Priceline.com

*** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** Priceline is lying American Airlines told me that if I had booked through them directly, they would have refunded my money
*** *** *** *** *** *** *** *** Neither company appears to be looking out for the consumer

Revdex.com, Inc
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, *** charged $when the driver returned the rental vehicle
Upon researching the customer’s *** Rent a Car claim, *** advised that the customer was issued a refund on
7/14/in the amount of $The customer was advised of this information
and advised to contact *** Rent a Car directly regarding the status of this
refund
On behalf of the consumer,
Priceline contacted *** concerning the refund discrepancy of $43.40, and we
are awaiting an update from ***
The consumer may also contact *** directly concerning the status of the refund or for information relating to
any charges collected by Avis
Sincerely,
** ***
Priceline.com

Complaint: 1***
I am rejecting this response because:
The information was not detailed like this in my booking confirmation emailIt was in a link that would not open and therefore I was not aware of the charges beforehandI feel that the way it was presented was misleading as all the information was not accessibleIf the information was clear beforehand, I would have used a different company.
Sincerely,
Shaun Wilkins

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** In *** *** *** *** Resort for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, your
would like to be refunded since the fees at the hotel were not disclosed prior
booking and that your reservation costs more than what you had intentionally
booked for
As stated on your contract page prior booking, your
confirmed hotel may charge your card certain mandatory hotel specific service
feesFor example, resort fees, energy surcharges, newspaper delivery fees,
in-room safe fees, tourism fees, or housekeeping fees and/or certain optional
incidental fees, for example, parking charges, minibar charges, phone calls,
room service and movie rentals, etcThese charges, if applicable, will be
payable by you to the hotel directly at check-out
In addition, you booked a Name Your Own Price reservation
where in the hotel is not disclosed prior bookingSince we do not know what
hotel will accept your request, we cannot point out the specific fees that will
be charged during your stay
Your reservation is restrictedTherefore, it cannot be
changed, cancelled or refunded
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:Price line did not allow me to cancel my ticket even when I call price line in less than minutes and explain to the price line rep that I click the wrong bottom by mistake .I find this no fair for a consumer who used price line in the past for other trips .and due to the control that has price line has over the tickets united airlines is trying to help me but for that reason they say they dont have nothing on their end
Sincerely,
*** ***

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation at The *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
In order to review this matter, kindly provide us with the following
information:
Type of device used: (*** *** *** *** *** *** *** *** *** ***, etc.) App version: *** *** *** *** *** *** *** If mobile web: What browser? & What browser
version?
We apologize for any inconvenience and look forward to
hearing from you soon
Sincerely,
*** ***
Executive Offices

HiPlease see our response below to our customer. ThanksDear Mr***,
face="Calibri" size="3">Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** * *** *** *** *** *** ***I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you submitted a request for a 3-star hotel, but received a confirmation for a 2.5-star hotel
We apologize for the inconvenience you experienced with this reservationWe regularly evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe found that the property you received was provided a star rating right after your reservation was bookedFor this, I have options for you:
You can keep the reservation and we will refund you 20% of your total reservation costYou can cancel the reservation for a full refund
Please contact us, at least, hours prior to your scheduled chedateAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Friday, January 27, Please contact us directly at: ###-###-####The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is ***, when you contact usYou can also reply back to this email with your decisionPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI apologize for the inconvenience and look forward to hearing from you soonSincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because:Have you reviewed the screenshot I took immediately prior to booking my hotel? You keep showing me this contract page which completely differs from my records without any explination as to howPLEASE READ AND UNDERSTAND WHAT I AM SAYING! Stop just sending me a form-letterYou havent reviewed anything to see if anything was overlooked otherwise you would consider what I have as records
Sincerely,
*** ***

Hi. See the response below we have sent to our customer.
D*** *** ***
size="3" face="Calibri">Thank you for taking the time to contact us regarding your hotel reservation at the Doubletree By Hilton Baltimore - Bwi Airport for Trip Number ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation
Our system does not allow us to apply a zero nightly rate, so what you are seeing is an average nightly rate
We took the cost of the paid nights and divided that by the total number of nights in the reservationThis reduced the average nightly rate to provide the customers with the guaranteed "free night"
Example: Pay for nights and get your 3rd night freeThe nightly rate is USDYou would've paid USD for the nights (132.35+132.35+0)If you divide USD by nights, each night is
USDnights at USD is USD
We are unable to process a refund of the 3rd night
I hope you find my reply helpful and we thank you for your time
Sincerely,
*** ***
Executive Offices

