Priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** *** *** *** *** ***
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We attempted to contact you on June 2, in an effort
to address your concern; however, we were unable to speak with you at the
number you provided at the time you booked your reservation
We apologize for the confusionWe appreciate your
feedback and forwarded them to the appropriate individuals for consideration as
we continue to improve our service and avoid further confusion
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableThe following amenities are
guaranteed on your reservation:
- Pet Friendly
- Indoor or Outdoor Pool
- Best Price Guarantee
- Free Parking
- Free Internet
We did not guarantee that the hotel will have both an
indoor and outdoor poolInstead, the hotel will have either an indoor or
outdoor pool
Our Best Price Guarantee applies to every Air, Hotel,
Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a
lower price for the same itinerary, we'll refund 100% of the differenceTo
initiate your claim, you should call us within hours of booking on
priceline.com or up until midnight the day before travel if you purchase an
Express Deal or Name Your Own Price reservationThe lower price, including
taxes and fees, must be available to the general public for booking on a
website in the same currency, using the same form of payment and from the same
point of sale as your original reservation when you call usThe lower price
must be an exact match to the itinerary booked on priceline.com, including
offering of a comparable cancellation policyAdditional restrictions apply
The information about our Best Price Guarantee is
available online under the Frequently Asked Questions
https://www.priceline.com/help/#/faq/
We have contacted the Sandestin Golf And Beach Resort and
verified that they offer free parking, free internet (via WIFI connection) and
they have selected areas/rooms that they allow pets for an additional fee
The resort is indeed a privately and independently owned
properly/facilityIt is owned by Sandestin Golf And Beach Resort
Since we are unable to process a refund of the price
difference, as a one-time exception, we can cancel this reservation for a
refund so that you can book a new reservation directly with the hotel
Should you wish to cancel this reservation for a refund,
you may respond to this email or contact us directly at: 1-866-966-before
6PM EST today, June 2, Cancellation or refund may not be available after
this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time,
Monday through SundayYou will need to enter your Trip number, which is
when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn Hapdus
Executive Offices

Complaint: ***
I am rejecting this response because: During the online booking "on the first line it states - If you find a lower price online for the same itinerary we'll refund 100% of the difference." What they are stating is totally not true
Sincerely,
*** ***

Dear *** ***
size=2>
Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you would like to request a refund of your reservationWe reviewed your cancellation policy and verified that refunds or cancellations are not available after noon local hotel time on Thursday, January 15thThis information was displayed prior booking your requestWe are sorry however, your reservation is non-changeable, non-cancellable and non-refundable
Thank you for getting in touch about this
Sincerely,
*** ***
Executive Offices

Dear
MrAleem,
Thank you for taking the time to contact us regarding your airline
reservation
for Trip Number 1***
We are writing to let you know that we have received your email in our
Executive Offices
We understand that the return date of the reservation should be in April 21,
instead of April 20,
Our records indicate that your issue has already been resolved by one of our
representativesOur ability to assist you is dependent upon airline policies
and we are unable to waive the feesIf you are interested in exchanging the
reservation for future travel, please contact us directly at: 1-866-XXX-XXXX,
before your current scheduled departure, which is on April 17, 2014, so that a
Travel Services Agent can review fare rules and explain available optionsNo
changes or cancellations will be allowed after this time
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is
1***2, when you contact us
Please note that the number provided above is a United States phone number, and
you may incur toll charges when calling from outside the United States or
Canada
We apologize for the inconvenience and hope you find this information helpful
Sincerely,
Jenn Hapdus
Executive Offices
Attached hereto is
a copy of the initialed contract page authorizing the terms and conditions
of the purchase, including the travel dates selected
This contract for request number 1***was originally initialled on Wed Feb
20:07:EST
Your Trip Summary
Names
must match photo IDPlease verify spelling and edit names
if necessary
Najee Aleem
Machill Osuagwu
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Thursday, April 17,
Flight
2h 22m, mi
FromGeorge Bush Intercontinental Airport (IAH)
Houston, TXDeparts: 6:AM
ToDenver Intl Airport (DEN)
Denver, COArrives: 7:AM
AircraftAirbus A(Jet)
Economy/Coach Class
Returning Flight Information - Sunday, April 20,
Flight
2h 16m, mi
FromDenver Intl Airport (DEN)
Denver, CODeparts: 2:PM
ToGeorge Bush Intercontinental Airport (IAH)
Houston, TXArrives: 6:PM
AircraftAirbus A(Jet)
Economy/Coach Class
Passenger
and Ticket Information
Najee AleemSeat Preference
Flight 243: Aisle Seat Requested
Flight 250: Aisle Seat Requested
Ticket Type:Electronic
Machill OsuagwuSeat Preference
Flight 243: With Others Requested
Flight 250: With Others Requested
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$433.84This is the BEST PRICE for these flights GUARANTEED!
Baggage fees
are not included in your trip cost
Important Information
•
Change penalties/restrictions applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
Initial Here:
NA
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

HiPlease see the response that we sent to our customer below
*** *** ***
face="Calibri">We wanted to take this time to contact us in regards to your hotel reservation at the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you do not feel that this is a star hotel and are requesting a refund for your stay
We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations
This hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services
We do feel that this hotel is properly rated through our system, and have contacted the hotel to share your experience; however, they are unwilling to offer any refund for your stayWe would; however, like to provide you with a 20% goodwill refund in the amount of $as well as offer you a 20% discount coupon to be used for a future Express Deal reservation
This coupon expires on November 30, 2017. Coupon Code: HY7WVNBT
This compensation is not intended to place a value on your experience
It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs
We apologize for any inconvenience and we thank you for your time
Sincerely,
*** ***
Executive Offices

Our record indicates that this matter has been
addressed with the consumer
Sincerely,
N D***
Priceine.com

The customer service person's name was *** *** *I also completed a survey expressing my dissatisfaction and *** dishonest information

Dear MsRose,
Thank you for contacting us regarding your reservation at
the *** *** *** Midtown booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
location you received and are unhappy that you found a lower rate
Prior to submitting your request, we provided you with a
virtual map to view where your hotel could fall within the area selectedWe
confirmed the hotel you received is within the Downtown ***e Area that
was selectedWe also confirmed when our representatives looked for the lower
rate, they were unable to find oneWe are sorry if you are unhappy with the
hotel you received; however, your reservation is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:
The website switched the dates on me, of course they are going to say that their information says the 19th, because they switched it to the 19th even though I selected the 20th
The confirmation page says the 19th because their system made an error when I selected the 20th.
I was not able to take the initial flight on Saturday because I had to make alternate travel arrangements
I am not going to pay for something I did not use and I did not authorize
Sincerely,
*** ***

HelloPlease see the response below that we have sent to our customerThanks
Dear Ms***,
"margin: 0px">Thank you for taking the time to contact us regarding your airline reservation for Request Number ***We are writing to let you know we received your Revdex.com complaint in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a compensation because you advised the airline was unable to get your luggage to your destinationWe reviewed your information and confirmed you will need to contact *** Airways directly for assistance at ###-###-####The carrier is responsible for getting your luggage to your destinationKindly ask them for their "Contract of Carriage" which clearly outlines the airline's responsibilities regarding your baggageAlso, most airlines will arrange for delivery of delayed luggage, as long as you file a baggage claim at the arrival airport and the bags were tagged to your destination airportKindly have your airline confirmation numbers, *** and *** ready when you callThank you for your time and we hope you find this information helpfulSincerely,
Junko A***
Executive Offices

Revdex.com, IncWe have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence
The customer is requesting a refund for the exchange fee she incurred when she requested and authorized a ticket exchangeThe consumer claims that during the exchange, she requested both tickets to be exchanged and not only her ticketThe recorded call was reviewed, and we have verified that no error occurred as claimed by the consumerThe call recording confirms, that the customer stated,"I'm just trying if I can get one of my tickets changedJust my ticketI'm trying to find a flight From *** to ***, *** on the 23rd of December." In addition, prior to completing the ticket exchange, the agent again reviewed the details of the exchange to the customer, and we have verified that the customer gave consent to proceed with the exchange for one ticketWe are sorry that the exchange fee is non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for your
unused ticket
As a courtesy, our travel services department contacted the
airline on your behalf,and we have been informed that your ticket is valid for
exchange until April 15, Please note that all fees will apply per airline
fare rulesYou may contact *** *** at *** for further
assistance or if you decide to exchange your reservation with us, please
contact our Air Travel Services department at ***
Thank you for choosing to contact usI hope you found my
email helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I wasted a lot of time on the phone checking facts about the hotel Priceline.com should have verified the information prior advertising free parking and pool.
I believe, "Dinner on us" ($gift card) is appropriate in this situation
Sincerely,
*** ***

Revdex.com, Inc
Attached hereto, is a copy of the consumer’s contract page disclosing
the consumer’s selected room type as follows:
$
per night
--------------------------------------------
Queen Bed - Nonsmoking Room - Free Continental Breakfast, Wifi,
Fridge, Microwave | + room
details
Freebies: Free breakfast and free internet
in room
Flexible
Cancellation - See Details
We are sorry that we are unable
to assist the consumer any further in this situation and we appreciate the opportunity to clarify.Room Details:Studio
Suite Ns Studio Suite:King Bed:Living Area With Sofa-Sleeper:Full Kitchen:Free
Wifi
Sincerely,
** ***
priceline.com
This
contract for request number *** was originally initialed on 2014-08-18:23:
Check-In:
Fri, Aug 22,
Check-Out:
Sat, Aug 23,
Night
Room
>> change dates
*** *** * *** ** *** ***
*** *** *** *** ** ***
about |
more photos |
hotel map |
guest reviews
|
amenities
*** *** *** * *** ** *** *** gets high marks for its free continental breakfast, its
reasonable rates and its convenient location
rooms from
$
per night
Choose Your Room
Your credit card will not be charged for this room
until the time of your stayLock in your room price now...and pay later
We've chopped booking fees at this hotel to keep
our bottom-line prices lower
We guarantee the best possible price on this room
$
per night
--------------------------------------------
Queen Bed - Nonsmoking Room - Free Continental Breakfast, Wifi,
Fridge, Microwave | + room
details
Freebies: Free breakfast and free internet
in room
Flexible
Cancellation - See Details
Room
Details: Queen
Bed Non-Smoking Room With Free Continental Breakfast, Wi-Fi, Refrigerator,
Microwave, And Lcd Tv
$
per night
This
hotel was just booked by another customer at 2:PM today
--------------------------------------------
Queen Bed - Accessible
Nonsmoking Room - Free Breakfast
| + room details
Freebies: Free breakfast and free
internet in room
Flexible Cancellation - See Details
Room
Details:
Accessible Queen Bed Non-Smoking Room With Free Breakfast, Safety Bars,
--Npq1--Raised Toilet, And Lcd Tv
$
per night
only left
at this rate
--------------------------------------------
Queen Room with Two Queen Beds | +
room details
Freebies: Smart Deal
Freebies: Free breakfast and free
internet in room
FREE Cancellation
until 03:PM on Aug - See Details
Room
Details: Queen
Room With Two Queen Beds - This Room Features A Tea- And Coffee-Making
Facilities And Cable Tv.Please Note That The Price Is Based On Guests
Maximum Occupancy Is (See Hotel Policies)
Room
Facilities: Shower,
Telephone, Fax, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Desk,
Ironing Facilities, Fan, Toilet, Microwave, Bathroom, Extra Long Beds (>
Metres), Heating, Cable Channels, Additional Toilet, WaService, Alarm
Clock, Coffee Machine, City View
$
per night
--------------------------------------------
Queen Beds - Nonsmoking Room -
Free Continental Breakfast, Wifi, Fridge, Microwave | +
room details
Freebies: Free breakfast and free
internet in room
Flexible Cancellation - See Details
Room
Details: Queen
Bed Non-Smoking Room With Free Continental Breakfast, Wi-Fi, Refrigerator,
Microwave, And Lcd Tv
$
per night
--------------------------------------------
Queen Beds - Smoking Room - Free
Continental Breakfast, Wifi, Fridge, Microwave | +
room details
Freebies: Free breakfast and free
internet in room
Flexible Cancellation - See Details
Room
Details: Queen
Bed Smoking Room With Free Continental Breakfast, Wi-Fi, Microwave, Refrigerator,
And Lcd Tv
Your
credit card will not be charged for this room until the time of your stay
Lock in your room price now...and pay later
We've
chopped booking fees at this hotel to keep our bottom-line prices lower
We
guarantee the best possible price on this room
$
per
night
--------------------------------------------
Queen
Bed - Nonsmoking Suite - Free Breakfast, Wifi, Fridge, Microwave | + room details
Freebies:
Free
breakfast and free internet in room
Flexible
Cancellation - See Details
Room
Details: Queen
Bed Non-Smoking Suite With Free Breakfast, Wi-Fi, Refrigerator,
--Nfq1--Microwave, And Lcd Tv
$
per
night
--------------------------------------------
Queen
Bed - Smoking Suite - Free Breakfast, Wifi, Fridge, Microwave | + room details
Freebies:
Free
breakfast and free internet in room
Flexible
Cancellation - See Details
Room
Details: Queen
Bed Smoking Suite With Free Breakfast, Wi-Fi, Refrigerator,
--Sfq1--Microwave, And Lcd Tv
$
per
night
only
left
at this rate
--------------------------------------------
Queen
Suite with Sofa Bed | + room details
Freebies:
Free
breakfast and free internet in room
FREE
Cancellation until 03:
PM on Aug - See Details
Room
Details: Queen
Suite With Sofa Bed - This Suite Features A Tea- And Coffee-Making
Facilities, Cable Tv, And A Microwave
Room
Facilities:
Tea/Coffee Maker, Telephone, Air Conditioning, Wake Up Service/Alarm Clock,
Iron, Radio, Desk, Ironing Facilities, Fan, Toilet, Microwave, Bathroom,
Extra Long Beds (> Metres), Heating, Cable Channels, Bath Or Shower
Summary
of Charges
For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking
This new flexible feature is available at the hotel you have chosen
x close
"Pay When You Stay SM" room
This is a "Pay When You Stay" roomThe hotel will bill you the amount
shown below at the time of your hotel stay
The actual
charges for your hotel room are shown in the local currency below
Room Cost: (details)
avgper room, per night
$
Rooms:
Nights:
Room Subtotal:
$
Taxes:
Taxes & Fees:
$
We've chopped fees on this hotel
You Pay Today:
$
Total Charges: Total Charges:
$
Best Price Guarantee on this hotel
Mandatory Hotel Fee:
$null
- This
hotel fee is charged by property at checkout
Total
Cost:
$
*The
U.Sdollars estimates provided are based on the current exchange rateThe
hotel will determine the final total
Reservation
Name (Age or Older)
Enter the name of the person
checking into the hotelThis person must present a valid photo ID and credit
card at check-in
Room
*** ***
***
*** ***
Important
Information
Room Description: Queen Bed Non-Smoking Room With Free Continental Breakfast,
Wi-Fi, Refrigerator, Microwave, And Lcd Tv
Your reservation is for night,
checking in on Fri, Aug 22, and checking out on Sat, Aug 23,
for Room
Rate Description: Websaver - Full pre-payment required upon booking
Hotel Freebies Details:
Free breakfast and free internet
in room
Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Wednesday, August 20th (local hotel time)
If you decide to cancel your reservation anytime between noon on Wednesday,
August 20th and noon on Friday, August 22nd (local hotel time), the hotel
requires payment for the first night's stayYou will be charged for the
first night's stay including taxes and feesAny remaining amount will
be refunded to youRefunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, August 22nd)
•
Please note
that this booking is being offered to you through our subsidiary, Agoda.com
Mandatory
Fee: This
hotel charges an additional This fee will be charged to you directly by the
hotelMandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe feesThe amount of the charge is subject to
change
Guarantee
Policy:
Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you don't cheto the hotel on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
Your credit card is charged the
total cost above at time of purchasePrices and room availability are not
guaranteed until full payment is received
Your
PayPal account is charged the total cost above at time of purchasePrices
and room availability are not guaranteed until full payment is received
Additional
Information About the Room You Selected:
Important
Information From The Hotel: You must show a valid photo ID and credit card
upon check-inPlease note that all special requests cannot be guaranteed and
are subject to availability upon check-inAdditional charges may apply
Guests are required to show a photo identification and credit card upon
check-inPlease note that all Special Requests are subject to availability
and additional charges may apply
All rooms are booked for double occupancy (i.e
adults) and accommodations for more than two adults are not guaranteed
Your
credit card will be used to guarantee the reservationThe hotel will charge
you directly for room and taxThe hotel reserves the right to authorize your
credit card prior to check-in
Your
credit card will be used to guarantee the reservationThe hotel will charge
you directly for room and taxIf you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotelThe hotel may
require a deposit on confirmed reservationsDeposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel
If your hotel requires a deposit, they will charge the credit card provided
at time of bookingIn the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled
Please contact this property directly for their deposit policy
If you
don't cheto the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate
By continuing with
your booking, you agree you have read and accept our terms & conditions
and privacy
policy

Upon review of the inquiry, we spoke with *** - Guest
Relations Manager at the property and we are currently making attempts to
resolve this issueWe thank
you for your patience while we continue to work to
resolve this matter and will provide you with an update once we receive
additional information from the hotel, which may take - business days
Sincerely,
* ***
Priceline.com

Complaint: ***
I am rejecting this response because:
There was no response attached
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your rental car reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about your reservationRegarding the refund for the insurance, our records indicated that a refund for $was processed today, October 30, We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days
We understand that the wedding was cancelled due to military deploymentWe can make an exception and cancel the reservation and issue a full refundShould you decide to cancel the reservation, please contact us prior to your scheduled pidate and time, which is 4:PM on Wednesday, November 11, After this time, the reservation remains non-refundable
If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
We apologize for the inconvenience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:
The sum of $was credited to my credit card todayBelow is the amount refunded so far
June Priceline.com $May Priceline.com $May *** *** $
Total Refund $
Total Amount that as built by Priceline $
Balance yet to be refunded by Priceline as of June 2015 $

Trip Number: ***
Customer or Passenger's Name: Janak Soni Worked last by:
Zadhy Solinap
Dear MrSoni,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe are understand your
concern regarding the baggage fees information on our website and you would
like to receive a refundThe baggage fees listed are not guaranteed and may
change at the airline's discretionThe fees displayed are based on coach,
business, and/or first class airfares and may apply each time your baggage is
checked inThese fees may differ in certain circumstances, which may include
fare type, if you pay at the airport or on the airline's website, your frequent
flyer status and cabin class
Also, we understand your concern regarding your return
tickets to IndiaWe contacted the airline on your behalf and upon research of
your issue, the airline verified that on December
you traveled from ORD (Chicago) to LHR (London)The
flight was delayed and you missed your connecting flightWhen you arrived in
London on January 1, *** *** exchanged the tickets for travel on *** *** traveling LHR (London) to DEL (New Delhi, India) to *** (Ahmedabad)
The departure was on January and arrived on January
When the above mentioned exchange took place, American
Airlines did not exchange the entire ticketThe airlines only exchanged the
flights affected by the flight delay
When *** *** exchanged the outbound flights
with ** ***) to 9W (*** ***), th** did not cancel the ** flights
Therefore, ** marked your reservation as a no-show and cancelled the entire
reservation, including the return flights*** *** then rebooked the
return flight using ** (E*** ***s) departing *** at
4:a.mflying to *** When *** *** rebooked
the return flight, th** did not charge you any additional fees
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

border-right-style: solid width: 787px; padding: 0px; background-">
Dear MrBarry,Thank you for taking the time to contact us regarding your reservation at the *** *** By *** ***/near Hamilton Place for Trip Number ***
Your refund has been processedBelow is the breakdown of your refund:Remaining Hotel Cost: $(Cost after refund of $processed on July 6, 2016)Travel Insurance: $30.00Total Refund: $305.94The refund will be processed through our system within one business dayYour bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days.I apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, Berna A***Executive Offices