Priceline.com

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***Dear Revdex.com,
I am rejecting this response because:
My issue with Priceline was what I got became different with what I agreed to pay forAnd this issue was not resolved with the irresponsible respond you received from Priceline.
Please see attached files:
A0: The screen shot before checking out, indicating my choice of room and price *** *** ***, $per room per night"
A: My itinerary after booking from Priceline, showing my room is a regular *** *** with free breakfast
B: Customer service reply from Priceline/*** promising to double check with hotel and found out they reserved the wrong type of room for me, yet still asking me to confirm itC: My back and forth email with customer service who keeps on informing the "Free breakfast *** ***" was what my booking wasD: Customer service accusing me of choosing the wrong option on their website and non-nonsensical proofs that were rejected by me and my request for Priceline to correct my order to what I asked for ( attachment ** and the responds letter Revdex.com got from Priceline.com)
E: Priceline requested an additional charge of $to correct the mistake they madeI have already cancelled my booking with Priceline.com and got a full refund, so I am only asking for an apology for wasting my time and admit their mistakeAfter this incident, I have looked up Priceline reviews on yelps and many other sourcesIt seems like there are hundreds of complaints and negative feedbacks about this company, and mostly is related to their reputation is dishonesty and customers feel cheated and wrongfully treatedWith a ONE STAR rating (which is very rare) on some of the most well known customer review sites, I do not understand why would Revdex.com rate this business with a A+ rankingI would sincerely hope Revdex.com take initiative and help Priceline become a more trust worthy brandBut personally I will never use their service again
Sincerely,
*** ***

Complaint:
I am rejecting this response because: My hotel reservation confirmation print out, does not have any information about cancel your reservationI can send you a fax of the receipt
Sincerely,
*** ***n

Dear *** ***
Thank you for contacting us regarding your reservation at
the H*** *** ** *** ***-journal Center booked under Trip
Number
***
We processed a cancellation to your reservation as
requestedPlease allow 3-days for the refund to appear back to the credit
card used
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
*** ***

Dear Mr***
Thank you for contacting us regarding your reservation
with Delta Air Lines booked under Trip Number
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your airline ticket due to a death in the family
We are sorry for your loss and offer our condolences to
you and your familyThe airlines will often allow us to refund due to death of
an immediate family member if the family member?s passing occurred after your
ticket was purchased, and impacts travel datesIn order for us to assist, we
will need to collect and validate a copy of the Death Certificate up to days
from the departure dateThe airlines will usually allow a refund within
days after departure, some allow up to
days, as long as we've cancelled the flight
reservation in advance of travel time.
If Death Certificate is received outside of days, any refund would be
at the airline?s discretionIf you wish to proceed with the process defined
above, you will need to contact us back prior to your scheduled departure date
because after that time your reservation will remain non-changeable and
non-refundable
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi Cr***
Executive Offices

Dear Ms***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** ** *** - Nashville-airport for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that the *** ** *** -
Nashville-airport was under renovation upon your arrivalBecause of this, you
are requesting a refund for this booking
We have contacted the *** ** *** -
Nashville-airport and they verified that despite the renovation, they were
still able to accommodate guestsThe only option was either to cancel this
booking for a refundIn addition, ***, Front Desk at the *** ** ***
- Nashville-airport, verified that you have used this reservation
Please note that due to the inconvenience, a 20% refund
request in the amount of $was submitted to our management team for
review, and if approved; the refund will be processed to the card you used to
submit your requestThis process can take up to daysOnce the refund is
approved, we will issue a refund to your bank within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:We spoke directly with the hotel - their management indicated that no fee was required by them (as is suggested in the highlighted portion of the response)The hotel actually suggested that we contest the charge with our credit card company, as the hotel does not recieve the cancelation fee that "they" require according to priceline
Sincerely,
*** ***

Dear ** *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** ** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe are sorry that you
feel that the 5% discount coupon we are offering is not enough compensation
Our records indicate that our Hotel Team found a new hotel for youThey
managed to book you a room at the *** *** *** *** * *** *** for cheon August 7, 2014. However,
you declined the new hotelYou opted to cancel for a full refund, and we
cannot offer any additional compensation for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

*** *** ***
Thank you for contacting us regarding your bookings at
the Best Western Teal Lake Inn and the Days Inn Sherman booked under Trip
Number
*** *
***
We are writing to let you know that we have received your
email in our Executive OfficesWe understand you were shown a lower rate for
your past hotel stays
We advise on the website that in order to qualify for the
Best Price Guarantee, you have to call us within hours of booking on
priceline.com to initiate your claim and the lower price, including taxes and
fees, must be available to the general public for booking on a website in the
same currency, using the same form of payment and from the same point of sale
as your original reservation when you call us
The rate you were shown after your chedate was the
negotiated rate with the hotel that is normally not available to the general
public. We receive these rates because
of the volume of rooms we sell on our site, and we still try to price them very
competitivelyWe are sorry for any inconvenience; however, we are unable to
offer a refund of the difference as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
T*** ***
Executive Offices

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** *** ***-on-the-lake booked under
Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were unaware that the charges will be in US dollars and you would like to be
refunded for the difference
We checked our records and verified that it's stated in
the summary of charges of your contract page that the prices are in US dollars
This information was provided prior to bookingFor future reference, there's
an option to change the currency of the prices and it's located in the top
right corner of the page
As a gesture of goodwill, we submitted a refund request
in the amount of
*** for your reservationThe refund amount is the
difference between US and *** *ollars based on the exchange rate at the
time that you booked the reservationThe refund request will be reviewed by
our management team and if approved, it may take 7- business days to be
processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear *** ***
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Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that this reservation should have been
canceled instead of the Trip Number ***Furthermore, you are
requesting a refund for this reservation
We have reviewed the notes on your record and we verified
that none of our agents canceled your reservation with Trip Number ***
Instead, the cancellation of your reservation was
completed via the *** (*** Voice Response) optionTherefore, we are
unable to process a refund for this reservation
In addition, please note that the airline took control of
this booking
If you need assistance in changing your reservation,
please contact the airline, ** ***, directly at ###-###-####
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
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We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you found a cheaper itinerary on
Hotwire.comWe reviewed your information; however, we are unable to verify the
actual rental car company where the lower rate is offeredThe lower price,
including taxes and fees, must be available to the general public for booking
on a website in the same currency, using the same form of payment and from the
same point of sale as your original reservation when you contact usThe lower
price must be an exact match to the itinerary booked on priceline.comIt must
be for the same rental car company, car type, rental location, piand
drop-off dates and timesWe apologize; however, we are unable to process a
refund since your are not eligible for our Best Price Guarantee
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Ad***
Executive Offices

Complaint:
I am rejecting this response because:
what do you mean by you dont have answers for my questions
I reserved a hotel thinking you will take care of everything I need, customers need
I am not satisfied with priceline more than the hotelHotel isnt start hotel in many famous review sites
I need partial refund for this mess and it ruined my trip
Sincerely,
Naga Pisipati

Complaint: ***
I am rejecting this response because:
This hotel was advertised as an airport hotel, and it is miles away from the airportNot having a shuttle was not te pointI would have accepted it if there were a shuttle to the airport, but instead, I am now booked in and un-cancel-able hotel miles away from the airport.
Sincerely,
*** ***

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Dear Mr***,
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** Airport booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, the
hotel advised you that your room will be placed at the *** *** Courtyard
which has a lower star rating than the one you requestedAs per our
conversation, we have been in contact with the hotel and we were advised by
Linda at the front desk that she will change your reservationShe said that
she will place your room at the main tower of the *** *** Hotel And
Casino with no additional fee
We also understand your concern regarding the mandatory
fee that will be charged to you by the hotelYou said that you have Express
Deals reservations that disclosed mandatory fee, however, compared to this
reservation, it does not disclose any mandatory feeWe have researched further
your issue and we would like to thank you for your feedback
Kindly send us your billing statement via fax at
###-###-#### showing the mandatory charges by the hotel for this reservation
so that we can submit a refund request for the said feePlease include your
itinerary number, which is ***, on the fax cover sheet
We apologize for the inconvenience and hope to hear from
you soon
Sincerely,
*** **
Executive Offices

Dear Jonah Wieder,
"">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you want to remove the review you made
for one of our hotel partnersIn order to research and respond to your
situation, please reply to this email with any additional information you can
provide to help us locate your reservation in our system
Your priceline.com trip number, your phone number, the
names that the request was made under and any relevant datesWe will also need
the review showing on our website, the date your review was posted along with
the city and state that is shown within the review
We apologize for the inconvenience and look forward to
hearing from you
Sincerely,
Berna Abelida
Executive Offices

Dear
MrMeyer,
Thank you for taking the time to contact us regarding your
rental car
reservation with *** Rent a Car for Request Number ***
We can submit a refund request for the difference in price of your original
reservation from the amount that you paid to the rental counter excluding any
insurance in the amount of EURKindly provide us with your billing address
where we can send the refund
We apologize for the inconvenience and look forward to hearing from you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence
Please note
that the consumer selected a Published Price Airline reservationThe Airline
is the merchant of record, and charged the consumers' credit card
account accordinglyUpon
booking the reservation, the following disclosure is provided:
- Advanced seat selection is entirely
dependent upon your airline and because airlines may change aircraft and seat
assignments prior to departure, specific seating requests are not guaranteed
- Seating options can be viewed, and requested
post purchase on the website via the "Change Seats" link in the
Passenger information section of your itinerary
- Not all airlines offer complimentary
pre-reserved seating on all flightsIf a seat map is not available, it means
your airline is not providing us with the ability to request specific seatsIn
this case, we suggest you visit your airline's website to view their
pre-reserved seating policy and, if available, request your desired seats
- If you cannot get a seat assignment online,
or with the carrier directly, your seats will be assigned at check-in
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
The problem still do not resolve!! Anyway, I will never use Priceline anymore.
Sincerely,
*** ***

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of the
cancellation penalty in the amount of $
Your refund has been processedA refund for $was
issued today, January 30, We will issue a refund to your bank within one
business dayYour bank will then post it to your accountThe bank processing
time varies so please check with them if you do not see it in your account
within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices