Priceline.com

my last name is *** for whatever reason I missed the two *** sorry

Dear Ms***,
face="Calibri">
Thank you for taking the time to contact us regarding your Vacation
Package Request Number ***
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesAs I understand,you intended to
book a non-stop flights on *** Air from *** International
Airport
I am sorry; however, we cannot offer the itinerary you wanted to
purchase for the price at the time you made the reservationWe have
carefully reviewed your recordsWhen you entered a request for a
multi-airport city, our system presented you options from all the
airportsWe also found that at the time of booking the only non-stop
flights that *** Airlines offers are from *** ** ***
International AirportYou selected the lowest price option which is a
flight out of *** ** *** International Airport
I am sorry we did not provide you the answers you were looking for and
thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear Mr***,
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Thank you for taking the time to contact us regarding the
refund of your hotel reservation at the *** *** *** for Trip
Number ***
We are writing to let you know that we have received your
concern in our Executive Offices
A refund request for $was submitted to our
management team for review, and if approved; the refund will be processed to
the card you used to submit your requestThis process can take up to days
Once the refund is approved, we will issue a refund to your bank within one
business dayYour bank will then post it to your accountThe bank processing
time varies so please check with them if you do not see it in your account
within a few days
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ** ***? ***
for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceA refund request for
$was submitted to our management team for reviewThis process can take
up to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** County for Trip Number
***
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I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
As a one-time exception, a refund request of $was
submitted to our management team for review and if approved, the refund will be
processed to the card you used to submit your requestThis process can take up
to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful.
Sincerely,
Jenn H***
Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond
According to the consumer, he/she was unable to obtain confirmation for a requested reservation
Because travel rates fluctuate constantly due to changing availability, we are unable to guarantee confirmation for the consumer’s selected reservationPriceline tells consumers that rates are not guaranteed until purchased
We are sorry that the reservation selected was not available for purchase, and we appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com

Complaint: ***
I am rejecting this response because:
This is not the ad that was posted online
The ad said breakfast included I have no way to prove that fact as I did
not take a pic of the ad but obviously in the future I will, this is an issue
With the advertising of Priceline of said hotel.
Sincerely,
*** ***

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of
purchase
Thank you,
N D***
Priceline.com

Dear M*** ***
Thank you for contacting us regarding your concerns and
feedback with the *** *** *** *** for Trip Numb** ***
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund of this booking due to quality concerns you experience during your stay
We apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that your hotel fell short of this expectation during your stayWe
have contacted the *** *** *** *** on your behalf and spoke with
Peter the General Manager, who advised the only compensation that can be
offered is a refund of the Cheesecake charge and the parking fees
We are sorry for any inconvenience; however, our ability
to offer any type of refund is entirely at the discretion of your confirmed
hotel
Unfortunately, we will be unable to provide any
additional compensation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

HiPlease see the response below that we have sent to our customerThanks
*** *** ***
Thank you for taking the time to contact us regarding your reservation at the *** *** *** Hotel for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We would like to inform you that your reservation has been cancelledA refund for $was issued on January 11, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe also verified that there was no guarantee that the hotel you would receive would have a guest rating of or higherHowever; your issue is noted for future referenceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated
Thank you for giving us the opportunity to assist you and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear MrKoltas,
Thank you for contacting us regarding your reservation at
the ** *** *** Roanoke Salem booked under Trip Number 17***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy that you
were not given a hotel that was listed as a star example, and do not feel
your hotel was rated properly
We have researched to find that this hotel has a guest
satisfaction rating of 8.3/and does meet our expectations for the star
rating selected on our website
Our competitors also rate this hotel as follows:
Orbitz.com = stars
Booking.com = stars
Agoda.com = stars
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund as this timeDuring the
request process you were asked to review and initial a contract pageThat
contract contained the travel information you entered during the request
process and outlined the terms of the offer, including the restriction that
your reservation would not be changed or canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Fri Jul 11, 12:44:PM ET
class="summaryHeader">
Dear *** ***,
Thank you for taking the
time to contact us regarding your reservation at the *** *** *** *** ***l for Request Number ***
We are writing to let you know
that we have received your Revdex.com concernWe understand that
the hotel will be unable to accommodate you for your reservation because they
already closedDue to the nature of your concern, we would like to speak with
you directly by phone
We attempted to contact you today in an effort to
address your concern; however, we were unable to speak with you at the number
you provided at the time you booked your reservation
Please contact us
directly at: ###-###-#### before your scheduled check in date which is August
15, The Executive Office hours are 9:a.mto 6:p.mEastern Time,
Monday through SaturdayYou will need to enter your Trip number, which is
***when you contact us
Please note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada
We apologize for the
inconvenience and hope to hear from you soon
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** ** *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you were provided a room that has no air-conditioning
Your feedback is appreciated and your concerns were shared to the appropriate
personsHowever; since we verified that you stayed at the hotel for the entire
nights your reservation cannot be refunded
Since there are no other options I can offer that would
result in a different outcome for your issue, I?d like to thank you for
contacting us
Sincerely,
*** ***
Executive Offices

