Priceline.com

Complaint: ***
I am rejecting this response because:
No one from priceline is looking into what I am sayingPlease look up the phone call that I made and you will hear that I CANCELLED the reservationWhy would I call and sit on the phone waiting for a representative if I needed confirmation? There were automated confirmation options as well as email confirmations, I would not have wasted my time for mins sitting on the phone to confirm, I was cancelling with the representative. I called priceline to CANCEL and I was told by the representative that that was finePlease look up the phone call on record and verify thisI also had previously called the hotel and confirmed with them that I could cancelIf the policy was that I needed to cancel by Saturday July 19, this was not told to me by the representativePLEASE look up the phone call on record and listen to itYou will hear that I clearly cancelled the reservationI am not sure if the representative was not paying attention and recorded it wrongly, but I did NOT CONFIRM the reservation, I cancelled itI feel like everyone at priceline is giving me the brush off and not looking into my requestIf anyone would look into it, they would see that I clearly cancelled and did not confirm a reservationPlease look into this and refund my money immediately
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I booked this trip WITH and through priceline.comAs I said before, prior to this issue, I had never even heard of ***Priceline needs to own up to this and take responsibility for itContracting your bookings to a third party without their knowledge or consent is misleadingDeflecting customer's concerns, when they have issues, is absolutely poor serviceI have been a loyal customer of Priceline for YEARS, I have spent thousands with the company, and own a credit card with your name on itThis is simply unacceptable. You should be able to see from the documents attached that I DID in fact go through your websiteOtherwise, why would it say priceline at the top of my confirmations??
Sincerely,
*** ***

We are in receipt of the complaint
initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including
reservations that permit cancelations
When selecting a reservation, the consumer is provided with
the terms and conditions associated with each reservation prior to purchase
In this case the consumer selected a reservation that
provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase
We appreciate the opportunity to clarify
Sincerely,
ND’Angelo
Priceline.com
This
checkout page for trip number
was submitted on 2015-03-20:40:
Please Review Your
Request
Star Moderate Hotel
Which hotel will I get?
CheDate:
Thursday, March
19,
Check-Out Date:
Friday, March 20,
Region
***, TX
City Areas:
*** ***
Downtown ***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
Hope Gonzalez
Number of Rooms:
Guaranteed Amenities:
Free Internet
Number of Nights:
Offer Price Per
Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** Lodge & Suites for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that the
wrong date was booked for your hotel room reservation and you are requesting
for a full refundPrior to submitting your request, you were presented with
a Contract PageThis contract provided details of your request, including your selected
check-in, and check-out datesWe have reviewed your record and found that you
submitted a request for a stay in a Star Hotel in the Black River Falls
Area, for cheon Thursday, July 24, 2014, for one night, and we have verified
that you received a reservation as requested
An exception to the no-cancel policy was provided; however,
we will be unable to waive any cancel feesCancellation fees offset charges
imposed by our travel partners for the cancellation of non-refundable
reservations, and are consistent with the fees charged by the travel partners
or other travel agencies
We verified that you managed to book a new reservation
for the correct dates, and 50% of your
cancelation fee, amounting to $64.20, was processed on July 22, The
refund will be processed through our system within one business dayIt is your
bank that will post the refund to your accountBank processing time varies, so
please check with them if you do not see the refund in your account within a
few business days
We apologize for any inconvenience this has brought you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Date Sent: 9/22/1:22:AM Dear Ms***,
Thank you for your response.
I had received the identical response, from the same human being, from the Priceline.com office in the *** last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at *** Rental Car at *** International AirportNeither service nor integrity exist at this locationI have waited on "hold" at ***, *** for hours to speak to any live human being about the serious neglect at this Location, to no avail.
I do not accept the Priceline.com response as credibleI believe that Priceline has no idea what is going on in their "Partners" *** Airport location, or perhaps they do...which would be even more disgustingIt apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s)I look forward to speaking with you regarding our experience with ***, via Priceline.com
Sincerely,
*** *** Complaint: *** I am rejecting this response because: Sincerely, *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
That said, given the number of interactions and inconsitent messages received from Priceline's customer service representatives and the amount of effort needed to resolve this issue I would strongly caution other consumers from using this company
Sincerely, *** ***

