Priceline.com

*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the Extended Stay America * *** * *** -
Interstate NPkwy for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
As a one-time exception, a refund request of $was
submitted to our management team for reviewThis process can take up to
daysOnce the refund is approved, we will issue a refund to your bank within
one business dayYour bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

she needs to forward the claim to the correct entity
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence Please note that
both *** *** and *** *** verified that all passengers were
recorded as a "no show" for the flight and have reported that the
passengers attempted to check in for their flight at 6:15AM for a 7:30AM
international departure. Please note
that Airlines require a hours chefor international departuresThe consumer/Bureau
may contact the airline directly for any further assistance regarding this
matter We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:Well, not only does Priceline not make it clear what currency the price is in on it's website, but they try to trick us here too! On the actual Priceline website, when you accept the deal/price, the pricing is in an upright rectangle The only currency mentioned in that rectangle, that contains all prices, is the "C" beside the one fee for the hotel or something like that If Priceline wanted to make sure this problem didn't occur, the currency used in the price would be right beside the price, like many other websites do (for example ***.com) The fact that it is in US funds under that rectangle There is so many things written here and there on the website that someone like me doesn't read it all, due to lack of time I would like to know one good reason why the currency is not included right beside the price Why they put it outside of the rectangle that contains all of the pricing I can only think of one reason They hope that people like me won't notice it and thus think that it's a much greater deal than it actually is, and thus accept the deal For me, it is costing me 35$ Canadian more than I thought it was going to I feel it is disingenuous and misleading of Priceline to not make the currency clear, when it would be SO easy Put it beside the price No more problems
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Although I understand that the terms and conditions are clearly posted, this is a horrible business practice and an absolutely unacceptable policy to have in placeThe issue here is that it even exists to begin withI fail to understand how Priceline employees can even voluntarily support this policyDoing so must require a complete lack of conscience and sense of moralityThis is akin to a retailer saying that they will not return an unopened, unused item; under what other circumstances would any other business have a policy whereby the customer is denied a refund if the product or service was not used or purchased? This is the most greedy, despicable, and unethical policy or practice that I have ever encountered and something needs to be done about itI'm shocked that they haven't been subject to a class action suit
Sincerely,
*** ***

Dear MsLim,
"">
Thank you for taking the time to send us an e-mail
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
Express Deal offers after you downloaded the Priceline app
When submitting an Express Deals reservation on our
website, rates change many times throughout the day due to availabilityWe are
sorry if the rate was higher after downloading the app on your phone; however,
we have no control over the rate changeWe are sorry that you are unhappy with
the offer and will document your concerns for future reference
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding your rental car
reservation with *** Corporation for Trip Number ***
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices
We understand that you have issues with this rental car reservation
We apologize that you were unhappy with the car you received from ***
CorporationWe contacted our rental car partner to share your concerns
We expect our rental partners to treat customers that use our service
with the same courtesy given to any other customer*** Corporation
would like to extend their apologiesThey advised that the car you
received is one of their new carsThis car has been rented to all
customers regardless of where they book their reservationsIn addition,
*** Corporation verified that customers should contact their ***
Emergency Roadside Service for issues/assistance regarding the vehicle
received from their countersTherefore, we are unable to provide a
refund/compensation for this reservation
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

See our response to the customer below Thanks
*** *** ***
serif;">Thank you for taking the time to contact us regarding your stay at the *** *** *** ** *** East for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We apologize you were unhappy with your hotel accommodationWe appreciate your feedback and contacted the appropriate people at the hotel to share your concernsWe understand you advised you checked out days earlier than originally reserved due to quality issues you encountered during your stayWe reviewed your information further and issued a refund of your unused nightsA refund in the amount of USD was issued on February 4, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days
Thank you for giving us the opportunity to assist you and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
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We are in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond
*** *** explained that his original departure flight was
cancelled and changed to the following day due to mechanical problemsHe is
requesting a refund on the unused day of his vacation package
Airlines, for various reasons, will occasionally adjust their flight
times and schedulesWhile we may be able to view alternate flights or possibly
provide a refund, we cannot provide any additional compensation for flight
cancellationsOur records indicate that our Air Travel Services representative
offered a cancelation for a refund of the package; however, he decided to keep
the booking as it wasWe contacted our hotel and rental car partners and they
also confirmed that they are unable to offer a refund for the unused day since
they did not release it to other customers in spite of them being fully booked
We appreciate the opportunity to clarify
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because this note is buried in the fine print and on the next screen AFTER you make your choice of location and priceThat way the consumer is not aware that such an option exists because the hotel specifics choices are already done and now we are just reviewing the requestWhile I understand this response from Priceline seems to be a way to absolve any responsibility, this appears to the me as very devious practice - not giving the choice when making the request, but putting in the fine print after your choice has been specified.
I do want to use Priceline.com as it provides consumers with a good option to name the price, however I would like to see changes in the booking process to help the consumer, rather than surreptitiously putting in some disclosures after the choices have been madeI request and reiterate Priceline to cancel and refund this request and make it right by me, so I as the consumer am not forced to stay in a smoking room when the choice was not presented during the booking process.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: why does the price have to be the same as the website when I can call the hotel directly and get a cheaper price? I don't understand Priceline's logic. I was able to find a cheaper price directly with the hotel. They should honor their 'low price guarantee.' I have saved the confirmation email from the hotel confirming my lower price.
Sincerely,
*** ***

I am in
receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer selected
Priceline's Express Deals service for a 3-Star hotel in the *** *** * *** ***
*** *** ** *** *** ***
*** *** ***
*** ** ***
We
are sorry that the consumer is not satisfied with the location of his/her
accommodationsThe *** *** by *** *** Metrocenter is clearly located in the
shaded area of the mapping guidelines for the area labeled Downtown *** -
*** AreaConsumers who prefer to stay in a
particular location or particular property have the option to visit our Published
Price service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund
We hope you find this information helpful and appreciate the
opportunity to clarify
Sincerely,
** ***
priceline.com
3-Star hotel in the Downtown *** - *** Area
Area
Amenities: Business Center, Internet, Free Breakfast, Swimming
Pool
Guest Score: 7+
Check In: Fri, Jun 19,
Check Out: Sat, Jun 20,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds
are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITION

Dear *** ***,
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding
your rental reservation with the *** Corporation booked under Trip Number ***We researched your issue with *** Corporation concerning
the quality of the rental car and they have apologized for the condition of the
vehicle you received, and have offered a gross 10% discount to voucher to the
rental
A refund request in the amount of $was submitted to
our management team for review, and once approved, the refund will be processed
to the card you used to submit your requestThis process can take up to
days and you will receive an email with a resolution
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
*** **
Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding
your reservation at the *** *** ***ws for Trip Numbe* ***
class="MsoPlainText">
I am writing to let you know that we received your RevDex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI reviewed your booking in our system and our record shows
that you purchased a restricted reservationAs per policy, this should be a
non-refundable reservationHowever, since we value your business, I am pleased
to advise that we decided to make a one-time exception and refund this booking
in fullThis would be in the amount of $
Please note that you other reservation with this hotel,
Trip Numbe* ***, was already cancelled for a full refund, in the amount
of $
Your refunds will be processed by our system back to your
bank within business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
It seems like Priceline continues repeating the same answerPlease provide a solution to the error you failed to prevent, and stop adding stress on me by stating the same thing repeatedlyHow is Priceline even a "vacation" booking site?
Priceline owes me a refund to compensate ruining my vacation
Sincerely,
*** ***

Attached hereto is a copy of the consumer's initialed contract page agreeing to the non refundable, non changeable termsaand conditions of the purchase
Dear *** ***,
We
have received your additional comments. We understand that you were offered an a courtesy
exception to the cancel policy due to selecting the wrong dates
Since you agreed to
cancel your reservation for a fee equal to 1-night's offer price, plus taxes and
fees, a refund request for $was submitted for approval
You will receive an update within the next weeks
regarding this refund request
As outlined on your cancel-resubmit email, in order to receive a 50% refund for the
cancel fee, you must purchase a new reservation on our website with the correct
dates, within one year from the date the
original reservation was cancelledPlease review the cancel/resubmit email you received and actioned for any further information
Sincerely,
*** ***
Executive Offices
This
contract for request number *** was originally initialed on 2014-06-15:39:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Friday, June 13,
Check-Out Date:
Sunday, June 15,
Region
*** **
City Areas:
*** *** * ***
*** *** * *** ***
*** *** ***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
request
Priceline
will immediately charge your credit card the total cost of your stayRooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowedIf your
offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Our
record indicates that a refund was approved in the amount of $The refund
will be issued to the credit card account used to make the purchase and may
take 7-days

Revdex.com,
Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer’s hotel room booking was
purchased directly with ***
*** has informed us that they have already
addressed this matter with the consumer
For any further assistance related to *** purchases,
please contact *** *** at *** (contacts below)
Phone: ###-###-#### | Fax:
###-###-####
Address: *** *** *** *** *** *** ** ***
Website: www.***
*** *** * ***
*** *** * *** **
*** *** ***
We are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
I understand what priceline explains, but I am not ok because at that time, a better solution exists.
OTA like priceline can't just skip responsibility by claiming that they are following airline company's ruleSo the rejection is for other customers to know what they might experience by purchasing tickets from priceline
Sincerely,***
** ***

Complaint: ***
I am rejecting this response because: When I clicked on the category of car I wanted and the pop up said free cancellation, it did not stipulate any conditions or have an asterisk to alert you of conditions There was nothing that said anything about cancellable or non-cancellable optionsIf there was it should have been stated upfront and not in the fine print. It was not my intention to cancel the car until I went online to upgrade to a larger carBut there was no place to upgrade, so I rented a larger car with the intention of canceling the compact car(same pop up -free cancellation). When I called price line to cancel the car they told me that I could notI told them about the pop up and they still refused and said I was responsible for both cars whether I used them or notI called them back a little later and said I wanted to cancel the larger car because legally, by law, had three business days to cancel a contractThey refused. If Priceline was running a fair business it would not have pop-ups stating free cancellationAll conditions would be upfront and not in the fine print. I called the rental company and they said this was not there conditions, that I would have to contact priceline to straighten this matter out.
Sincerely,
*** ***