Revdex.com:A refund should not take so long, but Priceline indicated it may take them business days Since I only have calendar days to respond to this complaint, I will respond that I accept the response with a contingency I am checking my account daily to see if the refund is processed I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me contingent upon my actual receipt of the refund
Sincerely,
*** ***

Revdex.com, Inc
In order to locate the
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
* ***
Priceline.com

The hotel said I may or may not have a guaranteed pet roomDepends if they have any pet rooms leftAfter calling price line times Sunday and speaking to people one of their employees finally agreed with me a refunded my moneyI spent hrs of my time dealing with thisThe last person I spoke with called the hotel and the hotel told them I was not guaranteed a pet roomhours of wasted timeI think priceline should compensate me for my timeI also believe priceline needs to be careful what they guaranteeIf the amenities are not guaranteed do no say soChange in advertising is warranted.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Our
records indicate that a refund was issued to the customer's MasterCard ending
in
on March 17, in the amount of $1,
Sincerely,
Berna
Abelida
Executive
Offices

Your Reservation Has Been Cancelled
sans-serif">Your hotel reservation was cancelled on September 14, at 10:AM Eastern Daylight Time Please see details below
Your cancellation number is
Your Cancelled Reservation
*** * *** *** ***
*** *** ***
*** ** ***
***
*** *** *** ** *** * *** **
*** *** *** ** *** * *** **
Billing Name:
*** ***
Credit Card:
*** *** ** ***
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation Penalty:
$
Total Amount Refunded to Credit Card:
$
Any applicable refund should be posted to your account within to business days from the date the cancellation was processed

Hello. Below is the email we sent to our customer. Thanks
*** *** ***
Cambria,serif;"> Thank you for taking the time to contact us regarding your stay at the *** *** *** *** *** *** *** *** *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a compensation or a refund of your reservation because you advised the hotel was undergoing renovations and you encountered quality issues at the hotel during your stayWe reviewed your reservation and confirmed all nights were usedThe hotel confirmed they were undergoing minor renovations during your staySince the renovations are minor, the hotel made a business decision to stay openWe reviewed your information further with the hotel and decided to make a one-time exception to the cancel policyA refund in the amount of USD was processed as a compensation for the inconvenience on December 30, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for the opportunity to assist you and we hope you find this information helpfulSincerely,
*** ***Executive Offices

Dear ***
***,
We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, the hotel was unable
to locate your reservation in their system when you arrived, and that also had
quality issues during your stayOur record indicates that the hotel contacted
us for assistance with locating your reservation in their system
We apologize that you were unhappy with your hotel accommodationsWe evaluate
each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc
We are sorry to hear that your hotel fell short of this expectation during your
stayWe have been in contact with the *** *** *** *** and they advised
that they provided a 10% or $partial refund as a goodwill gesture
You may contact the hotel directly
for any further assistance at:
*** *** *** ***
*** ** *** *** ***
*** ** ***
Phone Number:
*** ***
Fax Number:
*** ***
We
are sorry we did not provide you the answers you were looking for and
we thank you for your time
Sincerely,
*** **
Executive Offices