Dear MsSachar
"">
We wanted to take this time to contact you in regards to
the rental car portion of your vacation package with *** Corporation for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
As we understand, you attempted to pick up your rental,
however, *** Corporation had no cars available at your scheduled pick up
timeWe apologize for the inconvenience, we have verified with ***
Corporation that your rental was not picked upAs as an exception to our
policy, we have refunded the rental car portion of your packageThe refund
details are below:
Refund Amount: $
Cancellation Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
Sincerely,
Israel Ko
Executive Offices

I have received the consumer’s additional
commentsPlease note that the consumer received a courtesy refund for this reservation
I am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’***
Eecutive Offices
Your
Reservation Has Been Cancelled
Your hotel reservation was
cancelled on March 20, at 12:AM Eastern Daylight Time Please see
details below
Your
cancellation number is
Your Cancelled Reservation
*** *** Sacramento
*** *** ***
*** ** ***
***
Check-In:
Sat, Mar 19, - 03:PM
Check-Out:
Sun, Mar 27, - 12:PM
Billing Name:
*** ***
Credit Card:
*** *** ** ***
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation
Penalty:
$
Total
Amount Refunded to Credit Card:
$

The following correspondence was sent to the consumer on Nov 06, at 14:26:PM ET
Dear *** ***
Thank you for
taking the time to contact us regarding your reservation with United Airlines
for Vacation Package Request Number ***
We are writing to let
you know that we have received your Revdex.com concern in our
Executive OfficesDue to the nature of your concern, we would like to speak
with you directly by phone
We have been trying to contact you today in
an effort to assist you with your concern; however, we were unable to speak with
you at the number you provided at the time you booked your reservationIt is
very important that we speak with you today and prior to your scheduled
departureAs a reminder, you are scheduled to return to Los Angeles tomorrow,
November 7,
Please contact us directly at: 1-866-xxx-xxxxThe
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
SaturdayYou will need to enter your Request Number, which is ***46, when
you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We apologize for the inconvenience and hope
to speak with you as soon as possible
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding *** *** United Airlines operated by *** *** flight for
Trip Number
***
We are writing to let you know that we received your
email in our Executive Offices
We understand you would like to clarify the exception
offeredWe reviewed your reservation and verified that we can offer you a
one-time exception to exchange the ticket with the same airline and you will be
responsible for the difference in fares and the USD per ticket exchange
feeIn addition, your ticket expires on March 16, and the new travel must
be completed before the ticket expirationPlease also note that the
passenger's travel date should not exceed March 16,
If you are interested in processing an exchange before
the specified date, kindly call customer service at ###-###-####
We hope to hear from you soon
Sincerely,
Junko A***
Executive Offices

According to the consumer, the $credit card bonus was not applied to the reservation as expected
In accordance with the terms and conditions of the credit card offer, the $bonus is provided in a form of a credit in the consumer’s billing statementThe consumer will receive a $credit in the Barclay's statement summaryThe consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any further assistance
I hope you find this information helpful and we appreciate the opportunity to caddress this matter
Sincerely,
N D’***
Executive Offices

Complaint: ***
I am rejecting this response because:
Price for the hotel is certainly determined by having a pool or notI was charged for a hotel with a pool regardless of the pool being out of order during my stayThis is dishonest pricing and the business is hosting behind an agreementInstead of doing the right thing, you are losing a repeat customer.
Sincerely,
*** ***

