Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this no other better resolution to satisfy me. I have to accept a three- star deal in four-star price because Priceline insisted the hotel is a four-star propertyAlthough the hotel indicated this is a three-star accommodation by Email, there is nothing to do by "Name your own Price" policy on PricelineI am so disappointed about that and get a bad experience on their service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe will accept the 20% refund being offeredPlease know that we are absolutely not pleased with this outcome, but Priceline seems rather unwilling to offer any other solutionThanks for your time and efforts
Sincerely,
*** ***

minor-latin;">Our documented
case history confirms that Priceline was unable to obtain a credit card bank
authorization for the following requests
Please note,
these requests were not accepted for purchase and the credit card was not
charged
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:07:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-14:03:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:43:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:42:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:41:
***
Rejected
***
***
***
***
*** ***
13-Aug-
06-Aug-13:40:
Thank you,
* ***
Priceline.com

New Roman">
According to
the consumer, she/he did not authorize credit card purchases with
priceline.com
The consumer states:
Desired
Settlement:
“I would like the full fraudulent charge reimbursed.”
In
cases where unauthorized charges are placed on a credit card account as alleged
by the consumer, the credit card holder must report the claim to the credit
card-issuing bankThe bank will investigate the credit card holder’s claim, and priceline will always assist with any investigation
inquires
We are
sorry that we are unable to assist the consumer in this situation
Sincerely,
* ***
priceline.com

Dear Mr***,
Roman">
We are in receipt of your
Revdex.com concern in our Executive Offices in regards to your
hotel reservation at the *** ** *** *** *** booked under
Trip Number ***As we understand, you asked to cancel your
reservation, however, you were informed that it is non-refundable
We reviewed your reservation in our system and verified
that the cancellation policy of your reservation states the following:
For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Friday, May 8th (local hotel
time)If you decide to cancel your reservation anytime between noon on Friday,
May 8th and noon on Saturday, May 9th (local hotel time), the hotel requires
payment for the first night's stayYou will be charged for the first night's
stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 9th)
We understand that you booked your reservation on May 08,
at
10:18:PM EST, however, the policy was clearly
presented to you prior to booking and that you have agreed on its restrictions
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear *** ***,
"">
We are contacting you today regarding your reservation at
the *** *** *** Resort And Cabins for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
had some issues during your stay at the hotelWe apologize that you were
unhappy with your hotel accommodationsWe evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc
We are sorry to hear that your hotel fell short of this expectation during your
stayWe contacted the hotel and were advised that they offered to change your
room but this was not accepted, they are unable to provide further
compensation
Also, we understand that you sent us a photo of the
hotelWe appreciate your feedback and thank you for bringing this issue to our
attentionWe will forward this to our Hotel Team for further review
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline Hotel CouponWhen you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I do see where it shows the price per person I agree that a logical person would assume that a quality hotel in Bethesda costs more than $a night However, government bureaucracy doesn't allow for assumptions, and nowhere on your site does it say that itemization was impossible Customers don't come first, your own type of bureaucracy seems to come first
You cost me $150, and this is a legitimate grievance
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for contacting us regarding your reservation at
the *** *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund of the cancellation fee and parking fee charges from the new hotel you
received
We reviewed your reservation details and confirmed you
submitted a Name Your Own Price reservation and initialed the contract page
that indicated your reservation was non-changeable, non-refundable and
non-transferableWe allowed a one-time exception to our policies; however, we
are unable to waive or refund the full cancellation fee as requestedWe also
understand the new hotel you received charges a parking fee, but we also
advised on the contract page that your credit card was required for additional
fees that may be mandatory such as parking feesWe are unable to offer a
credit or refund for these fees as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear Ms***,
We wanted to take this time to contact you in regards to
your airline ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that an
email was sent to you so that you can proceed in booking your reservation,
however, on that link, it included George Bush Intercontinental Airport (IAH)
Houston, TX as the departing airportWe checked our system and we verified we
were not able to send an email with a link that included George Bush
Intercontinental Airport (IAH) Houston, TX as the departing airport for your
request
We reviewed the details of your request and verified that
you intially requested for a flight departing from Easterwood Airport (CLL)
College Station, TX for $per ticket to $per ticketThe fare was
not available at the time we attempted to book itThen George Bush
Intercontinental Airport (IAH) Houston, TX was added to your request as the
departing airport for $per ticket and we found an airline who accepted
your price
For your reference, a copy of the contract page was sent
to your email addressThe page includes all the information you requested
prior to bookingWe apologize but we are unable to waive the $change fee
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because: I have sent a number of emails to them and they refused to give me a refundThey stated that I went against their terms and conditions, when in fact, it never stated that my *** Slate credit card from *** bank would not be accepted because of its orientationThe card faces vertical, and not the horizontal orientationAlso the numbers were not raised, therefore they could not take an imprint of my cardDealing with them is like talking to a treeThis is why I am declining their response, they refuse to give me a refundThank you
Sincerely,
*** ***

