Priceline.com

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableWhen you placed your
request, we disclosed in the ?Important Information? on your contract page that
the reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customerThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar
charges) and are not included in your per night priceWhen you purchased your
reservation, you agreed to those terms
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
In addition, the *** *** *** verified that they
will not allow guests to chewithout authorizing their card for the
security deposit that they require to cover any incidentals
We are unable to provide either a full refund or an
alternate accommodation for this reservationHowever, as a one-time exception,
a one-night refund of $was issued today, April 24, We will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

We are sorry
that the consumer’s reservation was booked for the wrong passenger
name
When
purchasing airline tickets, priceline.com provides the following information:
Please enter
passenger name(s) exactly as they appear on a driver's license or other
official photo ID
Once
the consumer provides all the details of his/her trip on our web site, we
summarize the consumer’s airline ticket offer, including the passenger name(s)
provided, on what we refer to as the Contract PageThe consumer is then asked
to review the details/summary of the trip and initial the box at the end of the
summary to authorize the terms and conditions of the purchase and confirm that
the travel details provided, including the passenger name(s), are accurateIf
the consumer’s offer summary indicates a mistake, or wrong passenger name, the
consumer can go back and change it before he/she clicks "Buy My Tickets
Now."
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the purchase, including
the passenger name listed
Our record indicates that this matter was addressed by a representative
from our Executive Services team and the following correspondence was sent to
the consumer
Thank you for the opportunity to clarify
Sincerely,
ND'Angelo
Priceline.com
Dear
MsWerntz ,
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number 1***
We are writing to let you know that we have received your email in our
Executive OfficesAs we understand, your ticket was booked for the wrong name
Our records indicate that the airline already denied the name correction
assistance because this reservation involves another airlineOur Air Travel
Services Team has contacted the airline and verified with Christine that they
can make a one time exception to modify the name on your ticket but you need to
contact the airline directly for assistanceIn order to change and modify the
name on the ticket, they will remove all *** *** flights and it will
be replaced by all *** *** flightsHowever, you will be responsible of
paying the $Airline exchange fee, the $*** *** service fee and
the possible fare difference
If you have further questions, please contact us directly at 1-866-xxx-xxxx
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is 1***
when you contact us
Please note that the number provided above is a United States phone number, and
you may incur toll charges when calling from outside the United States or
Canada
We apologize for the inconvenience and hope you find this information helpful
Sincerely,
Marvie Maguad
Executive Offices
This contract for request number 1***was originally initialled on Mon Dec
15:51:EST
Trip Summary for Fd Gtt
Name
must match photo IDPlease verify spelling and edit name
if necessary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Sunday, February 9,
(operated by
American Eagle)Flight
0h 55m, mi
FromFort Wayne Intl Airport (FWA)
Fort Wayne, INDeparts: 6:AM
ToO'Hare Intl Airport (ORD)
Chicago, ILArrives: 6:AM
AircraftEmbraer RJAmazon (Jet)
Economy/Coach Class
Flight
4h 20m, mi
FromO'Hare Intl Airport (ORD)
Chicago, ILDeparts: 9:AM
ToPalm Springs Intl Airport (PSP)
Palm Springs, CAArrives: 12:PM
AircraftMcDonnell Douglas MD(Jet)
Economy/Coach Class
Returning Flight Information - Monday, February 10,
(Arrives Tuesday, February 11)
(operated by United
Express/SkyWest)Flight
0h 49m, mi
FromPalm Springs Intl Airport (PSP)
Palm Springs, CADeparts: 6:PM
ToLos Angeles Intl Airport (LAX)
Los Angeles, CAArrives: 7:PM
AircraftEmbraer EMBBrasilia (TurboProp)
Economy/Coach Class
Flight
3h 58m, mi
FromLos Angeles Intl Airport (LAX)
Los Angeles, CADeparts: 11:PM
ToO'Hare Intl Airport (ORD)
Chicago, ILArrives: 5:AM (next day)
AircraftAirbus A(Jet)
Economy/Coach Class
(operated by United
Express/SkyWest)Flight
0h 57m, mi
FromO'Hare Intl Airport (ORD)
Chicago, ILDeparts: 6:AM (next day)
ToFort Wayne Intl Airport (FWA)
Fort Wayne, INArrives: 8:AM (next day)
AircraftCanadair Regional Jet (Jet)
Economy/Coach Class
Passenger and Ticket Information
Fd Gtt
Seat Preference
(Change Seat)
Flight 3141: 7C
Flight 2431: 25A
Flight 5650: 5A
Flight 660: 23A
Flight 5361: No Seat Preference
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Airline Ticket Taxes & Fees:
$per ticket
Processing Fee:
$per ticket
Airline Ticket
Travel Insurance:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$381.50This is the BEST PRICE for these flights GUARANTEED!
Baggage fees
are not included in your trip cost
Important Information
•
Change
penalties/restrictions applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
Initial Here:
kl
I have read,
accept and agree to abide by Priceline.com's terms and conditions, privacy policyand the travel insurance Description of Coverage

