Priceline.com

Dear Ms***,
Roman">
We wanted to take this time to contact you regarding your
reservation at
the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
were unable to receive the guaranteed savings for your
reservation
We have reviewed this concern and verified that your
reservation was
guaranteed for 46% savings or moreWe have submitted a
refund request
for $for your reservationThe refund amount will
complete a total
savings of 50% for your reservation which is based on the
hotel's actual
rate at the time of bookingThe refund request will be
reviewed by our
Management Team and if the refund is approved, it may
take 7-
business days to be processed and it will be processed
back to the same
card that was used to place the request
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
Joe Aguillon
Executive Offices

Dear MsKim,
"">
We thank you for taking the time to contact us regarding
your reservation at the Ascot Suites, An Ascend Collection Hotel for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
contacted us due to quality concerns of your confirmed hotelWe are sorry to
hear that your hotel fell short of your expectationWe appreciate your
feedback and documented it for future referenceWe have contacted the
appropriate people at the hotel to share your concerns and feedback
Guests who have previously stayed at this hotel have told
us how much they enjoyed their stay by sending us positive reviews about the
overall quality, cleanliness, location, and amenitiesThis hotel has an
Overall Guest Rating of out of on The Priceline ScorecardYou can review
the Overall Rating as well as real traveler?s reviews for this hotel on our
websitePer our Quality Experience Guarantee, your hotel has been star-rated
by Priceline according to our rigorous rating systemThis means that our hotel
staff has researched the hotel, reviewed customer comments and compared star
ratings assigned by other rating services
Our records indicate that the hotel allowed an exception
to the no-cancel policy and authorized a full refundYour refund has been
processedA refund for $was issued on March 25, The refund will
be processed through our system within one business dayBank processing time
varies, so please check with them if you do not see the refund in your account
within a few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Berna Abelida
Executive Offices

Dear Mr***,
Roman">
Thank you for contacting us through the RevDex.com regarding the insurance premium for your rental for Trip Number ***
I understand from the information in the claim that you
were upgraded by *** to a *** and that the insurance purchased through
the priceline web site does not cover that brand of vehicle and you are
requesting a refund. I am sorry for the
issue. I did verify with the insurance
carrier that a *** is considered an exotic vehicle and they in fact do not
cover that car. *** verified that you
were upgraded because the class size vehicle that you reserved was not
available when you arrived
I have processed a refund of the insurance premium in the
amount of $44.00. It will be processed
with the close of today?s business and should appear in your *** account in
the next to business days.
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
Executive Offices

Dear DrBalasz,
"">
Thank you for contacting us regarding your vacation
package purchased under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused airline ticket
When you contacted our customer care department to
indicate that your flight was cancelled due to the weather, we had to contact
American Airlines to request a refund on your ticket since they are the ones
who billed your accountWe were notified on March 3rd that a refund in the
amount of $was issued back to your credit card ending in ***
Please allow 3-business days for this amount to be
received
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Teddi Cremeans
Executive Offices

Dear Mr***
Thank you for contacting us regarding your reservation at
the *** *** *** *** Airport booked under Trip Number ***
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel
is rated properly and want to receive a credit to use in the future
We found that this hotel does meet our expectations for
the star rating selected on our websiteOur competitors also rate this hotel
as
follows:
Orbitz.com = stars
Expedia.com = stars
Travelocity.com = stars
Cheaptickets.com = stars
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etcWe screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel
We are sorry to hear that you feel that this hotel does
not meet your expectationsWhile placing your request, you agreed to accept
any or higher star hotel within the area(s) you selectedYour hotel does
have a star rating
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed
exclusively for our program and described on our websiteWhile you may feel
that this property should have a different star rating; however, we feel the
hotel is rated properly and are unable to offer a refund back to your credit
card as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Revdex.com, Inc
We are sorry if that flight was no longer available at the time
the request was submitted and the consumer was unable to book the requested
flights
Our booking system is linked to our airline travel partners'
booking system, just as any other Internet travel service or travel agencyOn occasion
there are time lags, which impact true reservation availabilityWhat this
means is that listed reservations may not actually be available because they
have not refreshed their reservation system database at the time we access it
This time lag is common throughout the travel industry and is not unique to us
While it is rare that this happens, it appears that due to changing inventory
the reservation we offered was no longer available at the time the request was
actually submitted and we attempted to book it
It is for this reason that on the contact page prior to purchase
we do state, "Fares are not guaranteed until purchased."
Please note that priceline.com discloses that we do not
offer special reduced rate fares such
as military fares, bereavement fares, senior fares, child fares, infant fares
or group discounts
We hope this information is helpful in addressing this matter and
thank you for the opportunity to address the consumer’s concerns
Sincerely,
ND’Angelo
priceline.com

From: *** *** *** Sent: Friday, August 12, 3:PMTo:
href="mailto:[email protected]">i***Subject: Complaint id#*** It seems that Priceline.com LLC has finally stepped up to the plate and resolved this issuesNo further action is required by you Thank you, *** ***

February 11,
Revdex.com
Re: Mr. *** * ***
To whom it may concern:
We are in receipt of the complaint initiated
by the above-mentioned client. Customer
satisfaction is always our primary concern, and it is a disappointment to learn
that we have not met Mr*** expectations.
We appreciate your patience, during our review of this matter.
Upon receipt of Mr*** complaint,
Priceline Cruises initiated an internal review of his travel folioOur records
indicate that Mr*** had purchased travel protection (*** ***), through
Priceline CruisesWe contacted *** *** to verify the status of Mr*** claim on his behalfThe claim required
additional medical documentation *** *** sent the request to
the Doctor's office as soon as the claim was opened in October 2013; however,
the Doctor’s office did not return the required medical information
until January 24, 2014. Once this information was received, *** *** was able to determine that the claim was payable and payment was
sent to Mr*** * *** on February 4, 2014. Mr*** may
contact *** *** directly to obtain further detail on the claim and any
payments by calling ###-###-####
On behalf of Priceline Cruises, we
appreciate this opportunity to address our client’s concerns. If you have any further questions regarding
this reservation, please do not hesitate to contact us. We appreciate your patience and understanding
with this matter
Sincerely,
*** ***
Customer Relations

Complaint: ***
I am rejecting this response because:
This was not the area I selectedPlease review the amount of complaints you have for the EXACT SAME ISSUE, at the same time that nightThere was something wrong with your systemI am positive this is not what was selectedI believe this document has either been altered or they are REFUSING to admit that their system suffered a glitch, causing me and several other users to have issues. Another issue I have is now they are stating something completely different in regards to a refundI have a FB comment stating they would offer 50% of the amount STOLEN from me for an UNAUTHORIZED area charged. I have attached that comment and would like for the call recordings to be made available to the Revdex.comThey are not consistent in what they report to you, say to me and do in the backgroundThey are thievesI cannot believe a business would lower their stature and behavior to this level over $You are a multimillion dollar PUBLIC company STEALING from the smaller personThat amount of money provides food to my month old child for weeksThey are incapable of admiting faultI am not satisfied with this at allI would be interested to look up whether or not anyone has looked into filing a class action lawsuit against PricelineI Know I am not the only one affected by them in this manner
To Revdex.com: How are they rated an "A" company with the amount of complaints about them on your website? Thanks,
*** ***

"margin: 0in 0in 0pt;" class="MsoPlainText">We are contacting you today regarding your rental car
reservation with *** Corporation for Trip Number ***.
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns about upgrading your carWe reviewed your reservation and
verified that the information regarding the reservation being non-changeable
was disclosed prior to bookingWe stated under the important information that
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used
Also, our records show calls on June but none were connected
to an agentWe do apologize for any length of time you may have spent on the
phone waiting for an agent to take your call.
The reservation you purchased is restrictedIf upgrades
are available for your rental car they will be offered on our website in the
section where you view your itineraryYou can also request an upgrade from the
rental company directly at pick-upIf upgrade options are available at the
counter, you may be charged an additional fee directly by the rental car
companyWe are sorry but we are unable to process a refund for your
reservation.
We know you expect a different answer; however, there are
no other options that we can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding your reservation at the
*** *** *** *** *** ***r
***
We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting for a
refund of the cancel fee you were charged when you canceled the reservation
Our record shows that the reservation was booked on April 8, for che
on May 20, When you booked a reservation on our website, once you finish
giving us all the details of your trip, we summarize your request for you on
what we call the "Contract Page." We also included the Cancel Policy
of your reservation, to ensure that you have enough time in the event that you
decide to cancelUnfortunately, our record shows that when you canceled the
booking, it was already within the penalty periodWe again tried to request an
exception from the hotel; however, they can no longer waive the fee as they
held the reservation for you for more than a monthOur ability to offer any
type of refund is entirely at the discretion of your confirmed hotel
For your reference, a copy of the Contract Page has been sent in a separate
email
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
*** ***
*** ***

HelloPlease see the response below that we have sent to our customerThanks
D*** *** ***
0pt;">Thank you for taking the time to contact us regarding your vacation package for *** *** ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We further reviewed your issue with our Travel Services team and verified that your reservation was not affected by the hurricane Matthew at the time your reservation was refunded upon your agreementThe airline portion of your package was refunded minus a $cancellation fee per ticketWe contacted your airlines directly; however, they are unwilling to process a refund of the remaining amountWe apologize for the inconvenienceWe filed a request via the airline's website to see if an exception can be madeHowever; there is no guarantee that the cancellation fee will be waivedYou may contacted the airline directly to check the status of the requestTheir phone number is: *** Your record locator number is ***
We are sorry we did not provide you the answer that you are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** *** ***,
Thank you for contacting us regarding your reservation
with *** Air Lines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand the seat selections
requested were not provided so you are requesting a refund on the ticket
When purchasing your tickets and requesting the seating
assignments, we advised on the website:
While your seat preferences and selections will be
provided to the airline, the airline reserves the right to change aircraft and
seat assignments prior to departure
Seats for multiple passengers will be requested together,
but are also subject to airline availability
We are sorry for any inconvenience it may have caused if
the airline could not accommodate your seating requests; however, they were
subject to availability and could not be guaranteedWe are unable to offer a
refund or credit back to your account as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

To whom it may concern:
We are in receipt of the complaint initiated by the
above-mentioned client. Customer satisfaction is always our primary
concern, and it is a disappointment to learn that we have not met *** *** expectations. We appreciate your patience, during our review of this
matter.
Upon receipt of *** *** complaint, Priceline
Cruises initiated an internal review of her travel folioAfter reviewing the
full booking notes for her reservation, an agent informed her with incorrect
information regarding our Best Price Guarantee PolicyAfter reviewing this
information a phone call was then placed *** *** where this information
was also explained. As a sincere gesture of apology and appreciation for *** *** business, Priceline Cruises offered her $onboard spending
credit *** *** advised she understood the explanation and was
accepting of our offer.
On behalf of Priceline Cruises we appreciate this
opportunity to address our client’s concerns. If you have any further
questions regarding this reservation, please do not hesitate to contact
us. We appreciate your patience and understanding with this matter
Sincerely,
*** ***
Customer Care Administration
Priceline Cruises

Complaint: ***
I'm not rejecting the offer but hoping to rephrase the termsThe email from Priceline is worded as if the trip has already taken place, but it is scheduled for the 22nd of this monthAnd since this trip is upcoming I am hoping that a similar arrangement can be made with Priceline to add the cost of the in room Internet to the reservation verses me having to come out of pocket and then be reimbursed at an unspecified time in the futureI'm hooing that since the resevation was created through them an arrangement such as this could be an easy one to makeI'm very happy to accept that they will take on the cost, providing free internet as specified in the site and hope that this can be an amicable agreement
Sincerely,
*** ***

Dear *** ***
"">
We are contacting you today regarding your reservation at
the Americas Best Value Inn for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concerns about the star rating of your confirmed hotel and we apologize that
you were unhappy with your hotel accommodationsWe evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
d?cor, etcWe are sorry to hear that your hotel fell short of this expectation
during your stayWe appreciate your feedback and will contact the appropriate
people at the hotel to share your concerns
As an apology for the inconvenience, we have processed a
refund of $We will issue a refund to your bank within one business day
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see it in your
account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Important Information About Your Tickets
This confirms that your tickets have been cancelled
as of 12/17/at 2:PM
A refund has
been processed to your credit or debit cardYou can expect to
see this refund posted to your card within business daysA summary of all
charges related to this order is shown belowItem
Amount Charged
Amount Refunded
Total
round trip airline ticket (including taxes and
fees)
$
($1253.40)
$
Cancellation Charges
$
($0.00)
$
Total Charges to Credit Card: All charges
and refunds are shown in US dollars
$
Refunds and charges may appear on your credit card statement in a different
order and amount than shown above; however, the total charges you are
responsible for on your credit card are equal to the “Total Charges to Credit
Card” amountIf subsequent adjustments to your charges are required, the
amounts listed above will changePlease allow a full billing cycle to pass for
all refunds to be processed
If you need any further assistance, please visit our Help
CenterFor your convenience, you can refer to details of your trip using this
linkWe would be happy to assist you in any way we
can

Dear *** ***,
size="2">
We are contacting you today regarding your reservation at the *** *** *** *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern regarding the location of your confirmed hotelWe reviewed your request in our system and verified that the following areas were selected during the booking process
*** * *** *** *** *** *** *** *** - Entertainment, Shopping District *** - City hall - *** *** *** ***
The *** *** *** *** *** *** accepted your requestThis hotel is within the designated area that was selectedThe reservation is restrictedIt cannot be changed, cancelled or refundedIn addition, our records indicate that a dispute was initiated with your bankWe are sorry if we are unable to process a refund of the reservation, and the bank will provide you with the outcome of the case
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
It clearly state in Letter A of the benefits that a pre departure trip cancellation can be made due to an immediate family members sicknessOur son had an illness that caused him not to travel at the times given this should have been offered to usWe were not given this option so we financially and mentally suffered to get an earlier flight that would accommodate our son. He is disabled and should have rights to travel comfortable like any one elseIt is bad enough to have to deal everyday with his illness let alone not able to enjoy a vacation because of flight times

Revdex.com,
Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to review this matter
Refund details will be sent to the consumer within two days
I appreciate the consumer’s patience while this matter is
under review
Sincerely,
** ***
Priceline.com