We have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected and authorized the purchase of a restricted non-refundable non changeable reservationWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for your email, which we have received in our
Executive Offices from the Better Business regarding your airline reservation
for Trip Number ***
We understand that you are requesting to change the airline
ticket passenger name from *** *** to *** ***
Please note, for security reasons, airlines do not allow
tickets to be transferred to another individualYour ability to change or
cancel an airline ticket depends on the contractual rules associated with the
particular ticket purchasedIn addition, the travel insurance that you
purchased is for emergency situations such as unforeseen injury, illness or
deathYour reservation is restricted, it cannot be changed, cancelled or
refunded
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you needed a non-smoking room
However, the *** *** *** *** provided you a smoking room upon your
arrival, which you had quality issues
We apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that your hotel fell short of this expectation during your stay
We have reviewed the notes on your record, and they
indicate that you purchased a non-changeable, non-cancelable and non-refundable
reservationThis type of reservation does not provide customers the option to
select the specific room/bed type prior to bookingAny special requests are
not guaranteed and should be made directly with your confirmed hotelThis
information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changesWhen you purchased your reservation you agreed to those terms
In addition, we have contacted the *** *** *** Hotel and they verified that the room you received was not an adjoining room
and they did not have any available non-smoking room during your stay
Therefore, we are unable to process any refund for this reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
Hotel Confirmation Number: ***
Hotel Phone
Number: ###-###-####
Hotel Contact:
Vitul - Front Desk
If you have any further questions, please contact the
hotel directly at the number provided above
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

*** *** ***r,Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** *** *** ***We are writing to let you know we received your email in our Executive Offices.The terms and conditions of Priceline.com's Best
Price Guarantee states, the lower price for the same exact itinerary, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usWhen you contact us and tell us where you saw the lower price, we will then need to verify the price and availability right then and thereIf the discount was offered through the Kayak application, we would not be able to view and validate that information right then and thereA separate email with the complete guidelines to our Best Price Guarantee was sent for future reference.Furthermore, a refund request in the amount of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to daysWe will try to expedite this processOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account.Thank you for the opportunity to assist you and we hope you find this information helpful.Sincerely,*** ***Executive Offices

Dear ***,
We are sorry if you feel that you did not get the best
rate through us for your
reservation at the *** *** ***
We would have matched the price and refunded 100% of the difference, if you
would have called us within hours of booking this reservationSince the
qualifying timeframe has passed, we are unable to refund the difference or
issue a credit
Priceline.com discloses the following
information:
Call us within hours of booking on
priceline.com to initiate your claim
The lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call usThe lower price must be an exact match to the
itinerary booked on priceline.com, including offering of a comparable
cancellation policyAdditional restrictions apply
Rates fluctuate constantly due to changing inventory,
competition, reservation date and the time of yearIn most cases we do have
the best rates, but sometimes we do notThat's why we have a Best Price
GuaranteeHowever, the lower rate must be found online and you need to call us
within hours of booking
Additionally, if you would like to review the full details of our Best Price
Guarantee, please click on the following link, or copy and paste into your web
browser: ***
Any inconvenience is deeply regretted
Sincerely,
*** **
Customer Service Specialist
*** *** ***
*** *** *** *** *** *** ** ***
Your Room: Queen Beds Non-Smoking Room With Free Continental
Breakfast, Free **-
**, Refrigerator And Microwave
Check In: Sat, Jun 21,
Check Out: Sun, Jun 22,
Rooms: rooms for
night
Room Rate: $avg per room
Taxes & Fees: $
Room Total: $
Guest Info (Room 1)
***
Guest Info (Room 2)
***
Billing Info
***
*** *** *** *** ***
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
are accepted
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Sign in for faster checkout!
United States
** ***
Send me email deals
continue
T axes and Fees
Amount:
$
Prices are in USD
Cancel Policy
We understand that your travel plans may changeThat's why
priceline doesn't charge
you a change or cancel feeFor the room type you've
selected, you can cancel your
reservation for a full refund up until noon on Friday,
June 20th (local hotel time)If you
decide to cancel your reservation anytime between noon on
Friday, June 20th and noon
on Saturday, June 21st (local hotel time), the hotel
requires payment for the first night's
stayYou will be charged for the first night's stay
including taxes and feesAny remaining
amount will be refunded to youRefunds or cancellations
are not available
after noon
local hotel time on your day of arrival (Saturday, June
21st)
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
Rate Description: *** - Full pre-payment required upon booking
Cancel Policy: We
understand that your travel plans may changeThat's why priceline
doesn't charge you a change or cancel feeFor the room type
you've selected, you
can cancel your reservation for a full refund up until noon on
Friday, June 20th (local
hotel time)If you decide to cancel your reservation anytime
between noon on Friday,
June 20th and noon on Saturday, June 21st (local hotel time),
the hotel requires
payment for the first night's stayYou will be charged for the
first night's stay
including taxes and feesAny remaining amount will be refunded
to youRefunds or
cancellations are not available after noon local hotel time on
your day of arrival
(Saturday, June 21st)
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate
onlyIf you don't che
to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the remaining portion of your
reservation will be
canceled and you will not be entitled to a refund
Your credit card is charged the total cost above at time of
purchasePrices and room
availability are not guaranteed until full payment is received
All rooms are booked for double occupancy (i.eadults) and accommodations for
more than two adults are not guaranteed
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in the room rate
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy
Initial Here to Accept **
incerely,
*** **
Customer Service Specialist

Complaint: ***
I am rejecting this response because: giving a consumer conflicting information and then not acknowledging the mistake reflects bad business practiceThat part of the email should not be included for a reservation that is non-refundablePriceline will not be receiving my business any longer and I will be sure to inform my peers, both online and in-person, of this incident so they do not make the same mistake I have made by doing business with Priceline
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** *** ***
***
We are writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesWe understand your
request for compensation due to the renovations and unavailability of the pool
and hot tub during your stay
We apologize for the inconvenience you faced due to
renovations at the hotelOur partner hotels are always trying to improve their
facilities for your comfortIn some cases, hotels stay open during minor
renovations
Because you booked your reservation through our E*** *** *ervice, specific amenities are not guaranteed unless specifically stated
during the booking processWe have confirmed that a pool and hot tub were not
listed as guaranteed amenities during the booking process; therefore, you may
receive a hotel with or without a pool and hot tubWe apologize if these
amenities were not available at the hotel during your stay; however, because
they were not guaranteed during the request process, we were unable to oblige
our hotel partner to offer compensationFor future reference, kindly review
the contract page before booking your Express Deal requests to determine if
your desired amenities are listed
This is to make sure that they are guaranteed at your
confirmed hotel
Under circumstances, we are unable to offer
compensation for your issueHowever, we have decided to issue a partial refund
amounting to
USD because we value your businessThis refund
will be processed through our system within one business dayIf you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico Tu***
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, upon
cheat the hotel you selected ,
you were informed that the hotel was overbooked
Upon contacting the hotel concerning this matter, the hotel
representative Gobi advised that they
offered you a non-smoking room since the smoking room you selected had a broken
toiletHowever, since you chose to decline the alternate room offered by the
hotel, they are unable to provide a refund
We do suggest that you contact the hotel manager directly
for any further assistanceThe hotel's phone number is *** ***
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear MsStevenson,
serif;">
Thank you for taking the time to contact us regarding your
reservation at the Eastside Cannery Casino Hotel and Circus Circus Hotel And
Casino for Trip Numbers ***and ***92, respectivelyWe are
writing to let you know that we received your Revdex.com concern in
our Executive OfficesWe understand that you are requesting a refund of the
$change fee charged for your cancelled reservation at the Eastside Cannery
Casino HotelIn addition, you also want us to apply our Best Price Guarantee
to your reservation at the Circus Circus Hotel And Casino as you found a
cheaper rate on another website
Your Name Your Own Price selection for your reservation at the
Eastside Cannery Casino Hotel is non refundableAn courtesy exception to the
cancel policy was provided to you with a $fee, and you accepted this offer
to cancel with a $feeThe $fee is non refundable
The restrictions of your Name Your Own Price reservation was
presented to you prior to purchase on a Contract PageThis is the page we
asked you to review and initial prior to submitting the requestBy submitting
your request, you indicated that you have read, understood, and abide by the
Terms and Conditions stated on the contractFor your reference, a copy of the
Contract Page has been sent in a separate emailRegarding your request to
apply our Best Price Guarantee to your reservation at the Circus Circus Hotel
And Casino, we are sorry; however, our records indicate that you cancelled your
reservation online on March 10, We will be unable to apply our guarantee
to a cancelled bookingPlease visit our website for the Terms and Conditions
of our Best Price GuaranteeWe are sorry we did not provide you the answers
you were looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Our record indicates that this
matter has been addressed to the customer’s satisfaction
Sincerely,
N D***
Priceine.com