Priceline.com

Dear Ms***,
Roman">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your hotel reservation at the Jw *** *** *** for Trip Number ***
Our records indicate that your selected reservation is
non-changeable, non-cancelable and non-refundableAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Upon selecting the Name Your Own Price option, a
notification appeared advising that filters do not apply for Name Your Own
Price reservationsAdditionally, this information was also presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changesWhen you purchased your reservation, you agreed to those
termsWe are unable to change, cancel or process a refund for this
reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
This response does not do anything to help the situationI'm losing 50% more money to priceline over a greedy errorThey won't match the actual price of the trip and they will not match the hotel offer to give $in food for each night purchasedOffering to let me cancel my hotel room is the same as putting money in my left hand and asking for it out of my right handI never realized that a business guarantee could be good for only one dayIt's one thing to over pay for (what is actually a $trip, I paid $+) a trip by let's say $or so, but over $300? You've got to be kidding meThey act like they didn't know it could be found this cheapI will remember thisAnd so will the
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
they did not offer any resolutionThey have done nothing.
Sincerely,
*** ***

The response didn't address the issues raised in my original complaint, that is misleading webpage design (which is equivalent to product information) and bad customer service (cursing for a fire in the booked hotel)
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I was contacted by a Priceline.com associate who resolved the claim with me via phone conversation The reservation was cancelled and I will be reimbursed the cost of the sale minus $cancellation fee I am pleased with this result and feel the complaint should be closed at this point Thank you for working on my behalf in this process I appreciate all you've done
Sincerely,
*** ***

According to the
consumer, the confirmed hotel in not located in his/her selected
area
Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the Express Deals purchase, including the area selected
*** *** Strip North
*** *** Strip North
Upon review of
this matter we have confirmed that the Trump International Hotel, *** ***
located at *** *** *** ***, *** *** ** *** is clearly located
within in the shaded area labeled *** *** Strip North
We are sorry that the consumer’s selected purchase is non-refundable,
and we are unable to further assist
Sincerely,
** ***
Priceline.com
This
contract for request number *** was originally initialed on 2014-09-21:17:
$
per night
Star Hotel in *** *** Strip North Area for
$171/night
This deal saves 20% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals
Area:
No matter the odds, you will find
spectacular gaming and shopping along the north end of the StripThis zone
covers the vicinity on or just a stone's throw from the Strip(Click for full
Description)
Star Rating:
What hotel is this?
Guest Score:
Rated
out of (or higher)
Guaranteed Amenities:
Free Internet in room
Outdoor Swimming Pool
Pets Allowed
Restaurant
Business Center
Fitness Center
Check In:
Thu Sep 11,
Check Out:
Mon Sep 15,
Rooms:
Room
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
All
rooms will accommodate up to adults
Reservation ***
*** ** ** ***
*** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** *** *** ***
*** *
***
***
*** ***
*** *** *** ***
*** *** ** *** ** ** ** *** ***
*** * *** *** *
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events
24/Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Yes!
I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions
No,
thanksI prefer to travel without Trip Protection
Summary
of Charges
Price
per night:
$
Rooms:
Nights:
Room Subtotal:
$
Travel Insurance
$( DECLINED ) + Add
now Recommended!
(remove)
Taxes & Fees:
$
Priceline Hotel Coupon:
-$
Total Priceline Charges:
All prices are in U.SDollar
$
Charged by Priceline
today when you book
Additional Mandatory Fee:
$* (USD )
This hotel fee is charged by property at
checkout
Total Cost:
$
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory
fee of $per room per night is collected at the hotel
Review Important Information
All rooms will accommodate up to peopleRequests for
bed types (King, Queen, Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf
you do not cheon the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you
have seen during a hotel search on pricelineAny sorting or filtering
options previously used will not apply to this request
Mandatory Fee:
This hotel charges an additional $per room per nightThis fee will be
charged to you directly by the hotelMandatory fees are not optional and
typically cover items such as resort fees, energy charges or safe fees
The amount of the charge is subject to change
The reservation holder must present a valid photo ID
and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkoutThese charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stayRooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowedIf your request is not accepted, your credit card will
not be chargedPrices are not guaranteed until purchase is complete
If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stayRooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowedIf your request is not accepted, your PayPal account will not be
chargedPrices are not guaranteed until purchase is complete
*** *** * have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
1) I have sent messages to your company none of which have been responded to2) you would think due to your in responsiveness, you could make one exception considering this had to be cancelled due to a death in the familyPlease have a manager email me immediately at the email address providedI want to understand why this is okay to not make one exception over a deathSeriously, how cold hearted and inconsiderate can your company be? And I will make sure your corporate and president knows about thisI will send you a death certificate if you do not believe me, but I find it hard to believe you would ask me for thatI will be sure never to do business with your terrible company AND no one I know uses youI hope that response was worth itAnd by the way, never once even said sorry for your lossAmazing

