Priceline.com

Complaint: ***
I am rejecting this response because:
First, I received this exact response from Priceline a day before they submitted it to Revdex.com and I already responded to them that their response was inappropriateIt is disengenous for Priceline to then submit the response to Revdex.com after I alerted them to their response being deficientHere is the response I sent to Priceline:
This response once again misses the issue entirelyI don't understand how no one that works for Priceline will admit that there is a problem with the search engine functionThis was not an occasional lagThis appeared to be an intentional effort on Priceline's part to not correct a broken search engineThis instant price increase was occurring for weeks and each employee whom I contacted was not able to correct the issueIt is completely impossible and I would have to be the stupidest person ever to believe that every single time I searched that the price increased by $in one second when I would click to book the flightIn fact, other websites were able to accurately reflect the pricesWhy wasn't Priceline? Priceline is trying to defraud their customers with this bait and switch tacticIn fact, I went directly to *** Airlines website and their prices were lower that Priceline's pricesYour company clearly is just trying to rip off customers and as such I have no choice but to take my business elsewhere.Priceline is intentionally inflating the prices after the search is completedAs I stated above, you would have to be a fool to believe that the prices change in one secondThe price cannot always be $when I search regardless of the time and day and jump $when I try to bookThat is impossibleIf they were acting in good faith, they would admit that there is a problem with their search engine and fix itI will never book travel through this despicable fraudulent company again
Sincerely,
*** ***

Revdex.com, Inc
We have received the consumer’s additional comments. According to the consumer the reservations to *** **, and *** ** were purchased without her authorization
As you requested, we have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Attached hereto is a copy of the consumer’s initial contract
page authorizing the non-refundable terms and conditions of each purchase
Thank you for the opportunity to clarify
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Wed Jan 20:32:EST
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
We Found a Great Deal
for You
While
we couldn't find an airline partner willing to accept your specific request, we
do have an airline that will accept this request if you increase your offer
price
This flight option is $cheaper than the lowest published priced flight for a
5% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Monday, January 27,
From:*** *** Intl Airport (***)
*** ***, --
To:*** *** Intl Airport (***)
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Friday, January 31,
From:*** *** *** Airport (***)
*** **
To:*** *** *** Airport (***)
*** *** --
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** *** ***
Summary of Charges
Airline Ticket
Offer with Taxes & Airline Fees:
$per ticket
Airline Ticket
Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will
be round-trip, coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value
after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Photo ID must match the passenger name provided
Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to usIn most cases, your complete flight
itinerary will be ready for you in secondsRemember, these tickets
cannot be cancelled, transferred or changed
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms and conditions and
privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking
This contract for request number *** was originally
initialled on Wed Jan
19:44:EST
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
We Found a Great Deal
for You
While
we couldn't find an airline partner willing to accept your specific request, we
do have an airline that will accept this request if you increase your offer
price
This flight option is $cheaper than the lowest published priced flight for a
13% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Monday, January 27,
From:*** *** *** Airport (***)
*** ***, --
To:*** *** *** (***)
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Friday, January 31,
From:*** *** *** (***)
*** **
To:*** *** *** Airport (***)
*** *** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** *** ***
Summary of Charges
Airline Ticket
Offer with Taxes & Airline Fees:
$per ticket
Airline Ticket
Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will
be round-trip, coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value
after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Photo ID must match the passenger name provided
Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to usIn most cases, your complete flight
itinerary will be ready for you in secondsRemember, these tickets
cannot be cancelled, transferred or changed
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms and conditions and
privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Complaint: ***
I am rejecting this response because: Should you take the time to review my initial chat and complaint with *** you will see that I have been saying the same exact thing from the beginningYour website allowed me to select a morning flight for a name your price ticket(s). If that is not or should not be an option for the name your price, ***ding, ding, ding something is wrong! Not only was I allowed to select morning flights, but other customers were able to do the same. I only initialed the box, because the website will not work if you do not put your initials in the box. Which is a bait to trap individuals. After not being able to select seats online, I checked directly with the airline. I was advised that the flight did not have any available seats, and that particular flight should not have been sold by Priceline; thus no seats can or will be assigned at the gate, because the flight is soldout. Rendering the connection useless. Again, I am aware that Priceline can change the departure flight and the connections that do not have seats. I will respond accordingly
Your statement of "we are unable to assist the consumer any further" is due to a lack of effort. You did not assist at all and did not try
Sincerely,
Rena Jefferson

Complaint: ***
I am rejecting this response because: when I was buying ticket there was not off peak only there was 6:am - 10:pm and ticket was for next day that is why I called and cancel ticket , later on find out they don't want to cancel I thought some one stealing my credit card so I called my credit company to cancel transaction later on find out that was PricelineI don't know how many more people are victim of themIf you guys don't pay all of my money back at least pay some of them since I bought ticket on same day from * ***
Sincerely,
*** ***

Our record indicates that
this matter has been addressed with the consumer, and a $refund is being processed
Sincerely,
N D***
Priceine.com

Dear *** *** ** ***
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number
***
*
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesAs I understand,
you have
concerns on how your name is shown on your ticketI am
sorry for the
confusionDue to system limitation, the spaces were
removedThe
airline and airport personnel are well aware of thisWe
also called ***
*** and they verified this information is accurate
Since the
spelling is correct, you should have no problem when you
chefor
your flightThe lack of spaces to your name should not
prevent you from
travelling
I apologize for any inconvenienceI hope you found my
reply helpful
Sincerely,
Berna A***
Executive Offices

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceAccording
to the consumer, the *** *** * *** *** hotel in NYC is not a four star
propertyThe guest further states that she had quality issues during her stay
at the *** *** * *** *** hotel in NYC, and requests a full refund for her
stay at the hotel. Priceline contacted
the *** *** * *** *** NYC concerning the consumer’s claims, and the hotel verified
that they did not receive any complaints from the guests during their stayAdditionally,
our competitors also rate this hotel as follows:
***.com stars, ***.com stars, ***.com
starsThe
guest may contact the hotel directly concerning any quality claimsWe are unable
to assist the consumer with a refund for her stay at the property
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation
with *** *** *** booked under Trip Number ***
We apologize if you are dissatisfied with our service
Customers are our number one priority, and we work hard to make your experience
with us a positive oneYour feedback is appreciatedPlease keep in mind, the
exchange is determined by the fare rules associated with the tickets and are
governed by the airlinesAirline ticket exchange fees are charged and collected by the airline.
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
Teddi C***
Executive Offices

*** *** ***
We are contacting you today regarding your reservation at
The *** *esort Hotel Casino booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to be refunded for the first night of your reservation
We checked our records and verified that you were advised
by the Priceline representatives you spoke with that we cannot change the dates
of your reservationThe previous representatives called the hotel to request
to change your reservation dates and they both advised you to contact the hotel
directly to confirm if they will process the change
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundableThis information
was provided on your contract page prior to booking
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund the penalty feeWe processed a
refund in the amount of $for the first night of your reservation
Your refund will be processed by our system within one
business day and your bank will post the refund back to your accountBank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe ***
*** ***

Complaint:
I am rejecting this response because:
As I repeatedly told the Customer Service person over the phone that night, I did not add the *** *** area to my request, and DID NOT SHOW IT ON MY END when I submitted this requestSo if it was added on their end, it was a computer error on their endI DID NOT SHOW *** *** on the hotel request, just Downtown ***/ *** ***The only thing I changed on my request was the level of star on the accomodationIt is ludicrous to expect anyone to believe that their system is infallible and that they have never had a computer error beforeI called as soon as this happened, spoke to two different customer service agents to let them know about the error, and asked to be sent further up the Customer Service chain, only to be told they don't have anyone in charge of their customer service and that I would have to write to their corporate office if I wanted to take issue with the reservationThis was, as for many other people who use Priceline, a last-minute situation, and needed immediate attentionThis was a computer error on Priceline's side, and they need to acknowledge that yes, computer errors can happen, do happen, and then rectify the situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Priceline should stop marketing itself as a company that provides cheaper rates to consumersThe only reason I used Priceline to book a room was because of the following message on the priceline website: " Priceline.com is an American company and a commercial website that claims to help users obtain discount rates for travel-related purchases such as airline tickets and hotel stays." I received a higher rate through Priceline than I would've been charged if I had booked a room at the hotel directlyI did not receive a discount rate nor did I save any money booking a hotel room through Priceline
Sincerely,
*** ***

Dear MrGupta,
Thank you for contacting us regarding your reservation at
the Buena Vista Suites booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting to
cancel your reservation because of renovations
We contacted the hotel and were advised that the game
room was under renovations, but would not affect your staySince the
renovations are minor, the hotel made a business decision to stay openWe are
sorry if you are unhappy with the minor renovations during your stay; however,
your request is non-changeable, non-refundable and non-transferable
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** - *** for
Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
were provided a smoking room during your stay at the hotel
Using our Express Deal came with restrictionsIn order
to get the best rates possible for our customers, our system does consider all
room types including smoking roomsAs stated on our website and your Contract
Page, your room will be guaranteed to accommodate people
However, specific bed types are not guaranteedYour
confirmed hotel determines your specific bed type based on availability at the
time your request is acceptedIf you would like a specific bed type you may
contact the hotel directlyYou can also call our Customer Service Department
so that they can send your request to the hotelOur hotel partners are often
willing to consider requests for other room types, but there are instances that
they will not be able to accommodate the request
You can also use our extensive list of disclosed hotel
properties if you are planning a trip that requires a specific room type
Otherwise, our Name Your Own and Express Deals option cannot guarantee a room
type unless it is stated on your Contract Page
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Dear *** ***
We are contacting you today regarding your reservation
with *** Rent a Car booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
had reservations for the same dates and location and you only used oneWe
apologize for any inconvenience this may have caused
We contacted *** Rent a Car and verified that the
reservation was not usedI have canceled your reservation and processed a full
refund in the amount of $back to the same card that was used to place the
requestYour refund will be processed by our system within one business day
and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***

Dear *** ***
Trip Number ***
We have received your
additional comments and attachments and we have again reviewed this matter to
see if we overlooked anything that might support a more favorable conclusion
Please note that can only validate the attachment from the airline's websiteHowever, the
airline website screen shot only displayed the outbound portion of the flight
The first document is not clear because the original
return itinerary was replaced and the original return flight information could
not be viewedIn order for us to further review your eligibility for our Best Price Guarantee,
please provide the original screen shot
copy of the return flight viewed for the lower rate
Kindly reply to this email with the original screen shots
of the outbound and return flight showing the lower rateYou can also send us
a fax at ###-###-####Please note that the itinerary should be the same
exact flight you have with us
We apologize for any inconvenience and hope to hear from you soon
Sincerely,
*** **
Executive Offices

I tried re-booking and I was told I have no credit availablePlease advise
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: as I've stated numerous times I never clicked submit for the offerNot only did you book something I didn't want booked you also violated your own best price guarantee as I contacted you guys hours later showing you guys that you had overcharged me by $I do however appreciate the over priced bookingAlways happy to overspend where I can.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It is dishonest for Priceline to assert that a *** *** and Suites is comparable to the 3-star hotels listed on the websiteThey argue that *** *** and Suites receives stars from both Priceline and Orbitz, their competitorThis is trueThey fail to mention that the hotel that they list as a comparable, *** Hotel, receives stars from Priceline and stars from Orbitz *** *** *** also list *** as being higher than stars)The same situation is true of ***, another hotel that Priceline lists as stars but every other website I examined listed as higher in rating. So while Priceline asserts that *** and *** are comparable to CI&S, Orbitz and other travel websites DO NOT AGREE with this, supporting my complaint
It is advertising to claim that a much nicer set of hotels is comparable to a much lesser innI believe that Priceline should acknowledge their mistake and re-book my reservation at a hotel that is truly comparable to those listed on their website, as advertised
Sincerely,
*** ***

We have received the consumer’s
additional comments regarding reservation number ***. As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion The
reservation indicates that the consumer did not select a prepaid reservation In this
case, the consumer selected a reservation with *** Car rental whereby Payment
for this reservation is due when the car is returned and will be charged by
*** Car RentalIn the event that the consumer
also purchased a prepaid reservation with Priceline, we ask that the consumer
provide the digit Priceline reservation numberWe are sorry that we are unable
to assist the consumer any further in this situation
Sincerely,
ND’***
Executive Offices

Complaint:
I am rejecting this response because:
No one has truly addressed that this is a mistake by the app that this company released and that's why I lost my moneyPriceline doesn't care about the consumer or realize that we are people only to make there moneyUpon contacting the hotel, my reservation was never checked in and the room was not held for me, it deposit forfeitured on the first night and the room was sold to someone else
Sincerely,
Michael English