Priceline.com

HiPlease see our follresponse below to our customer. Thanks*** *** ***
Thank you for taking the time to contact us regarding the refund your hotel reservations at the *** *** for Trip Number* *** and ***
We have reviewed your record with our Accounting Department and found that only check was sent to youWe truly apologize for thatOur Accounting has already processed your 2nd checkNormally, it takes a week or two for the check to be delivered
Once again, our apologies for any inconvenience
Sincerely,
*** ***
Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to change your return flight due to check in and luggage issues
If a connecting flight in another country outside of the
United States, you will be required to reclaim your baggage, and proceed
through CustomsOnce cleared, you may check your baggage back in to your final
destination and proceed through security to your next departure gate
When you re-check your baggage, we recommend you check
that your final destination is listed on your baggage tags
We apologize; however, baggage fees are controlled by the
airline
Airlines typically charge a fee for each direction of a
trip (departure/return), with layovers up to hoursIf the airline is
charging a fee for each segment, they are likely implying you will have to
claim your baggage at your connection
We checked your reservation and verified that the tickets
can still be exchangedHowever, there will be an airline penalty of $
per ticket, $service fee per ticket plus the fare differenceIf you
would like to exchange your tickets for a fee, please call our *** *** *** ** ** *** *** *** as soon as possible since the airline would
only allow to exchange your reservation up until hours prior to your
scheduled departure which is Monday, August 1, 2016; 7:55AM
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

HiPlease see the email below that we have sent to our customer. Thank youDear Ms***
face="Calibri">Thank you for taking the time to contact us regarding your reservation at the *** *** *** Inn Bronx for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of your reservationWe verified that you have disputed your transaction with your bankOur system would automatically cancel the reservation once the dispute was initiatedWe verified with your bank that your case will close on February 22, At this time, we are unable to process a refundWe suggest that you contact your bank to be advised of the outcomeAfter the dispute process, we will continue to review your concern and will provide you a resolution
We apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
1) I received an email from Priceline asking me to rate my stay at *** *** (it said "Welcome Back"). The email said only “verified” responses would be posted online. I completed the survey and received another email that it had been verified and my review had been posted online. I clicked the button to see my review and it was posted, even though I never stayed there. Also, it said I didn’t leave any comments. That was incorrect. I made comments which Priceline elected not to post (they were not unprofessional and I did not use any questionable language, I questioned the location and lack of parking). Priceline posted inaccurate information, this calls into question everything on their website
2) I do not care what other travel sites say about this hotel, I only care and am complaining about things posted on Priceline’s website
3) They compared this hotel to a *** ***, ***, etc. These were examples of star hotels. These hotels have parking, pools, food onsite. *** *** has none of these. Priceline set the expectation and didn’t deliver. Travelocity or Expedia had nothing to do with that
4) No where did I complain about not having “self-parking.” Priceline told me they guarantee their hotels have parking. This hotel does not have parking. I emailed *** *** and asked where they park cars. They said they park them in several locations. What does that mean? My car would be parked on the street? Some random parking garage? They said it takes minutes to get your car from the valet. One guest posted online it took more than an hour to get their car. Do the valets have to take MUNI to get your car? Where are they being parked? An hour to get a car from a valet is ridiculous. This hotel does not have parking. Priceline guaranteed parking, another incorrect and misleading statement.
5) I’m still entitled to a refund; Priceline did not give me what they said a star hotel would be. I still maintain it’s not in Union Square. Another example of advertizing. If we can resolve this now I will agree not to disclose I received a refund and not to post anything about this on social media. Oh, Priceline may want to take down my review since I never actually stayed at this hotel and their website says I did
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYes, it took five weeks in order for the company to do the right thing but Tuesday it was finally resolved now
Sincerely,
*** ***

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding the
refund of your airline reservation for Trip Number ***
We are writing to let you know that we have received your *** ** *** (***) concern in our Executive Offices
A refund for $1,was processed on December 12,
Please note that the refund will be coming directly from the airline, ***If you don’t see the credit/refund post within a few days, please
contact your bank with questions about their posting time for refunds
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this airline
reservation
We apologize for the inconveniencePlease note that the
24-hour cancellation window only applies to new reservationsOur records show
that you've booked the reservation on May 5, On June 7, 2016, the
exchange was made upon your requestThe next day, June 8, 2016, you requested
to cancel the exchange that was made on the previous dayWe have checked your
options based on the fare rules and verified that the ticket is non-refundable,
if canceledTherefore, we are unable to process a refund for this reservation
However, you can still make another ticket change on this
reservation and the applicable fee would applyAs a courtesy, the $per
ticket service fee will be waived
Should you wish to make a change on this reservation,
please contact our Customer Service department at *** so that a
Travel Service Specialist can assist you in changing the ticket for a fee
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Dear MrObrien,
"">
Thank you for contacting us regarding your reservation
for a rental car reservation booked under Trip Number 1***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy that your
rental car reservation was not accepted
When submitting your request we advised on the contract
page in bold letters that "Rental Car availability is not confirmed until
full payment is receivedIf your selections are unavailable, we'll still
purchase your airline ticket"We are sorry if your reservation was not
accepted; however, we are unable to guarantee a rental car reservation for you
at the same rate originally offeredAll offers are subject to availability and
cannot be guaranteed until accepted
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that the consumer’s request for the purchase of airline tickets from
*** to *** ***, at the offer price of $per ticket,
was not accepted by a partner airline for purchasePriceline does not
guarantee or imply that all Name Your Own Price offers will be accepted for
ticket purchase
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** *** ***l under Trip Number ***
I am writing you today regarding your RevDex.com complaint that we received in our Executive OfficesPlease accept our
apology for the frustrations that you have encountered with this rental
During the booking process, we did not state that the
rental location is at the airportRather, we indicated that a shuttle is to be
taken to get to the rental counterIn addition, we provided the below
information regarding shuttle and after hours return policy under the *** *** Policies and Rules" that was displayed prior to
booking your reservation:
***SHUTTLE***
UPON ARRIVAL PLEAE BOARD THE LINK TRAIN TO VISCOUNT
STATION THEN PROCEED DOWN THE STAIRS WHERE YOU WILL FIND A COURTESY PHONE TO
CALL FOR PICK UPLOCATION IS WITHIN KM RADIUS OF THE AIRPORTOR CALL
*** *** FOR FURTHER INFORMATION
TERMINAL TRAIN PLATFORM IS LOCATED ON LEVEL OF THE
TERMINAL PARKING GARAGETO GET TO THE TRAIN PLATFORM FROM THE TERMINAL TAKE
THE WEST PEDESTRIAN BRIDGE TO THE PARKING GARAGE
TERMINAL TRAIN PLATFORM IS LOCATED IN THE TERMINAL
3.*** *** *** ***TO ACCESS THE TRAIN PLATFORM FROM THE
TERMINAL GO TO LEVEL OF TERMINAL AND FOLLOW THE SIGNS UP THE ESCALATOR/
ELEVATOR TO THE *** ***
***AFTER HOURS RETURN***
VEHICLES MAY BE RETURNED AFTER HOURS TO THE SHERATON
HOTEL - *** *** *** ***TAKE KEYS TO FRONT RECEPTION DESK AND THE *** SHUTTLE WILL PROVIDE SERVICE BACK TO THE AIRPORTTHERE IS A ONE-TIME
FEE OF $FOR AFTER HOURS DROP OFFFINAL RECEIPTS WILL BE FORWARDED VIA
EMAILPLEASE CONSULT WITH THE *** SERVICE REPRESENTATIVE AT THE TIME OF
RENTAL FOR COMPLETE DETAILS
We have also contacted *** Car Rental to research your
issuesThey advised that there was less than a minute wait for the vehicle
They added that all fees applied to your rental are valid and were available
for review prior to rentalWe apologize; however, we are unable to offer any
compensations or reimbursements
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Nico ***
Executive Offices

Complaint: ***
I am rejecting this response because:
If I DO NOT use the product then they can not take the money from my accountIt is a bunch of crooked people drafting money to "lock in the secure price"The fact that I as a CUSTOMER called NOT EVEN FIVE minutes after the issue was discovered and they (PRICELINE) kept me on the phone OVER AN HOUR to "FIND A SUPERVISOR" is UNACCEPTABLEI then asked could I have a refund a RE-BOOK the flight to correct the issue and priceline stated they would still take the $cancellation fee PER TICKETWhy would I pay OVER $in cancellation fees when the trip it self was $that would be a GRAND TOTAL OF $357.10+$CANCELLATION FEES= 757.10.....IF ITS UNCHANGEABLE, UNREFUNDABLE WHY DID THE MERCHANT OFFER TO CANCEL IT FOR $PER TICKET....FRAUD!
Sincerely,
*** ***

Dear MrSukosd,
Thank you for contacting us regarding your reservation
with Avis Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused rental car reservation
Our records indicate that you disputed your purchase with
your credit card companyIf your bank is advising you to contact us, it might
be they have closed your caseWe are sorry if your reservation went unused;
however, your request is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Complaint: ***
I am rejecting this response because:That page was NEVER presented to me at any time during my check out, that is the problem! Your company is avoiding fault in your website!
Sincerely,
*** ***

PURCHASE RETURN *** RENT-A-CAR PHOENIX AZ *** *** Oct @ 4:51am
Since I have funds restored to my account--after have the AG, Congressional Case Work, and Revdex.com--I am satisfied with the situation, and thank you for your time
*** ***

*** *** *** Thank you for taking the time to read this email I apologize for the delay in providing you an updateWe have reviewed your case further and as a compensation for the inconvenience, we would like to offer you an additional 20% refund on
top of the full refund that was already issuedThis additional refund would be in the amount of $ A refund request for the said amount has already been submitted to our management team for review and approvalOnce completed, you will be notified of the status of the request via email Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** ***
*** ***

Dea* *** ***
Thank you for taking the time to contact us regarding the
charges on your hotel reservation at The *** *** *** *** *** ***
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We apologize for the confusionOur records show that the
rate you purchase are in *** This
information was presented to you prior to purchase when you were asked to
review your reservation, including the currency that you will be charged
(please see attached) and the terms associated with cancellations or changes
When you purchased your reservation, you agreed to those terms
However, as a one-time exception, we have canceled this
reservation and your refund has been processedA refund of USD was
issued today, August 24, We will issue a refund to your bank within one
business dayYour bank will then post it to your accountThe bank processing
time varies so please check with them if you do not see it in your account
within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion
The consumer
chose to select a Published Price reservation with the following cancel policy indicating
that Priceline doesn’t charge you for a change or cancel fee; however, the
hotel charges a one night cancel fee for reservations canceled within day of
check-inThe consumer requested to cancel the reservation within days of
check-in, therefore the hotel charges a one night cancel fee
Cancel Policy: We understand that
your travel plans may changeThat's why Priceline doesn't
charge you a change or cancel fee. Any cancellation received
within days prior to arrival
date will
incur the first night chargeFailure to arrive at your hotel will be treated
as a No-
Show and
will incur the first night charge (Hotel policy)
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

Dear Ms***,
Roman">
We are contacting you today regarding your reservation at
the *** *** for your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
your entire hotel reservation was cancelledWe apologize for any
inconvenienceA refund for $was processed today, March 10, We
will issue a refund to your bank within one business dayYour bank will then
post it to your account and their processing time varies, so please check with
them if you do not see the refund in your account within a few days
In addition, a refund request for $was submitted on
March 6,
This compensation is not intended to place a value on
your experience
It is meant to emphasize our commitment to you as our
customerThe request needs to go through a review process which does take time
to completeYou should be receiving an update within the next two weeks
regarding this request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: the response from the buisness misses the issue and yes I did get this particular arrangement, once I realized it w/n seconds I was unable to go back and have an oppurtunity to change the flight timesWhat they don't mention was/is I have requested and provided documentation regarding a medical issueAnd due to a medical condition and an appointment I need to be seen for dialisses treatment earlier in that day and asked to come back on an earlier flight, I do not want to cancel my trip, and I do not want a refund, just a simple change an earlier return flight to meet my appointmentThis is a serious medical issue and not getting to it could cause under harm to me and my kidneys, and vitla fuctions
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** *** *** *** *** ***r
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive OfficesI understand your
request to cancel and be refunded in full for your hotel reservation
I reviewed your reservation and determined that even
though you selected a "Flexible Cancellation" rate, our records
indicate that you booked the rate after the full refund option had expired
Therefore, a one night penalty already applied if cancelledIn addition, we
also displayed the charge for the taxes and fees prior to booking on the
Summary of Charges section of your contract page
However, we were able to get approval from our hotel
partner to make a one-time exception to refund your reservationA refund for
USD was issued today, August 16, Your refund will be processed
through our system within one business dayIf you need to check the status of
your refund after a few business days, please contact your bank directly to
inquire about their processing time
I hope you have a wonderful day
Sincerely,
*** ***
*** ***