Priceline.com

Complaint: ***
I am rejecting this response because:
I have attached the previous addition from your website containing what a "VALID PASSPORT" is and your recently updated version of what a "VALID PASSPORT" is, if you notice the time stamp at the bottom of the page on scan was a month ago and it contained no information which could have helped prevent this issue however your recent update does contain pertinent information that would have prevented thisI find it interesting this sudden change to your website after I brought this issue to your attentionCoincidence? I think not, from my perspective it appears you recognized the error and then made the necessary changes to put your business in the rightIts a good thing I printed the previous version before you changed it isn't it? I also have included the *** *** for you to take a look at so you can see what a proper warning should look like, maybe you could change your website AGAIN to look like that and that way you could avoid any confusion whatsoeverImportant reminders at the bottom of the page give clear and necessary information to prevent the issue I experienced with you company which cost me 1,and then I had to repurchase new tickets at a pieceUltimately your lack of important information cost me and a cousin of mine *** *** had to pay an additional costing our trip a grand total of additional due to your errorI can promise you if this issue is not resolved here future requests will not include a request of 1,
Sincerely,
*** ***

RevDex.com, Inc
Attached hereto is a copy of the consumer’s initialed contract page
disclosing 0-connections
We thank you for the opportunity to clarify
Sincerely,
ND'Angelo
Priceline.com
This contract for request number 2***was originally initialled on Tue Mar
17:34:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
$
If you can depart from/return to Newark Liberty Intl Airport,
NJ (EWR) we can get you tickets for $per
ticket including taxes and fees
Departing Flight Information - Thursday, April 3,
From:Newark Liberty Intl
Airport (EWR)
Newark, NJ
To:Louis Armstrong New Orleans Intl
Airport (MSY)
New Orleans, LA
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Sunday, April 6,
From:Louis Armstrong New Orleans Intl
Airport (MSY)
New Orleans, LA
To:Newark Liberty Intl
Airport (EWR)
Newark, NJ
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
Michael Anthony Lavanga
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
Initial Here:
ML
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful booking

Dear MrArnhofer,
We are writing due to the complaint you had filed with
the Revdex.com regarding your reservation with *** *** *** ** *** *** *** ***
MrArnhofer, we have been in touch with our Finance
Depart who has informed us they have refunded you in the amount of $on
Fri Apr 04, 2014.
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Barbara Ayers
Executive Offices

PTR: ***
Customer's Name: *** * ***
We contacted Mr*** requesting a copy of the
receipt listing the fees he paid ACE for this reservation
class="MsoPlainText">
Sincerely,
Jenn H***
Executive Offices

Revdex.com,
Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondenceThe consumer
provided the details of the purchase including the arrival and departure airports. Attached hereto is a copy of the consumer’s initialed
contract page authorizing the term and conditions of the purchase as well as
the selected airportsWe are sorry that we are unable to assist the consumer
any further in this situation
Sincerely,
ND’Angelo
priceline.com

Your Reservation Has Been Cancelled
Your hotel
reservation was cancelled on July 26, at 02:PM Eastern Daylight Time Please see details below
Your cancellation number is ***
Your Cancelled Reservation
*** *** * *** ** *** ***
*** *** ***
*** ** ***
***
Check-In:
Fri, Jul 31, - 03:PM
Check-Out:
Sun, Aug 2, - 12:PM
Billing Name:
*** ***
Credit Card:
*** (ending in ***)
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation Penalty:
$
Total Amount Refunded to Credit Card:
$

We have sent the below response to our customerThanks*** *** ***
We are
contacting you today regarding *** *** *** airline reservation booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your wife's *** *** Airline got canceled due to weather and you are requesting a refund for the unused flight
We have reviewed this concern and verified that the said flight got canceledWe contacted *** Airlines and they approved to refund the unused flightWe processed a refund in the amount of $back to the same card that was used to place the requestThe refund will be processed by our system within one business day and the bank will post the refund back to the accountBank processing time varies so please check with them if you don't see the refund posted to the account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
My bank has sent Priceline an email containing my account statements that show there has not been a refund into my accountI also forwarded Priceline an email from Google Wallet stating that they do not show a refund eitherGoogle Wallet also requesting a tracking ID for the transaction and Priceline has not responded yetI am on a public computer and feel it's not safe to download those documentsI will try to do it from my phone
Sincerely,
*** ***

Dear *** ***,
"">
We are contacting you today regarding your rental car
reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to cancel your rental car reservation due to a flight schedule
change with an earlier arrival timeOur Rental Car team checked with our rental
car partner and verified that you should not have a problem picking up your car
early
You will be charged extra day rental at $plus the
CFC, ERF, TOF and applicable fees and taxesOur contact will check on this
rental after it is closed out to make sure you are charged correctly
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** - Times Square for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about the bed type offered by
your hotelWe contacted the property and verified that they do not offer full
size bedsWe confirmed that the bed type they offered is a queen size bed
We apologize; however, since the hotel did offer a
standard queen size bed with the correct dimensions, we cannot offer a refund
of your reservation
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I never accepted the terms and conditions on the trip details pagI NEVER clicked on accept and BOOK MY TICKETSthe tickets were automatically booked when I applied for my credit card
Sincerely,
*** ***

Dear *** *** border-box line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We understand that you were unaware of your confirmed reservationRequests are typically processed within seconds; however, sometimes there are delays due to reservation system outages or other reasons outside our controlIf we dont have an answer within seconds we state we are still working on your request and that you should have an answer within minutesWe reviewed your booking and verified that you selected a restricted rateWhen you submitted your request, we immediately locked in our rate to secure your reservationWe apologize; however, your reservation is restrictedIt cannot be changed, cancelled or refunded.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Frich A***Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceA refund for $was issued on July 20, to the credit card
account used to make the purchaseWe are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
** ***
priceline.com

Dear *** ***,
"">
Thank you for contacting us regarding your reservation
with *** *** * *** booked under Trip Number ***
We are writing to let you know that we have received your
email in our Executive OfficesWe understand you feel we rebilled your credit
card for a cancelled hotel reservation
We reviewed our database and confirmed the charge in the
amount of
$was for a rental car reservation with ***,
booked under the driver's name *** ***We also confirmed with the rental
partner that the vehicle was picked upWe are sorry if there was any confusion
with the charges on your account and are unable to offer a refund as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I had to chat with customer care reps(second customer care rep closed the chat not even waiting for my reply ) to prove that the scheduled pickup date that I selected was Midnight and the system took 12:AMThere is no way in priceline system to choose 12:AM (No 12:AM option in priceline calendar)I want to know why my itinerary showed 12:AM instead of 12:00AM.
The reason I am stressing the time is because, The priceline representative denied to match the price that I got from different website with the scheduled pickup time 12:00AM
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631125, and find that this resolution is satisfactory to meI accept a full refundThe charge back request from my bank was denied, so please monitor and update me on the refund.
Thank you for the consideration and I appreciate the resolution.
Sincerely,
Brian Miles

Dear *** ***,
"">
We are contacting you today regarding the airline ticket
for *** ***
*** for Trip Number ***
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices regarding your request to change or cancel the
reservation
The reservation
that was purchased is highly restricted and we do not
have the option to
cancel the purchase or change the itineraryWe verified that the
passenger agreed to travel
off-peakThis information was provided on the contract
page prior to
submitting the request
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices
This contract for request number *** was originally initialled on Wed Jul
14:15:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, July 31,
Return:
Mon, August 4,
Departing Airport:
*** *** *** *** ***
*** *** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** * ***
*** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$per ticket (remove)
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage

Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to change your reservationOur ability to assist you is dependent
upon the airline's policyThe airline governs the ticket rules for this
reservationAirline fare changes from time to time due to changing
availabilityAt the time you contacted our Customer Service to change the
flight, you were quoted the rate based on the airline's availability and
prices
To change the reservation, the airline will charge $
penalty plus any fare differenceWe will charge a $priceline service fee
We can waive the priceline service fee; however, we cannot waive the airline's
fee
As of this time, the current available fare is $1,
The value of your ticket is $In order to make the change, a fare
difference of $and $penalty fee is required, for a total of $
This fare is not guaranteed as airfares are subject to change
The reservation is non-refundableHowever, we can place
the value of the ticket on hold, valid for year from the date of issue
Exchange and travel must be completed on or before February 28, Once you
are ready to rebook, you will still pay the $penalty fee and fare
difference
If you are interested in changing or cancelling the
reservation, don?t forget to call before your current scheduled departure,
which is Tuesday, May 3, 2016; 9:AM, because no changes or cancellations
will be allowed after this time
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionWhen customers are applying for the
Priceline *** and logged into their profile at the time, the credit card
information is stored in the profile under the payment information section
Since the customer was not signed into his/her profile, he/she would have to
wait until the card is received in the mailThe $bonus comes in the form of
a statement credit when the first credit card statement is receivedWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, the property is not a star quality property nor is it located in the area labeled ***, COWe are sorry that the consumer is not satisfied with the star quality or location of his/her accommodationsWe have again reviewed this matter and confirmed that The *** *** Resort by the *** Group located at *** ** *** *** *** *** ** ***, is clearly located in the shaded area of the mapping guidelines for the area labeled ***, CO Additionally, all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guideOur competitors rate this hotel as follows: Expedia.com =stars - Travelocity.com=stars - Hotels.com = starsAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchaseThe contract page lists the following guaranteed amenities: Indoor or Outdoor Pool, Free Parking, Guest Score 7/or HigherPlease note that free wireless internet or breakfast is not listed as a guaranteed amenityConsumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotelsI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com