Priceline.com

From: *** ** ***] Sent: Wednesday, November 09, 8:PMTo: ***Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** I do not accept I don't know why your portal is showing that I have my screen prints and per her language I am entitled to the refund as she spelled it out in her fine letter

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
Thank you for contacting us through the RevDex.com regarding the reservation with ** *** *** for Trip Number
***I understand that you believe a change fee charge was posted to
your credit card for the correction of a name in the reservation
Our documented case history confirms that the representative
advised that in order to make a correction to *** last name, Priceline would
have to follow the rules and restrictions established by the airline when making such changes. On your behalf, our Air Travel Services
Department sent an email to the airline requesting a waiver of fees for the name change. The airline advised that they would not allow a waiverThe airlines
rules and restrictions were provided to
you however, you declined the option to change the name and therefore the ticket remains as it was originally
booked. Priceline has not made any
changes to *** ***s ticket, and no charges have been posted to your
credit card for any change fees by priceline.
I contacted the airline on your behalf and they have informed
me that they have not made any changes to her ticket
Thank you for choosing to contact usI hope you found my
reply helpful
Sincerely,
*** ***
Executive Offices

Complaint:***
I am rejecting this response because:
Due to unforeseen circumstances I was unable to make the flight to the ORIGINAL Destination City of *** ** so I contacted Customer Service and was given the option to change the Destination City to *** ** and that WAS completedand attached is a copy of the Email with the Confirmation or Request number to which this was doneEither way it does NOT matter I Did NOT make the flight and Insurance for the tickets were NOT an option thus a Breech of Contract and not to mention my financial institution has already deemed ME Right in this matter then after over Months reversed the finances. therefore I RESPECTFULLY request a FULL Refund for the Said amount of the ticket
Sincerely,
*** ***

Dear Ms***,
"">
We wanted to take this time to contact you regarding your
*** ***
ticket booked under Trip Number ***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, the
total charge of your reservation is for $but you
were charged for
$
We have reviewed this concern and verified that the total
amount of your
reservation is in US DollarsPurchases made on our
website are
transacted in U.SDollars unless otherwise noted during
the request
processIf you made a purchase using a
non-US-Dollar-denominated credit
or debit card, the charge to your card or the estimated
charges we
provide at the time of booking may differ based on the
exchange rate at
the time you make your reservation and the rate at the
time the charge
is posted on your debit or credit card statementIn the
event that we
issue a credit to your account, we will refund in the
currency initially
chargedWe apologize for the confusion; however, the
total charge of
your reservation is in US Dollars and the charges posted
to your account
is in Canadian Dollars
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Mr***,
"">
We are contacting you today regarding your reservation at
the *** *** *** Buena Vista for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a hotel with interior corridorsWe apologize that you
are unhappy with your upcoming hotel accommodationsWe do evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of
your expectations
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Orbitz.com = stars
Expedia.com = stars
Travelocity.com = stars
Also, we provide hotel chain examples for illustration of
what you may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
rating
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

