Priceline.com

Complaint: ***
I am rejecting this response because: it hasn't been resolvedI provided this information in my initial message but her it is again.
TRIP NUMBER: tel: ***
EMAIL: ***
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are requesting to expedite the
refund as advised due to your flight being delayedWe forwarded your issue to
our travel services teamThey contacted *** *irways who advised that the
refund will be processedHowever, they advised that it may take up to weeks
for the refund to appearWe will continue working with your airlines and will
contact you back once a resolution has been made
We apologize for the inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

Dear MrGardner,
Thank you for contacting us regarding your
reservation at the Super Springfield/ [redacted] booked under Trip Number
3 [redacted] We are writing to let you know that we have received
your Revdex.com concerns in our Executive OfficesWe understand the wrong date
was received on your reservation and you want to receive a full refund
Per our conversation, the contract page that you
initialed and agreed to showed a chedate of Saturday, Oct 4th, and
check-out on Sunday, Oct 5thWe confirmed your reservation was cancelled
minus the 1-day fee, which was refunded 50% due to having a newly confirmed
bookingWe are sorry if you are unhappy with the fee; however, we are
unable to refund the additional amount back to your credit card as
requested
We are sorry we did not provide you the answers you
were looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

*** *** *** *** Sent: Wednesday, August 03, 9:AMTo: ***Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***Complaint ID ***Hi,This complaint has been
resolved to my satisfaction by Priceline who have issued a full refund after I informed them I had logged a complaint with you. Please close the case.Regards,*** ***

We have received the
consumer’s additional commentsBaggage fees are not included in the ticket purchase
The consumer/Bureau may contact the airline directly concerning any baggage
fees charged and collected by the airlineWe are unable to assist the consumer
any further in this situation
Sincerely,
** ***
priceline.com
This contract for request
number *** was originally initialed on JAN 22, 10:23:
MY TRIPS LOGIN
You are booking this flight on via *** Learn more
Top of Form
***, NSW, *** (SYD) to
***, *** *** (ZQN)
Fri, Aug to Wed Aug
Round-trip, economy
adults change
Bottom of Form
Review Flight and Fare
Departure
Fri, Aug
*** *** Flight ***
Operated by Air *** ***
Take-off: Fri 10:15a
Landing: Fri 3:15p
SYD: Kingsford Smith
ZQN: *** Intl
3h 00m
Coach | Airbus A320-100/
Return Flight
Wed, Aug
Virgin *** Flight ***
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*** ***

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe have contacted the hotel and spoke
with *** (Manager) who confirmed that
the guest did not bring any quality issues to the hotel's or, the front desk's
attention during his/her stay and hotel was not given an opportunity to address
any concerns during the guest’s staySince the hotel was not given an
opportunity to address any concerns during the guests stay; they are unable to
offer any compensationThe consumer/Bureau may contact the hotel for any
further assistance concerning this matter *** *** Airport Manager at ###-###-####We are sorry that we are unable
to assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

I am in receipt of the
complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting an Express Deals reservation, the consumer is
provided with the guaranteed amenities prior to purchase
In this case, the
consumer selected a reservation offering the following amenities
Amenities: Internet, Swimming Pool,
Free Parking, Pet Friendly, Restaurant, Business Center, Gym/Spa
Attached hereto, is a copy of the consumer’s initialed contract
page listing the amenities offered for the selected reservationFree parking
for the star *** *** *** hotel is not an amenity listed or
offered for the selected reservation
We thank you for the
opportunity to clarify
Sincerely,
** **
***
Contract Page
EXPRESS DEALS
3.5-Star
hotel in the *** *** *** Airport (***) Area
Amenities: Internet, Swimming Pool, Free Parking, Pet
Friendly, Restaurant, Business Center,
Gym/Spa
Guest Score: 8+
Check In: Fri, Jun 26,
Check Out: Sat, Jun 27,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Discount: ($3.15)
Room Total: $$
Promo code applied: MOBILE
Guest Info (Room 1)
Li
IMPORTANT INFO PAGE
T axes and Fees Amount: $Prices are in USD
Cancel Policy This rate cannot be cancelled, changed or transferredRefunds
are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation
policy ?
continue
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleRequests for bed
types (King, Queen,
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be canceled
and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial
Here to Accep

Dear *** ***,
size="2">
Thank you for taking the time to contact us regarding your hotel reservation at the *** * *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of this booking
Our records show that the rate you purchased is non-cancelable, non-changeable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the hotel name, hotel address, the map where the hotel is located and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms
For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation
In addition, the *** * *** verified that you have used the reservationTherefore, the reservation is non-refundableHowever, as a gesture of goodwill, a refund request of $was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
We are rejecting Priceline's response becausea) We believe that on a small *** or mini laptop, it is very easy for Priceline's Page to revert back to the same drop off location as the pick up location?defaulting back . Mistakes are not made in favour of consumers. This is nothing to do with the consumers signature as their letter implied, but rather the Priceline Page.The Page should NOT DEFAULT to the same car drop off location as pick up. As you can see by the attached, below. We had every intention of renting a car at *** Airport - with a different drop off.Priceline needs to reevaluate the webpage, and at some point, value some of their return customers. Given that we contacted Pricelines customer service within hours of the reservation.We can only hope that if Priceline do not back down and understand this simple default error, that future consumers and media will have access to this complaint and be able to review the hard line they are taking with seniorsb) this is the same automated email reply sent to us by priceline - before we contacted Revdex.comPriceline have made no effort to review or engage in any dialogue, but rather have returned the same standard letter by the same personName:*** ***
Phone:***
PiLocation:
*** *** *** ***
*** *** ***
*** ***
*** ** ***
Drop-off Location:
*** *** *** *** ***
*** *** ***
*** *** ** ***
PiDate/Time:
Friday, May 22, 7:PM
Drop-off Date/Time:
Sunday, May 24, 2:PM
Vehicle Type:
Compact
Features:
Unlimited Mileage,
Air Conditioning,
Automatic
Sincerely,
*** ***

11.0pt;">
RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of USD
was issued
Sincerely,
* ***
Priceine.com

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we
can add to what has already been stated in our previous correspondence
In
cases where fraudulent charges are placed on a credit card account as alleged
by the consumer, the credit card holder must report the claim to the credit
card-issuing bank The bank will
investigate the credit card holder’s claim, and
priceline will always assist with any investigation inquires
We are
sorry that we are unable to assist the consumer in this situation
Sincerely,
* ***
priceline.com

Trip Number(s): ***
Customer or Passenger's Name(s): *** ***
Dear *** ***,
Thank you for contacting us regarding your reservation at
the *** *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy that you
did not receive a larger savings on your reservation and wish to receive a full
refund
Your actual savings are based on the amount you chose to
enter when placing your bid and on the availability of the hotels at the time
of your purchase
Pricing and availability are always subject to change and
for that reason savings cannot be guaranteedWe confirmed the Best Price
Guarantee was completed on your reservation for a refund of the difference plus
an additional $25, but we are unable to offer a full refund back to your credit
card as requestedYour reservation is non-changeable, non-refundable and
non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for contacting us regarding your reservation at
the *** *** *** *** booked under Trip Number ***
We thank you for your patience while we research this
booking for you.
We are currently making attempts to resolve this issue
for you. We hope to be in contact with
you in to business days with a resolution.
Thank you for emailingI appreciate your patience while
we continue to work to resolve your issue
Sincerely,
*** ***
Executive Offices

*** ***
I am rejecting this response because: at the time of purchase my ticket was not marked as non-refundable that is why I didn't purchase the trip insuranceThere were other tickets that were non-refundable that is why I didn't purchase those tickets. The only thing that was on my ticket at the time of purchase is the following:
Airline change penalties and restrictions applyAirline Tickets are non-transferrableName changes or adjustments are not allowed You will be issued electronic ticketsRemember to bring a valid *** *** ** with you to check-inFederal law forbids the carriage of hazardous materials such as aerosols, fireworks, and flammable liquids aboard aircraft in your luggage or on your personFor full details on prohibited materials contact your airline or visit the *** ***
Sincerely,
*** ***

RevDex.com, Inc
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the digit Priceline Request number, and the email address
and telephone number that was provided at the time of purchase, as well as the type
of travel service purchased with the credit card
Sincerely,
* ***
Priceline.com

Dear *** ***,
"">
We wanted to take this time to contact you regarding your
reservation at the *** *** * *** By Convention Center booked under
Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to either change or cancel your reservation because you need rooms
with two bed
We have reviewed this concern and verified that we only
guarantee up to two people in a room, therefore the hotel has the right to
charge extra for additional personsThis information was displayed to your on
your contract page during the request processIf you want to change the bed
type, then you'll have to pay the additional fees charged by your confirmed
hotelWe apologize; however, your reservation is truly non changeable, non
cancelable and non refundable
For your reference, we emailed a separate copy of your
contract page
We apologize for the inconvenience and regret for being
unable to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceUpon review of the consumer’s telephone conversation with our
Customer Relations Representative on the chedate, we have confirmed that
our Customer Relations Representative contacted the Front Desk Hotel
Representative who advised that the hotel was not sold out of rooms as claimed
by the consumer, and the guest’s reserved room with one bed was indeed
available for cheas confirmedHowever, the consumer requested room
accommodations with two beds, and was informed that a room with beds would
incur a fee
Priceline.com discloses the following important information:
All rooms will accommodate up to peopleRequests for bed types
(King, Queen, Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline
special
requests Once your hotel room is reserved you may contact the hotel to request
specific bedding - but the hotel may not be able to accommodate your request or
may charge you an additional fee payable upon check-out
The consumer clearly chose not to stay at the property as booked We are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
** ***

Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe reviewed the consumer’s contact with priceline customer service and verified that the consumer requested to exchange tickets to arrive in *** ***Since the exchange was considered as a voluntary exchange, fees were disclosed prior to the exchange and the consumer agreed to all the chargesWe apologize for any difficulty the consumer experienced with our online services and we are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your reservation with *** *** *** for Trip Number ***
We are sorry to hear of your lossWe are writing to let
you know that we have received your Revdex.com concerns in our
Executive OfficesWe understand that you have requested to cancel your ticket
and would like to follow up on the refund
We apologize for the delay in our responseOur records
indicate that a refund for $was processed to your account today,
February 21, We will issue a refund to the bank within one business day
Your bank will then post it to your accountBank processing time varies so
please check with them if you do not see it in your account within a few days
We offer our deepest regrets and thank you for providing
us the opportunity to assist you at this difficult time
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com