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** *** *** booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on a past hotel reservationWe reviewed your reservation details and
confirmed the reservation was not a fraudulent purchaseWe are sorry if you
did not intend on booking a reservation; however, your request is
non-changeable, non-refundable and non-transferable
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 09/08/at 10:AMPriceline has processed the refund to your method
of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost(including taxes and fees and $priceline hotel coupon)
$
($86.24)
$Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Hi Revdex.com. Please see the response to the rejection we have sent the customerDear Mr***,
Thank you for taking the time to contact us regarding *** ***'s reservation at the *** *** * *** *** for Trip Number ***
We are writing to let you know we received your Revdex.com complaint in our Executive Offices
We apologize for the inconvenienceWe understand you are requesting for a full refund of your reservation because the hotel's swimming pool was not available during your stayWe reviewed your information with your confirmed hotel and verified your reservation was usedThe hotel will not allow any refunds or compensationsBased on the Hotels cancel policy, this is normally a non-refundable reservationAs a one time exception, a full refund was issued on October 28, in the amount of
USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days
Thank you for the opportunity to assist you and we hope you find this information helpful
Sincerely,
Junko A***
Executive Offices

HiPlease see the response below we have sent to our valued customer. Thanks
Dear M** ***
*
Thank you for taking the time to
contact us regarding your hotel reservation for Trip Number ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation
Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIf Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort (or a condo), which will meet or exceed the minimum qualifications of the star level you initially requestedThe property that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request
We are unable to change the reservation to a different hotel; however, as a one-time exception, we can cancel this reservation for a refund
Should you wish to cancel this reservation, please respond to this email before November 9, Refund or cancellation may not be available after this date
We look forward to assisting you and resolving your issue
Sincerely,
*** ***
Executive Offices

Revdex.com, IncWe have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePlease note that the attachments provided by the consumer are screen shots of the website and not the consumer's booking for request number ***Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel datesWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Sun Jan 00:21:EST Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events
$Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency servicesAirfare Details
Depart:Fri, February 13, Return:Sun, February 15, *** *** *** *** *** *** *** **
*** *** *** *** *** *** *** *** **
Flight Times:The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next dayConnections:Maximum of connection each way(layovers will be no longer than hours)
Ticket Delivery:Electronic Tickets
Passengers:*** *** *** *** *** ***
Aircraft:Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:(All prices are in US dollars)
$Baggage fees are not included in your trip costImportant Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided•
You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inInitial Here:**
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy
2/23/
Complaint
I selected the travel date of Sunday, February 15, however the incorrect departure date was bookedI called within minute of the flight being booked and spoke with a representative that told me I was not yet charged,and that I would be refunded in hours if I had beenI called my card
while I was on the phone with the representative and informed him I was chargedHe said I would be refunded in hoursI then received an email saying the refund would be in 5-business days! That is one to two weeks later than what I was toldI asked the representative when I would be refunded before he canceled the flightHe was not honest, and I am out of my money, with no flight
Desired Resolution
I would like my refund by credit to my credit card in hours as I was told by the priceline representative that I spoke with from 7:15-7:pm 1/28/
Consumer Business Dialog