I am in receipt of the
complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond
The
consumer selected Priceline's Express Deals service for a hotel located anywhere in the shaded area labeled ***, and received accommodations at the *** *** *** *** ***, located at *** *** *** *** *** ** ***
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the *** *** *** *** ***We have confirmed that *** *** *** *** *** is clearly located in the
shaded area of the mapping guidelines for the area labeled ***
Consumers who prefer to stay in a
particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refundWe appreciate the
opportunity to clarify
Sincerely,
** ***
priceline.com
Express
Deals 2-Star hotel in the *** Area
Your room: Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20,
Check Out: Sun, Jun 21,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
Carmen
Billing Info
***
*** ** *** **
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $
Prices are in USD
Cancel
Policy
This rate cannot be cancelled, changed or transferred
Refunds are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your
hotelSo please read this important stuff
All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or
non-smoking rooms) should be requested through your confirmed hotel and cannot
be guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do not cheon the first day of your reservation and you
do not alert the hotel in advance, the remaining portion of your reservation
will be canceled and you will not be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel search on pricelineAny sorting or filtering options
previously used will not apply to this request
The reservation holder must present a valid photo ID and credit
card at check-inThe credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkoutThese charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points, upgrades, vouchers, or other discounts and
incentives
If your request is accepted, Priceline will immediately charge
your credit card the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your request is not accepted, your credit card will not be chargedPrices are
not guaranteed until purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Complaint: ***
I am rejecting this response because:
It seems you have misunderstood the purpose of my complaintWhile the original goal of my reservation was to book
a hotel room that has queen beds, the Revdex.com complaint was made because I paid $dollars for a room upgrade
that was the same as the original optionIn order to better illustrate this, I have screen captured the page where
I selected the room option for the *** *** *** *** ***In the attached picture, you can see the two
room options marked with a red arrowThe top one is the basic option that is included in the packageThe bottom one
is the $per night upgrade optionI have talked with both online chat and the hotel management about the rooms, and both
have confirmed that they are the exact same thingSo I am asking for the $per night upgrade fee to be refunded due
to this deception of an upgradeAgain, just to clarify, I chose the $per night upgrade option that was the exact same thing
as the one included in the package and I simply wish to have that upgrade fee refunded
Sincerely,
** *** ***

Complaint: ***
I am rejecting this response because:The car wasn't even picked upNo drivers license was even presentedThe rental car company probably rented the vehicle to another customerAll other reservations are refundableTo charge the whole amount? Is that reasonable? I could maybe see a one day rental out of thisBut nothing more
Please take me off your emailing listI'm getting unsolicited ads at my email all the time
Sincerely,
*** ***

According to the consumer, she did not authorize the purchase of a Name
Your Own Price reservation at the total cost of $for a star hotel
Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the star level and $offer price entered by the consumerOur records indicate that the consumer previous request at the rate of $was not accepted for purchase
I am sorry unable to refund or cancel the consumer’s reservation as the selected Name Your Own Price reservation is restricted
Sincerely,
ND***
priceline.com
3.5-star hotel in the *** area
Check In: Fri, Oct 16,
Check Out: Sat, Oct 17,
Rooms: room for night
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** *** *** **
***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
continue
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

Dear Ms***,
face="Calibri">
Thank you for taking the time to contact us regarding the cancelation of your reservation at the *** *** & *** *** *** for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, a hotel representative has informed you that they are waiving the cancel fee
Our record shows that the hotel imposed the cancel policy stipulated on your contract, and charged as equivalent to night of your reservation as penaltyPrior to booking the request, we presented you with a Contract Page for review and initialThe contract includes the Cancel PolicyPart of the Cancel Policy states that, "If you decide to cancel your reservation anytime between noon on Thursday, October 15th and noon on Friday, October 16th (local hotel time), the hotel requires payment for the first night's stay."
I am so sorry that you were unable to cancel the booking in time, to avoid the penaltyHowever, I can try and further investigate your concern with our hotel partnerWould you kindly provide me the name of the hotel representative you spoke with, as well as, the date and time you called them and got the said advice
We apologize for the inconvenience and I look forward to hearing from you soon
Sincerely,
Berna A***
Executive Offices

Dear *** ***,
"">
Thank you for contacting us through the RevDex.com regarding your reservation with *** for Trip Number ***
I understand that you were charged excess baggage fees by
the airline when you checked in for your flight and your travel companions were
not
Priceline is unable to
determine baggage fees that were charged to passengersPlease contact the
airline directly for assistance on baggage fees and allowance for your
particular itinerary
Baggage fees and baggage allowances
are dependent upon the particular carrier(s) and the flight itinerary
Priceline does advise customers that baggage fees are not
included in the ticket price and offers a link in the itinerary to the airlines
website that explains their baggage fees and weight and size limits.
This information is also available through a link on the
contract page prior to the ticket purchase
Baggage fee information is also available in the FAQ's of
the help section on the priceline website
We are sorry we not able to offer any compensation for
the fees you were charged by the airlinePlease contact the airline directly for any further information relating to baggage fees and allowances for your particular flight itineray
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionThe following was sent
to the consumer addressing this matterI am sorry that we are unable to assist
the consumer any further in this situation
Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you contacted us regarding a cheaper
rate was offered by *** Rent a CarWe see that you contacted us on July 1,
which is the same day as your pick-upAs stated on our Best Price
Guarantee terms and conditions, you have up until midnight the day before you
travel to contact us for your claimThe following is also stated on the
Collision Damage Insurance enclosed in your contract page"Allows for
cancellation with 100% refund up until requested pickup time"This
statement pertains to the Collision Damage Insurance itselfIt means that it
is cancellable before the pitimeWe apologize; however, your reservation
is restrictedIt cannot be changed, cancelled or refunded
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Frich A***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe reviewed our records and verified that
when the consumer contacted us, the consumer was advised by both our Customer
Care representative and our Customer Relations representative that we were not
able to locate the lower rate online as claimed by the consumerIn accordance
with our price guarantee policy, and in order to be eligible for our Best Price
Guarantee, the lower rate must be available for purchase online for the same
exact itinerary at the time the customer
calls to request the refund
http://www.priceline.com/landing/best-price-guarantee.htm?jsk=544a200a464a200a20...⇄ /> We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
"">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards
to your hotel reservation at the *** *** *** booked under Trip Numbers *** and ***
We understand that you assumed that your request did not
go through due to an error you encountered during booking and chose to again purchase
another reservation
We have reviewed your reservation and our records
indicate that you have disputed your purchase with your credit card company We do not have access to the outcome of credit
card disputesPlease contact your credit card issuing bank directly concerning
the status of your dispute
Sincerely,
*** **
Executive Offices

We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceAs noted on the consumer's initialed contract page, the consuser clealry authorized the purchase. We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe have verified that the consumer selected *** - *** *** as stated on the contract pageThe consumer was provided the option to
cancel the reservation for a fee, and declinedWe are
sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your hotel reservations at the Hotel *** *** *** *** for Trip
Numbers
*** and ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for the
unused reservation
Your refund has been processedA refund for $was
issued today, November 7, for the unused reservation, Trip Number ***We will issue a refund to your bank within one business dayYour
bank will then post it to your accountThe bank processing time varies so
please check with them if you do not see it in your account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to share your recent
priceline.com
experiences with us
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you have
been trying to book an offer showing on our websiteOur
booking system
is linked to our travel partners' booking system, just as
any other
Internet travel service or travel agencyRegrettably,
there are
occasional time lags, which impact true reservation
availabilityWhat
this means is that, listed reservations may not actually
be available
because they have not refreshed their reservation system
database at the
time we access itThis time lag is common throughout the
travel
industry and is not unique to usWhile it is rare that
this happens, it
appears that due to changing inventory the reservation we
offered was no
longer available at the time we attempted to book it
If this occurs, we suggest that you review the list of
remaining
itineraries and try againPlease be sure to start a new
search from the
home page, instead of using the back buttonsThis will
reduce the
likely hood of seeing the same itinerary again, although
it?s possible
the same itinerary may displayed and may or may not be
available
We would like to inform you that you have a confirmed
airline and rental
car reservation for MrJohn R *** with Trip Number
***A copy
of the itinerary will be sent to you on a separate email
message
following this email
We apologize for the inconvenience and hope you find this
information
helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
We received the your
additional comments concerning your reservation with *** Air Lines booked
under Trip Number ***.
As you requested, we have again reviewed this matter to
see if we overlooked anything that might support a more favorable conclusion
We have again reviewed this matter and confirmed that the
representative advised you that we would
refund the difference in the new ticket cost, versus the original ticket cost
Our documented case history confirms that a full refund was
not offered for the used airline ticketWe are sorry for any inconvenience it
may cause, but we are unable to refund additional funds back to your account as
requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Complaint:
This is to reply to the message to provide the digit trip number: ***0 and the original email it was order from is email address: ***
Sincerely,
Wendy Wong