Priceline.com

RevDex.com, Inc
According to *** ***: “My husband’s debit card was fraudulently charged to Priceline.”
Desired
Settlement:
“I want a full refund back to my checking
account.”
In
cases where unauthorized charges are placed on a debit card account as alleged
by the consumer, the credit card holder must report the claim to the credit/debit
card-issuing bankThe bank will investigate the credit card holder’s claim, and Priceline will always assist with any investigation
inquires
We are
sorry that we are unable to assist the consumer in this situation
Sincerely,
* ***
priceline.com

Dear *** ***,Thank you for contacting us regarding your reservation at the *** *** *** *** *** *** *** *** *** *** *** ***.We thank you for your patience while we research this booking for youWe have been in contact with the hotel and are currently
making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionThank you for emailingI appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C***Executive Offices

RevDex.com, Inc
Please note that this matter refers to a ***.com reservation
For assistance with ***.com reservations, please contact *** ***
at ***.com.
*** ***
CS Operations Manager
***.com Customer Service Center (USA) Inc
*** *** *** *** *** *** ** ***
e-mail: ***
U.SDirect +* *** ***
Website: www.***.com
Sincerely,
* ***
Priceline.com

Complaint: ***
I am rejecting this response because:
I will no longer due any business in the future due to the lack of respectThey've lost a customer
Sincerely,
*** ***

I am
in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond
I am sorry
that the consumer was unaware that he/she selected and authorized the purchase
of a non-refundable reservation. On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue
Priceline will immediately charge your
credit card the total cost of your stayRooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non
refundable, non changeable, terms and conditions of the purchase
I thank you for the opportunity to clarify
Sincerely,
** ***
Priceline.com
4-star hotel in the
Downtown Austin area
Check In: Sun, Apr 26,
Check Out: Mon, Apr 27,
Rooms: room for night
Your Bid: $per room/night
Taxes &
Fees: $
Room Total: $
Have a promo
code?
Guest Info (Room 1)
mary
IMPORTANT INFO PAGE
T axes and Fees
Amount:
$
Prices
are in USD
Cancel Policy
This
rate cannot be cancelled, changed or transferredRefunds are not allowed
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation policy ?
continue
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We
want you to love your hotelSo please read this important stuff
All
rooms will accommodate up to
adultsRequests for bed types (King, Queen,
Doubles,
etc.) or other special needs (including preferences for smoking or nonsmoking
rooms)
should be requested through your confirmed hotel and cannot be
guaranteed
Reservation
is guaranteed for arrival on the confirmed chedate onlyIf you do not
che
on the first day of your reservation and you do not alert the hotel in
advance,
the remaining portion of your reservation will be canceled and you will not
be
entitled to a refundGuaranteed late night arrivalCheck-out time varies by
hotel
If
priceline accepts your price, priceline will book your reservation in a property with
an
equal or higher star level than you requestedPlease note it is possible that
the
hotel
you are booked in could be a Resort, which will meet or exceed the minimum
qualifications
of the star level you initially requested
The
hotel that is selected may or may not be one that you have seen during a hotel
search
on pricelineAny sorting or filtering options previously used will not apply
to
this
Name Your Own Price requestPriceline
will immediately charge your credit card
the total cost of your stayRooms
purchased through priceline can not be cancelled,
changed or transferred and refunds are
not allowedIf your offer is not accepted, your
credit
card will not be charged
The
reservation holder must present a valid photo ID and credit card at check-in
The
credit
card is required for any additional hotel specific service fees or incidental
charges
or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or
minibar
charges) and are not included in your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points,
upgrades,
vouchers, or other discounts and incentives
I have read, accept, and agree to abide
by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Dear *** ***
We have received your
additional comments regarding your reservation at the *** *** *** *** booked under Trip Number *** As you requested, we have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion
When you submitted your request, we indicated on the
contract page that all rooms will accommodate up to adults comfortablyWe
also stated that some hotels may charge an additional fee, payable at the front
desk, for bedding requests and/or extra people.
As previously advised, when you disputed the charges with your credit
card company, the reservation was cancelled so it could not be used in the
event you won the disputeThe contract page that you initialed stated that
rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedWe are truly unable to offer a refund back to your
account as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices
This
contract for request number *** was originally initialed on 2014-06-16:46:
*** *** *** ***
* *** *** ***
*** *** *** * ***
*** ***
*** *** *** ***
*** ***
*** *** *** ***
*** *** *** **
*** *** *** *** * *** *** *** *** * *** *** *** * *** * *** ***
*** ***
*** ** *** *** *** *** *** ** ***
*** ***
*** *** *** ** ***
*** **
*** ** ***
*** **
*** ** ***
*** **
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you
have reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Trip Number(s): *** and *** Customer or
Passenger's Name(s): ***
***
Dear *** ***,
Thank you for taking the time to contact us regarding
your hotel reservations at the *** *** and the *** *** *** *** *** *** for Trip Numbers *** and ***, respectively
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for your
hotel reservations due to quality reviews for the *** *** and the *** *** *** *** *** ***
We have reviewed the notes on your record and they
indicate that the rate you purchased is non-changeable, non-cancelable and
non-refundable
This information was presented to you prior to purchase
when you were asked to review your reservation, including the terms associated
with cancellations or changesWhen you purchased your reservation you agreed
to those terms
For your reference, a copy of the contract page of both
reservations were sent in a separate e-mailThe contract page disclosed the
terms and conditions of your reservation
We assess each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etcIn fact our
hotel ratings, in most cases, are actually stricter than other national rating
companies
We?re confident that your hotels will work to exceed your
expectations
In addition, both of your confirmed hotels have the
following average guest ratings, which is based on actual reviews from our
customers like
yourself:
Trip Number: ***
Hotel Name: *** ***
Current Average Guest Rating: out of
Trip Number: ***
Hotel Name: *** *** *** *** *** *** Current
Average Guest Rating: out of
Therefore, we are unable to process any cancellation,
changes or refund for these reservations
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear
Kimberly,
Thank you for your patience while we researched your issue with the ***
*** Airport
We apologize that you are unhappy with your upcoming hotel accommodationsWe
do evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etcWe are sorry to hear that this
hotel falls short of your expectations
We have researched to find that this hotel does meet our expectations for the
star rating selected on our websiteOur competitors also rate this hotel as
follows:
Travelocity.com = Star
Orbitz.com = Star
Expedia.com = Star
Per our Quality Experience Guarantee, your hotel has been star-rated by
priceline according to our rigorous rating systemThis means that our hotel
staff has researched your hotel, reviewed customer comments and compared star
ratings assigned by other rating servicesThe hotel you get will meet priceline's
strict quality standards
All properties offered through priceline.com have been evaluated according to
the specific star level standards that we have developed exclusively for our
program and described on our web siteWhile you may feel that this property
should have a different star rating or is rated differently by other groups, we
are confident that our evaluation of this property will meet your expectations
We do feel that this hotel is properly rated through our systemHowever, your reservation
is still active for use and if you do find that you experience problems while
at this hotel and the front desk is unable to assist, please contact our
Customer Service department at ###-###-#### for further assistance
Thank you for giving us the opportunity to assist you!
Sincerely,
Amit R
Customer Relations Specialist
This
contract for request number ***was originally initialed on 2014-02-
15:08:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Thursday, April
24,
Check-Out Date:
Saturday, April
26,
Region
StPetersburg - Clearwater, FL
City Areas:
Clearwater - StPetersburg
North
Clearwater Beach
Indian Rocks Beach
Redington & Madeira Beaches
StPete Beach - Treasure Island
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
Kimberly Nichols
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
$
Travel
Insurance:
$
Subtotal:
$
Taxes and Service Fees:
$
Priceline Hotel Coupon:
-$
Total Charges*:
$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only $per room per nightDetails
*Prices are in US dollars
Important
Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately
charge your credit card the total cost of your stayRooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowedIf your offer is not accepted, your credit card will not be charged
Priceline will immediately charge your PayPal account the total cost
of your stayRooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowedIf your offer is not accepted, your
PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** - *** - *** for Request
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
found a lower rate on the hotel's website and you are requesting a full refund
of your reservationWe are sorry that we will be unable to offer a full refund
of your reservation as requestedPrior to submitting the request, you were
presented a Contract Page which states that, "Refunds or cancellations are
not available after noon local hotel time on your day of arrival (Tuesday,
December 31st)."
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation
Due to the constant changes in inventory and the demand
for great deals, prices and availability fluctuate regularlyIt is for this
reason that we have our Best Price GuaranteeWe guarantee that qualifying
customers will receive a refund of the difference for lower rate found online
for the same itinerary purchased on our website, with an additional $25. We also stated on our website that the lower
rate found must be for the same number of rooms and room typeWe were unable
to apply the Best Price Guarantee to your reservation since the low rate you
found on the hotel's website is a room type for one (1) adult onlyThe
reservation you booked through Priceline is guaranteed for two (2) adultsOur
records indicate that a member of our Executive Services Office has allowed an
exception to our Best Price GuaranteeShe provided a refund in spite of the
room type differenceWe can no longer provide an additional compensation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 08/13/at 09:AMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to
your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel requestTotal Original Cost (including taxes and fees)
$ ($ 456.93)
$ Hotel Cancellation Fee
$ $ $ Total Charges to Credit Card:
$ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: ***
I am rejecting this response because:
While they "found" rooms after the fact(Over an hour from when we arrived at the hotel) They LOST our original reservation and did not offer anything until after the long phone call, etcI want a refund for the inconvenience of losing out ORIGINAL reservation which caused us to cut our vacation short.
So again, please refund my money for services NOT rendered and be done with itI don't want to have to write a letter to the attorney general but I will if I have tooThis is ridiculous
Sincerely,
*** ***

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car
for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
tried to piyour car a day after your scheduled pick-upHowever, you were
informed at the counter that they canceled your reservationWe have contacted
the rental car companyThey verified that the reservation was not usedWe
have processed a full refund back to your card for this reservationA refund
of $was processed today, February 21, The refund will be processed
through our system within one business dayBank processing time varies, so
please check with them if you do not see the refund in your account within a
few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you wanted a hotel reservation with a
poolWe reviewed your request and verified that you selected an offer that
does not include a poolPrior booking, we indicate the available amenities on
your contract page and pool was not included on the listWe are sorry;
however, your reservation is restrictedIt cannot be changed, cancelled or
refunded
Since there are no other options I can offer that would
result in a different outcome for your issue, I?d like to thank you for
contacting us
Sincerely,
*** ***
Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns about the seat assignmentsWe appreciate your feedback
Some airlines offer pre-reserved seating for a feeMost
airlines save a certain percentage of seats for airport check-inPaid seat
assignments are available on some flights and gives you access to improved
seating options for your flightThe availability of these seating options will
depend on your airline and on the aircraft type for your flight
Seats are assigned for all flights on the recordWe
checked *** *** website and seats does show on their endWe verified
that all flights except for the last leg of the outbound has seat assignment
which sits you next to each otherThe last leg of the outbound no longer have
seats available that you can be together
Regarding the charges for the name correction, we
verified that you will only be charged $The other $is authorization and
will automatically fall off, depending on your bank's process
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because this response does not address the issue it simply repeats the same unhelpful service as when
I called It also does not address how my location changed in mid transactionWhile I understand there is a last page to confirm I also did not expect my choice of location to be changedFurthermore, instead of refunding me the 5% I lost not being able to reuse my coupon they sent me an email for a 5% discount on my next purchase on an Expresa deal which is of no consequence since that same 5% is what they offer anyine who books an express deal I don't feel that they care about their customers and they have no concept of good customer serviceI refuse.to use their site again.
Sincerely
Julie Clark

