Priceline.com

Complaint: ***
I am rejecting this response because: the photo previously forwarded speaks for itself to any reasonable personI have cancelled my priceline account & will simply exercise my options as a dissatisfied consumer to utilize their competitors going forward (staring this week w/ *** actually)! my sincerest thanks to the Revdex.com for this service & I dont wish any further contact unless its advice on a full refund!!
Sincerely,
*** ***

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence The consumer selected a non-refundable
reservation and received a hotel within the Area selectedWe are sorry that we are unable
to assist the consumer any further in this situationThe consumer may contact the property directly at the following contacts
for any further assistance
Sincerely,
ND’Angelo
priceline.com

Our record indicates that this matter has been
addressed and a refund was issued in the amount of $
Sincerely,
N D***
Priceine.com

RevDex.com, Inc
We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondencePriceline
offers a variety travel service options, including Published Price airline
reservations where the consumer selects his/her desired itinerary/departure timesWhen
selecting a reservation, the consumer is provided with the terms and conditions
associated with each reservation, prior to purchase The initialed contract page indicates that the
consumer agreed to these terms and conditions
Flight Times: You may be required to travel
during off-peak hours for this tripYour trip may start anytime ,
from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
In this case the consumer
selected a reservation that provided greater savings and less flexibility. We are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
N D'Angelo
Priceline.com

Complaint: ***
I am rejecting this response because: I need more than business days to provide the information requested since I am currently travelingI will return home on January 3rdI need extra time to present present proof of extra expenses the issue has caused
Sincerely,*** ***

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, the Express Deals reservation purchased included a free breakfast, however the free breakfast was not provided
Attached hereto is a copy of the consumer’s contract page listing the amenities offered with the selected purchaseThe amenities offered do not include free breakfast as an amenity
3-Star hotel in the*** *** * *** ***
Amenities: Internet, Swimming Pool, Free Parking, Pet Friendly, Restaurant, Business
Center, Gym/Spa
Guest Score: 7+
Check In: Sat, Feb 28, Check Out: Mon, Mar 02, Rooms: room for nights
Room Rate: $per room/night
Taxes & Fees: $Room Total: $We appreciate the opportunity to clarifySincerely,
** ***
Priceline.com
Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe reservation selected by the consumer lists the following amenitiesAmenities: Internet, Swimming Pool, Free Parking, Pet Friendly, Restaurant, Business Center, Gym/Spa Guest Score: 7+
We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Ms***
"box-sizing: border-box line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your rental car reservation with Payless Car Rental under Trip Number ***I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe thank you for your patience while we research this booking for youWe are currently reviewing your concern and we hope to be in contact with you in one to three business days with an update or resolution. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico ***Executive Offices

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer’s selected purchase is non-refundable
and we are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Dear ***, In reference to the above noted complaint, which I filed on 7/13/15, it appears has been resolved! On Saturday, July 18th, at approximately 1:pm, I received a call from Mr
*** **, from Priceline's executive officeHe acknowledged and addressed the complaint in detail, and then stated that he will extend a full refund, and since my reservation was sas four separate reservations, he had to address them one by one. He did mention that it could take several business days until it would be recorded as a credit to my *** *** card, but I will receive full credit for the initial transactionIt was obvious to me that he was well prepared and had reviewed the complaint in detail, having made a number of comments in review of my stated complaint. In reference to the complaint, whereby I state that I had contacted the *** hotel directly to request their policy for cancellations, he acknowledged that he too had done the same. And after having spoken with a gal named *** at the hotel, he told me she confirmed what I had been told, that their policy was one of hour notification. He also noted that the Priceline entity with whom I had placed the reservations was 'Choose-A-Room'I want to thank you and the Revdex.com of *** for all you've done, and the professional way in which my complaint was filed and handled. To say the least, I'm very pleased with the outcome! By the way, I tried to send you this email on Saturday and Sunday, but received a notification that your website was under a weekend update and couldn't be accessed until later. However, we were away from Sunday afternoon until late yesterday, thus the reason for your receiving this just todayThank you again, *** ***
*** *** ***
*** ** ***
***

I've never been disappointed in with Pricline until my current trip for this weekWe used Express deals to save money on my family's trip to San Diego and Newport Beach, were almost finish with my trip in San Diego, where we are staying at Renaissance San Diego downtown, I was excited about staying in a nicer hotel, but I was never told I had to pay dollars a night for Vallet parking after I exceptedWe didn't have cash to tip and with a family we really couldn't afford the extra charge and stressSo I ask the front desk why do we have to pay? She mention oh! It's not required? But we were hold we had to do Vallet?? A four star hotel? We wanted the good price but not the extra expenseNow we leave tomorrow and I was told we have to again do Vallet parking? At dollars a night! If I had been told this I would of never scheduled either hotelSo our cost went up $plus the only cash we had because we felt guilty to pay tipsSo my husband told them were sorry but we have no cash to give uWe could of saved more by staying in a or star with control of parking our own vehicle don't most hotels have s refrigerator? Financially disappointedWon't use express deals anymoreYou need to tell people before they commit it's only fair! Honestly this hotel is a star with no frig, and really expensive parkingVery disappointed

Tue Jan 26, 11:11:AM ET
"BACKGROUND- ;="">
Dear *** ***Thank you for contacting us regarding your reservation with *** *** booked under Trip Number *** We thank you for your patience while we research this booking for youWe have contacted *** *** on your behalf and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C***Executive Offices

Complaint: ***
I am rejecting this response because: Does this excerpt from the website "***" sound like a star hotel? Former meth labs and prostitution?
Read On:
*** *** *** once a “haunted house” notorious for a car bombing and entertaining old Hollywood celebrities continues to attract the young and “hip.”
Folks, this historical landmark is no *** HotelThe swanky hotel attracts a multitude of people with different classes and lifestyles interested to stay in a part of historyAlso, did I mention the *** was once the backdrop for a gruesome tragedy?
Enter *** ***, an Arizona Republic reporter, who was killed at the hotel by a bomb left under his car on June 2nd, *** was supposed to meet a tipster outside the hotel about a mafia and politician scandal but was set up to his deathA bomb blew up while *** was in the car and killed him, according to the Arizona Republic
*** ***, brother of *** Hotel’s owner *** ***l said ***’ leg ended up on a nearby street*** showed me black and white photos of what happened that dayThe hotel proudly displays images of ***’ blown up car and his body covered by a bloody sheet
“This place has so many stories to tell,” Bill said, “more than any hotel in Phoenix.”
However, if it wasn’t for *** who took renovated the hotel back to its former glory, that included removing meth labs and cleaning rooms meant for prostitution
Sincerely,
*** ***

Revdex.com, Inc
We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceWe
are sorry that the hotel was unable to guarantee non-smoking room accommodations
As noted on the consumer’s contract page, the consumer
selected Priceline’s *** *** service for greater savingsThe
consumer’s initialed contract page lists the following disclosure regarding
this issue, labeled under Important Information:
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed
We are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
Thank you for contacting us regarding your reservation at
the *** *** *** *** *** * *** *** *** booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused reservation
Prior to submitting your request, your contract page provided
the following Important Information:
The
reservation holder must present a valid photo ID and credit card at check-in
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be
charged by the hotel to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the
room rate
We are sorry if you did not have enough funds on your
card for the security deposit the hotel wanted to place on your account;
however, we are unable to offer a refund on the unused reservation as
requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear MrC***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** And *** for Trip Number
***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you did not want to request a casino
hotelPrior booking, we provide selections on our website for our customer's
to choose whether they would want a casino hotel or notWe reviewed your issue
and made a decision to offer a one-time exceptionA refund request in the
amount of $was submitted to our management team
Once approved, the refund may take place in days
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich Ad***
Executive Offices

Dear MrReed,
"">
Thank you for taking the time to contact us regarding
your reservation with Budget Rent a Car for Vacation Package Request Number
1***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you were unable to use the rental car you booked because your flight was delayed and you
are requesting a refundOur office has reviewed
your issue and found that due to your flight delay, you are eligible for a full refund of your rental car
reservation
Your refund has been processedA full refund for $
was issued today, May 15, The refund will be processed through our system
within one business dayIt is your bank that will post the refund to your
accountBank processing time varies, so please check with them if you do not
see the refund in your account within a few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Berna Abelida
Executive Offices

Please see the response we have sent to the customerThanks
*** *** ***
*
size="3" face="Calibri">Thank you for taking the time to contact us regarding your reservations at the *** *** By *** ***s Downtown Hotel for Trip Numbers 4*** *** ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you inadvertently booked reservations at the same hotel for the same date and you are requesting for a refund of the unused reservation, the Trip Number ***
Under circumstances, your reservation is restricted and it is not supposed to be changed or cancelledAs a gesture of goodwill, we cancelled your unused reservation and processed a full refundA refund for USD was processed today, November 24, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
Thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

:
Dear Mr***,Thank you for taking the time to contact us regarding your reservation at the
*** *** *** Hotel And Suites Mesquite for Trip Number 1***We are writing to let you know that your concerns reached our Executive OfficesWe understand that the hotel was unable to provide your requested room typePlease note that this is not a usual practice by our hotel partnersOur reservations are prepaid booking and should be treated as guaranteed rooms in their inventoryAt the time of your booking it was real-time inventory that was booked through the hotel's systemWe do our best for the hotel to accommodate you and inform them that failure to honor the guaranteed room could result in the termination of their contract with us, and would result in a significant loss of bookings on unfilled rooms when the property is not sold outAs an apology for the inconvenience, a refund for $was processed today, December 9, 2015.We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.If you have further questions, please contact us directly at 1-866-XXX-XXXXThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is 1*** when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We apologize for the inconvenience and thank you for giving us the opportunity to assist youSincerely,Zadhy S*Executive Offices

Complaint: ***
Dear Ms***,
Thank you for the replyI know the ticket was
updated and fixed as I spent hours calling and looked for helpI was
upset that priceline didn't do anything to help this process easier
instead you made it harder for me as airlines couldn't deal with me
directly as I bought the tickets through you guysI was lucky to find
someone in China airline at the end to help me and got me on the wait
list for the earlier flightI asked priceline to put me on the wait
list and I was refused, so I had to beg the airline company to do it for
mePriceline clearly told me that I had to pay if I wanted to change
the date my ticketIf I didn't do all the work, I would still have no
flight to board in TaipeiThat was why I made a complain as I believe
it was not my fault to buy a ticket that was not operationalI have
bought many tickets through your website but this event really gives me a
bad tasteAs I talked to many people and they all told me what your
company did was not rightI hope you can be more aware of things like
this in the future and try to help your customer who buy tickets through
your site instead of just want their money but not willing to take any
responsibility when something goes wrong
Sincerely,
*** ***

Dear MrEnglish,
"">
We are writing due to the complaint you filed with the
Revdex.com regarding the acceptance of your reservation at the
H*** ***
MrEnglish, we have reviewed your request for a refund
and we regret we cannot offer any refunds or changes to this reservation. You opted to use our Name Your Own Price
option which has restrictions that will not allow for any changes or refunds to
be issued
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Barbara Ayers
Executive Offices