Dear *** ***,
"">
We thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that
contacted us due to quality concerns of your confirmed hotel and you are
requesting a refundWe are sorry to hear that your hotel fell short of your
expectationWe appreciate your feedback and documented it for future
reference
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
*** = star
*** = star
*** = star
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, the hotel you
received has been star-rated by priceline according to our rigorous rating
systemThis means that our hotel staff has researched your hotel, reviewed
customer comments and compared star ratings assigned by other rating services
We have contacted the appropriate people at the hotel to
share your concernsOur records indicate that the hotel's front desk has requested
that you return to their hotel and allow them to address your issuesWe again
contacted the hotel today regarding your complaintsThey will be unable to
offer a compensation since they were not informed of any problem during your
stay
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear Mr***,
We wanted to take this time to contact you in regards to
your *** Airlines ticket booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
show that you were charged twice for this ticket in the amount of $and
are asking that one of those charges be returned
After our review of this concern we are only able to
locate one reservation with *** Airlines in the amount of $When the
reservation was purchased there was a pre authorization that should have been
removed when the charge was processed by the airlineIf you are showing two
charges on your statement, we ask that you please fax that information to
###-###-#### to my attention and include the trip number ***Once this
information is received we will be able to further review the concern
Thank you for emailingI appreciate your patience while
we continue to work to resolve your issue
Sincerely,
Bryan B***
Executive Offices

Revdex.com, Inc
If MsAmber Canady is alleging fraudulent use of her MasterCard (*** as
with all credit card fraud claims, this matter must be reported to the appropriate authorities
and to the credit card issuing bankThe bank will investigate the fraud claim,
and, as always, priceline will assist with credit card fraud
investigation inquires
***
MASTERCARD
CC Number (last digits):
Sincerely,
N
D’Angelo
Priceline.com

Dear *** ***,We apologize for any delay in providing the resolution to your concern.Please be advised that we are still working with *** Rent-A-Car in making attempts to resolve this issue for youWe hope to be in contact with you in three to five business days with a
resolutionI appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico T***Executive Offices

Dear Mr***,
Roman">
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesIn your correspondence,
you state that you requested a hotel
reservation for same day check-in, however, you were provided a reservation for
the following day
Upon review of this matter we have confirmed that you
booked your reservation on Sunday, November 23, at 2:12:AM ESTAs
requested and authorized, you were provided with a reservation for the same day
for night, for check -in on Sunday,
November 23,
Further research indicates that you requested to cancel
your reservation on November 23, 2014, at 09:37:AM EST with a chat agent, and you
were advised that your reservation is non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Revdex.com, Inc
We have received the consumer’s additional comments
Our record confirms that the customer selected a Published Price airline ticket with *** *** ***Therefore, when the customer contacted priceline requesting to change the ticket, the call was transferred
to the merchant of record, *** *** ***Please note that *** *** *** agent, ***/***, confirmed that they assisted the customer with the change request
on February 7th
Sincerely,
* ***
Priceline.com

I am in
receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Our records confirm
that the consumer selected and authorized the following airports:
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Upon review of the
contract page disclosing the selected airports and travel dates, the consumer
initialed the contract page and agreed to the terms and conditions of the selected
purchase
As noted on the consumer’s contact
page, the selected reservation is non-refundable and non-changeableIn the
event the consumer attempts to pick up or drop off the car at a different date,
time, or location, additional charges apply at the rental car counter and are
charged and collected by the rental car company
The consumer must contact the *** Rent a Car directly at *** *** to inquire on a pick up or drop off at a different date,
time, or location
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the non-refundable non-changeable
terms and conditions of the selected purchase
We are sorry that we are unable to assist the consumer
with a refund and appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Mon Jun
22:25:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Complaint: ***
I am rejecting this response because:
When I joined in the contract with Priceline I specifically requested flight tickets and a rental car; that is what I initialed and agreed toDuring the process I didn't know that Priceline was going to try and scam me by raising the price and excluding the rental carPriceline should have made it perfectly clear there was no rental car included instead of the tiny printI see the fine print now, however I didn't know that I needed to have a lawyer present to buy airline tickets and a rental carIt's still shady and sneaky, and the reason that I will not be doing business with Priceline unless they resolve this honorably.
Sincerely,
*** ***