach
Passenger and Ticket Information
Passenger 1:
*** ***
Passenger 2:
*** **
Passenger 3:
*** ***
Ticket Type:
Electronic Tickets will be issued for this flight
Summary of Charges
Room 1:
*** ***
Nights:
Priceline charges for 3 people:
$($1085.61/pp) Charged by Priceline today when you book
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
Your hotel reservation is guaranteed for arrival on the confirmed chedate
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased
You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip
This vacation package is subject to the cancel/change policy as defined by our travel partners
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount
You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
This vacation package is subject to the cancel/change policy as defined by our travel partners
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Your hotel reservation is guaranteed for arrival on the confirmed chedate
Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased
You will be issued electronic flight ticketsRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip

Complaint: ***
I am rejecting this response because:
I have since found the same vacation package for the original price on a competitor's website
Sincerely,
*** ***

Dear *** ***Thank you for taking the time to contact us regarding your
rental car reservation with *** Rent-A-Car for Trip Number
***.We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.I
understand
that you have issues with this rental car reservation.In order for us to
research this further, please send the receipt of the rental car reservation you
purchased directly with *** Rent a Car as an attachment using PDF or JPG
format and be sure that it is no larger than 2MBAny attachments that do not
meet this criteria are considered potential for spam/malware/viruses and are
stripped from the email of our corporate email accountWe look forward
to assisting you and resolving your issue.Sincerely,Jenn
H***Executive Offices

RevDex.com, Inc
Priceline offers a variety of travel
service options, including our Retail service, where consumers can select
his/her preferred hotel from a list of competitive prices across a wide range
of hotel
In this case, the consumer selected
a reservation that provided greater savings and less flexibility
When you purchase a reservation
using the Name Your Own Price service, you do not have the option to change or
cancel the reservationUnfortunately, once a reservation of this type is
booked, Priceline does not have the ability to change or modify the
reservation
We evaluate each participating hotel
on many different criteria, including guest satisfactionWe have researched to
find that this hotel does meet our expectations for the star rating selected
on our websiteOur competitors also rate this hotel as follows:
*** = stars
*** = stars
*** = stars
We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that the wrong
airport was booked for this reservation and you are requesting a refundAs
requested and authorized on your initialed contract page, you received a
booking for an itinerary departing from
***-*** International Airport (SEA) and arriving in ***/*** *** International Airport (DFW)
Attached hereto is a copy of
your initialed contract page authorizing the terms and conditions of your
purchase
We are sorry that your selected purchase is
non-refundable and we are unable to assist with a refund
Sincerely,
*** ***
Executive Offices
This contract for request number *** was originally initialled on Sat Jun
18:00:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation
to the nearest medical facility and/or to your home in the event a serious
medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
Airfare Details
Depart:
Fri, July 25,
Return:
Mon, August 4,
Departing Airport:
***-*** *** *** ***
*** **
Arrival Airport:
*** *** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** ***
*** *** *** *** ***
*** *** *** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets issued on one
of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** Hotel New Orleans for Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the nature of
your concern, we would like to speak with you directly by phone.
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
Please contact us directly at ###-###-#### before
February 15,
The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number,
which is
*** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Thank you for choosing to contact us
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Date Sent: 4/7/4:40:PM Complaint: *** I am rejecting this response because:Have you reviewed the screenshot I took immediately prior to booking my hotel? You keep showing me this contract page which completely differs from my records without any explination as to howPLEASE READ AND UNDERSTAND WHAT I AM SAYING! Stop just sending me a form-letterYou havent reviewed anything to see if anything was overlooked otherwise you would consider what I have as recordsSincerely, *** ***
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for contacting us through the Revdex.com
regarding your concerns about a price match for your reservation with ** *** for Trip Number ***
I understand from the information you provided; you
booked your flights and then contacted priceline Customer Service requesting a
refund in accordance with our Best Price GuaranteeYou indicated that you
found a better price on a different web site and requested as refund for the
difference.
Upon review of your inquiry, we have confirmed that when
you callto request your refund in accordance with our price guarantee, the
same exact flights were not available on the web page that you indicated to the
Customer Service Agent for a lower fare.
The Best Price Guarantee terms and conditions outlined on
the priceline.com web site indicate that the lower rate must be available for the
exact same itinerary in order for the guarantee to apply
The documentation between you and the chat agent indicate
that the same flights were not available at a lower rate on the web site you
advised. You then indicated that you
then wanted to cancel the reservation so you could book the flights on the site
you were looking at during the conversation.
You then stated that you decided not to cancel the reservation, and
would call and speak with a supervisor the next day. The chat agent advised you that the fare
rules on the ticket you purchased indicated that it could only be cancelled and
refunded up to 11:29PM ET on Wednesday Sept10, 2014. The chat conversation ended after that
information was provided
The documentation in your reservation indicates that on
9/10/you did call and again requested the Best Price Guarantee. Both representatives indicated that the
flights you booked with priceline were not listed at a lower rate on the web
page you provided. Therefore the Best
Price Guarantee was not applied We have
again confirmed that the first representative you spoke with did indeed advise
that the reservation could be cancelled and refunded; however, you declined the
option to cancel
The terms and conditions of the Best Price Guarantee are
available through the FAQ's on the priceline web site and also through a link
on the email that was sent to you on 9/10/
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***Executive Offices

Complaint: ***
I am rejecting this response because: I was told by *** in Priceline's customer care that I would be receiving a full refund of $and I believe I'm entitled to that
Sincerely,
*** ***

Dear *** *** * *** **
"margin: 0in 0in 0pt;" class="MsoPlainText">
Thank you for contacting us regarding your reservation at
*** *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices regarding your refund request on your
past hotel stay
We reviewed your reservation details and confirmed that
the hotel's Office Manager advised that due to renovations, the hotel would not be
open to accommodate your reservation
Therefore, the hotel representative contacted you to
advise that they relocated you to another property within the same area, and
same star level chosen We are sorry if
it was further away from the conference you were attending; however, we
confirmed that you selected and purchased a Name Your Own Price reservation where you will receive accommodations in the
area selectedPlease note that you were re-accommodated in a property located within
the same area selected, and same star level chosen, and we are unable to offer
a refund
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Yes, your policy states that a valid credit card must be presented, however, your company website provides informationThe express deals option gave me a list of similar 1/star hotelsof which DO NOT REQUIRE a security deposit, and of which are not even in the area in which I requestedThe website does state that there is a $per room per night charge to cover such hotel feesSo with the information given, one such as myself, was lead to believe the hotel fee was the amount that was needed on the valid card. In which case, we wouldn't be having this problemI also have not received ahy payment as of yetNOr do I feel that I am at fault

Roman";">I
am in receipt of the consumer’s refund request for an airline ticket purchase,
and understand that the passenger did not have the required documents for travel,
and therefore denied boarding by the airline
The consumer states:
“When we got to the airport unfortunately we could not get on the
flight because my daughter's passport was expired.”
Please note that it is the sole responsibility of
each passenger to secure and present the required valid documentation For further information regarding
documentation requirements, visit ***
Priceline.com discloses the following travel
information:
If you are
traveling outside the U.S., all passengers will need a valid passport, and you
may also need to show additional documentation at your destination and/or in
connecting countriesFor information about passport requirements, please visit
the *** *** ** *** website *** It is your responsibility to meet entry
requirements for the countries you are traveling to or connecting throughEach
passenger must have the proper documents for entry/re-entry into a country
(i.ecorrect ***, valid passport)Requirements vary, based on the
passenger's citizenship and country of residenceFor international one-way
travel, you may also be required to show proof of return travel or onward
travelPlease check these sites for more information: *** and ***
In conclusion, ultimately all issues
concerning denied boarding issues must be addressed directly with, and borne by
the airline in question
Thank you for the opportunity to clarify
Sincerely,
* ***
priceline.com
This contract for request number *** was originally initialled on Tue Mar
21:36:EDT
Your Trip Summary
Names must match photo IDPlease
verify spelling and edit names
if necessary
*** * *** ***
*** * * ***
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Thursday, April 2,
Flight ***
0h 55m, mi
From*** *** *** ***
*** *** **Departs: 5:PM
To*** *** *** *** ***
*** ***Arrives: 6:PM
AircraftBoeing (Jet)
Economy/Coach Class
Returning Flight Information - Sunday, April 5,
Flight ***
0h 55m, mi
From*** *** *** *** ***
*** ***Departs: 6:PM
To*** *** *** ***
*** *** **Arrives: 7:PM
AircraftBoeing (Jet)
Economy/Coach Class
Passenger
and Ticket Information
*** * *** ***Seat Preference
Flight ***: Aisle Seat Requested
Flight ***: Aisle Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:Electronic
Franchesca H L
ArchackiSeat Preference
Flight ***: Window Seat Requested
Flight ***: Window Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Ticket is
non-refundable and changes are not
permittedPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-inIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries
*** ***
*
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Complaint: ***
I am rejecting this response because: I have no doubt that the *** Hotel & Spa is a star hotel, but it is not a Hotel CasinoYou have missed the hole point of my complainThe Priceline.com tricks people by not providing with the option/choice of selecting between stars Hotel & Casino and just a stars Hotels or Hotels & Spas
Based on the information you have sent me by email, you have missed the main point or maybe you are unaware of the price differences between just a stars hotel, a stars hotel & spas and a stars hotel and casinoAnd based on this price difference, priceline.com uses its trick and any time a customer choose a stars hotel option to book a room for a stars hotel and casino, they provide the costumer with a stars hotel & spas just to fill their pocket
If priceline.com is a really legitimate business and has no purpose of fooling people, they would have a clear selection steps with more options on their Web site so that customers like me could follow a clear search with clear and more options to select from
just to give you and example to understand what I mean:
Let say I am whole selling apples on my Web site and customer goes to my web site and bid to buy apple as you know we have different grades of apples (grade 1, 2, 3..) and also different type of apples (*** *** *** *** *** ***, etc...)Now you go on my Web site and put your bid to buy the grade *** *** apple which is more expensive than the grate *** apple and you have only on option for the grade apple (no option to select the type of apple), in this case if I am a unfair business person, instead of providing you with your wishes which was the grade *** *** apple, I would provide you with a grade *** apple to make more money for myself.
In this case you cannot do anything because you have agreed with my posted contract and put your initial on itWhat do you think? Do you think you will be happy about itAm I a trustworthy person?
In short, the priceline.com is a scam and by twisting the issue, you are supporting them indirectly
Sincerely,
*** ***