July 2,
Priceline Corporate Office and Headquarters
*** *** ***
*** ** ***
Dear Sir or Madam,
I am writing because Priceline charged my credit card, even though I did not enter into an agreement with PricelineI am requesting a full refund to my credit card
On June 24, 2014, I attempted to purchase three airline tickets via priceline.comUpon clicking online to purchase, I received an error message stating that the tickets could not be confirmed, and that the transaction has not been concludedI called Priceline at ***and typed in my trip number (***86)The automated message stated that the tickets could not be booked because Priceline was unable to confirm the prices with the airline, and further stated that my “credit card would not be charged.” Later that day, I received an email with the trip itineraryI then recontacted Priceline at ***4, and again entered my trip number (***86)The automated message again indicated that the tickets could not be booked and that my “credit card would not be charged.”
On June 30, 2014, I noticed that my credit card had been charged the price of the three tickets, in addition to a $charge (I do not know what that charge represents)I called ***and spoke to ***, then *** and then manager ***I explained the situation*** said that "for reasons out of our control," sometimes it takes as long as minutes to confirm a reservation, and that I “had not waited long enough to see if it went through.” However, in this case, the contract was not entered into because Priceline was unable to confirm the transaction online, and informed me that Priceline could not confirm the tickets with the airline and that my “credit card would not be charged.” Therefore, after rejecting my offer, Priceline cannot subsequently accept the offer and insist that a contract was formedAt no time during the transaction was it ever communicated to me that I was expected to wait minutes, as manager *** suggested, to see if the transaction went throughUpon receiving a rejection message, and after being informed by Priceline at ***that the tickets could not be booked and that my “credit card would not be charged,” I reasonably concluded that there was no contract for purchase
Manager *** also said that subsequent to the transaction at issue, he saw in the system that I attempted to book tickets two more times, and that those attempts were rejectedAt no time did I receive any communication stating that the transaction had been completedTo the contrary, I was told on June over the phone that Priceline had been unable to book the tickets and that "credit card would not be charged." *** also acknowledged that he could see in the system that I had made two additional attempts to book tickets after the first attempt, which had apparently "been accepted." Why would I continue to try to book tickets if the first attempt had been accepted? When I asked *** this question, he of course had no answerIn sum, Priceline offered no relief, telling me that I would only be able to pay fees to change the date of the tickets
I had also attempted to contact Priceline’s Customer Service Department via its online messaging systemOn July 1, I received an email from *** *(travel inquiry # ***), indicating that Priceline acknowledged that I was “not aware of the reservation.” Obviously, Priceline acknowledges that I was unaware that any agreement for payment was reached
As such, I am extremely dissatisfied with Priceline’s online booking system and customer serviceI have already filed a complaint with the Revdex.com and with Consumer AffairsI will also be pursuing legal actionI now request a full refund of $(representing three tickets costing $each and a $charge)Please submit this refund immediately to my credit card
Sincerely,
*** ** ***
Attorney-at-Law
Tel###-###-####
*** *** *** ***
*** ** ***

Complaint: ***
I am rejecting this response because: As your agent on the phone admitted the
previous bids for this room where for August 11th as was the car rental that was
completed in the same sessionI have no idea how your computer program changed
the 3rd request to May 11th but the problem was brought to your attention within
minutesThere can be no agreement or contract when the parties are talking
about two different thingsI am trying to do this as reasonably as possible if
you check with your lawyers you will see that an essential part of contract law
is what is known as " a meeting of the minds" it means both parties MUST be
talking about the same thingThis did not happen in this case and if you would
rather let a judge decide in small claims court we can do that
Sincerely,
*** ***

*** *** ***
* We wanted to take this time to contact you in regards to your hotel reservation at the *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern
in our Executive OfficesAs we understand, when you arrived at the hotel they stated that the reservation was cancelled and you had to pay the hotel directlyDue to this you are requesting a refund for the amount paid directly to the hotel We are sorry to hear about the issue regarding the reservation being cancelled and having to pay the hotel a higher rateWe show that after speaking with the hotel and confirming that they made you pay them directly, we refunded $on Saturday, October 1, which is the amount we charged for the booking We also see that the receipt was received and a refund request was submitted for the difference in the amount of $so that once processed you will be refunded the full amount paid to the hotel ($327.73)We have asked that our accounting department expedite the refund request and they have advised that they have processed the refund today, Wednesday, October 12, Depending on your bank you should see this refund back into your account within the next 1-business days We apologize for the inconvenience and thank you for your patience while I resolved your issue, and I hope you have a wonderful trip Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** * *** * *** for Trip
Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand you are requesting for a refund of the
hotel's upgrade fee for your specific bedding request in the amount of
USDWe reviewed your request and verified that a room with two separate beds
was not guaranteed prior to purchaseYour reservation was guaranteed for
double occupancy; however, requests for specific bed types (King, Queen,
Doubles, etc.), preferences such as a non smoking or smoking room or other
special requests should be requested through your confirmed hotel and cannot be
guaranteedThese types of requests will be based on availability, is at your
hotel's discretion and the hotel may charge an additional feeThis fee is
considered as incidentals and are charged by the hotelWhen you placed your
request, we disclosed in the ?Important Information? section that you might be
charged incidental fees directly from the hotelWe apologize, we will be
unable to refund this fee
Thank you for your time and we hope you find this
information helpful
Sincerely,
Junko A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there was no resolution offered
Based on the company's deceptive practice and outright disregard for customer satisfaction, I will never book another express deal and discourage
anyone and everyone I know not toI should have viewed the Revdex.com number of complaints before using this company, considering there is
over complaintsEven if those have been resolved, over complaints is a very large numberANY other company would have
apologized and offered a resolution even if it was the customers faultIt's VERY CLEAR how priceline.com views and value's it's customersVERY LOW
Sincerely,
*** ***