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The consumer states:
“Canceling the entire ticket just bc I
cannot make it to departure flight is unfairIn addition, I have read the
entire email I received after I made my purchaseI didn't read anywhere that
if I can't make it to departure flight, my returning flight will be canceled”
Attached hereto is a copy
of the consumer’s initialed contract page agreeing to the terms and conditions
of the selected purchase, including the following disclosure conspicuously
listed under IMPORTANT INFORMATION:
Important
Information
•
Ticket is non-refundable and changes are not permitted
Please read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationNo refunds will be granted for the unused
portion of your trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy
We are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Sun May
15:44:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cashEnter
an offer and we will see if an airline accepts your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Sunday, May 24,
(operated by Envoy as American
Eagle)*** ***
** *** *** **
From*** *** ***
*** *** *** **Departs: 6:PM
To*** *** *** ***
*** **Arrives: 8:PM
AircraftEmbraer (Jet)
Economy/Coach Class
Returning Flight Information - Tuesday, June 23,
(operated by Trans States as
American Eagle)Flight
1h 35m, mi
From*** *** *** ***
*** **Departs: 4:PM
To*** *** ***
*** *** *** **Arrives: 6:PM
Aircra*** *** *** ***
*** ***
Passenger and Ticket Information
Passenger 1:
Seat Preference (Change Seat)
Flight *** **
Flight *** ** *** ***
Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of must be accompanied by an
adultNote: Meal and seat preferences are not guaranteed
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in
Adult Passenger 1:Under 18?
1. First Name:
***
2. Middle Name:
3. Last Name:
***
4. Suffix:
--
5.
1. Frequent Flyer Number:American AAdvantage
Please provide your TSA Secure Flight
information nowLearn more
1. Date of Birth:***
2. Gender:***
Infants:
Number of unticketed passengers under age 2:
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Please select a Trip
Protection preference
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket Cost:
$per ticket
Airline Ticket Taxes & Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Ticket is non-refundable and changes are not permitted
Please read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservationNo refunds will be granted for the unused
portion of your trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear Mr***,Thank you for taking the time to contact you in regards
to your hotel reservation at the Hotel Le Manoir *** booked under Trip Number
***.We are currently researching the additional charge with our
Accounting department and are making attempts to resolve this issue for youWe
hope to be in contact with you in to business days with a
resolution.We apologize for any inconvenience and thank you for your
patience while resolving this issue.Sincerely,*** **Executive Offices

Revdex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion
The
consumer selected Priceline's Name Your Own Price service for a property
located in the area labeled *** *** Airport
City Area
We
are sorry that the consumer is not satisfied with the location of his/her Name
Your Own Price hotel room accommodations at the Courtyard by
Marriott *** *** ***
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer's selected area(s)
The
Courtyard by Marriott *** *** Henderson is clearly
located in the shaded area of the mapping guidelines for the area labeled *** *** Airport City Area
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels
We are sorry that we cannot change, cancel or refund the purchaseOur ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the reservation selected
by the consumer is non-changeable and non-refundable
We hope you find this information helpful and appreciate the opportunity to
clarify the matter
Sincerely,
** ***
priceline.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and
appreciate the opportunity to respond
The
consumer selected and purchased a non-refundable reservation and requests a
refund
Priceline offers a variety travel service options, including
reservations that permit cancelations
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected a reservation that
provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase
We appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number 1*** was originally initialled on Sun Jun
18:50:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Tue, June 17,
Return:
Mon, June 30,
Departing Airport:
Portland Intl Airport (PDX)
Portland, OR
Arrival Airport:
Los Angeles Intl Airport (LAX)
Los Angeles, CA
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ***
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
sl
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear *** ***,
Thank you for contacting us regarding your reservation
with *** *** * ***
We are writing to let you know that we have received your
email in our Executive OfficesWe understand you are requesting a refund for
the upgrade fee charged by the rental partner
On your behalf, we contacted *** and spoke with
*** in their billing department
*** confirmed that the driver was provided with an
economy car upon arrival; however, chose to upgrade to a compact car and was
given a *** ***
We are sorry if you feel the rental partner was providing
the driver with the wrong vehicle type; however, according to ***, the
driver was originally given the car type requested and chose to upgradeWe are
unable to refund the upgrade fee as requested
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: This process of trying to speak with anyone with decision making authority at Priceline.com aka *** with a pulse is frustratingWe continue to get the same repeated response that their Revdex.com response reflectsre: It is out of their hands, there is nothing more to do, it was the consumer's faultEnd of StoryPlease read the following from the *** ***, regarding traveling while pregnant.
***
Priceline.com partners with other companies to fulfill travel and insurance needs and takes no repsonsibilityI love that they refuse to step to the plate and figure out a middle ground with a pregnant woman who was unable to travel, leaving the family out of pocket $1,(plus) prior to having their childI will no longer use/ refer their business but will do everything in my power to get our story of mistreatment out thereAs a small business owner and a soon-father, I promise you that
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
So for the complaint below I have accepted the resolution on March 8th for the full refund amount as per the message from Revdex.com for the booking that I never stayed
I called Priceline customer service inquiring about the refund and they said they can't do anything and I will have to contact my bankMy bank said they don't see any refund coming to the account for the dollar amount mentioned below
Can you please let me know what's going on with this and when I should see my refund to the credit card otherwise I will be opening another complaint regarding this issue
This is been a nightmare for me dealing with Priceline and Revdex.com seems like no one knows what is going on with this.
My take from the message sent to me from Revdex.com on March 8th is that I'm receiving the full refund but Priceline has a different story
Please advise
Thanks
Sincerely,
*** ***