Priceline.com

Dear ***,
We apologize if you are dissatisfied with our Best Price Guarantee policies
We once again searched for the same itinerary
on *** Airlines' website, and
found that the total cost for the identical itinerary available is $ 2,047.80,
which is higher than the price we offered for your reservationTherefore, no
refund is due
If you would like to review the full details of our Best Price Guarantee, please
click on the following link or, copy and paste into your web browser* ***
Thank you for choosing to email us today
Sincerely,
*** **
Customer Service Specialist
*** *** ***
*** *** *** *** *** *** *** *** *** *** *** ** ***
*** ***
*** *** *** *** *** * *** *** ** *** *** *** *** *** ** ***
*** ***
*** *** *** **
***
*** *** *** *** ***
***
*** **
*** *** **
*** *** ** ***
* *
*** *** *** *** ***
*** ***
*** *** ** *** ***
*** *** ** ***
*** *
*** *** ***
***
***
*** *** *** *** *** * *** *** *** ***
*** ***
*** *** *** **
***
*** *** *** *** ***
*** ***
*** *** **
*** *** *** ***
* *
*** *** *** *** ***
***
*** **
*** *** **
*** *** *** ***
*** *
*** *** ***
***
***
*** *** * *** *** ***
*** ** ***
*** *** *** *** *** ***
*** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ***
*** ** *** *
*** *** *** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** ** *** ***
** *** ***
*** *** ***
*** *** *** *** *** ** *** *** ***
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** ***
*** *** *** *** *** *** ** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** ***
*** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** ***
*** ** *** *** *** ** *** ***
** *** ** *** *** *** *** *** ***
*** *** *** *** *** *** ** *** *** *** *** *** *** ***
*** *** *** *** ** *** ** *** *** *** ***
***
** *** ***
*** * *** *** ** *** *** *** *** *** *** *** ***
*** * *** ***
* *** ** *** ** *** *** ***
*** ***
*** ***
*** *** *** *** ***
*** *** *** *** ***
*** ***
** *** ***
*** ***
***
***
*** *** *** *** *** *** *** * ** *** * *** *
*** *** ***
*** *** *** * *** ***
***
*** *** *** ***
*** *** ** *** *** *** *** *** *** *** *** *** *** ***
** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ***
*** ***
*** * *** *** ** *** ** *** ***
*** * *** ** *** *** *** *** *** *** ***
** *** ***
*** *** *** *** *** *** *** *** *** *** ** *** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** *** *** ***
* *** *** ** *** *** ** *** ***
*** *** *** *** ***
*** * *** *** *** *** *** *** *** *** *** ** * *** ***
*** ***
*** *** ** * *** * ***
* *** *** ** * *** *** *** ** *** *** ***
* *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** ** ** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** ** *** ** *** ** *** *** *** ** *** *** *** *
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *
*** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ***
* *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ***
*** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ***
*** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Ms***,
Thank you for taking the time to contact us regarding
your rental car reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
have concerns with this rental car reservation
Our records indicate that the rate selected is a
non-refundable prepaid rateThe following information was presented prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes:
If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment
Please note that
*** Rent a Car has advised that a total charge of $applies for the Supplemental
Liability Insurance that you agreed to purchase upon pick upThis amount is in
addition to the total cost of $491.01, which was paid upon booking the reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Roman">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your airline
reservation booked under Trip Number ***Upon
careful review of your claims, we have confirmed that our representative
verified the spelling of the passenger names with you, and you did not inform
the representative of any error or name correctionFurthermore, when you
contacted our customer service department advising that the passenger names were
incorrect, you were offered the option to cancel the booking in order to rebook
your reservation with the correct namesHowever, you chose not to accept this
option, and instead requested that we just send a message to the airline alerting them
of the issueAs you requested, our representative sent a message to the
airline, and further instructed you to contact the airline directly, concerning
the name correction, and inquire if the passengers
will be able to travel due to the passenger name discrepancySince you did not
confirm this information with the airline, we are unable to provide any changes
or refundsWe are sorry we did not provide you the answers you were looking
for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear Mr***
*
Thank you for taking the time to contact us regarding
your reservation with Enterprise Rent-A-Car for Trip Number ***
We
are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We would like to inform you that we have researched your
issue with our travel partnerWe appreciate the time you took in sharing your
experience with usRest assured that your concerns have been escalated to our
management teamWe would also like to process a refund of your taxi fare in
the amount of $Kindly provide us your billing address so we may proceed
in submitting a refund request in a form of a checkOnce the refund is
approved, it may take days
We apologize for any inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

In order to locate the referenced reservations and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of
purchase
In the event that the consumer purchased the reservation with ***, please contact *** directly for any assistance relating to *** purchases
please direct the inquiy to ***
Thank you,
N D***
Priceline.com

Complaint:
I am rejecting this response because: I am not disputing Priceline's Policy but the description of the hotel reservation that was sold.
From previous email correspondence, MrCrimean's explains that the hotel was being listed as "Downtown Disney and Lake Buena Vista"; this was an incorrect statement from MrCremeans. The reservation had indicated "Downtown Disney-Lake Buena Vista". In the English language a hyphen (-) cannot be substituted for the word "and". My interpretation of the description of the reservation was that I was reserving a hotel in Downtown Disney
Due to the advertisement being used by Priceline, the agreement is therefore void and cannot be held to the subsequent cancellation policies
I spoke with *** from the *** *** today (2/18/15) at 6:42pm EST. *** had clearly indicated that there wouldn't be a problem canceling this reservation and the hotel would send a full refund. All the hotel is requiring is a fax from Priceline requesting this cancelation
Given the misrepresentation of the reservation and the fact that the hotel will provide a full refund, I demand Priceline to supply me with a full refund immediately
Sincerely,
*** ***

*** *** ***
We are writing you today
regarding your reservation at
the H*** *** *** *** * *** *** ** *** *** *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI have called the hotel to discuss your request; however,
Sarolyn Front Desk Clerk advised me that you decided to use the roomWe have further reviewed this matter and according
to her, they were able to provide you a pet friendly roomShe also advised
that although they initially charged you their pet fee per room, they decided
to refund the said amount
I truly wish I can; however, since the reservation was
used, we cannot offer any refund or compensation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I selected Beachfront/Oceanfront Area but the hotel selected by Priceline.com is one mile away from the beach.
I did not see shaded area to the location as priceline mentioned during checkout process.
Thank you again for your effort
Sincerely,
*** ***

I have used Priceline off and on for about years usually with satisfactory results Recently I've noticed rating issues in certain towns For example if I bid on a star *** *** *** or *** in *** *** it will "upgrade???" to a star *** * Similar in *** ***If you try to bid on a star ***, ** *** or *** product you get "upgraded???" to the star *** *** that lost its *** *** flag because of age and run down conditionI'm in Miami now where I bid on a star hotel like ** *** or *** but was dumped into an *** *** that showed nowhere in the Express Deals list of possibilities The *** *** is not even an hotel--it's more like a college dorm for people needing something like a temporary apartment People who are possibly separated going through a divorce or construction workers working on a nearby project for a few weeks And it is in no way a star qualityIt has even less quality than a *** *I don't understand why Priceline would be complicit--after all, I am the customer and basis for their earnings I don't understand why they would want to collude with an inferior hotel on ratings in order to rip off their long term customer
The irony is that if I wanted to stay in a low quality place like I was dumped into, I could have contacted *** *** directly and gotten a better deal and cut Priceline out altogether
Th

Dear Mr***,
face="Calibri">
Thank you for taking the time to contact us regarding your rental car reservation with *** *** under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand your concern that the type of car you reserved was not available when you arrived at the counter, and the actual type of car you were provided was a Standard Car
We have contacted *** Corporation to research regarding your concern, and they advised that they will go ahead and process a $refund as compensation
We appreciate that you have taken the time to share your experience with us
I hope you have a wonderful day
Sincerely,
Nico T***
Executive Offices

Dear Ms***,
size="2">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a full refund of your reservationOur ability to assist you
is dependent upon airline policyThe policy associated with your tickets
states that this is non-refundable but can be exchanged towards a new flight
We understand that you purchased the travel insurance for this reservationTravel
Insurance is through *** ***This insurance protects you and your travel
companions against unforeseen illness, injury, job loss, baggage loss, and
moreYou may review the description of coverage on your itinerary that is
displayed on our website
We contacted the airline regarding your request for a
refundThey advised that the exception is not granted since the passenger is
not in the militaryThe only option is to change the ticket with a fee of $
by the airline, $service fee by priceline and the possible fare difference
This process can be done with priceline or directly with the airlinePlease be
advised that the ticket must be exchanged and travel must be completed by June
1,
We are sorry we did not provide you the answers you were
looking for and thank you for time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
The price I agreed to pay was $a night The price I was actually charged by Priceline and the hotel was $ This is an increase of 54% This is not an "incidental" amount If there is no limit to the amount of fees and charges that a hotel can charge me over and above the nonrefundable money paid to Priceline then the Name Your own Price function of your business is a GROSS misrepresentation of the amount that will be required for a hotel stay
Your business is to guarantee me a room for the price I pay to Priceline, however the room was not guaranteed to me as I found out when checking into the hotel The price was not just inflated by an incidental amount, but by 54%
To simplify my position, your promised me a room for $a night (plus tax) I paid $a night (plus tax) Your offer was deceptive
The fine print of the contract between Priceline and me contradicts the essence of your business While this might not be illegal it certainly is not ethical
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your rental car reservation with *** Car Rental for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that upon arrival at the counter, ***
Car Rental informed that you needed to return the car after daysHowever,
your reservation was booked for weeks (days)
We contacted *** Car Rental and verified that they
will honor your reservation for weeksHowever, as part of their process,
vehicles are released for a maximum of daysYou may then go to the ***
Car Rental counter nearest you on or before the 30th day to extend your rental
for the remaining days to complete your 7-week reservationYou may call
###-###-#### to ask for the nearest *** Car Rental counter by providing the
city or zip code of your locationIn addition, *** Car Rental verified
that they will still honor the rate on your reservation for the entire weeks
in the amount of $1,Please note that this amount does not include any
additional fees that you might incur such as insurance and optional equipment
(ski-racks, GPS, etc.), that you might have requested/agreed upon pick up
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding
your reservation with Avis Rent a Car for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are requesting to cancel your
reservationWe reviewed your booking and verified that you selected a
restricted rate
When you submitted your request, we immediately locked in
our rate to secure your reservationWe apologize; however, your reservation is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 12/02/at 01:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your
card within business daysA summary of all charges related to this order is shown belowPlease note that *** *** hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel requestTotal Original Cost (including taxes and fees and $priceline hotel coupon)
$($288.86)
$Travel Insurance Fee
$($10.00)
$Hotel Cancellation Fee
$$$Total Charges to Credit Card:
$ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that
was provided at the time of purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10040559, and find that this resolution is satisfactory to me
Sincerely,
Arsalan Ali

HiPlease see the response that we sent to the customerThanks
*** *** ***
face="Calibri">Thank you for taking the time to contact us regarding your reservation at the Extended *** *** - Columbus * ***s for Trip Number ***
*
I am writing to let you know that we received your Revdex.com concern in our Executive Offices
I understand that you felt the star rating assigned to your hotel was not accurate because it was not on the list of hotels you found prior booking
I apologize for the confusionThe hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the priceline programPlease keep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property
Our records indicate that you requested a reservation in a hotel with a star rating of at least and we were able to fulfill this request by providing you the Extended Stay America - Columbus - Polaris, which we rated as a Star level property
Also, as for your concern with the swimming pool, please know that we have disclosed on your contract page that you will get a hotel that has either an indoor or outdoor pool
Under circumstances, your reservation should be non-refundable; however, since we value your business, we decided to make a one-time exception and refund your booking in full
Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days
Thank you for your patience while I resolved your issue, and I hope you find this information helpful
Sincerely,
*** ***
Executive Offices

This is unacceptable to charge me one night stay It was deceiving no matter what lingo you use If we have to stay at this *** you will indeed lose a repeat customer, and I will also tell everyone on social media what priceline didI was not clear, the examples were deceiving, your suppose to name your price to get a better hotel not a worse hotel NOT HAPPY This $booking could be a credit toward a different hotel is the only solution.
If we do stay here, priceline will defiantly been the looser after that!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I appreciate the response by priceline however after viewing the fareexact same airline and same flights the price for this flight is $per person, I paid $per person The credit should be in the amount of $ Please adjust the amount thanks
look forward to hearing back from priceline to resolve the matter
Complaint: ***
I am rejecting this response because: stated above
Sincerely,
*** ***