Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Upon reading the response, I have noted it was my carelessness and I failed to review the portion where it notes the taxes.
Sincerely,
*** ***

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a refund for $36.46, which is 50%
of the total cost, was issued on October 27,
Sincerely,
* ***
Priceine.com

Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that the consumer selected
and authorized the wrong chedateUpon
review of this matter we have confirmed that the consumer selected a che
date for Sunday, November 23,
As
requested and authorized, the consumer was provided with a reservation for
check -in on Sunday, November 23, Further research confirms that the consumer requested to cancel the
reservation on November 23, 2014, at 09:37:AM EST with a chat agent, and was
advised that the reservation is non-refundableWe are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear MrEstell,
"">
Thank you for contacting us regarding your reservation
with National Car Rental booked under Trip Number ***
We thank you for your patience while we research this
booking for you.
We are currently making attempts to resolve this issue
for you. We hope to be in contact with
you in to business days with a resolution.
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
Teddi Cremeans
Executive Offices

Dear Ms.***,
Roman">
We wanted to take this time to contact you in regards to
your flight booked under Trip Number***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
attempted to book an airline reservation on our website, however, you were not
sure if it was confirmedYou also said that you were not able to receive any
confirmation emailYou then booked a new flight reservationPlease be advised
that our system automatically generated and sent an email to ***, which is the
email you provided
Requests are typically processed within seconds; however,
sometimes there are delays due to reservation system outages or other reasons
outside our controlIf we do not have an answer within seconds we state we are
still working on your request and that you should have an answer within
minutesOnce you select the "Buy My Reservation Now" button, we
process your requestWe also verified that you spoke with our Air Travel
Services who advised you that the reservation is non refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Our record indicates that a refund in the amount of USD was
issued on March 11,

According to the consumer,
priceline changed his/her selected July 3rd, departure date to
a June
3rd departure date
Attached hereto is a copy of the consumer’s initialed
contract page for each request submitted agreeing to the non-refundable and non-changeable
terms and conditions of the purchase, as well as the selected June 3,
departure date
Airfare Details
Depart:
Tue, June 3,
Departing Airport:
Detroit Metropolitan Wayne County Airport (DTW)
Detroit, MI
As requested,
priceline confirmed the June 3, departure date selected and authorized by
the consumer
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable. We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
refund
Thank you for the opportunity to
clarify
Sincerely,
* ***
Priceline.com
Consumer’s
FIRST REQUEST authorizing travel departing on June 3,
This contract for request number *** was originally initialled on Thu May
09:23:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
Airfare Details
Depart:
Tue, June 3,
Return:
Sun, July 13,
Departing Airport:
Detroit Metropolitan Wayne County Airport (DTW)
Detroit, MI
Arrival Airport:
Portland Intl Airport (PDX)
Portland, OR
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** * *** ***
*** ***
*** *** (under 18)
*** *** (under 18)
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes,
Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not availableIf you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
AG
I have read, accept and agree to
abide by Priceline.com's terms and conditions and
privacy policy
Consumer’s
second request also indicating a June 3rd departure date:
This contract for request number *** was originally initialled on Thu May
09:25:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
We Found a Great Deal
for You
$
If you can return on Monday, July
and fly during off-peak hours
on your returning flight we can get you tickets for $per ticket including
taxes and fees
Departing Flight Information -
Tuesday, June 3,
From:Detroit Metropolitan Wayne County
Airport (DTW)
Detroit, MI
To:Portland Intl Airport (PDX)
Portland, OR
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information -
Monday, July 14,
From:Portland Intl Airport (PDX)
Portland, OR
To:Detroit Metropolitan Wayne County
Airport (DTW)
Detroit, MI
0-ConnectionsDepart anytime, including off-peak
*
Jet Aircraft
* When flying on off-peak flights your trip may start as
early as a.mon the dates you requested or as late as a.mthe next day
If your trip starts in the evening, there is a chance that your flights may
arrive anytime on the day after departure
Passenger Information
*** * *** ***
*** ***
*** *** (under 18)
*** *** (under 18)
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes,
Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value
after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Photo ID must match the passenger name provided
Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to usIn most cases,
your complete flight itinerary will be ready for you in secondsRemember,
these tickets cannot be cancelled, transferred or changed
Initial Here:
AG
I have read, accept and agree to
abide by Priceline.com's terms and conditions and
privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking

Complaint: ***
I am rejecting this response because:
Dear *** ***, Thank you for your response Priceline Trip Number ***/August 16, For: *** *** ###-###-#### (Please do not contact this number regarding this complaint) Rental Date: August 23, 2015-August 26, *** - *** Int'l Airport/*** Please note that any/all correspondence regarding this complaint shall be handled through myself, via my email addresses and phone number as below, and not with my husband as mentioned above: *** *** ###-###-#### Kindly note that my husband's flight(s) with Priceline.com was acceptable and this complaint does not involve the flight portion of my total *** payment of $My complaint is with your rental partner, *** *** Int'l Airport, and the total rental charge to Priceline.com of $153.48, as well as *** subsequent charge at the Airport location of $37.30, for unnecessary/declined Insurance Neither ***, *** Int'l Airport, nor their corporate office in *** have offered a returned phone call or follemail regarding the difficulty my husband encountered in receiving his prepaid, "midsize" vehicle on August 23, Instead I have been dealing with your offshore office (*** ***) who have provided no resolution other than to have secured us a voucher for a $discount on any future *** rentalI can assure we will never use *** again for any reason I am happy to forward all correspondence between myself, your office(s) in ***, and the one acknowledgement of a problem from ***, ***, at your request Thank you for your attention to this matterSincerely,
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Although I appreciate the response from Priceline, I have already admitted that I made a mistakeAs a new Priceline customer, I am utterly shocked at the lack of cooperation with this businessI have bought a home, made and changed airline tickets, among many other things that have been far easier to change than this car rentalNot only was it not the cheapest rate, it is absolutely insane that I'm unable to edit a reservation at an AIRPORTI'm just thinking that Priceline.com, a huge corporation, might be more apt to eat the $because of a customer mistake than me, a school teacher.
This has been a very, very disappointing experienceDue to make lack of reading all the rules and regulations in the 'all important task' of renting a vehicle, I've lost out on some traveling moneyI will forever keep this in mind as I continue to travel with other sites besides PricelineThank you for your complete lack of cooperation and consideration
Sincerely,
*** ***

Complaint:
I am rejecting this response because what the business is not stating in their response is the date and time the reservation was made relative to when the request was made to cancelI would expect that in the best interest of the consumer and fair business practice that a to hour would not harm the company or the hotelEven if there was a minimal processing fee involvedThis is little more than a way for the company to capitalize on a situation and keep funds that have not been spent for the item purchased at no or little cost to them
Sincerely,
Joseph Kochanski

Dear Ms***,
size="2">
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** * *** for
Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about the unavailability of
the amenities at the hotel during your stayWe have contacted the hotel, and
*** from the Front Desk verified that their pool was unavailable during
your stay due to maintenanceThey also verified that the casino was not
on-site, but rather miles away from the propertyWe apologize for any
inconvenience these may have caused you during your stay, and we would like to
offer a compensation equivalent to 20% of the total cost of your reservation
A refund request for $was submitted to our
management team for review, and if approved, the refund will be processed to
the card you used to submit your requestThis process can take up to days
Once the refund is approved, your refund will be processed by our system within
business day; however, it may take up to business days for your bank to
post the refund to your account
I hope you found my email helpful!
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: * *** who responded to my complaint obviously didn't even READ what I wrote. I DID NOT call to cancel my reservation because the driver listed wouldn't be able to pick up the car. I called to cancel because Priceline customer service told me when I called that ONLY THE PERSON WHO MADE THE RESERVATON COULD PICK UP THE CAR WITH THE CARD USED TO PAY FOR THE RESERVATION. Now, this person is saying the exact opposite, ONLY THE DRIVER CAN PICK UP THE CAR
I cannot believe the level of ignorance and uneducated lack of training that is present at this company, none of you read, understand or have common sense when spoken to or emailed. Awful, awful, I will never be using you again! Get some education and training and common sense!
Sincerely,
*** ***

Thank you for your considerationI completely agree with Priceline response

Dear Mr***,Thank you for contacting us regarding your reservation at the *** *** *** Hotel (yaumatei) for Trip Number ***93.When we last spoke, I asked to confirm with your family if they were charged for the extra guest in one of the rooms or if they had to book
another room to accommodate all guestsIf they did not, kindly adviseDue to the nature of your concern, I would like to speak with you directly by phoneI attempted to contact you today in an effort to address your concern; however, I am unable to speak with you at the number you provided.Please contact me directly at: ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is ***93, when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A***Executive Offices

Complaint: ***
I am rejecting this response because: Priceline has not provided solution for their low price challengeThey are supposed to be refund my booking charges as per their policyI raised this request within hours of booking through Revdex.com
Sincerely,
*** ***

We
have received the consumer’s additional comments.
The consumer is alleging fraud and is requesting details
for all charges placed on her credit/debit card for a police investigationIn
cases of fraud claims, where unauthorized charges are placed on a debit card
account as alleged by the consumer, the debit/credit card holder must report the
claim to the credit/debit card-issuing bankThe bank will investigate the
card holder’s claim, and Priceline will always assist with any
investigation inquires
The bank will also advise the card holder of any/all
charges issued to his/her account
We are unable to assist the
consumer in this situation
Sincerely,
* ***
priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation
with *** Air Lines booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused airline ticket
We reviewed your reservation details and confirmed when
you contacted us and requested a cancellation due to an illness, our
representative advised that you would have to contact us back prior to the
scheduled departure date with the required informationWe are showing you did
not contact us until after the flight had departedWe are unable to offer a
refund as requested; however, since you purchased Travel Insurance you may be
able to receive a refund by filing a claim through *** ***
Their phone number is: ###-###-####Agents are available
Monday through Friday from 8:a.mto 10:p.m., and Saturday and Sunday from
9:a.mto 5:p.mEastern Time
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** under Trip
Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesI understand your
request for a refund of the difference between the price you paid, and the
lower price you heard the hotel offered at the property
Our records indicate that the hotel's regular online rate
at the exact time of booking was USD, so we have calculated your savings
of
USD or 17.23%Because rates and availability
change constantly, we do offer price adjustments for eligible customers who
find a lower rate through our Best Price Guarantee promotionIf you want to
view the full details, please click on the following link, or copy and paste it
into your web browser:
http://www.priceline.com/landing/best-price-guarantee.htm
As you can see on the details of our Best Price
Guarantee, the lower rate must be available onlineSince the lower rate of
USD that you heard the hotel offered at the property was not offered
online, it is not eligible for our promotionFor this reason, we regret to
inform you that we are unable to fulfill your request for a price adjustment on
your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Nico T***
Executive Offices

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RevDex.com, Inc
Our
record indicates that a refund request for $was
submitted for approvalThe refund amount is equivalent to 25% of the total
cost of the reservation
Sincerely,
* ***
Priceine.com

From: me ***]
Sent: Monday, September 05, 8:PMTo: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut
Regarding Complaint ***
Thanks for your quick responseI was contacted by priceline.com
today September 5, 2016 and my vacation package issue has been resolvedI
couldn't have gotten better and faster assistanceThanksThis claim can be
closedI accept the company--priceline.com offer
Thanks *** ***r
***