Priceline.com

Revdex.com, Inc
We are in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond
The customer is requesting a refund for the exchange fee
she incurred when she requested and authorized a ticket exchangeThe consumer
claims that during the exchange, she requested both tickets to be exchanged and
not only her ticketThe recorded call was reviewed, and we verified that no
error occurred as claimed by the consumerPer the call recording, the customer
stated, "I'm just trying if I can
get one of my tickets changedJust my ticketI'm trying to find a flight From *** to ***, *** on the 23rd of December." In addition,
prior to completing the ticket exchange, the agent again reviewed the details
of the exchange to the customer, and we have verified that the customer gave
consent to proceed with the exchange for one ticket
We appreciate the
opportunity to clarify
Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because:
As far as I am concerned, the price quoted by priceline and the final contract from rental car company have different amount.
Sincerely,
*** ***

Dear *** ***
Roman">
We are contacting you today regarding your reservation at
the *** *** * *** By *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
wanted a hotel that offers shuttle serviceWe reviewed your reservation and
verified that you are guaranteed this amenityHowever, the hotel does not
offer this on weekends
We contacted the hotel and verified that you were able to
cheand use the reservationFor this reason, we are unable to process a
full refundAs compensation for the inconvenience, a refund request for
$was submitted for approvalThe refund amount is
equivalent to 20% of the cost of your reservationThe request needs to go
through a review process which does take time to completeYou should be
receiving an update within the next two weeks regarding this request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The consumer selected Priceline’s
Name Your Own Price service and selected the following city area:
City Areas: Downtown, ***
As requested and authorized, the
consumer received confirmation for a property located in the area labeled Downtown,
***
Booking Type:
Name Your Own Price
Hotel:
*** *** ***
*** *** *** ***
*** ** ***
Zone/Hotel Location:
Downtown ***
Country:
United States
Consumers who prefer to stay in a
particular location or particular property have the option to visit our Retail
service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels
We hope you find this information helpful and appreciate the opportunity to
clarify the matter
Sincerely,
** ***
priceline.com

Revdex.com,
Inc
We are sorry that the consumer was unaware of the accepted status of the request
The consumer states:
“No conformation email was sent like there website said I should have received so I had know idea where I was going”
With Priceline, consumers are clearly instructed to check the status of each request by visiting the Check Your Request section of the priceline websiteDue to possible errors in email address' or technical problems beyond our control that could delay email, at no time during the request process do we commit to providing e-mail confirmation notice to consumersIt is the consumer’s responsibility to check the status of each request submitted
Thank you for the opportunity to clarify
Sincerely,
** ***
priceline.com
Priceline Trip Number: 129-140-133-Here are the details on where I'll be staying
Hotel Details
*** *** *** *** *** *** *** *** *** ** *** ***
Check-In:
Sun, January 25, 2015-02:PM
Check-Out:
Mon, January 26, 2015-11:AM
Room 1:
*** ***
Days Inn Glen Allen out of star Hotel Days Inn Glen Allen out of star Hotel
See hotel details See hotel details
See map
Check-in:
Sun, Jan 25, - After 02:PM
Check-out:
Mon, Jan 26, - 11:AM Add a night to your reservation
Address:
*** *** *** *** *** ** *** ***Brook Road, Glen Allen, VA
Phone number:
***
804-261-
Number of rooms:
roomNeed to add a room?
Reservation name:
*** ***
Room 1: corey lawrence
Rate provided by:
Hotel confirmation number:
*** booking ID:
Booking.com confirmation number:
*** *** *
Room 1: *** *Pincode: )
Room type:
Accessible King Bed Smoking Room With Safety Bars, Bathroom Rails --Spk1--And Continental Breakfast
All rooms are booked for double occupancy
Important Information
Additional information
Additional policy
Agoda booking
Cancellation policy
For the room type you've selected, you can cancel your reservation for a full refund up until noon on Saturday, January 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Saturday, January 24th and noon on Sunday, January 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Sunday, January 25th)Checki
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rateChild policy
Guarantee policy
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundPet policy
Pre-pay policy
Rate description
Websaver - Full pre-payment required upon booking
Resort fee
This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subje
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Complaint:***
I am rejecting this response because:Priceline alleges that language is made available to indicate that availability is not guaranteed The separate e-mail I received, a PDF of which is attached, does not indicate that the option to add a room is subject to availability This should be expressly stated in the e-mail offering the pricing optionality, so that consumers are not mislead Otherwise, indicating that a consumer can add a room at the same rate is a misleading business practice: the consumer is baited into choosing the option, but when one clicks on the link, the pricing is switched
As an alternative to adding disclaimer language, Priceline could elect to (a) not offer this option at all, as the option is not really available to the consumer - one is simply attempting to book the same reservation again or (b) make the exercise of the option subject to a timeframe (e.g., add a room at the same rate if booked within hours), during which time Priceline, and not the consumer, bears the risk that pricing could changePriceline's response necessitates that the concept of "availability" be examined further It was clear, from visiting Priceline's webpage on the day that I attempted to exercise the option to add a room (which was hours after the initial booking), that there were rooms available, of a similar type and kind, at the same hotel, just at a higher rate Thus, this was not a question of whether Priceline would be able to windsor, ct secure a room at the hotel - they were: the exact type of room I booked was available, through Priceline's website Rather, this was a question of whether Priceline was willing to honor its pricing option From the consumer's perspective, the primary reason one would exercise the option offered by Priceline is to obtain the same pricing If Priceline is unwilling to offer the same pricing, even if the same types of rilable, then Priceline's e-mail option, and response to this complaint itself, are misleading Priceline's option is merely meant as a means of attracting customers to its website to make additional reservations, but there is no intention of ever offering the same pricing Thus, the provision of this e-mail constitutes a misleading business practice and, to protect customers, should not be allowedI am certainly sympathetic to Priceline's assertion that travel costs are dynamic However, Priceline is in the business of speculating on the costs of travel for its own profit Thus, it should bear the risk of price increases where it offers its customers certain pricing optionality Failure to do so misleads customers and constitutes bait and switch advertisingI initiated this complaint because I wish to travel with a few friends, and hoped that Priceline would honor its pricing option When Priceline was unwilling to do so, I asked that my reservation be canceled, so that I may make alternative travel arrangements Priceline was unwilling to do so, citing its terms and conditions, which I reviewed and acknowledged It is ironic that Priceline is unwilling to stand behind its pricing optionality, which it put in writing, but at the same time is unwilling to cancel my reservation and refund my payment, because of its terms and conditions
Sincerely,*** ***

Dear Mr***
Thank you for taking the time to contact us.We are writing to let you know that we received
your Revdex.com concern in our Executive Office.We apologize for the difficulty you encountered
We understand your attempt to book a hotel reservation on August 15, was
rejected; however, an authorization was placed and was not released back to
your accountIn order to process your request, we authorize your card to
determine if your bank will accept the charge; however, because your request
was not accepted, you were not chargedDepending on your bank, and in most
cases, authorizations are removed within three to at most seven daysTo review
your issue further, kindly send us a copy of your credit card statement showing
the authorizationYou may send it as an attachment in reply to this emailThe
attachment needs to be a PDF or JPG file no larger than megabytesAlso, you
may send it to fax number ***We hope to hear from you soon.Sincerely,
*** ***Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the ** *** *** * *** *** *** ***
for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about being relocated to a
different hotel with a lower star levelWe reviewed your issue and verified
that when you contacted us on June 11, 2015, concerning this matter, you were offered
the option to use the new reservation and receive a one night refund or, cancel
the reservation for a full refund
Our record confirms that you chose to accept the reservation
for the new property at the lower star rating and receive the one night refund
We apologize for any inconvenience; however, since you decided to use the
reservation and receive a refund for one
night, we are unable to process a full refund for your hotel stay
I thank you for your patience while this matter was under
review
Sincerely,
*** ***
Executive Offices

We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceWhen
selecting a reservation, and prior to purchase, the consumer is provided with
the terms and conditions associated with each reservationIn this case the
consumer selected a reservation that provided greater savings and less
flexibility and agreed to the non-refundable, non-changeable terms and conditions of his/her
selected purchaseWe are sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Six weeks before traveling to Madison, Wisconsin, I booked a room at the *** *** in the nearby town of Fitchburg I clicked on a link which took me to *** which I assumed was the hotel's booking website I made the reservation and all seemed to be OK, until I got my *** *** bill ten days later and discovered that the $cost of the room had already been charged to my *** account Thinking there was some mistake, I contacted *** and was advised that the charge was from Priceline for the hotel reservation that was still a month away I called Priceline and told them I would not be traveling to Madison, and asked to cancel the reservation and credit my *** They told me I could cancel the reservation, but there would be no refundI have never before made a hotel reservation through a 3rd party booking agency, and will be careful in the future to never do so again I have always booked directly through the hotel, and my credit card is never charged until checkoutAs a side note, the *** *** also charged my *** when we checked out They have since credited my card, but interestingly enough, their charge was only $335, whereas Priceline charged me $466!

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Subject Line: Revdex.com Issue / *** *** Trip Number(s): ***
Dear *** ***,
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** * *** *** booked under
Trip Number ***We are writing to let you know that we have received
your Revdex.com concern in our Executive Offices
As we understand, you prepaid your hotel reservation with
Priceline, however, you were charged by the hotel for the room and tax for
$You state that you only received a partial refund of approximately
$to your credit card
We contacted the hotel on June 30, and confirmed
that they charged your credit card in errorOn July 7, 2014, we again contacted
the hotel and the hotel manager confirmed that an additional refund was issued to your card in the amount of
$
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** **
Executive Offices

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionUnfortunately, there
is nothing we can add to what has already been stated in our previous
correspondenceThe 24-hour cancel period DOT ruling for non-refundable tickets
referenced by the consumer does not apply to Name Your Own Price
reservations This ruling specifically
applies to RETAIL airline tickets purchased with the CARRIER/AIRLINE, and does
not apply to tickets booked using Name Your Own Price, undisclosed itinerary
or vacation package servicesWe are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Thu
Jul 23:43:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
and much more for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation
$1,Medical
Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great
Deal for You
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Friday, August 1,
From:*** *** *** ***
*** **
To:*** * *** *** *** ***
*** *** *** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Tuesday, August 5,
From:*** * *** *** *** ***
*** *** *** **
To:*** *** *** ***
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** ***
*** ***
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Trip Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets
will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly
on the flights assigned to youUpgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-inPhoto ID must match the passenger
name provided
Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets
using the payment information you provided to usIn most cases, your
complete flight itinerary will be ready for you in secondsRemember, these
tickets cannot be cancelled, transferred or changed
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful booking