I completely understand the policy and as mentioned in the complaint, I know I made a mistake by not double checking the informationHowever what's deceitful and bad business is that they sent me an email cancelling my itinerary and stating that a refund was approvedWhy send that email if that's not what you will do as a company, that's providing promises to customers.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com, Inc
According to the consumer, the
wrong name was listed for a passenger airline ticket reservation
The consumer states:
“Just want to have my
wife first name to be in the ticket instead of mine with her Middle and Last
name, *** *** *** doesn’t exist
I was able to locate the following
reservation, for request
number *** listing
the following passenger namesThis reservation does not list the passenger name
referenced by the consumer, *** *** ***
If this is not the
reservation that the consumer is referencing, we ask that the consumer provide
the request number for the reservation in question
Sincerely,
** ***
Priceline.com
*** * ***
*** *** ***
*** ***
*** ***
*** *** *** ***
*** *** *** *** *** **
*** *** *** ***
This contract for request number *** was originally initialled on Wed Jul
23:43:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation
to the nearest medical facility and/or to your home in the event a serious
medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price
This flight option is $cheaper than the lowest published priced flight for a
8% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Wednesday, December 31,
***
*** *** *** ***
*** **
***
*** *** *** ***
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Tuesday, January 6,
***
*** *** *** ***
*** **
***
*** *** *** ***
*** *L
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** * ***
*** *** ***
*** ***
*** ***
*** *** *** ***
*** *** *** *** *** **
*** *** *** ***
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$per ticket (remove)
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy and the trip protection Description of Coverage
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful bookingClick
here to try your Priceline request again

Dear *** ***,
"">
We wanted to take this time to contact you regarding your
Published Price hotel
reservation at the *** *** *** booked under Trip
Number ***
We appreciate your business, and we are very sorry that
you have been disappointed with the way this matter was handledAs a gesture
of goodwill, we would like to offer you $travel voucher(s) valid toward your
next prepaid booking with priceline.comThis compensation is not intended to
place a value on your experienceIt is meant to emphasize our commitment to
you as our customer, and encourage you to use our website for your travel
needsDetails for the $voucher have been sent in a separate email
We apologize for the inconvenience and thank you for
giving us the opportunity to review this matter
Sincerely,
*** ***
Executive Offices

Dear Ms***,Thank you for taking the time to contact us regarding your
reservation at the *** *** *** for Trip Number ***.We
are writing to let you know that we received your email in our Executive
OfficesWe understand that you wanted a hotel within the
*** area and you
are concern that the hotel you received is not within the area you wantedWe
reviewed the location of your confirmed hotelThe hotel you received is in fact
in the *** - Shopping District - America area of the map that you reviewed
on our websiteWhen you were submitting your request, our website stated that
your confirmed hotel could be located anywhere within that shaded area
We are sorry; however, you have a restricted reservationPrior to
booking your request, we presented you with a Contract Page to review and
initialThis contract contains the information that "Once you click "Book My
Room", priceline will look for a hotel to match your offerYour offer can not
be changed, cancelled, or transferred and unfortunately no refunds are allowed."
If we could make an exception we would; however, the type of reservation you
purchased is truly non-changeable and non-refundableFor your
reference, a copy of the contract page has been sent in a separate emailThe
contract page disclosed the terms and conditions of your reservation.If
you have further questions, please contact us directly at: ***The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
SaturdayYou will need to enter your Trip Number, which is ***, when
you contact us.Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,*** ***Executive Offices

Complaint: ***
I am rejecting this response because:
- Well-known academic studies show that burying such important details amount to deceptive marketing toward consumers
- Many Priceline Express Deals offer choices for number of beds, which further confuses consumers in choices available upon booking Express Deals
- The choice between smoking/non-smoking room is a decidedly important one, yet Priceline does not prominently warn consumers over the lack of such choices in Express Deals
- Priceline never warned consumers that such choices will not be available upon checking in
- Priceline assumed that a single King bed will be sufficient to accommodate two adults
- Priceline assumed that even smoking rooms will be acceptable to non-smokers of sensitivity
- No possible remedies were available on the night of checking in
Sincerely,
*** ***

Dear *** ***,Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number
***.We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are
requesting a refund of this reservation as you did not receive a confirmation
and the wrong date was bookedWe reviewed our record and found no error during
the booking processPrior to submitting the request, we presented you with a
Contract Page for review and initialWe found in your contract that the date
the reservation was booked was the date entered during the booking processYou
submitted a request for a one-night stay for cheon February 10,
2015.In addition, we found that the email address was
"***." It is for this reason that you did not get a confirmation
of your booking via emailWe are sorry; however, we can no longer offer a
refund for this reservation as you purchased a non-refundable rateFor
your reference, a copy of the contract page has been sent in a separate email
The contract page disclosed the terms and conditions of your
reservation.We are sorry we did not provide you the answers you were
looking for and we thank you for your time.Sincerely,*** ***Executive Offices

Complaint: ***
I am rejecting this response because:
Priceline's Executive Office responded saying they offered me a cancellation option:
"As a one-time exception, you were advised that the only option was to
cancel this reservation minus a night cancellation fee."
They never offered me any cancellation option but a full refundThe only information about cancellation I received from Priceline was an email I received is the one dated October 4, 2014, where the subject was titled "priceline.com Hotel Cancellation Confirmation for New York, NY - Oct 31, (Itinerary #***)." They never offered me any cancellation option but a full refundAgain, I am attaching screenshots taken todayNowhere in the email did they offer a cancellation minus nightThe email states a full refund.
Sincerely,*** ***

RevDex.com, Inc
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the ** digit Priceline Request number, and the email address
that was provided at the time of purchase
Sincerely,
* ***
Priceline.com

Complaint: ***
I am rejecting this response because:
Your website was incorrect and you changed the Itinerary that was initially sent to meProof of that is the URL cached history from when you sent it
URL:
This link no longer works and been replacedOn top of that *** (rep from executive team) said that your employee was wrong and gave me wrong information as I was PROMISED 20% and then he declined to give it to meYour employee made a mistake and I am a customer that he promised funds back to, Calls are recorded please take the time to listen to ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear MsChowdhury,
"">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a full refund of your reservationWe apologize; however,
our ability to assist you is dependent upon airline policyThese policies or
fare rules are available for review prior to purchase, and can be found under
the important information sectionWhen you placed your initials and submitted your
request, you agreed to abide by the terms and conditions of your selected
reservation
Also, we understand that you requested a refund of the taxesWe contacted ***r
Airways and they advised that all taxes may be refunded except the YQ Tax with
a value of $per ticketYQ charge is being charged by the airline when
travelling internationallyThus, only the below taxes were refunded per
person:
*** PASSENGER SERVICE CHARGE - $
*** AIRPORT FEE - $
BANGLADESH EMBARKATION - $
BANGLADESH EXCISE DUTY TAX - $
BANGLADESH TRAVEL TAX - $
$60.30/ticket ($total for passengers)
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

I was not aware of the cancellation policy until I received my confirmation noticeEven then I was not that concerned since it was not my intention to cancelUnfortunately, due to unforeseen circumstances, I had to cancel on the arrival dateIt's interesting how they can now bold and highlight that information now, but not on the reservation pageI would think they would not want to weight the negative publicity against the refund amount
Respectfully,
William Barnes
Complaint:

Hi Caroline, We have reached a resolution were Priceline.com LLC has reimbursed us for the two nights room rate ($96.24) at the facility in fullThe excess of the amount $charged out in our complaint as filed with your office
requires us filing a complaint against this dive we never stayed at in Central FloridaSo, as far as Priceline.com we consider this matter as closedThanks, ***

Dear Mr***,
Roman">
Thank you for contacting us regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
did not intend to purchase the reservation and you are requesting a refund of
your booking. Prior to submitting your
request, we presented you with a Contract Page for review and for your initial
We stated on your contract that, "If we find an airline that accepts your
price, we'll immediately purchase your tickets using the payment information
you provided." By submitting the request, you indicated that you have
read, understood and abide by the terms and conditions of the reservation
For your reference, a copy of your Contract Page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation
We apologize; however, the option to cancel for a full
refund within a certain period of time does not apply to restricted
reservations such as yoursIt only applies to itineraries where the price and
flights are disclosed prior to purchaseUnder circumstances, your
reservation is not supposed to be changed or cancelledOur records indicate
that an exception to the no-cancel policy was provided; however, we will be
unable to waive the feesThe cancellation fees offset charges imposed by our
travel partners for the cancellation of non-refundable reservations, and are
consistent with the fees charged by the travel partners or other travel
agenciesYou have exactly one year of when your original reservation was
cancelled to purchase a new reservation with the correct information to receive
a refund of a portion of your cancellation fee
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation with *** Airlines for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
Our sincerest apologies that we are unable to offer a
refund of your bookingYou purchased a restricted reservationAs stated on
your contract, the reservation cannot be cancelled, changed or refundedThe
only scenario where we would be allowed to consider a change or cancel is if
your confirmed airline made an exception to their policy, and they have not
notified us of any changes to their policy due to an Ebola issue
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

The following email was sent to Ms*** regarding this matter
Dear Ms***,
We wanted to take this time to contact you regarding your
airline reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, when
you attempted to check in for your flight on December 12, 2014, *** *** informed you that they were not able to find your reservation in their system
We thank you for your patience while we research this booking for youWe have
been in contact with our Air Travel Services and are currently making attempts
to resolve this issue for you
In order for us to proceed with our research, kindly
provide us a fax copy of the receipts of all your expenses due to this issue
You can send the documents to ###-###-#### or you can attach the documents
when you reply to this emal as a PDF or JPG attachment, kindly include your
name and the trip number of your reservation which is ***
Once we receive the documents, we will contact you with
an update of your issue
We apologize for the inconvenience and hope to hear from
you soon
Sincerely,
*** **
Executive Offices

Complaint:
I am rejecting this response because: in years of securing confirmation of hotel accommodations I have never experience such an un-business like ruling! W ho reads long winded
rules anyway! Besides I requested a reservation at the *** *** ** *** *** ** *** *** not an unknown hotel nearer to *** *** ** than to *** **J. In addition I have never heard of a case where I could not cancel a mistaken reservation a month advance and receive a credit to my Visa credit card! This is a rip off!
Sincerely,
Orlando C Madeira

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
G*** ***