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your reservation at *** *** * *** Hotel for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund for this reservationOur records indicate that you
contacted us on the day of check-out, February 18, You asked for a refund
because you did not intend to book a hotel in *** ***You informed us
that you needed a hotel in ***
We are sorry; however, we can no longer offer a refund
for this reservationBefore submitting the request, we presented you with a
Contract Page to review and initialThe contract has details of your request,
including the hotel's name, address and the cancel policyThe cancel policy of
your reservation states that, "Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Monday, February
17th)." By submitting the request, you indicated that you have read,
accept, and agree to abide by terms and conditions of your reservation
We sent a separate email that contains a copy of your
contract page
This page displays the terms and conditions that you
reviewed prior to purchasing your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Times New Roman"">Thursday, May 21,
Dear Mr***,
We are contacting you today regarding your reservation at
The *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concerns in our Executive OfficesWe understand your
concern regarding the star rating of your confirmed hotelWe apologize that
you were unhappy with your hotel accommodationsWe evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction, decor,
etc
As a gesture of goodwill, a refund for $was
processed today, May 20, We will issue a refund to your bank within one
business day
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Ms***,
"MARGIN: 0in 0in 0pt">
We are contacting you today regarding your airline reservation for Trip Number ***
We are writing to let you know that our management received your email
At the same time, we also received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the refund amount that was processedWe reviewed the notes and the record associated with your case and identified that you are eligible for compensation
A refund request for $was submitted on January 6, The refund will be reviewed by our management team, and it may take up to days to processOnce approved, we will mail a check to the billing address that was entered during the request process, and it will take up to to weeks to receive the check
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Zadhy S***
Executive Offices

Dear Ms [redacted] ,Thank you for contacting us regarding your
reservation with [redacted] for Trip Number
[redacted] .We are writing to let you know that we have received your
email in our Executive
OfficesI understand from the email that you
believe that priceline has not place your reservation in a hotel in the zone and
cities that you agreed to when you made the reservationI am sorry that you are
not happy with the locationI did review the location that your hotel is in on
the priceline shaded map and also on the hotels map and they are the sameYou
may also do the same search by expanding the shaded area on the priceline web
page to show the streets in more detailPriceline creates the shaded areas and
names them according to the appropriate cities or suburbs and subdivisions in
the larger citiesPriceline makes the maps expandable so that customers can see
all the cities and suburbs located in that zoneI am sorry, but priceline
cannot offer you a cancellation, change or refund of this reservation.I
am sorry that you found our Customer Relations agent rudeI have advised the
management team in that location to monitor the call and take the appropriate
feedback actionsPriceline does appreciate your input on the
issue.Please contact us directly at: ***-xxx-xxxx if you have further
questionsThe Executive Office hours are 9:a.mto 6:p.mEastern Time,
Monday through SaturdayYou will need to enter your Trip number, which is
[redacted] when you contact usPlease note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We are sorry we did not
provide you the answers you were looking for and we thank you for your
time.Sincerely, [redacted] Executive Offices
This
checkout page for trip number [redacted] was submitted on 2015-02-
00:52:
HSPAN
Please Review Your Request
Star Economy Hotel, [redacted] - Emeryville Area Which hotel will I get?
CheDate:
Tuesday, March 10, Check-Out Date:
Monday, March 30, Region
[redacted] City Area:
[redacted] - [redacted] CheTime:
Varies by hotelGuaranteed late night arrival if neededCheck-Out Time:
Check-out times vary by hotel
Room 1: [redacted] Number of Rooms:
Number of Nights:
.soc_line_gray { background- }
Offer Price Per Room, Per Night:
US$ Travel Insurance:
US$ Subtotal:
US$
Taxes
and Service Fees:
US$ Priceline Hotel Coupon:
-US$ Total Charges*:
US$ 1,
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has
expired
Purchase Trip Cancellation/Interruption
InsuranceCheck here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types
(King, Queen, Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed
Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you do not cheon the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requestedThe hotel that is selected may or may not be one that
you have seen during a hotel search on pricelineAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Priceline will
immediately charge your credit card the total cost of your stayRooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowedIf your offer is not accepted, your credit card will not be
chargedPriceline will immediately charge your PayPal
account the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer is
not accepted, your PayPal account will not be charged
The reservation holder must present a valid
photo ID and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives
For security reasons, and to indicate that you have reviewed your request,
please initial belowRemember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree
to abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of CoverageI have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy
CONTRACT_ID:
[redacted] CONTRACT_NAME:
[redacted] CONTRACT_VERSION:
CONTRACT_VERSION_DESC:
[redacted] CREATION_DATE_TIME:
2011-06-04:46: