Priceline.com

Hello. Please see the response that we sent to our customer belowThanks
*** *** ***
face="Calibri">Thank you for taking the time to contact us regarding your trip reservation with Budget Rent a Car for Trip Number ***
*
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you would like to cancel the rental car portion of this reservation because you were having issues requesting a car seat
Our records show that the rental car portion of this reservation is non-refundable, non-transferable and non-changeable even if the reservation is not usedBudget Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requestsThis means that we are unable to cancel the rental car portion of this trip reservation and any additional request such as a car seat is not guaranteed as it's subject to availability upon your arrival at the counter
We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful
Sincerely,
J*** ***
*** ***s

Complaint:
I am rejecting this response because:
What was requested was a hotel room of similar standards as ***, ***,***, *** ***
This was fraudulent advertising and thus afraudulent transaction
I will file with Revdex.com Texas and with the State of *** *** County Courthouse on two legal accounts
Fraud and theft
I will name the employee I first encountered (Philippians) the respondent of the complaint to Revdex.com CT
And executive offices forthwith.
Sincerely,
*** ***

Good evening,
none repeat scroll 0% 0% white;">I received your email about submitting my complaint to Priceline.com Thank you for acting on my behalf. I wanted to provide a follow up to my complaint This evening when I came home there was a chat window from someone named "***" from Priceline.com The chat window was inadvertently closed prematurely and I was unable to read the entirety of the message I contacted Priceline.com to ask if the message could be sent to me so I could read it The operator I spoke with began to tell me that *** *** (my husband) is the listed driver on the rental I confirmed that I am aware of this and that I am not sure how that happened but I believe because I used my husband's credit card for the transaction his name was listed as the primary driver I further stated that I would not have listed my husband as the driver because I knew at the time of my reservation that my husband would not be travelling with me As with every other phone conversation with the company there is no discussion about how my husband's name would have appeared as the primary driver The operator stated that "there was no way to send the chat conversation." I asked if the message could be read to me and after waiting for the operator to verify if the message could be read to me I was informed that I could only be provided a summary of the chat The summary stated that Priceline.com could not change the name on the reservation that I have.? It seems that Priceline.com skirts the issue about how my husband's name showed up on the listed driver section As if their business practices were not already suspect this further drives the point that something is amissOf note, yesterday, when I went to Priceline.com to check the website procedures of how a reservation would be made I was able to make a reservation without paying for a vehicle If this is the practice, I cannot fathom how I ended up paying for a rental Given this finding, I am left to believe that I was taken advantage of I did cancel the reservation that I made when researching the procedures for making a reservation with Priceline.com. A confirmation email was sent to my email confirming the cancellationAs originally stated, I want the amount of the rental price ($89.10) to be refunded to the credit card that was used to reserve the rental vehicle for the reasons listed in the complaint as well as the poor business practices that I continue to experience ? Thank you Respectfully, *** ***

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence
The consumer states:
“We spoke with ***, and they
said under the circumstances of the flight cancelation due to weather, they
would issue a refund no problem.”
On behalf of the consumer, we contacted the hotel concerning the consumer's
claim, and they informed us that they held the room for *** *** in spite of
increased requests for accommodations during that weekend, and did not
offer a refund to the guest
The consumer/Bureau
may contact the property directly for any further assistance concerning the consumer’s
refund claimsWe are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
I did find insurance on *** which more than double what I would have paid with youOne of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insuranceIt was the way your team handled the situationIf you review the phone records I was argued with by several different reps one who kept insisting that I was wrongWhile I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the appThere was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookingsI did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was notI asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for meI was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire.
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** *** Oceanfront Resort booked under Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to have an ocean front view room for your reservation
I checked your reservation and verified that specific
room and bed type was not guaranteed for your reservationWe stated during the
booking process that all rooms will accommodate up to adultsRequests for
bed types (King, Queen, Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed
I contacted the *** *** *** Oceanfront Resort
and they are unable to guarantee an ocean front view room because it depends on
availability upon check inThe hotel also advised that if an ocean front view
room is available, there will be an upgrade fee which is payable directly to
the hotelYou will be charged by the hotel for the upgrade and we will be
unable to refund their chargeIf you need further information regarding the
upgrade fee, please contact the hotel directly
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundableThis information
was provided on the contract page that you reviewed and initialed prior to
bookingI apologize; however, I will be unable to change or cancel your
reservation
For your reference, I sent a copy of your contract page
in a separate email
We apologize for the inconvenience and thank you for your
time
Sincerely,
Joe A***
Executive Offices

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your airline reservation with the ** *** for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern that instead of a refund in the amount of $89.20, you received a chargeWe have reviewed your issue, and
verified with our Accounting Department that a $refund was
indeed processed, and we do not show in our system that $was charged to the account
Due to the delay in processing the $89.20, refund we
have also issued a $refund as a gesture of ***
Thank you for choosing to contact usI hope you found my
email helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because the star rating for this hotel recorded by ***, ***, *** *** and *** is stars.Here are the details:stars by ***: ***
stars by AAA: ***
stars by *** ***
stars by *** ***I am kindly requesting a refund to my *** *** card as this is not a four-star hotel.Thank you,*** *** ** ***

"">
RevDex.com, Inc
Upon receipt of the
consumer’s inquiry, a priceline.com Executive
Services Representative contacted the consumer, a refund was
issued, and this matter was addressed to the consumer’s satisfaction
Sincerely,
ND’Angelo
priceline.com

Complaint: ***
I am rejecting this response because:
Last time We are clearly complaining about:
The hotel that
we booked is "*** by *** in *** *** ***", check in time IS Jun20, check out time IS Jun NOT THE ONE
PRICELINE RESPOSED US
This *** by *** order IS REGULAR PRICE NOT PRICELINE SAID EXPRESS DEAL
Priceline Trip
Number: ***,Check the attachment to see details
We STRONGLY
asking PRICELINE to react this case CAREFULLY and be RESPONSIBLE, DO NOT use other order’s contract to
neglect their cheating behavior
We are asking
priceline to:
give us a
public official apologize about what they did to us
free charge on
this trip
We reserve the right to further litigation by lawHere is the detail about this order
Checkin:Sat, Jun 20, After03:PMCheckout:Mon, Jun 22, 12:PMAddress: *** *** *** *** *** *** *** * **Phone number: ***Number of rooms: roomReservation name: ** **Hotel confirmationnumber:***Amenities: ? Free Parking? Pet Friendly? Indoor Pool? Outdoor Pool? Shuttle? NonSmoking? Gym? Business CenterRoom type: King Bed Executive Floor Nonsmoking Comp HiSpeed Internet Inch Flat Screen Evening Reception And Complimentary Breakfast
Sincerely,
** **

With Priceline’s Name Your Own Price service, the consumer agrees
to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s)
Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s)
The *** *** * *** ** *** *** *** ** *** *** *** *** **, is clearly located in the shaded area of the mapping guidelines for the area labeled *** * ***
Consumers who wish to stay in a particular property/location, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her location and hotel
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the selected purchase
Thank you for the opportunity to clarify
Sincerely,* ***priceline.com
This checkout page for trip number *** was submitted on 2015-08-18:42:
Please Review Your Request
Star Moderate Hotel
Which hotel will I get?
CheDate:
Sunday, August 23,
Check-Out Date:
Wednesday, August 26,
Region
*** Park - *** **
City Areas:
*** * ***
*** * *** ***
***
***
*** ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request
*** ***
* *** *** *** *** *** ** *** ** *** *** *** *** *** *** ***

RevDex.com, Inc
As part
of the request process, we authorize the credit/debit card through our system
before booking with the airline in order to determine if the bank will accept
the charge
In the event the request is not accepted, the credit/debit card is not charged
and the authorization is removed within - business days in accordance with
bank policy. Credit card holders must
contact the credit card issuing bank directly for further assistance with any
authorization issues
Thank you for the opportunity to clarify
Sincerely,
ND’Angelo
Priceline.com

Dear **,
Thank you for your patience while we researched your issue with
the *** *** Resort Casino
We have contacted the hotel and spoken
with *** (Front Desk).The hotel has apologized for the inconvenience caused
and inform us that they have already
compensated you by providing two free
buffet and waiving off the resort fee
However, the hotel is not willing
to approve any further refund or a compensation because the complete reservation
is usedOur ability to refund depends on the discretion of the hotelHence, we
will no be able to process any refund
If you require any further
assistance, we request you to contact the hotel directly at ###-###-####
We apologize for the inconvenience and hope you find this information
helpful
Sincerely,
*** **
Customer Relations Specialist

Dear *** ***,
size="2">
We are contacting you today regarding your rental car reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some issues with the Collision Damage Insurance that was purchased on our websitePlease be advised that the insurance on our website does not apply to "damage to any other vehicle, structure or person as a result of loss," which pertains to liabilityThe insurance purchased protects you from being liable for damages if you are in an accident, or if your rental car is stolen or vandalized, and it protects against any weather issues
We understand that *** Rent a Car charged you additional coverage (Extended Protection); however, we are unable to refund those feesThe description of the coverage was provided prior to purchase
We are sorry we did not provide you the answers you were looking for and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Revdex.com, Inc 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer chose to select a reservation/room rate that offered the following reservationCancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, March 5th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, March 5th and noon on Friday, March 6th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, March 6th) We are sorry that we are unable to assist the consumer any further in this situation
 
Sincerely,
** ***
priceline.com

RevDex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondenceThe consumer visited
our Retail service and selected a specific hotel property from a list of participating
properties at the disclosed room rate, including taxes and feesUpon hotel
room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public
The consumer/Bureau may contact the *** *** Plus University Inn directly
concerning claims of a lower rate presented by the hotel representative upon
check-out. We
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***,
"">
Thank you for contacting us regarding your reservation at
the *** *** * *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
compensation for the extra day you reserved your rental car because the hotel
is not offering shuttle service
We reviewed your reservation details and confirmed you submitted
a Name Your Own Price reservation were the only guaranteed amenities we stated
would be offered was a fitness and business centerWe also contacted the hotel
to inquire about the shuttle service and was advised they only offer shuttle
service for a park and fly package booked on their website directlyWe are
sorry that the hotel is not providing shuttle service as needed; however, since
we did not guarantee that would be an amenity offered, we are unable to offer
compensation as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

*** *** ***
*
Thank you for contacting us regarding your rental car
reservation with the *** Corporation for Trip Numbe* ***
We are
writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand that you are contacting us
requesting for a full refund of your reservation since the *** Corporation
did not release the car without a credit card
We are sorry to hear you were unable to pick up your
rental car due to the rental company not accepting your debit cardWe have
reviewed your reservation details in our systemOur system verified that you
did not select the radio button stating that you will only have a debit card at
the time of pick upBecause of this, we did not limit our search to our
partners who accept debit cards
We have contacted the *** Corporation on your behalf
and verified that the reservation was not usedSince the *** Corporation
will not release the car without a credit card or round trip flight
information, we have processed a one-time exception to cancel this reservation
and issue a refund minus a cancellation fee of USD
Your refund in the amount of USD will be processed
by our system within one business day and your bank will post the refund back
to your accountBank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days
We apologize for the inconvenience and we thank you for
your time
Sincerely,
Angel ***
Executive Offices

Dear Ms***,
"">
We are writing due to the complaint you have filed with
the Revdex.com because you were unaware of having reservaitons at the *** *** Downtown and being charged for both. Our
record indicates you have been refunded for Trip Number *** in the
amount of $(this is less the $travel insurance fee)
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** & *** ** *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We have contacted the hotel on your behalf and confirmed
you were charged in errorThe hotel has agreed to process a refund to your
credit cardWe have reviewed the proper guest billing procedures with this
hotel property to ensure that this mistake does not occur again.
Hotel Confirmation Number: ***
Amount Refunded: $
Hotel Representative Contacted: Efrain - Front Desk
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statementsIn addition, they agreed to contact you directly
to discuss the overdraft fee that was charged by your bankFor your reference,
the hotel's phone number is *** ***
We apologize for the inconvenience and we thank you for
your time
Sincerely,
Frich Ad***
Executive Offices