Priceline.com

Dear MrWalker,
"">
We are contacting you today regarding your reservations
at the [redacted]or Trip Numbers [redacted]and 18[redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
contacted priceline advising that the wrong date was selected, (you booked for
May 16-instead of May 15-16)
The original reservation you purchased is restrictedIt
is non-changeable and non-cancellableHowever, an exception was made to cancel
the reservation with the applicable fees because of the incorrect dateWhen we
cancelled your reservation per your request, we informed you that a fee would
be appliedThe fees offset charges imposed by our travel partners for the
cancellation of a non-refundable reservation, and are consistent with the fees
charged by the travel partners themselvesWe are sorry but we are unable to
refund the change fee
Also, we understand that the new request you purchased is
an Express Deals reservation and you received the same hotel for a lower rate
We apologize; however, your claim for the Priceline Best Price Guarantee was
not acceptedThe lower rate must be found online (including Web sites operated
by priceline.com, other travel Web sites and hotel supplier sites) for an
equivalent room at the same hotel as booked through priceline on the same
cheand check-out datesYou can review our guarantees on our website at www.priceline.comPlease click on the
Help link at the top of our home page and enter the word "Guarantee"
as a search topic
We apologize for any inconvenience and thank you for your
time
Sincerely,
Zadhy Solinap
Executive Offices

Dear Ms[redacted],
">Thank you for taking the time to contact us regarding the airline ticket reservation for [redacted] with Trip Number [redacted]
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you had to cancel the return portion of the ticket and are yet to receive the refund
I have forwarded a refund request for the value of the return portion, less the airline imposed cancel feeWe have forwarded a refund request for the amount of CADThis will go through a review processYou will be advised of the outcome of the review within the next business daysOnce the refund has been approved, it will be processed through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request
We apologize for any inconvenience and thank you for giving me the opportunity to assist you
Sincerely,
Berna A[redacted]
Executive Offices

Dear MsArguello,
"">
Thank you for taking the time to contact us regarding
your reservation with United Airlines for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
were unable to get the seat assignment you requested during booking
While we do allow you to select your seating preference,
we are not able to guarantee the airline will grant your requestWe do not
have any specific reason why your seat(s) are not confirmed by the airline;
however, you can try to request a different seat using the "Change
Seat"
link on your itinerary that is displayed on our website,
or you can also contact the airline directly
Your ability to select specific seating is entirely
dependent upon the carrier that books your reservationBecause airlines may
change aircraft and seat assignments prior to departure, we do not guarantee
specific seating requests
We also recommend that you contact the airline prior to
each departure, to reconfirm your flight schedule in the event that there is a
schedule changeMany airlines allow you to do this online, and provide
additional online cheoptions that can reduce baggage costs
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Dear MsGreen,
"">
Thank you for contacting us regarding your vacation
package purchased under Trip Number 15[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused hotel reservation
We reviewed your reservation details and confirmed you
were unable to use the room as reserved because your flight was cancelledWe
are sorry for any inconvenience this may have caused and processed a
cancellation to the reservationPlease allow 3-business days for the amount
of
$to be issued back to your account
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Teddi Cremeans
Executive Offices

Dear Mr[redacted],
"">
Thank you for contacting us through the RevDex.com regarding your reservation with
Aeroflot Russian Airlines for Trip Number [redacted]
I understand that you believe that you were quoted
incorrect pricing information when you called about making changes to your
itinerary. I am sorry for the
misunderstanding. The prices that you
were quoted were correctly stated for the flights, dates and times of the new
itinerary that was priced for you each time you contacted the Air Travel
Services Department requesting a price quote.
Prices can change from minute to minute depending on the availability
that the airlines have displayed in their reservation systems and those are the
prices quoted for this type of reservation.
The amounts quoted were for the exchange fee that the airline requires
that priceline collect for them and also any added fare for the new
itinerary. Priceline's charge of $
for the ticket exchange was also quoted to you during the process. I am sorry I found no error during the
exchange process or conversations on each different occasion
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the status of the refundWe contacted [redacted] and they
advised that the refund was completed on September 16, Please be advised
that the refund will be coming from the airlineIf you need to check the
status of your refund, please contact your bank directly to inquire about their
processing time
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

Dear MsHammond,
"">
We hope this email will find you well
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe are sorry to learn
that the rental car company was closed when you went to piyour
reservation in Fresno, CaliforniaIn order to research and respond to your
situation, please reply to this email with any additional information you can
provide to help us locate your rental car request in our system
Your priceline.com trip number, your phone number, the
names that the request was made under and any relevant dates would be extremely
helpful
We apologize for the inconvenience and look forward to
hearing from you
Sincerely,
Berna Abelida
Executive Offices

Dear MrNu'uvali,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the Days Inn Midway Minneapolis StPaul for Trip
Number [redacted]
We are writing to let you know that we have received your
concern in our Executive Offices
We understand that you wanted a full refund for this
reservation because of the food spoilage caused by the non-availability of the
refrigerator in your room
We reviewed your issue again to confirm that we did not
overlook anything that might support a more favorable resolutionThere is
nothing we can add to what has already been stated in our previous
correspondence
Please note that under circumstances, your
reservation is non-refundableHowever, a refund request was submitted for
$to our management team for review, and if approved; the refund will be
processed to the card you used to submit your requestThis process can take up
to daysOnce the refund is approved, we will issue a refund to your bank
within one business dayYour bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
In addition, as a gesture of goodwill, we would like to
offer you one
$travel voucher(s) valid toward your next prepaid
booking with priceline.comThis compensation is not intended to place a value
on your experienceIt is meant to emphasize our commitment to you as our
customer, and encourage you to use our website for your travel needs
To redeem your voucher(s), you will need to book a new
prepaid reservation on www.priceline.com
Once your new reservation is accepted, please send us an email at: [email protected]
This email should include the following information:
- Original Priceline Trip Number that is associated with
your voucher
- Your new Priceline Trip Number
- The amount from the travel vouchers that you received
for the inconvenience you experienced with our company
We will then issue a refund for $(if your purchase
price is greater than or equal to that amount)This offer is valid for one (1)
year from the date of this e-mail
Although we empathize with your situation, we are truly
unable to assist you further in this matter
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Jenn Hapdus
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] Central booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
booked your hotel reservation in Downtown [redacted] on our website, however, you
received a hotel miles from downtown
We checked your reservation in our system and verified
that the hotel you received is within the designated area that was displayed
during the request processWe apologize, however, the reservation you
purchased is restricted, it could not be changed, cancelled or refunded
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
Thank you for taking the time to contact us regarding
your Vacation Package Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
found online a lower rate for the exact same package you purchased on our
websiteWe have reviewed the rate from [redacted].com and have confirmed that
it is lower than our rate of $3,We have processed a refund of $
to your Visa card ending in [redacted]The refund is for 100% of the difference
between the rate you paid and what you found online, with an additional $
We also sent you a $Bonus Cash coupon for you to use on your next qualifying
vacation package purchase
This will come in a separate email message
Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Hello,
"">
I do not accept the response made by the business to resolve this complaint.
I am being told that Priceline is unwilling to make changes to reservation in order to honor room type. I am asking Priceline to help me communicate with these other parties involved in this transaction to reach desired resolution as each company is pointing the finger at the other and leaving me stuck in the middle with this unresolved issue. I have proof that I reserved a Bedroom suite at the [redacted] for October 17, 2015. However, I have confirmed [redacted] received incorrect room type from Priceline.
Kindly assist in resolving matter timely as reservation is fast approaching
Thanks,
[redacted]

"">
[redacted] information
for Travel Services Use Only! Do not provide to Customer!
Agency Reservations: 1-800-882-
Mon - Fri: 06:00-21:
(PST)Sat, Sun and holidays: 07:30-16:(PST)
Agency Email Address:m
Agency Website:
Username:
Password:
IATA Number:
Refund Department
Information:
Not Defined
Guidelines for [redacted]
EOY allowed? Not Allowed
RESIDUAL applied to
penalty?
Not Allowed
Agency REFUNDS
allowed? See Details
Schedule Change
Exceptions? See Details
Name Changes Allowed? See Details
Waiver OSI: REISSUE DUE TO SKD CHG
Waiver Code: SKDCHG
Waiver Location Code: ENP
Revdex.com, Inc
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the
consumer, she was informed by an [redacted] representative that she would
receive a refund in weeks for her [redacted] ticket purchase
The consumer
states:
"I called to cancel her return flight which was done with a
representative by the name of [redacted] on August 2, at 8pm I was told that a
refund to my credit card would be doneNo refund was issued within weeks"
The consumer is
checking on the status of her [redacted] airline ticket refund request
We have verified
that the merchant of record for the consumer's purchase is [redacted]Fare
rules and restrictions are established by the airline[redacted] charged the
consumer's credit card account for the selected Published Price China Airline
ticket purchase, and any exchange or refund requests are directed to the
merchant of record, [redacted] may be
contacted at the following:
[redacted] 1-800-882-
Website: [redacted]
Airline Code: **
Ticketing Carrier Code:
Please note, our documented case history
confirms that Priceline customer service has not had contact with the consumer
concerning this ticket purchase
We appreciate the opportunity to clarify the matter
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sat Aug
20:18:EDT
Trip Summary for [redacted]
Name
must match photo IDPlease verify spelling and edit name
if necessary
Name Your Own Price and Save Cash
We have a
one-way flight available that will save you cashEnter an offer and we will
see if an airline accepts your offer
Total
charges, including taxes and fees,are displayed on the following
page
Preview Offer
[redacted]
Summary of Charges
Airline Ticket Cost:
$1,per ticket
Airline Ticket Taxes & Fees:
$per ticket
Processing Fee:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,828.90This is the BEST PRICE for these flights GUARANTEED!
Baggage fees
are not included in your trip cost
Important Information
•
Change penalties/restrictions
applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-inIf you are traveling outside China, all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries
•
On trips to this destination
planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details
[redacted]
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Dear [redacted],
"">
Thank you for taking the time to contact us regarding
your airline reservations for Trip Numbers [redacted] and [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for both
reservations, Trip Numbers [redacted] and [redacted], because you have
purchased travel insurance and you decided not to these tickets due to safety
reason
We have reviewed the notes on your record and they
indicate that the travel insurance protects you and your travel companions
against unforeseen illness, injury, job loss, baggage loss, and moreYou may
contact the insurer, [redacted], directly to discuss in detail what their
policy coversTheir phone number is ###-###-####, or if you are calling
outside of the U.S., please dial ###-###-####Agents are available Monday
through Friday from 8:a.mto 10:p.m., and Saturday from 9:a.mto
5:p.mEastern Time
In addition, the fare rules associated with your
ticket(s) determine whether they can be refunded or exchangedBecause these
rules are governed by the airline, please contact them directly
[redacted] Airlines Phone Number: ###-###-#### Your
record locator: LWWWHB (for Trip Number [redacted])
SDFWBP (for
Trip Number [redacted]) Ticket Number(s): 4[redacted] ([redacted] [redacted])
4[redacted] ([redacted] [redacted])
4[redacted] ([redacted] [redacted]
You may also contact our Customer Service department at
###-###-#### so that a Travel Service agent can assist you in reviewing the
fare rules and explain available options for these reservations, if any
I appreciate your patience and I hope I was able to
answer all of your questions
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
Thank you for contacting us through the RevDex.com regarding your concerns with your reservations with the [redacted] for Trip Numbers [redacted] and [redacted]
I am sorry that you are not happy with the service that
priceline provided. In the event Priceline
finds that a customer service representative handled your call in an
unprofessional manner, and spoke unkindly to you, he or she will be receive the
appropriate feedback and the issue will be addressed by the management at that
location
Upon review of your refund inquiry for your two referenced
reservations. We have confirmed that
both your reservations were booked for the same hotel and dates. Customer Service provided a courtesy and was
able to cancel and refund your duplicated reservation ($293.64). Our records further confirm that you advised
that you booked the wrong area/zone in [redacted] for your original reservation, and
accepted the offer to cancel the reservation less a one night's cancel fee for room
charges ($72.25), and upon purchasing a new reservation for the correct area/zone;
the cancel fee would be refunded less a $service charge Additionally, a discount [redacted] was sent to
you that could be used with the new reservation within days of the issue
date. In this case it would have expired
days from 9/21/13, which was the date it was sent. That information was also in the email that
was sent explaining the discount link use
In order to receive a refund for the cancel fee less the
$fee, the new/corrected reservation must be rebooked within year from the
date of the cancellation, which was 9/21/
I am sorry that priceline will not be able to offer you
the compensation that you requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Revdex.com, Inc
"margin: 0in 0in 0pt;" class="MsoBodyText">
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
[redacted] submitted an express deals reservation where a
casino was listed as one of the guaranteed amenitiesWhen she contacted the
hotel to confirm the casino after the reservation was confirmed, she was
advised it is approximately miles awayShe was requesting a refund on her
reservation
With the guidelines associated with the reservation, the
customer would have been offered a 20% refund due to the inconvenience but
since she is considered a High Value Customer, an Executive Services agent
cancelled the customer's reservation and issued a full refund back to the
customerThe customer was notified of the cancellation and refund
We appreciate the opportunity to clarify
Sincerely,
[redacted]

Dear Ms[redacted],
"">
Thank you for contacting us regarding your reservation at
the [redacted] [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you were unaware that your
credit card would be billed when you reserved your reservation
When submitting your reservation we provided you with a
contract page that stated that the total price of the reservation would be
charged on the day of bookingWe understand you wish to receive a credit or
refund; however, the cancellation policies indicate that any modifications or
cancellations, the total price of the reservation will still be chargedWe are
sorry if you are unhappy with the policies associated with your reservation but
it is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted] [redacted]
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your hotel
reservation at the [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
did not receive the remaining refunds for your
reservation and you were
charged and additional CAD
We have reviewed this concern and escalated your issue to
our Accounting
DepartmentWe processed a total refund in the amount of
CAD back
to the same card that was used to place the requestThe
total refund
amount is the remaining refund of CAD for your reservation plus
the refund of the CAD additional charge to your
cardPlease be
advised that you might received the refunds in four
separate
transactions
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
[redacted]
Executive Offices

Dear MrHenderson,
"">
Thank you for contacting us regarding your reservation
with Delta Air Lines booked under Trip Number 1[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund of the cancellation fee
We confirmed the contract page that you initialed on your
original request showed a return date of Sat, May 10, When you contacted
our customer care department, the representative offered an exception to our
non-changeable, non-refundable and non-transferable policies and cancelled your
reservation minus a fee of $He explained once you submit a new offer with
the correct dates, we would refund the cancellation fee minus a $change fee
We are also showing you contacted us on April 19th and had questions about
submitting a new offer, and you were advised to review over the email that was
sent to you with the directionsWe are sorry if you are unhappy with our
policies; however, since your new offer has the same dates as the original
offer, we are unable to refund the cancellation fee as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding the
cancellation fee refund of your airline reservation for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
Your refund has been processedA refund for $was
issued today, October 21, We will issue a refund to your bank within one
business dayYour bank will then post it to your accountThe bank processing
time varies so please check with them if you do not see it in your account
within a few days
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
We are contacting you today regarding your rental car
reservation with [redacted] Rental for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
your flight was cancelled due to the bad weatherWe apologize for any
inconvenienceWe verified that the reservation you purchased is restricted, it
is non-changeableHowever, due to the extenuating circumstance we can only
cancel the reservation with a full refund
We have contacted the rental car company to verify if the
car was used or notSince the car was not used, a refund for $was
processed today, February 20, We will issue a refund to your bank within
one business dayYour bank will then post it to your account and their
processing time varies, so please check with them if you do not see it in your
account within a few days
We apologize for the inconvenience and thank you for giving
us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices