Priceline.com

Dear [redacted],
"">
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Motel for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe
understand that you
are requesting a refund for your reservation and state
that you cancelled your reservation directly with the hotel
Priceline contacted the property on your behalf, and we
have been informed that they did not receive a request to cancel the reservation,
nor did they cancel the reservation, and no refund can be issued
We are sorry
that we are unable to assist any further in this situation and
suggest you contact the property directly for any further assistance
Sincerely,
[redacted]
Executive Offices

Dear [redacted]
"">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices booked under Trip
Number [redacted]As we understand, according to your inquiry, you found a
lower rate online as compared to your vacation package booked with Priceline,
and upon check-in, you were provided
separate rooms
Please note that in order to qualify for our Best Price
Guarantee, the same exact itinerary must be available online showing the lower
rate
Upon review and confirmation of your price guarantee
inquiry, we verified that the itinerary referenced listed a reservation with a different airline, therefore
the Best Price Guarantee could not be applied
Additionally, we reviewed your reservation in our system
and verified that prior to booking, you selected to book rooms for the hotel
portion of your packagePlease also note that prior to booking, our website
provided information indicating that requests for special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed
We apologize, however, we cannot provide any cancellation
or refunds for your reservation
We apologize for the inconvenience and we thank you for
your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
hotel you received and that you did not receive a larger savings on the rate
Pricing and availability are under constant change and
savings is based on the amount you choose to enter when making the
reservations. We confirmed the Best
Price Guarantee was completed on your reservation when you contacted us stating
the hotel was offering a better rateWe also researched to find that this
hotel does meet our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
[redacted]
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund as this timeDuring the
request process you were asked to review and initial a contract page
That contract contained the travel information you
entered during the request process and outlined the terms of the offer,
including the restriction that your reservation would not be changed or
canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although the issue can not be resolved. 
Customer service named [redacted] agreed to review the offer for the room with price of 55 per night I received from Priceline if I could fax him the documentation. when I asked him to review offers priceline sent to me he advised that although he works to resolve issues at Priceline he is unable to get into the system in that way.  
I have searched my email server, office and home and have been unable to locate the 55 offer document that I printed that triggered my expectation that they (priceline) would honor their "best price guarantee" - subsequently I am forced to withdraw this complaint.  
thank you for your attention. 
[redacted]

Dear [redacted]
"box-sizing: border-box line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your reservation at the [redacted]We are writing to let you know we received your email in our Executive Offices.Your reservation is still active/confirmed on our systemKindly provide us with your approval if you wish to proceed with the one time exceptionPlease note that a cancellation for a full refund will only be available before noon on your check in date, August 31, 2016.We hope to hear from you soon.Sincerely,[redacted]Executive Offices

Dear Ms[redacted],
"">
Thank you for contacting us regarding your reservation at
the [redacted] plus the Inn of Lackawanna booked under Trip Number
[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
savings received on your reservation
We reviewed the hotels website and confirmed they offer a
rate of $however; it states that restrictions may applyWhen we list the
Lowest Qualifying Rack Rate, it is the flexible rate that is available to the
general publicThe flexible rate listed is $which equals the 25% savings
that you received on your reservationWe are sorry for any inconvenience this
may be; however, we are not able to offer a partial refund back to your credit
card as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your airline reservation booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were informed that your ticket does not include baggage and that you had to pay
the baggage fees at the airportWe checked your reservation in our system and
verified that baggage fees are not included in your trip cost; they are charged
directly by your airline at check-inPlease note that most airlines now charge
extra fees for checked baggage and some have started charging for car
baggageWe do provide general baggage information on the web path at the time
of booking:
Baggage Policy
Saver Lite fares do not include a checked baggage
allowanceIncludes carry on bag at 7kgs onlyAdditional baggage allowance may
only be purchased at airport for a higher fee
We apologize, however, we cannot refund you the baggage
fees that was charged by the airline
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

"">
Sat Apr 05, 05:07:AM ET
By:
Details:
Dear Lawrence,
We apologize if you are dissatisfied with our policies regrading your
reservation booked at the [redacted]Our policies are modeled upon the same
options allowed by our travel partners and are consistent with agreements
However, as advised earlier, all rooms are guaranteed to accommodate up to
people (including a child), more than guests in a room may incur additional
fees payable to the hotel directly
Requests for additional bedding, cribs, cots, etcmay incur additional costs
and should be requested through your confirmed hotel and they are at the
discretion of the hotel and subject to availability
We again apologize for any inconvenience
Sincerely,
Jagadesan A
Customer Service Specialist
This
contract for request number
[redacted]was originally initialed on 2014-04-06:22:
Please
Review Your Request
Star Superior Hotel
Which hotel will I get?
CheDate:
Thursday, April
17,
Check-Out Date:
Monday, April 21,
Region
Madrid
City Areas:
Castellana - Chamberi -
Salamanca
Prado Museum - Atocha Station - Retiro
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
Lawrence LChen
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
We
Recommend Trip Protection
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unexpected
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events
·24/Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services
Yes! I'd like to purchase Trip Protection for USD
per room, per nightTerms and Conditions
No,
thanksI prefer to travel without Trip Protection
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the total cost of
your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Dear MrWilliams,
"">
We are writing due to the complaint you have filed with
the Revdex.com regarding you reservation at the Springhill Suites
Nashville Metro
We have reviewed your request to refund the remainder of
your reservation at the Springhill Suites Nashville Metro
We have found a refund in the amount of $is in
order as you secured a new accepted request.
We have sent a Refund Request to our Finance Department and they will
refund your American Express ending in
within to business days
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Barbara Ayers
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern about the paid seating assignment. Paid seat assignments are available
on some flights and gives you access to improved seating options for your
flight. The availability of these seating options will depend on your airline
and on the aircraft type for your flight. We contacted the airlines regarding
your request for a refund. They advised that a refund has been processed.
Please be advised that seat refunds are processed by the airline. For this
reason, our website will not reflect those refund amounts. You may contact the
airline directly to discuss the changes or refunds. Their phone number is [redacted].
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Trip Num # ***
"line-height:115%,"sans-serif"background:yellow>Trip was submitted on # 03/17/22:53:I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respondPriceline offers a variety travel
service options, including reservations that permit cancelationsWhen selecting a reservation, the
consumer is provided with the cancel policy associated with each reservationIn
this case, the consumer selected a reservation that provided greater savings
and less flexibilityAttached
hereto, is a copy of the consumer's initialed contract page authorizing the
purchase of a non-refundable rental car reservationWe
apologize for any inconvenience experienced by the consumer and we are sorry that the selected reservation is non-refundable and we are unable to assist the consumer with a refund
Sincerely,
NDangelo
Executive Offices
Trip Num # ***
Trip was submitted on # 03/17/22:53:? Unlimited Mileage
Standard
Car with Unlimited Mileage
Pi/ Drop-off: *** *** *** * *** *** ***
*
PiDate & Time: Saturday, March 19, 2016, 10:AM
Drop-off Date & Time: Saturday, March 26, 2016, 10:AM
Rental Car Company:
Days at: $/day
Total: $224.81
Total Charges
Your Price Per Day $(per day)
Total Rental Days Subtotal $Taxes and Fees (details) $Tot
al Charges $? Best
Price Guarant eed
Your
Email Address
***
?
Add Collision Damage Coverage
Get Collision Damage protection now! Purchasing at time of booking
is almost always less expensive than waiting to purchase
coverage at the counterSee additional information
? $35,in Primary Coverage so you won't need
to file a claim with your regular insurance
? Includes cost of repairs for collision or
damage to a rental car
? Allows for cancellation with 100% refund up
until requested pickup time
Summary of Charges
Prices are in USDRental Car Company:
Days at: $/day
Total: $224.81
Total Charges
Your Price Per Day $(per day)
Total Rental Days Subtotal $Taxes and Fees (details) $Tot
al Charges $? Best
Price Guarant eed
Driver Information
Credit Card Information
Security Deposit Type
Please indicate what the driver will provide for the refundable
deposit required at the rental counter:
The credit card presented at the counter must be in the primary
driver's nameThe amount of credit required depends upon car type,
rental period, and optional itemsAdd Child Seats (Optional)
You can request any of the options belowThese requests cannot be
guaranteed and additional fees may applyContact the rental
car company to confirm availabilityFlight Information (Optional)
This will be used by the rental car company to monitor flight
delaysImportant Information
Once you've reviewed your information above, please
review the following rules regarding rental cars issued through priceline.com:
Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not usedIf you purchase collision damage coverage with this rental car
reservation, you will be charged now for the coverageCancellations with 100%
refund will be permitted for Collision Damage Coverage until your
scheduled pitimeIf your offer is accepted, we will immediately lock in your
reservation and charge your form of paymentIf your offer is not accepted, you
will not be
chargedIf the Collision Damage Insurance is not accepted for any
reason, we will charge your form of payment only for the cost of the carAdditional charges may apply at the counter if you pick up or drop
off the car at a different date, time, or location than you requested for your
reservationYour offer price does not include vehicle liability, collision or
personal accident coverage for your rental carYou should determine if you
have
insurance coverage prior to pick-upYou are guaranteed a car from one of the following major rental
car companies: *** *** *** *** *** ** ***The rental partner will charge the driver at the rental counter
for optional items you add to your reservation, including any child seats or
special
requestsOnly the driver will be able to pick up the rental car at the
counter and must present a valid driver's license in his/her nameAn
additional driver
can be added at the counter for a fee payable directly to the
rental car companyThe driver will be required to present a valid credit or debit
card in his/her name for the refundable security depositThe amount for the refundable security deposit required at the
rental counter depends upon the car type, rental period, and optional itemsPrepaid
cards or cash will not be accepted for the security depositIf
the driver provides a credit card for the security deposit, the security
deposit will
be released back onto the card once the vehicle is returnedIf
the driver provides a debit card for the security deposit, proof of round trip
airline
travel may be required and any funds used for the deposit cannot
be accessed until after the car is returnedYes, I'd like to purchase collision damage coverage for $per
day.*
*For customers with a New York State billing address the fee
will be $per day
No thanksI prefer to decline coverageFirst ***
MI R
Last ***
Driver's age at pickup
and over
Select a Credit Card
US
Bank - Visa - ***
Securit
y Code
XXX
Initial Here: ***
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyreviousage Buy My Rental Car Now
Trip Num # ***
Trip was submitted on # 03/17/22:53:

On behalf of the consumer, Priceline contacted [redacted] Refunds Department concerning...

the consumer’s refund request, and the airline responded as follows.
Dear Mr. Brazil   Thank you for taking the time to contact us in relation to Mr. [redacted]’s flights from [redacted] on the 2nd of January.   I was sorry to learn that Mr. [redacted]’s plans were affected by our adjusted schedule, as we realize the importance of dependable passenger service. I’m sure you also realize, for operational reasons sometimes airlines have to change their schedules on occasion or even cancel flights.   Mr. [redacted]’s ticket is non-refundable as per its terms and conditions. We would not be able to offer a refund based on the length of delay as you have been advised by our contact centre.   Our conditions of carriage state: 9.1.1 Departure and flight times shown in timetables may change between the date of publication and your date of travel. We do not guarantee them to you and they do not form part of your contract of carriage with us.   More details of schedule changes and refunds can be found in our conditions of carriage: [redacted]   Mr. Brazil, I know this may not be the answer your customer was hoping for. I hope you can understand we have conditions in place to protect ourselves as an airline as well as to remain fair and consistent with our customers.   Kind regards   Philip S[redacted] Customer Relations Executive
[redacted] Refunds Department
We are sorry that we are unable to assist the consumer any further in this situation. The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com

Hi. Please see the response we have sent to our customer. Thanks.
 
Dear Ms. [redacted],
 
0pt;">I am writing you today regarding your hotel reservation at the [redacted]
 
I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that your reservation was cancelled directly at the hotel and you are requesting for a full refund.
 
We have researched your concern with the [redacted] and they confirmed that we can refund your reservation in full. The refund for $49.00 will be processed through our system within one business day. Please allow a few business days for your bank to post the refund to your account.
 
Thank you for choosing us, and I hope you found my reply helpful!
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - [redacted] - Lake Mary for Trip
Number...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting for a refund of your
reservation because you advised you called the hotel before noon local hotel
time on August 18, 2016. We reviewed your information with the hotel and
verified that your reservation was a no show. When you missed your scheduled
check in date the hotel considered you a no show and released your room. This
is a standard hotel procedure. Our records show you have disputed the charges
with your credit card company on August 21, 2016.
Our system automatically canceled the reservation once
the dispute was initiated. Kindly contact your bank directly, they will advise
you of the outcome. We do not have any other information and we are unable to
process any refunds.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
We have reached out to the [redacted] Corporation concerning
the consumer's concerns. [redacted] has advised that they are investigating this
issue and  will provide a reply within 3
business days.
 
We thank you for your patience while this matter is being
reviewed by [redacted].
Sincerely,
[redacted]
Priceline.com

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are truly
sorry that we are unable to assist the consumer any
further in this situation.  Our ability to
cancel, change or refund the reservation is governed by contractual agreements
with our travel partners, which state that Name Your Own Price reservations are
non-changeable and non-refundable.
Sincerely,
N. D’Angelo
priceline.com

Revdex.com,
Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Our ability to
cancel, change or refund the reservation is governed by contractual agreements
with our travel partners, which state that the consumer’s selected purchase is
non-refundable. We are sorry that we are unable to assist the consumer
any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  The consumer
selected a retail reservation at the [redacted], and the details of the property are provided by the [redacted]. We are unable to assist the consumer
any further in this situation. The consumer/Bureau may contact the [redacted] property manager directly for any further assistance.
Sincerely,
[redacted]
priceline.com

Hotel:




[redacted]
[redacted]
[redacted]









 








Phone Number:




[redacted]




Fax Number:




[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. I am sorry that the consumer is not satisfied with the location of the confirmed hotel.
With Priceline’s Express Deals/Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s).
Priceline tells consumers that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s).
The [redacted] Hotel [redacted], located at [redacted], is clearly located in the shaded area of the mapping guidelines for the city area labeled [redacted]
Consumers who wish to stay in a particular property or location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive prices across a wide range of hotels and can choose his/her hotel and location.
Once again, thank you for getting in touch about this
Sincerely,
N. D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-19 20:16:46
Please Review Your Request
3 Star Upscale Hotel  
Which hotel will I get?
Check-In Date:
Saturday, October 24, 2015
Check-Out Date:
Sunday, October 25, 2015
Region
[redacted] - [redacted]
City Areas:
[redacted]Downtown [redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Fitness Center, Guest Score 7/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 105.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 105.00
Taxes and Service Fees:
US$ 22.28
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 127.28
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD5.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The hotel has refunded the balance to my checking account. Whether it is the hotel's responsibility to list this charge or Priceline's, I find it incredibly disappointing. I was going around telling everyone I could how amazing Priceline's name your own price was. Turns out it was too good to be true. I will not be using it again.
Sincerely,
[redacted]