Priceline.com

Dear Ms***,
We wanted to take this time to contact you in regards to your airline
ticket booked under Trip Number ***
We are writing to let you know that we have received your additional
comments in our Executive Offices concerning a refund for the $airline
ticket change fee As you requested, we
have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion
We understand from your rebuttal information that an email was sent to
you from priceline so that you can proceed in booking your reservation, and on
that email link, priceline included George Bush Intercontinental Airport (IAH)
Houston, TX as the departing airport
We reviewed our system and we have verified that we did not send an
email with a link that included George Bush Intercontinental Airport (IAH)
Houston, TX as the departing airport for your request
We reviewed the details of your requests and verified that you initially
requested for a flight departing from Easterwood Airport (CLL) College Station,
TX for $per ticket to $per ticket, and we were unable to find an
airline that accepted your offers
George Bush Intercontinental Airport (IAH) Houston, TX was then added
to your request as the departing airport at an offer price of $per
ticket, and we found an airline that accepted your offer
For your reference, a copy of the contract page was sent to your email
addressThe page includes all the information you requested prior to booking
We are unable to waive the airline ticket $change fee We are sorry we did not provide you the
answers you were looking for and we thank you for your time
Sincerely,
*** **
Executive Offices
Attached hereto is a copy of the consumer’s accepted request
(#***), listing both
Easterwood Airport
(CLL), and George Bush
Intercontinental Airport (IAH) as the selected departure airports, as well as
the consumer’s previous request (#***), listing Easterwood
Airport (CLL) airport as the selected departure airport
Accepted request #*** -
departing airports selected:
Departing
Airport:
Easterwood Airport (CLL)
College Station, TXor
George Bush Intercontinental Airport (IAH)
Houston, TX
This contract for request number *** was originally initialled on Fri May
14:50:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sun, May 25,
Return:
Thu, May 29,
Departing Airport:
Easterwood Airport (CLL)
College Station, TXor
George Bush Intercontinental Airport (IAH)
Houston, TX
Arrival Airport:
San Diego Intl Airport (lindbergh Field) (SAN)
San Diego, CA
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connections
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** E ***
Bart W ***
Aircraft:
Jet or non-jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
AT
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy
Previous Request :
This contract for request number *** was originally initialled on Fri May
14:42:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sun, May 25,
Return:
Thu, May 29,
Departing Airport:
Easterwood Airport (CLL)
College Station, TX
Arrival Airport:
San Diego Intl Airport (lindbergh Field) (SAN)
San Diego, CA
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connections
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** E ***
Bart W ***
Aircraft:
Jet or non-jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
AT
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

On August 9th I needed to book two rooms in *** *** *** I did not have access to Email so I received my replies through Priceline's website on a friends ***The reply I received when I attempted to book the rooms at the *** *** was "There are no rooms available" so I went to another hotel to book the two rooms I neededThe first booking is Trip Number: *** - Room One: **SSN** Room 2: *** *** *** & Suites, *** *** *** *** *** *** *** *** Charged to my credit card $for rooms that were, according to the Priceline website NOT AVAILABLEThe second booking, the one I used, is Trip number *** Room One: *** *** *** ** *** *** *** *** *** *** ***I booked two rooms at the *** *** but Priceline again made a mistake again and only secured the one room as shown The second room number was *** I was never charged for this roomSincerely* *** *** *** *** ** *** *** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have received the consumer’s additional commentsAfter careful review of this matter we have confirmed that no error occurred on the part of Priceline
Priceline does not select, change or authorize the consumer's travel dates
We are sorry to hear that Ms*** *** intends to file a law suitPriceline has retained all documents/computer records relating to this case, and we intend to appear and present our case before the court
Please note that upon investigation of the consumer's claim, the following details were presented to the consumer on July 22, 18:30:PM ET
Dear *** ***
We apologized for any inconvenience experienced regarding your Trip Number ***
Upon careful review, the following was confirmed
Our records indicate that a previous request for Trip Number ***, was submitted on Monday, July 13, 2015; 9:16AM, for a Name Your Own Price reservation departing: Friday, July 24, 2015, and Returning: Sunday, July 26, 2015. This Name Your Own Price request Trip Number ***, was not accepted for confirmation as we were unable to find an airline willing to accept your offer of USD for a flight from *** *** *** *** *** ***, *** ** to *** *** *** *** *** *** ***
Our records confirm that after your Name Your Own Price offer for Trip Number under ***, was not accepted, you then chose to go back to the priceline.com homepage, and instead of submitting a subsequent Name Your Own Price request, you chose to start a new search for a Published Price Airfare reservation
Upon selecting a Published Price reservation, you were prompted to enter your travel dates, departure and arrival cityPriceline then presented a list of disclosed flight itineraries/times, dates and airfares for your review and selection
This Published Price request for request # *** is not related in any way to your previous Name Your Own Price request
Priceline does not select the travel dates; only the consumer can select and authorize the travel details of the purchase, including the travel dates
Our records confirm that the summary for your flight displayed throughout the path was consistent on each page, indicating you selected the dates: July - July The final screen was then presented to you, and you were then asked to review your selected itinerary and also enter your initials at the bottom of the page for your final approval or confirmation in order to purchase your selected reservation/tickets
Our system processed your new Published Price request for trip # ***, confirmed the reservation, and also sent a confirmation email shortly after you submitted your reservation again disclosing your selected itinerary
Our system confirms that your confirmed reservation was viewed twice after it was acceptedPlease also note, that upon viewing your accept/confirmation page, again disclosing the travel dates, Priceline was not contacted concerning any discrepancies, or alerted that the travel dates viewed on the accept/confirmation page were incorrect
Please note that the system cannot predict that the dates booked, or any information that was entered along the process, are incorrect
If we do not receive any contact from the passenger immediately after purchase advising that the dates on the confirmation/accept page are not the desired travel dates, we are unable to assist
The first contact we received from you advising us that the dates on your reservation were incorrect was on Sunday, July 19, at 10:46:AM ETAt that time, the flight was past date/time, and the airline tagged your reservation as a NOSHOW passenger reservationUnfortunately, airline fare rules and restrictions so not permit changes or refunds after the departure date/time and therefore, we are unable to assist with any changes to your reservation after the departure time/date
We have confirmed that no system error occurred on the part of Priceline, and we are sorry that we are unable to assist with a change or refund
If you have further questions, you may call us at 1-877-477-and provide your Itinerary Number *** to the next agent available
Sincerely,
Priceline Travel Services Team

Dear MsHeath, Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We understand that you found a cheaper rate from another websiteFor us to further research your issue, please send us your printed information showing the cheaper rateYou may fax it to *** or attach it by replying to this emailKindly note that the file should be in .JPG or .PDF format not more than MB in size Thank you for choosing to contact usI look forward to resolving your issue Sincerely, *** *** Executive Offices

There customer service is Horrible!! They refused to give a refund knowing that the hotel did not have a shuttleAnd the refused to Cancel my reservationAnd they hung up on me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
I am in receipt of your December 14, correspondence to me. As requested, I am writing to inform you that the complaint I had with Priceline.com has been fully and satisfactorily resolvedThank you for your and the Revdex.com assistance. It made dealing with these folks a breezeHave a Merry Christmas*** ** *** *** *** *** **
*** *** ** *** ###-###-####

Complaint: ***
I am rejecting this response because:
I made payments in fullMechanical failure of an American Airlines airplane was the reason for a later departureAll entities, motel, *** rental car, were paid in fullOr, so , they told meSomeone, Priveline.com, ***, or the motel has my moneyAbsolutely no fault of mineWho has my money? And why can't I get a refund?
I recommend to all trvelers, not to book on Priceline.com, or any other agencies that book a package
I will continue to pursue this problem through other agencies, such as the attorney generals office of that area
It is a scamStay away from Pricelinecom
*** ***

Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation at the Hotel *** ** *** *** for Request Number ***
We are writing to let you know that we have received your
email in our Executive Offices
/>
We understand that you need to change or
cancel your reservation because the hotel cannot provide a crib for your one
year old daughterWe apologize for any inconvenience this may have causedWe
see that your issue has already been resolved by one of our Customer Service
representativesShould you require additional assistance with your Priceline
Hotel Reservation, please feel free to reply to this e-mail
We apologize
for the inconvenience and thank you for giving us the opportunity to assist
you
Sincerely,
*** ***
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number(s):
***
Customer or Passenger's Name(s): *** ***
Dear Mr***,
Thank you for contacting us through the RevDex.com regarding your reservation with Budget Rent a Car for Trip Number
***
I understand from your inquiry that you are requesting a
day rental refund as your flight was delayed for hours and you could not
pick up the rental vehicle on the date and time of the reservation. I am sorry for the delay and the
inconvenience it must have caused you.
Our record indicates that the rental company held the
vehicle for hours from the original pick up date and time so that it would
be available upon your delayed arrival. Due
to your delayed arrival, they would have also extended the rental time for hours
without an additional charge
You indicated in your complaint that on 6/1/you were
advised that you would receive a one day refund. I did review the information that was provided
to you during your conversation with the priceline representative, and found
that no refund was offeredAdditionally, the representative informed you that the rental company would hold the vehicle for
hours, and if you experienced any difficulty upon pick-u at the rental car
counter, that you should contact priceline for further assistance
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe are sorry that the passenger name on the ticket is
incorrectPassenger name information is provided by the consumerIn
accordance with airline regulations, the consumer was provided with the option to
change or modify the name on the ticket with a fee of $Should the consumer
wish to proceed in changing the name on the ticket, he/she must call us before the
scheduled departure, which is Wednesday, August 27, 2014; 6:AM in order to
be assisted by our Air Travel Services SpecialistNo changes or cancellations
will be permitted after this timeWe are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
ND’Angelo
priceline.com