HiBelow is the response that we sent to the customer. Thanks
*** *** ***
*
84, 150);">Thank you for taking the time to contact us regarding your reservation with Virgin Atlantic for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you found a lower rate on our website for the exact same itinerary and requested from our Customer Service that we apply the Best Price Guarantee to your reservationWe are also informed that you attempted to book the lower rate
We apologize that our representative was unable to find the lower rate you found on our websiteWe have look into your record and found that you attempted twice to book the lower rateUnfortunately, since you have a confirmed reservation, our system prevented you to book the exact same itinerary, for the same passengersOur system was set up that way to protect our customers from duplicate bookings
After careful review of your concern, and as a gesture of goodwill, we came to a decision to allow a one-time exception and refund you the price differenceWe managed to find the two attempts you made in booking the lower rate, and, these are the Request Numbers 1*** and 120*** We see the total cost was $1,USDBetween your confirmed reservation and the lower rate, the difference is USD
We have forwarded a request to our Accounting Department to process the refund (USD)This will go through a review process which normally takes 10-business daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request
Thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the selected purchase We are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com
Dear
priceline.com Customer,
You contacted priceline.com requesting information about one of your trips
This link has been provided to you so that you can view the Contract Page you
were presented when you were submitting Trip 1***Just click on the
link, or if that doesn't work, please copy and paste the entire link into your
browserhttps://www.priceline.com/hotels/cr?cth=F708A72D313C99A8648A18633CBD98CD<...⇄ /> Note that in order to view the page referenced by the link above, you may need
to have Adobe Reader installedIf you are unable to view the above page, you
can download Adobe Reader from http://get.adobe.com/reader/
Please do not reply to this e-mail as it will not reach customer serviceIf
you have any further questions please visit the Help section of our website
Sincerely,
priceline.com Customer Service Team

Dear *** ***,
"">
We wanted to take this time to contact you in regards to
your hotel reservation with the *** *** *** *** *** *** * *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
said that you were charged twice for $for your hotel reservation
We apologize for the inconvenience this may have caused
Please note that as part of the request process, we authorize your account to
verify that you have enough funds to cover the cost of your reservation***
might advise you that this is a pending transaction; however, it is an
authorization, and it should automatically drop off when the charge is
processed to your accountAn authorization is not a chargeYou will only be
charged for your requests that are acceptedIn most cases, authorizations are
removed within three to at most seven days
Please also note that we are unable to access the payment
information used through your *** accountIf you give us permission, we
would be happy to call your bank or credit card provider and request the
authorization be removed, however, your bank may not be willing to assist us
since the charge is coming from ***Additionally, we may not have all the
information that the bank requires for the authorization reversalIf that happens,
we will have to provide you with ***?s contact information
If you plan to contact *** directly, you can go the
Help section of the *** website
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** **
Executive Offices

Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence We are sorry that the consumer is unhappy with
his Name Your Own Price hotel accommodationsUpon review of this matter we do
feel that this hotel is properly rated through our system, we are unable to assist
the consumer any further in this situationAttached hereto is a copy of the consumer’s
initialed contract page agreeing to the terms and conditions of his selected
Name Your Own Price purchase
Sincerely,
** ***
priceline.com
This contract for request number *** was originally
initialed on 2014-07-00:11:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Saturday, October
25,
Check-Out Date:
Sunday, October
26,
Region
*** **
City Areas:
*** *** ***
*** ***
*** ***
*** ***
*** **
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Indoor or Outdoor Pool, Business
Center
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com:
Priceline contacted me yesterday and said they credited me a full refund Revdex.com, thank you for your involvement, as I believe that your involvement encouraged them to do the right thingThe timing of this refund and their response is too coincidental I have reviewed the response made by the business in reference to complaint ID *** and the resolution, which is a full refund, is satisfactory to me.
Sincerely,
*** ***

To
whom it may concern:
We
are in receipt of the complaint initiated by the above-mentioned client. Upon
receipt of Mr***’s complaint, Priceline Cruises initiated a phone call
with Mr***. Mr*** advised he was trying to obtain a hotel
voucher from the promotion listed on his cruise reservation. Mr***
stated he received the run around for two weeks from Priceline advising him he
did not have a valid confirmation number. When he emailed a copy of his
confirmation, he was advised the attachment could not be opened Mr
*** advised he gave up and booked hotel on his own. After reviewing
Mr***’s reservation, history shows no phone calls or emails noted from
Priceline Cruises Customer Care Department and a hotel voucher was emailed to
Mr*** on April 28, Mr*** was asked, if it was
possible that he was emailing Priceline Hotel and not Priceline CruisesIt was
explained to Mr*** how they are not the same departments. Mr***
admit that he was emailing Priceline Hotel but never received the hotel
voucher An offer to resend the hotel voucher for future travel was
extended to Mr***. Mr*** advised he is taking cruise to
celebrate his wedding honeymoon and will not be traveling anytime soon.
As a sincere gesture of apology and appreciation for Mr***’s business,
Priceline Cruises has refunded Mr***’s credit card the value of the hotel
voucher ($100). Mr*** was accepting of our refund and resolution
Mr*** has been advised that the refund will appear on his credit card
On
behalf of Priceline Cruises, we appreciate this opportunity to address our
client’s concerns. If you have any further questions regarding this
reservation, please do not hesitate to contact us. We appreciate your
patience and understanding with this matter
Sincerely,
Priceline
Cruises

Complaint: ***
I am rejecting this response because:
I have no problem with me being charged by priceline for $My concern is that when I received my bill it showed two charges of $and $That's fine if they want to charge me the $but I should receive a refund for the $Like I said I rented only one car and I should only be charged once
Sincerely,
*** ***

Revdex.com, Inc
Our record indicates that this
matter has been addressed with the consumer, and a refund for the $
change fee was processed on June 11,
Sincerely,
* ***
Priceine.com

Dear *** ***,
"">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
selected a specific flight in order to acquire mileage points with *** ***We apologize for any inconvenienceWhen a customer selects to
complete a booking with Priceline.com via ***'s website they are required to
agree to the specific fare rules and Terms and Conditions before the booking
can be bookedPrior to booking, we stated that Frequent Traveler Awards (i.e
miles, points etc.), upgrades, certificate vouchers and other discounts or incentives
may not apply to Priceline.com?s airline serviceYou may have an option to
select a specific cabin class (i.eeconomy, premium economy, business, etc.)
but not the specific fare basis (WRXXX, LBNNNS, etc.)
We contacted *** *** and they advised that you
added two mileage numbers; *** *** and *** *** and More
They advised that ticket with fare basis LNNCX is not eligible for mileage
accrual; however, you were able to accrue the mileage on your *** Miles
and More but not on your *** ***
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Office regarding your request
to cancel your reservation for a full refundWe apologize that you are unhappy
with your upcoming hotel accommodationsYour confirmed hotel has been
star-rated by priceline according to our rigorous rating systemWe do feel
that this hotel is properly rated through our system, and we are unable to
offer any compensation at this timeHowever, if you experience problems while
at this hotel, please contact the hotel's front desk and provide them an
opportunity to assist youHotels are generally happy to resolve guest issues
when given the opportunityIt is very likely that the hotel has addressed the
negative feedback you saw online
When our travel partner accepted your reservation, we
immediately charged you to lock in your rate and secure your reservationOur
travel partners provide deeply discounted rates for restricted reservations
because these reservations cannot be changed, cancelled, or refunded
We really wish we could give you the resolution you are
looking for; however, your reservation is truly non-cancelable and non-refundable
For your reference, a copy of your contract page has been
sent in a separate e-mail
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

The
consumer states that she accidentally canceled her reservation and was unaware of the cancel
feeThe
consumer is requesting that priceline reinstate the reservation
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase, including the cancel policy
Priceline is unable to reinstate canceled reservations
We appreciate the opportunity to clarify
Sincerely,
* ***
Priceline.com
This
contract for request number *** was originally initialed on 2014-08-13:59:
Please verify the
following information to continue with your request
Please initial the box below
to indicate that you have reviewed these rules and your hotel request,
and that you agree to abide by priceline's terms and conditions
*** *** *** *** ** ***
*** *** *** ***
*** ** ***
Check-In: Sun, Aug 3, 2014Check-Out: Tue, Aug 5, 2014Nights: NightsRooms: Room
Room Type: King Beds - Nonsmoking Room - Kitchenette
Hotel Freebies:
Free breakfast and free internet
in room
Reservation
Name (Age or Older)
Enter the name of the person
checking into the hotelThis person must present a valid photo ID and credit
card at check-in
Room
*** ***
***
*** ***
Summary of Charges
Room Cost:
avgper room, per night
$
Rooms:
Nights:
Room Subtotal:
$
Taxes & Fees :
$
We've chopped fees on this
hotel
Total Charges:
prices are in U.Sdollars
$
Best Price Guarantee on this
hotel
Mandatory
fee of is collected at the hotel
Important Information
•
Room Description: King Beds With Kitchenette Nonsmoking
•
Rate Description: Websaver - Full pre-payment required upon booking
•
Hotel Freebies Details:
Free breakfast and free internet
in room
•
Cancel Policy: Priceline will
not charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Friday, August 1st (local
hotel time)If you decide to cancel your reservation anytime between noon
on Friday, August 1st and noon on Sunday, August 3rd (local hotel time),
the hotel requires payment for the first night's stayYou will be charged
for the first night's stay including taxes and feesAny remaining amount
will be refunded to youRefunds or cancellations are not available after
noon local hotel time on your day of arrival (Sunday, August 3rd)
•
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you don't cheto the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund
•
Your credit card is charged the
total cost above at time of purchasePrices and room availability are not
guaranteed until full payment is received
Your
PayPal account is charged the total cost above at time of purchasePrices
and room availability are not guaranteed until full payment is received
•
Pet Policy: Pets Are Not Allowed
•
All rooms are booked for double occupancy
(i.eadults) and accommodations for more than two adults are not
guaranteed
•
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkoutThese
charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate
Initial Here:
I have read and agree to abide by the Terms and
conditions and privacy policy