Please see the response we sent to the customer today*** *** ***
Thank
you for taking the time to contact us regarding *** *** *** rental car reservation for Trip Number ***
I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation
Thank you for your patience while we research this booking for youI checked our records and verified that the email with the lower prices was sent after your previous request got rejectedWe stated that we couldn't find a travel partner willing to accept your bid of $per dayWe then provided an alternative option that stated we could get you a rental car reservation for $per dayWe listed the new price on your contract page that you reviewed prior to accepting the new offer
The prices provided on the email are just the average rate per day and it's not guaranteed for *** Rent a CarIn order to be eligible for our Best Price Guarantee, the lower price, including taxes and fees, must be for the same exact reservation that you booked
As a gesture of goodwill, I will submit a refund request in the amount of USD for your reservationThis is the difference between your offer price per day of USD and the USD per day rate provided on the emailThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear
Revdex.com,
We
appreciate your feedback in regards to the cruise cancellation
I
have taken the time to review the your cruise reservation here with Priceline ***Upon review, the reservation *** was made through our online
reservation system on February 08,for a departure date of February 14,
on the *** ***Total cost for the cruise $totalOn February
13, *** *** called into Priceline customer care deptand advised the
flights from *** *** to *** were cancelled and he would like to cancel the
cruise as a result of thisOur customer care agent called *** *** on *** *** behalf and requested a refund for the cruise Unfortunately, *** *** policies on cancellations are 100% non-refundable so close
to travel and this point it was 24hrs priorThe cancellation policy is listed
on the invoice that was emailed to *** *** when the reservation was made
The invoice and confirmation was acknowledged, accepted and time stamped in our
reservation system*** *** advised they will provide a partial refund
of $for the government taxes, the total penalty for the *** *** was $total*** advised *** is welcomed to write an email to *** and explain the
reason for cancellation and they will review and replyNo guarantees they will
provide a refund or a future cruise credit but it’s worth the try
Priceline *** does a processing fee of $that was applied to the reservation at
the time of bookingWe have refunded the $and *** *** should see
that refund in 1-billing cycles
Thank
you
*** ***
Customer
Care Admin Dept

Revdex.com, Inc
This matter has been resolved to the
satisfaction of the consumer
Sincerely,
** ***
priceline.com

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr.***,
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
were unable to use the coupon code (***) due to a system error that
occurred when you attempted to redeem the couponAs a gesture of goodwill, you
may apply the coupon code discount towards your future bookingFor your
reservation to qualify for a refund, the following terms and conditions of the
promo must be met:
- Valid only on Express Deals? hotel stays
- Only available when booked via***,***, *** or*** Phone App
- Must transact in USD for discount to apply
- Total must be at least $before taxes and fees for
coupon to apply
Once your new reservation is accepted, please send us an
email at:
***priceline.com
This issue was documented
in the last reservation you booked at the *** *** ** ***
*** for Trip Number***When you send us an
email please
include the following information:
- The Priceline Trip Number that is associated with your
issue (Trip
Number***)
- Your new Priceline Trip Number
- The amount from the coupon code discount that you are
to receive
($50)
We apologize for any inconvenienceWe look forward to
serving your
future travel needs
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceConsumers who wish to purchase hotel accommodations that include
free shuttle transportation or prefer to stay in a specific location/property,
have the option to select Priceline’s Published Price service, where the
consumer can select his/her specific property and amenities, amongst other
selections, from a list of participating propertiesWe are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Revdex.com, Inc
We have received the consumer’s additional commentsAs you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceName Your Own Price reservations do not offer or guarantee
shuttle serviceThis matter clearly concerns claims that can only be validated
and addressed by the propertyWe are sorry that we are unable to assist the
consumer any further in this situation and suggest that the consumer contact
the Hotel Sincerely,
** ***
Priceine.com

Dear *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the *** *** ***
Philadelphia-bucks County booked under
Trip Number ***As we understand, you would like to receive a refund
for your reservation due to the issues you had at the hotel during your stayI
apologize for any inconvenience this may have caused
I contacted the *** *** Hotel Philadelphia-bucks
County and they agreed to refund your reservationI processed a full refund in
the amount of USD back to the same card that was used to place the
requestYour refund will be processed by our system within one business day
and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We forwarded your concern to the appropriate people at
the hotel to take note of your issue Rest assured that everything will be
noted and your feedback will be passed on for documentation and reference
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Mr***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your concern about the area where your
hotel is located
We have reviewed the location of your hotel and found
that it is located within the designated area you viewed prior to purchaseWe
reviewed your booking and verified that you selected a restricted rateWhen
you submitted your request, we immediately locked in our rate to secure your
reservationWe apologize; however, your reservation is restrictedIt cannot
be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices