Priceline.com

Dear Ms***,
Roman">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns about our Best Price GuaranteeOur Best Price Guarantee
applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on
priceline.comIf you find a lower price for the same itinerary, we'll refund
100% of the differenceThe lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us
The lower price must be an exact match to the itinerary
booked on priceline.com, including offering of a comparable cancellation
policy
For airline reservations, the lower rate must be on the
same airline, flight numbers, travel dates, airports, number of ticketed
passengers, cabin and class of service
We understand that you found a lower rate for your
reservationFor us to further research the issue, please send us a copy or a
screenshot of the same exact itinerary with the lower rateYou may send it as
an attachment in reply to this emailThe attachment needs to be a PDF or JPG
file no larger than 2MBAlso, you may send it to fax number ***
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
face=Calibri size=2>
Thank you for your email, which we have received in our Executive Offices from the Revdex.com for your hotel reservation at the *** *** *** *** booked under Trip Number ***
A refund request in the amount of $was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to days and you will receive an email with a resolution
We apologize for any inconvenience and thank you for your patience while resolving this issue
Sincerely,
*** **
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the
opportunity to respond
The consumer requests a full refund for his/her Name Your
Own Price airline ticket purchase due to the inconvenient flight times
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the selected purchase
We appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was
originally initialled on Thu Aug 16:32:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Fri, August 29,
Return:
Mon, September 1,
Departing Airport:
*** ** *** *** *** *** *** ***
*** *** **
**
*** *** *** *** ***
*** *** **
*** ***
*** * *** *** *** ***
*** *** *** **
**
*** *** ***
*** *** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** ***
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will
be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

I was looking on priceline.com and many other
websites to find a hotel dealWhile looking, I received an email telling me
that I had made a reservationSo, I called priceline.com customer service
and they told me that it didn't matter that I didn't make the reservation and
that I could not get my money backI was charged $on my bank cardI
would like that money back
I was charged $on my bank cardI would like
that money back
I am rejecting this response because:
This does not address the issueI would
like to conference with Revdex.com and priceline.com to fully explain the situation
I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceI am sorry that we are unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I did receive the same response directly from Priceline and forwarded that to the Revdex.com. As you can see by the response from them, they continue to say that the hotel refused to allow a refund. That is a flat out lie. I went to the hotel and used the second room on our reservation. I gave them copies of the response from Priceline and contacted their corporate offices also. The owner, *** nor anyone at that hotel, never received a call from Priceline. They continue to say they have a recording of the call but will not allow me to hear it. I have asked that they three way call the hotel and they refuse. I again, spoke with the hotel owner today and she is very upset about the way Priceline is dealing with this and is going to contact her corporate offices tooCan a business just flat out lie like this?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: From the beginning of this ordeal, Priceline has made it clear they choose to stand behind their strict policies rather than even entertain the possibility that their ratings could be flawed Using competing service star ratings as support is meaningless to meI have no idea how those are derived, and for all I know they all come from the same source The customer is forced to trust their rating and accept their reservation choice no questions asked, PERIOD If you don't like it, according to their policies, you've just thrown your money away It's an arrangement constructed only to benefit Priceline, not the customer While I'm sure many have had satisfactory results using Priceline, this seems almost akin to gambling as much as it does a service for booking travel reservations
As a first time customer, this was not what I was expecting and I don't believe Priceline portrays the service accurately A more accurate advertisement of the service might describe the customer as possibly getting a reservation at a known chain hotel, but in most likelihood, getting a room at a bargain priced independent hotel you've never heard ofbut trust them, their star rating is rigorously determined, so please just ignore all those scathing online reviews from dis-satisfied hotel guests as recently as a few days ago Priceline's response says it's very likely the hotel has addressed the negative feedback I saw onlineI have a hard time believing this hotel could address the MANY reviews describing it as filthy posted in the last week I also take issue with them ASSUMING these issues have been addressed It's not ok for me to assume there is validity to these claims, but it is ok for Priceline to assume that these issues have been taken care of They are comfortable assuming, because it's me and my wife and children who will be staying in the possibly filthy hotel if they are wrong, not them
Priceline has made no sincere effort to work with me They make it seem like they REALLY want to help me, but just can't because of their policies I've worked in companies far larger and I'm sure more bureaucratic than Priceline, so I find this inability to help a customer laughable It's a conscious decision to not help me if they would just be up front and truthful about it I understand they cannot simply open the flood gates to every customer who doesn't like the hotel choice they've been given using their service, but any objective person who looks at the hotel I was booked, would feel at least somewhat disappointed in the product choice and possibly ripped off The choice does not instill a good feeling that you got a bargain at a nice hotel Even if the rate is good, it doesn't mean the hotel meets my expectations of a hotel I'd like to stay at and the expectations of the kind of hotel I thought I'd be booked at
I understand that Priceline is simply going off their procedures, but I don't feel the service was as advertised for me or that Priceline made a sincere effort to try and help me and recognize my argument Unfortunately in my case, just means I'm out of luck I find it hard to believe that Priceline, having booked the room with the participating hotel, could not somehow transfer my reservation to the next person who decides to try booking at that same hotel using their service and offer me a credit (not even give me my money back in full) that I can apply towards a hotel of my choiceI'm over months out from my reservationseems to me there's time to figure out another option It's virtually impossible to believe they do not have the capability of processing such a transaction Again, talk of caring about customer service is just that, talktheir actions or lack thereof speak louder than anything
Sincerely,
*** ***

