Priceline.com

I booked a vacation package on priceline.com A few hours later (well within the hour cancellation policy period) I tried to extend my vacation by day I called customer service and they told me that they were unable to do this on their end I had to cancel my trip and rebook it Despite being well within the hour cancellation window they charged me several cancellation fees and wouldn't refund my travel insurance This despite my trying to book the same vacation with an extra day I found out that the hotel and airline never charged me the cancellation fees Priceline did on their own accord After several phone calls they reluctantly agreed to refund the cancellation fees but have yet to send me a receipt with the full refund amount, despite several calls on my part, and assurances on their end that they wouldI'm astounded at priceline.com's rating and am guessing that most of their customers don't check or don't care about this thievery

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWith
Priceline, consumers are clearly instructed to check the status of each request
by visiting the Check Your Request section of the priceline website or
contacting PricelineDue to possible errors in email address' or technical
problems beyond our control that could delay email, at no time during the
request process do we commit to providing e-mail confirmation notice to
consumersIt is the consumer’s responsibility to check the status of each
request submittedWe are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: they are implying that I am lieing, when I have evidence that this breech did in fact occur and my personal information was compromised over the internet
Sincerely,
*** ***

Dear Mr***,
face="***bri">
Thank you for contacting us regarding your reservation with ***
(operated by *** ***) for Trip Number ***
I am writing because we received your Revdex.com concern to
our Executive OfficesWe received your request for a refund of the
ticket reservationAlso, our record shows that you asked one of our
representatives if the ticket can be transferred to another person
For you reservation, any option we can present you will be based on the
fare rules associated with your ticketFare rules are being governed by
the airlineWe, as travel agency, are bound to abide by the ticket fare
rulesWe can only offer you options that the airline would allow us to
offer,
Per fare rules, your ticket cannot be transferred to another person's
nameThe airline will consider this a direct violation of their
nontransferable policyAlso, the ticket is non-refundableHowever, the
value can be placed on hold for future travelOnce the ticket has been
placed on hold, you can use the value towards a new reservation for an
airline fee of $200, Priceline service fee of $and you will be
responsible for any fare differenceAlso, the travel has to be
completed before September 30,
Please be reminded, should you want to place the value of your ticket on
hold, this should be done at least, hours before your departure date
After that time, the airline will forfeit the value of your reservation
You have an option to contact the airline directly to avoid the service
fee which we charge if the exchange will be done with Priceline
I am sorry that we did not provide you the answers you were looking for
and we thank you for your time
Sincerely,
Berna A***
Executive Offices

I am in receipt of the complaint initiated
by the above-mentioned consumer and
appreciate the opportunity to respond
Upon
review of this matter, a representative from our Executive Services team
contacted the consumer concerning the travel date discrepancy, and offered to
change the travel date to September 26th as requested by the
consumer, at no additional cost to the consumerPriceline will absorb payment
for the $per passenger exchange fee
We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter.
Sincerely,
** ***
Priceline.com

Dear MsClark,
"">
We are contacting you today regarding your reservation at
the R*** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the area selected for your hotel request and the coupon that
was applied to the reservationWe apologize for any inconveniencePrior to
submitting your request, we presented a contract page showing the details of
your reservationThis page shows the area selected, which is
*** An exception was made to cancel your reservation in
order to obtain a new requestWe are sorry that the $change fee is non-refundable
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** ** *** *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
are requesting a full refund of the reservation since it was booked for the
incorrect area of *** - *** ***We reviewed your information and
verified that you had selected *** - *** *** as stated on your
contract pageYou were provided the option to cancel your reservation for a
fee; however, since your travel dates have passed, this option is no longer available
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
We are contacting you today regarding your reservation at
the *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
your concern regarding the location of your confirmed hotelWhen you placed
your request, you selected a Star Hotel in *** - *** *** ***The hotel you received is in fact in the shaded area of the map you
reviewed on our websiteYour reservation is non-changeable and non-refundable
Also, we understand that you have some issues during your
stayWe apologize that you were unhappy with your hotel accommodationsWe
evaluate each participating hotel on many different criteria, including cleanliness,
guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short
of this expectation during your stayWe appreciate your feedback and contacted
the appropriate people at the hotel to share your concerns***, Front Desk
Representative of the hotel advised that they did not receive any complaints
from youShould you wish to check out early, the hotel is willing to refund
the unused nights of the reservation as long as you check out before noon
on Friday, February 28, Please approach the Front Desk when you check
out
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9950436, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
size="2">>
* *** *** *** *** ** *** *** *** *** ***
* *** *** ** ** *** *** *** ***
* *** ** ** *** ** *** *** ** *** *** ** **
> *** *** *** *** *** *** ***
>
> We thank you for your patience while we research this booking for you
> AON Affinity takes approximately weeks to review documentation once
> it has been receivedWe will follow up with them soon to verify the
> status of any possible refund of the change feesOnce we receive
> further information, we will follow up with you
>
> I appreciate your patience while we continue to work to resolve your issue
>
> Sincerely,
>
> *** ***
> Executive Offices

Dear MsPelissero,
"">
We are contacting you today regarding your reservation at
the Sheraton Puerto Rico Convention Center Hotel & Casino for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a refund of your reservationWe apologize for any
inconvenienceThe rate you purchased is restricted, it cannot be change or
cancelledPrior to purchase, you were asked to review your reservation, including
the terms associated with cancellations or changesWhen you purchased your
reservation you agreed to those terms
We are sorry but the reservation is truly non-refundable
Also, we understand that you purchased the travel
insuranceTravel insurance protects you and your travel companions against
unforeseen illness, injury, job loss, baggage loss, and moreThe description
of coverage can be found on your itinerary displayed at the website
We are sorry we did not provide you the answers you were looking
for and we thank you for your time
Sincerely,
Zadhy Solinap
Executive Offices

Dear MrPetrutiu,
"">
We thank you for taking the time to contact us regarding
your reservation at the Porto Galini Seaside Resort & Spa for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
called our Customer Service Department for a Best Price Guarantee claim;
however, this was not verified by our representativesWe appreciate your
business, and we are very sorry that you have been disappointed with the way
this matter was handledAs a gesture of goodwill, we would like to offer you
$travel voucher valid toward your next prepaid booking with priceline.com
This compensation is not intended to place a value on your experienceIt is
meant to emphasize our commitment to you as our customer, and encourage you to
use our website for your travel needs
To redeem your voucher, you will need to book a new
prepaid reservation on www.priceline.com
Once your new reservation is accepted, please send us an email at: [email protected]
This email should include the following information:
- Original Priceline Trip Number that is associated with
your voucher (Trip Number ***83)
- Your new Priceline Trip Number
- The amount from the travel vouchers that you received
for the inconvenience you experienced with our company
We will then issue a refund for $(if your purchase
price is greater than or equal to that amount)This offer is valid for one (1)
year from the date of this e-mail
We apologize for the inconvenience this has brought you
Sincerely,
Berna Abelida
Executive Offices

Complaint: ***
I am rejecting this response because:I already know that the purchase was made with ***.com but when I went to the Revdex.com site for this business, it directed me to priceline.com. I have already had multiple conversations with personnel at ***.com over a month period with NO RESOLUTION. I am not interested in staring the process again as they have been unable to do ANYTHING. That is why I have come to Revdex.com. Please advise as to how I should proceed
Sincerely,
*** ***

class="MsoNormal">Revdex.com, Inc
*** *** claims that the
hotel charged an additional $because they checked in to the hotel at PM
They are asking to be refunded the fees since the confirmation shows the
hotel's chepolicy is 12PM
An Executive Services Agent
contacted the hotel and spoke with *** at the Front DeskHe stated that they
charged the customer for $because the guest checked in to the hotel at
7.49AM on the scheduled check in dateAccording to the hotel, the guest was
charged their daily rate because the checked in time is not until PM
We are unable to issue a refund back
to the customer as requested since he checked in eariler than the time listed
Thank you for the opportunity to
clarify
Sincerely,
*** ***

*** ***
I am rejecting this response because it is unresponsive to my complaintHiding behind obscure statements that no specific make or model can be guaranteed does not address a reasonable person's expectation that "model" refers to the automaker's product line designation, especially when not one car pictured or described on Priceline's website is a two-door carFurthermore, a company that has a commitment to customer service should be willing to make an exception to its policies when informed that a customer with mobility issues asks to be accommodated under these circumstances
Sincerely,
Robert Cohen

Dear *** ***s,
We wanted to take this time to contact you in regards to
your rental car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe have been in
contact with *** *** a Car and verified that the rental car was not picked
upWe have cancelled your reservation and processed a refund
The refund details are below:
Refund Amount: $
Cancellation Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for the inconvenience and thank you for your
patience while resolving this issue.
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because:
No, this has not been solved- Please see my original complaint as I clearly stated that half of my money refunded is not acceptableI want a 100% refund for the 1st hotel booking that night - a total amount of Not only because the error with this booking was on the part of your company's mobile system but also because I hAd to deal with several customer service reps over the course of days only to have gotten absolutely nowhere hence why I lodged a complaint with the Revdex.comIt's not my fault your system booked me in a city that was no where near to me- then after dealing with the situation for an hour by the time I went to book another hotel I had to pay another $for a nasty, unclean, smoky hotel roomThe bathroom had not been cleaned at all ( there was a water ring!) but since that was the only available room I had no choicePlease refund the other half of my money ($36.72) as the error was on the part of your systemIt needs to be investigated by your IT dept so what happened to me does not happen to anyone elseIt's just $- I know but one penny too much that I should have to pay when it is price lines mistake
Sincerely,
*** ***

Dear MrParker,
"">
Thank you for taking the time to contact us regarding
your reservation at the ** *** for Trip Number 17***
We are writing to let you know that we have received your
email in our Executive OfficesWe understand that you wanted a hotel in the
museum areaWe reviewed the location of your confirmed hotelThe hotel you
received is in fact in the Museum Quarter - Rai Centre area of the map that you
reviewed on our websiteWhen you were submitting your request, our website
stated that your confirmed hotel could be located anywhere within that shaded
areaThe map we presented during the booking process can viewed larger and
with a scale
We are sorry; however, you have a restricted reservation
Prior to booking your request, we presented you with a Contract Page to review
and initialThis contract contains the information that your reservation
cannot be changed, cancelled, or transferred and unfortunately no refunds are
allowedIf we could make an exception we would; however, the type of
reservation you purchased is truly non-changeable and non-refundable
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Revdex.com, Inc
According to the consumer, he/she
did not receive email notification of his/her airline ticket purchase and
requests a refund the non-refundable purchase
Consumers
are clearly instructed to check the status of each request by visiting the Check
Your Request section of the priceline Website or contacting priceline.com
customer serviceDue to possible errors in email address' or technical
problems beyond our control that could delay email, at no time during the
request process do we commit to providing e-mail confirmation notice to consumers
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners which state that the consumer’s selected
reservation is non-changeable and non-refundable
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Wed Jan
11:49:EST
We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more and
much more for $per person
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events
$
Baggage and Personal Effects reimburses for
lost personal effects as well as checked baggage throughout your trip
$50,
Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,
Travel Accident Protection
24/
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services
We Found
a Great Deal for You
$
If you can return on Tuesday,
February we can get you tickets for $per ticket including
taxes and fees
Departing Flight Information - Friday, February 14,
From:*** ***t (***)
*** **
To:*** *** *** *** *** *** (***)
*** *** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning
Flight Information - Tuesday, February 18,
From:*** *** *** *** *** *** (***)
*** *** **
To:*** *** (***)
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** ***
Summary of Charges
Airline
Ticket Offer Price:
$
per ticket
Govt
Taxes, Airline Fees and Agent Fees:
$
per ticket
Airline
Ticket Trip Protection:
$
Declined+
Add now
Recommended!
Number
of Tickets:
Airline
Ticket Delivery:
$
(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to youUpgrades
and standbys are not available and if any part of the ticket is unused it
has no
value after ticketed departure time
•
Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer milesPriceline customers are protected by
the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic ticketsRemember to bring
a valid government-issued photo ID with you to check-in
Photo ID must match the passenger name provided
Once you click "Buy My Tickets Now"
below, we'll immediately purchase your tickets using the payment information
you provided to usIn most cases, your complete flight itinerary will be ready
for you in secondsRemember, these tickets cannot be cancelled, transferred or
changed
Initial
Here:
**
I
have read, accept and agree to abide by Priceline.com's terms
and conditions and privacy
policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking