Priceline.com

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservations with *** Airline for Trip Numbers *** and ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesA refund request for $
is currently being processedYou will be receiving email messages from us with
updates of the refund request
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

*** *** ***
We are contacting you today regarding your reservation at
the Ramada Inn & Suites Sea-tac booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to have a hotel with free airport shuttleWe apologize for any
inconvenience this may have caused
We have reviewed this concern and verified that free
airport shuttle was not guaranteed for your reservationHowever, we contacted
the hotel and Alicia, Front Desk representative, advised that the hotel have a
hour free airport shuttle serviceIf you need further information, please
contact the hotel directly at (206) 277-
We apologize for any inconvenience this may have caused
and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** ** *** *** *** for Trip Number ***
We are pleased to inform you that we have submitted a
refund request for the full reservation costA refund for $was
requested to our Accounting DepartmentThe request will go through a review
processYou will be advised of the outcome of the review within daysOnce
the refund has been approved, it will be processed through our system within
one business dayThe refund will be processed back to the card used in booking
the reservationYou will be receiving email messages from us with updates of
the refund request
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
*** ***
Executive Offices

Dear MrJones,
"">
We are writing due to the complaint you have filed with
with Revdex.com regarding your reservation with *** *** *** ** *** ***
MrJones, in reviewing your reservation we did not see
any errors made on our part. We could
only cancel with a fee as we could not change the tickets. The fees involved in changing your
reservation were provided to us by the airline and we cannot waive the fees
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Barbara Ayers
Executive Offices

I booked a package deal with them under the Best Price Guarentee and when I found a cheaper rate for the exact itinerary I called to have then reimburse the difference as advertised They claimed at first that the price had actually gone up, then when I spoke to a manager she claimed the package was unavailable I offered to send the screen capture of the itinerary I was looking at but they were uninterested advertising They rely on the claim that "they can't find it" even if you have it sitting in front of you on their own site

Dear Mr***,
"">
Thank you for taking the time to contact us regarding
your airline reservation with *** Airlines for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand your
concern about the spelling of your name as it appears in the system of *** Airlines
Our *** *** *** Department contacted *** Airlines Travel Agency desk and was advised by their carrier representative *** with Agent *** * *** ***, that you should not have any problem
as you already took the outbound flightThe agent also added that they actually
do not consider a letter misspelling an issue, especially that you have already
travelledTo be sure, our *** *** *** Department wrote their *** *** Office a letter verifying your claim
Please note that you must also get in touch with the airline
with these facts
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe are sorry if that flight
was no longer available at the time the request was submitted and the consumer
was unable to book the requested flightsOur booking system is linked to our airline travel partners'
booking system, just as any other Internet travel service or travel agencyOn occasion
there are time lags, which impact true reservation availabilityWhat this
means is that listed reservations may not actually be available because they
have not refreshed their reservation system database at the time we access it
This time lag is common throughout the travel industry and is not unique to us
While it is rare that this happens, it appears that due to changing inventory
the reservation we offered was no longer available at the time the request was
actually submitted and we attempted to book the reservation request. It is for this reason that on the contact page prior to purchase
we do state, "Fares are not guaranteed until purchased." We are sorry
that we are unable to assist the consumer with a refund in this situation
Sincerely,
** ***
priceline.com
This contract
for request number *** was originally initialled on Tue Feb 10:52:
EST
Trip Summary for *** *** ***
Name must match photo IDPlease verify spelling and edit name
if necessary
We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more for
$per person
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events
$
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,
Travel Accident Protection
24/
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services
Name
Your Own Price and Save Cash
We have a one-way flight available
that will save you cashEnter an offer and we will see if an airline accepts
your offer
Total charges, including taxes and fees,are displayed on the following
page
Preview Offer
Departing Flight Information - Wednesday, February 19,
Flight ***
0h 55m, mi
From*** *** *** ***
*** **Departs: 5:AM
To*** *** *** *** ***
*** **Arrives: 6:AM
Aircraft*** *** (Jet)
Economy/Coach Class
(operated
by *** ***Jet)
Flight ***
2h 04m, mi
From*** *** *** *** ***
*** **Departs: 7:AM
To*** *** *** *** ***
*** **Arrives: 10:AM
Aircraft*** *** (Jet)
Economy/Coach Class
Returning Flight Information - Tuesday, February 25,
(Arrives Wednesday, February 26)
(operated
by *** ***)
Flight ***
2h 22m, mi
From*** *** *** *** ***
*** **Departs: 7:PM
To*** *** *** *** ***
*** **Arrives: 8:PM
Aircraft*** *** *** (Jet)
Economy/Coach Class
(operated
by *** ***
Flight ***
0h 56m, mi
From*** *** *** *** ***
*** **Departs: 11:PM
To*** *** *** ***
*** **Arrives: 12:AM (next day)
Aircraft*** *** *** *** (Jet)
Economy/Coach Class
Passenger and Ticket Information
*** *** ***sSeat Preference (Change Seat)
Flight *** ***
Flight *** ***
Flight *** ***
Flight *** ***
Ticket Type:Electronic
Summary of Charges
Airline
Ticket Cost:
$
per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline
Ticket Taxes & Fees:
$
per ticket
Airline
Ticket Trip Protection:
Declined+ Add now Recommended!
Number
of Tickets:
Airline
Ticket Delivery:
$
(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$279.00This is the BEST PRICE for these flights GUARANTEED!
Baggage fees
are not included in your trip cost
Important Information
•
Change penalties/restrictions applyPlease read the
important fare rules and restrictions
•
Fares are not guaranteed
until purchased
•
If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservationNo refunds
will be granted for the unused portion of your trip
•
You will be issued electronic ticketsRemember to bring
a valid government-issued photo ID with you to
check-in
Initial
Here:
**
I
have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Dear MsBanks,
We are contacting you today regarding your reservation at
the *** *** booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
did not use the reservation and you would like to be refundedWe apologize for
any inconvenience this may have caused
We contacted the hotel and verified that you did not use
the reservationThe reservation is supposed to be non refundable; however, we
made a one time exception to refund your reservationI processed a full refund
in the amount of USD back to the same card that was used to place the
requestYour refund will be processed by our system within one business day
and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear MrMccollum,
We are contacting you today regarding
your reservation at the Hilton
Atlanta for Trip Number 16***.We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that the hotel is unable to
accommodate your reservationOur records indicate that you were provided a new
accommodation at the *** *** *** and Conference CenterWe
apologize if you are not satisfied with your new hotelWe can, however
re-accommodate your reservation at the *** *** Hotel.The *** *** Hotel is located at 5** *** *** *** Northwest
Atlanta, GA The M*** *** *** is a star level hotel, in the
Downtown Atlanta areaShould you accept the relocation, we will refund 50% of
the total costIf you would prefer to cancel your hotel reservation you may do
so as long as you contact us prior to check-in.If you have further questions, please contact us directly at
###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern
Time, Monday through SaturdayYou will need to enter your Trip Number, which
is 16*** when you contact us.Please note that the number provided above is a United States phone number,
and you may incur toll charges when calling from outside the United States or
Canada.We apologize for the inconvenience and thank you for giving us the
opportunity to assist you.Sincerely,Zadhy SolinapExecutive Offices

Dear Ms***,
"">
Thank you for contacting us through the RevDex.com regarding your reservation with *** * *** *** for Trip
Number ***
I understand from the information you included in your
correspondence that you are requesting a refund of the reservation because your
daughter was hospitalized and you needed to be with her. I am very sorry to hear of her illness and
hope she is recovering well.
I did check the history of your calls to priceline
Customer Service and found that you did not contact us about the illness until
1/31/14, which was seven days after your check in date on the reservation. I am sorry that priceline was not able to
help at that point. The Name Your Own
Price reservations are very restricted as is pointed out on the Summary Page
prior to the booking being confirmed.
Priceline can only assist in medical issues if we are provided with the
issue and any medical information prior to the check in time on the arrival
date of the reservation. I am sorry that
priceline will not be able to offer you the requested refund
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondence
We are sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
face="Calibri">
Thank you for contacting us regarding your reservation at the *** *** *** *** and *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a credit back to your account for a coupon used while booking the reservation
We reviewed your reservation details and confirmed your reservation qualified for the $off the total amountWe are sorry that that discount was not applied to your booking when submitting the requestWe completed a refund request in the amount of $to be issued back to your credit cardPlease allow 7-days for the amount to appear back to your account
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

I'm writing because I received a response from the Revdex.com stating that my case is now closedI had originally complained about Priceline.com and did not accept the solution they offeredI chose to escalate the complaint furtherI received an email from you this morning with a message from Priceline.com saying there is nothing else they can do, and they attached the contract with highlights on the section for the room information and the section where the consumer initials to signal they understandThe problem is that that is not meIt has the name and initials of a different customer and a completely different location and contract numberI don't know if it's an honest mistake on their part or if they're trying to blow us offI would like our case to be re-opened and looked into furtherThanks for your time.
*** ***

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity
to respond.
According to the consumer, she selected a
Name Your Own Price hotel and the property was unable to accommodate her
request for two beds in one room
The consumer states: “I required two
full, adult-sized beds for my reservation.”
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase
On each consumers’ contract page (including the
contract page in question), we clearly and conspicuously place the following
disclosure regarding requests for bed types labeled under Important
Information
Review
Important Information
All rooms will accommodate up to peopleRequests for bed types
(King, Queen, Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline
If you require a
specific bed type, please contact your hotel directlyAll bedding requests are
based on hotel availability and are at the discretion of the hotelA fee may
be incurred and is the responsibility of the customerFor specific room type
requests (deluxe, suites, etc.) try our Shop and Compare option
We appreciate the
opportunity to clarify the matter and hope this information helpful in
resolving the inquiry
Sincerely,
N
D’Angelo
priceline.com
This
contract for request number
3***was originally initialed on 2014-04-14:05:
Please Review Your
Request
Star Upscale Hotel, Union
Square West Area
Which hotel will I get?
CheDate:
Friday, June 6,
Check-Out Date:
Sunday, June 8,
Region
San Francisco, CA
City Area:
Union Square West
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
Nick Leonti
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Dear Ms***,
size="2">
Thank you for taking the time to contact us regarding
your reservation at the Island Inn for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We have contacted the hotel and confirmed that the pool
is under construction and will not be available during your stayDue to this
issue, please advise if you would like to cancel your reservation or obtain a
20% of the total cost if you would like to keep the reservation
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
Please contact us directly at: ###-###-####The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
Saturday
You will need to enter your Trip number, which is
*** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Sincerely,
*** **
Executive Offices

Revdex.com, IncThe consuer purchased this reservation directly with *** .comWe have been in contact with Choose a Room.com on behalf of
the consumer, and they have advised that they looking into this matter and are
verifying with the hotel how much the wedding block hotel rate was in order to
refund any difference in rateWe appreciate you [patience while this matter is
under review with Choose a room.com and will update the consumer with their reply
Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because: Priceline breached the contract we made when they unbeknowst to me, duplicated my reservationI indeed called the Hotel and Priceline the day after I made the reservation as soon as I saw the duplicated charges on my credit card statementThe hotel and priceline both acknowledged that YES the reservation had been DUPLICATED by PricelineI should not be held liable for Priceline's error
Sincerely,
*** ***

In regards to the reply from Priceline , I had addressed these matters with the hotel owner upon check in and have also attached a copy of my bank statement clearly showing a charge of $for " ***" which is for internet use at this motelThis again proves how Priceline does not whom they represent and does not care to find out as long as they are being paid a commission.
These issues were addressed to the owner on more than one occasion. Further , I had also expressed my discontent of this motel when asked for a review which were PURPOSELY not published even though there was no foul or unprofessional language used. This further supports my claim PRICELINES intent to deceive the travelling public on representing hotel / motels that no one would solicit otherwise. I will expect the refund as requested or I will have no alternative to take this to a higher legal authority and also release to the media to which I have access to. Please also note the many bad reviews of this motel that were not made available until after my initial stayI will await a reply from Priceline.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Attached hereto is a copy of the consumer’s
contract page agreeing to
the terms and conditions of the purchase, including the following disclosure listed
under Important Information indicating that all
rooms are guaranteed for quad occupancy and accommodations for more than the
specified number are not guaranteedWe are sorry that we are unable
to assist the consumer with a refund for the selected purchase
Sincerely,
** ***
priceline.com
*** ** * *** *** *** ***
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees: $
Summary of Charges
(All prices are in USD) $
*** *** *** ***
Address: *** *** *** *** *** **
Room T ype: Double Beds + Sofa - Nonsmoking Guest Suite -
Kitchenette
Check In: Friday, June 26, 13:
Check Out : Saturday, June 27, 11:
(USD) US dollar
Important Information
Hotel Customer Service:
If you have already booked a hotel reservation and need
assistance,
you can contact our Customer Service at ***If you
call this
number please have your Trip Number and the phone number you
entered while making your reservation available
To review your reservation's cancellation options, click here
Note that
you will need the trip id and last digits of credit card/pin
code listed
on this page
If you don't cheto the hotel on the first day of your
reservation
and do not alert the hotel in advance, the hotel reserves the
right to
cancel your reservation and may charge you a penalty
Rate Description:
Websaver - Full pre-payment required upon booking
Promo:
Special Discount off
Book Now and Save
Negotiated Specials may be limited to certain dates and subject
to
availability
Pre-pay Policy:
$will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchase
Prices
and room availability are not guaranteed until full payment is
received
Cancellation Policy:
To cancel this reservation, a $per room processing fee will
be
charged by this websiteFor the room type you've selected, you
can
cancel your reservation for a full refund up until noon on
Wednesday,
June 24th (local hotel time)If you decide to cancel your
reservation
anytime between noon on Wednesday, June 24th and noon on Friday,
June 26th (local hotel time), the hotel requires payment for the
first
night's stayYou will be charged for the first night's stay
including
taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local
hotel time
on your day of arrival (Friday, June 26th)
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed che
date
onlyIf you don't cheto the hotel on the first day of
your
reservation and you do not alert the hotel in advance, the
remaining
portion of your reservation will be canceled and you will not be
entitled to a refund
All rooms are guaranteed for quad occupancy and
accommodations for more than the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe
credit
card is required for any additional hotel specific service fees
or
incidental charges or fees that may by charged by the hotel to
the
customer at checkoutThese charges may be mandatory (e.g.,
resort
fees) or optional (parking, phone