Dear MsSammy,
"">
Thank you for taking the time to contact us regarding
your Vacation Package Request Number 17***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
want us to again apply our Best Price Guarantee to your vacation packageThe
Terms and Conditions of our Best Price Guarantee only allow one refund per
qualifying purchaseHowever, we have reviewed your issue and came to a
decision to make a one time exceptionWe will submit a refund request for the
difference of your current reservation cost and another low rate you found on
our website
A refund request for $has been submittedThe
amount is based on the following computation:
Original reservation cost: $2,005.78
ADD Amount refunded on April 15, 2014: $
_______________________________________
Current reservation cost:
$1,
LESS Package cost you found: $1,($605/ticket x tickets)
_______________________________________
Difference: $
Additional refund:
$
_______________________________________
Amount for refund request: $
=============================
The refund request is subject to approvalThis will go
through a review processYou will be advised of the outcome of the review
within daysIf approved, the refund will be processed through our system
within one business dayThe refund will be processed back to the card used in
booking the reservationYou will be receiving email messages from us with
updates of the refund request
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
Berna Abelida
Executive Offices

RevDex.com, Inc
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, he is not satisfied with the
flight times/itinerary he received, and requests a refundThe consumer states:
“Huge
inconvenience due to the fact that priceline.com choose my flight times instead
of me choosing the flight time.”
At priceline.com
you have options!
You can select a
specific itinerary and flight timeJust select the flights that meet your
needs after entering your desired airports and travel dates
Or, you can allow us to assign an itinerary for
youEnter your desired airports and travel dates, agree on a few parameters
including a departure time window, your trip will start between 6am and 10pm on your travel
dates, and your exact flights and times will be shown to you once your purchase
is complete
In this case, the consumer selected Priceline’s *** *** *** *** service for greater savings, and agreed to travel anytime
between a.mand p.m
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the consumer’s selected purchase
We appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Sat Nov
20:03:EST
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price
This flight option is $cheaper than the lowest published priced flight for
a 29% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Tuesday, November 18,
From:*** *** *** *** **
To:*** *** *** *** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Wednesday, November 19,
From:*** *** *** *** **
To:*** *** *** *** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** *** *** ***
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy
My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to usIn most cases, your complete flight
itinerary will be ready for you in secondsRemember, these tickets cannot be
cancelled, transferred or changed
Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful bookingClick
here to try your Priceline request again

Dear MrBrown,
Thank you for taking the time to contact us regarding
your vacation package reservation for Request Number ***
We are
writing to let you know that we have received your email in our Executive
OfficesWe understand that you previously found a
cheaper price on orbitz.com
using a coupon codeWe apologize; however, in order to be eligible for best
price guarantee, the lower rate online should be the published rate and any
lower rate by an applied coupon code will not be eligible
Please
contact me at ###-###-#### at your convenience and before your scheduled
travel date which is March 5, I am available from a.mto 6:p.m
Eastern Time , Monday to Saturday and I look forward to speaking with
you
We apologize for the inconvenience and hope to hear from you
soon
Sincerely,
Joe Aguillon
Executive Offices

Complaint: ***
REJECTION
I am rejecting this response because: no corporate giant should be allowed to hide behind legal language that covers the letter of the law (their own policy) but surely not the spirit of the law (fair consumer treatment). I doubt that Revdex.com.org would allow membership to anyone who operates in a manner that jeopardizes the public who goes to a company to SAVE money (as advertised), but winds up LOSING it instead. As clearly stated in my original complaint, PRICELINE.com was easy to use and quick to take our money...and there was no clear statement that terms were irrevocable should the (unsuspecting) party clicked the acceptance of their one-sided boilerplate language. Respectfully, would any consumer spend time reading Terms & Conditions boilerplate that is pages of single-space verbiage? I think not; cfhttp://www.priceline.com/privacypolicy/terms_en.html
STATEMENT
If I must lose my money to a multi-million company that would knowingly take money from a consumer who then never gets the opportunity to get "the benefit of their paid-for bargain," so be it. Suffice it to say, that I will never use their services again and will be certain to promulgate just how unfair this "service" really is to as many people as possible. For the record once again, I never received an email confirmation nor any other communication from Priceline or *** ***...once the fateful click was made
CLOSING
As a final point, let me simply say that I'm a retired executive who strongly believes that it is unconscionable for any company to stand on policy at the expense of trusting people who were only trying to do business with them in good faith
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel request for Trip Number ***
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you would like to remove the
authorization or pending transactions on your account
Our records show that you placed multiple requests on our
websiteIn order to process your request, when you place each request, we will
authorize your card to determine if you have enough funds available to cover
the cost of your reservationsIf your requests were not accepted, your bank
should release the authorizations within three to at the most seven daysIf
your requests were accepted, the authorizations will drop off, once the charge
is processed for each request
If you still see these pending charges on your account,
we can assist you in contacting your bank to request the reversal of these
transactionsIn order for us to contact your bank, please provide the
following information by responding to this email
- Form of Payment (i.eCredit Card or Debit Card)
- Name of bank
- Bank?s phone number
- Last digits of Social Security Number
We look forward to assisting you and resolving your issue
Sincerely,
Jenn H***
Executive Offices

HiPlease see the response we sent to the customer
*** *** ***,
Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We apologize for the difficulty you encounteredWe understand you are requesting for a refund of the difference because you advised you found a lower rate for the same exact ItineraryPlease note that some airlines and some travel agencies offer special reduced rate faresPriceline does not offer special reduced rate fares for military personnel, bereavement, seniors, children and infants, or group discountsYour reservation does not qualify to our Best Price Guarantee because the price available through *** was not for the same exact fare
Furthermore, your reservation was canceled per your request for a full refund of USD on January 24, A cancellation was the best option you had available at the timeSo, you can book the Itinerary you advised you found available at a lower rate through a different travel agencyOnce a reservation has been canceled, it cannot be reinstatedPlease note that prices change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysWe apologize, we are unable to issue any further refunds or compensations
Thank you for your time and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Hello Please see our response to the customer belowThanks
*** *** ***Thank you for taking the time to contact us regarding your reservation at the *** ***
*** for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We apologize for the inconvenienceWe understand you intended to book your reservation for check in on February 4, and check out on February 5, We reviewed your reservation and verified your reservation is non changeableOur records indicate your reservation was canceled on February 4, for a full refund of USD as a one-time exception to the cancel policyThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.We hope you find this information helpful.Sincerely,
*** ***Executive Offices

Dear Ms***l,
Thank you for contacting us regarding your
reservation with *** Rent a Car booked under Trip Number
***
We thank you for your patience while we research this
booking for youWe are currently making attempts to resolve this issue for
you
We hope to be in contact with you in to business days with a resolution
We apologize for any inconvenience and thank you for your patience while
resolving this issue
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because:
Your web site states that all tickets sold by Priceline.com is CHANGEABLE after paying a penalty. Priceline.com's customer representative informed me that the tickets I purchased was NONCHANGEABLEThis which is not true as per your web site and also from the Ticket Rules Sent to me by your Customer Service representativeI have also contacted *** airways to get confirmation on the CHANGEABILITY of the tickets I purchased from Priceline.com *** *** *** AIRWAYS Customer Service Supervisor in USA, informed me that the three tickets, I purchased was CHANGEABLE only after a penalty fee is paid. In Mid December 2013, when Priceline.com's customer representative informed me in ERROR that the ticket was NONCHANGEABLE, I decided to ask for refund of taxes. Otherwise I would have changed my travel date and paid the penalty. Due to Error by your customer service reperentative and misinformation on your website, I request a full refund for all the three tickets I purchased from Priceline.com
Sincerely,
Samina Chowdhury

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionOur record indicates
that the consumer’s reservation was accepted seconds after submitting the
requestAdditionally, within seconds, a confirmation email was also sent to
the email address provided.
The
reservation, as stipulated on the contract, is restrictedIt cannot be changed,
cancelled or refundedUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence I am sorry that Priceline is unable to assist the
consumer any further in this situation
Sincerely,
ND’Angelo
Executive
Offices

Please see the response below that we sent to our customer. Thanks
*** *** ***
*
Thank you for taking the time to contact us
regarding your hotel reservation at the *** *** *** under Trip Number ***
I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a full refund as you have cancelled the reservation directly with the hotelI reviewed your reservation and see that it has been cancelled for a full refund of USDIt may take a few business days for your bank to post the refund to your account
I hope you have a wonderful day
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We apologize for the difficulty you encounteredWe
understand some of the amenities at your hotel is closed due to renovationsWe
reviewed your information with the hotel and they informed us that renovations
are just minor and will not affect your stayThe hotel will not authorize any
cancellations or refundsAs an exception to the policies, we booked you a room
at the *** ** *** for check in on May 22,
and check out on May 27, It is a star
property located at
1** *** *** *** ** ***, USTheir phone
number is ###-###-####Your room will have double beds non smoking for
double occupancyIf you have any questions, please reply to this email or
contact us at ###-###-#### when calling from the US or Canada or +
###-###-#### if calling from anywhere else
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko A***
Executive Offices

RevDex.com, Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Upon hotel room
check-in/out the hotel representative provided
the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotelsJust like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitiveWe strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability
I apologize if the
consumer is disappointed with the difference in rates; however, priceline will
not be able to offer a refund for the difference in rates
Priceline
appreciates the opportunity to clarify
Sincerely,
* ***
priceline.com