Dear Ms***,
Roman">
We are contacting you today regarding your rental car
reservation with *** Corporation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a refund of your reservationWe contacted *** Corportation
and verified that your reservation has been cancelled in their systemA refund
for $was processed today, May 8, We will issue a refund to your
bank within one business dayYour bank will then post it to your account and
their processing time varies, so please check with them if you do not see the
refund in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear *** *** We are contacting you today regarding your reservation at the Clarion Inn Pueblo booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we
understand, you had some issues with the quality of the room that you received at the hotel and you would like to be refunded for the reservation We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and rest assured that everything will be noted and will be passed on for documentation and reference We contacted the hotel and they advised that they did not receive any complaints from you during your stayThe hotel did not allow any refund because they were not given the opportunity to address your issues As a gesture of goodwill, we processed a refund in the amount of USD which is 50% of the total cost of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few daysWe apologize; however, we will be unable to refund your reservation in full We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
I believe this form of advertising was extremely deceiving and basically tricked me into booking the incorrect dates. I would like to note that you did not even acknowledge the fact that I took issue with the advertising methods. Yes, I was presented with a page that I accepted. I accept that I made a mistake and I called within minutes of receiving the acknowledgement email. I contacted the hotel and spoke with Laura and she had no issue with me canceling the reservation yet the priceline agent would not issue the refund. If this is how you choose to do business that is your decision. If so, I will NEVER do business with priceline again and I will discourage others from doing any business with priceline as well
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The hotel that was charged to my account was not a hotel that was listed in the star category in the area I selected I had been increasing my offer for at least one month prior to the acceptance of offer in disputeThe only hotels that were available were an *** *** and a spring hill suites the average price they said was per night The *** *** *** was not in that category I paid per night not including taxes and other feesI could have gotten that hotel for less directly through that hotel if I wanted to stay at a *** *** ***I would not have bid at all if that would have been in the category I chose They also advertise I could have gotten the same hotel for Per night and it makes no sense I would bid more for something if I knew it was available.
Sincerely,
*** ***

From: *** *** [*** Sent: Friday, November 18, 10:AMTo: ***Subject: Re: ID * *** *** *** Please note I just received a notice indicating the following: Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” I would just like to indicate that I am satisfied with the outcome This was the first email I had received from the Revdex.com so had not logged on to see that it was satisfied I apologize and appreciate the help Sincerely, *** ***

Dear Ms***,
"">
We are contacting you today regarding your reservations
at the *** Portsmouth-Norfolk Waterfront Hotel and *** *** Near
Joint Forces for Trip Numbers *** and *** respectively
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that the
incorrect area was selected when the reservation was purchased for Trip Number
***Our records show that Mr***, contacted us on June 5, to
cancel your reservationAt that time, we advised that a fee would be charged in
order to cancel the reservation and he can resubmit a new request in order to
get a 50% refund of the cancellation feeYour reservation should have been
non-refundable; however, we made an exception because of your issue, and broke
our contract with our travel partnerWe are not able to refund the fee
Since you have submitted a new request, a refund for
$was processed on June 6, The refund amount is equivalent to 50%
of the cancellation fee that was charged when the reservation was cancelledWe
are sorry but we are unable to refund the remaining 50%.
Also, we understand that you would like to cancel and get
a refund for your new reservation at the *** *** Near Joint Forces for
Trip Number ***Your reservation is restricted; it is non-refundable,
and non-transferableWe understand that you are not happy with this policy,
and we really wish that we could give you the resolution that you are looking
for; however, your reservation is truly non-changeable and non-refundable
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because : They would not help me before and now they have mailed me a bill stating I have 30 days to pay or they will take further actionI do not owe them any money my credit card investigated this and sent my money back to me that is why I contacted you to get it resolved
Please get them out of my life ! Thank you,
Sincerely,
*** ***

Dear *** ***,
Roman">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for this
booking
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableWhen submitting your request
on the App, you were able to adjust the price on the Grab This Deal page by
using either the slider bar or using the number keypad after you chose the
neighborhood and the star levelThis information was presented to you prior to
purchase when you were asked to review your reservation, including the Summary
of Charges and the terms associated with cancellations or changesWhen you
purchased your reservation, you agreed to those termsTherefore, we are unable
to process a refund for this reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I do not Accept that this reservation is non refundablePriceline can issue the refund clearly I never checked into this hotel, I also called customer service to advise immediately that the area was not correct and no shaded area populated outlining what area this hotel would be in as wellPriceline is giving nothing but automated responses this is my family who had to drive half way across the U.Sto get home with a sick babyThis company needs to show compassion for the situation and issue the refund that I am requestingPriceline can make this situation rightI am just shocked that Priceline is a billion dollar industry but yet can not show any compassion or empath for the situation at hand this is beyond absurdIf my family would have checked into this hotel then I would not be asking for a refund clearly we did not check into this hotelPriceline has more than several reviews of dissatisfied customersI now know why that is!!! This is absurd I want a refund since the location is incorrect, there was no shaded area outlined this is clearly a mistake I am asking for what is owed back to usDoes Priceline have no heart??? No soul??! No kids??! No empathy for this situation ??!?? I mean seriously!!! This shouldn't be debating back and for Priceline needs to do what is rightEvery policy in every company can be exceptioned and this circumstance is one of themI am beyond appalled!!! I will contact the media and share this whole experience and I am sure I'm not alone all this will do is hurt Priceline image and reputationI want this made right!
Sincerely,
*** ***