Priceline.com

I had a phone call from someone saying they were going to refund me. Never did and I am tired of corporate companies trying to play dirty 
 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted], [redacted], and [redacted] all rate this hotel 4 stars. The room is only 250 sq. ft. If I wanted to stay in a 4-star hotel, I could have had a larger room in a more convenient location at a cheaper price than what Priceline is charging. I have been ripped off by this consumer fraud, and that Priceline repeatedly lies to say that this is a 4.5 star hotel instead of addressing the problem is symptomatic. They have refused to address my complaint and simply repeat the same form response. It is not acceptable and I want my money back.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I gave the correct confirmation# and Priceline was able to pull the car reservation with the same number that I provide on the complaint. 
Sincerely,
[redacted]

Honestly, I wasn't sure whether to file a complaint or put up a review. I am very disappointed with my experience with Priceline. I put in a "name your own price" bid for a hotel in [redacted] today for a 5 star hotel. I thought that I would give it one try and put in a price that I thought I would overjoyed to get for a 5 star not really thinking that anything would come of it because all of the 5 star hotels in central [redacted] are WAY more than I bid for. I wanted something close to everything so picked central [redacted] from the map provided for my bid. Imagine my surprise, when my bid was accepted for a 5 star hotel!! Unfortunately, the hotel that I won the bid for was 1. Not a five star hotel, based on reviews on Priceline's own website and 2. Not in central [redacted] and the worst 3. More expensive than booking directly on Priceline's own website! I believe the mix up on the rating is that the hotel ([redacted]) used to be a [redacted] hotel which may have been considered a 5 star back when they were in operation but now that they were sold to another company, it seems that the service has gone way down.
I called customer service and expressed my concerns and was told that I could not get a refund. I explained concerns and disappointment multiple times and eventually asked for a manager or supervisor. I was on hold quite a long time and was transferred to Alex. I immediately asked if he was a supervisor or manager and was told no. Alex basically told me the same information that the previous woman told me but when I brought up the fact that the hotel is even more than listed on Priceline's own website he volunteered doing a "price match" for me those that he didn't seem excited about doing it. I explained about it not being a 5 star even based on other Priceline customers reviews but was told that he was sure that I would not be disappointed. I wonder if Priceline or their partner [redacted] even read the reviews. Just because a hotel was once a 5 star, it might be beneficial to read your own customers reviews and reevaluate!
I asked to speak to a Supervisor again and was transferred after another long wait to a woman who claimed that she was. I again explained my concerns but was given the same reasons for not being able to cancel. I finally asked for the price match because she claimed that was all she could do. She called the hotel in [redacted] to see if breakfast was included (I asked if the rate included breakfast) and I was told that the hotel said "no". She told me that I would get an email confirming my refund along with a coupon for my next reservation. That's funny since as you can imagine, I will not be booking anything else with them ever again.
I feel sorry for the customer service people at Priceline because I'm sure they get a lot of unhappy customers. I know that it's not their fault and I admit I was probably not the nicest person on the phone because I kept repeating myself and interrupting them.
I did pick the "name your own" price option that clearly states that the rates are non refundable however I do not feel as though Priceline gave me the product that I bid on. I guess I'll have to chalk this up to a lesson learned and simply leave the hotel and go elsewhere if I don't feel I can deal with it. Really disappointing as I may never make it back [redacted] and was really looking forward to enjoying my hotel stay as well as the city.
You got me Priceline. You got me (but never again)

Complaint: [redacted]
I am rejecting this response because:
This is the information that they requested
[redacted]
[redacted]
This issue is at the fault of their website!
Sincerely,
[redacted]

Hello Revdex.com:
Thank you, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  The company has returned the money in my credit card account.
I appreciate you help!
Sincerely,
[redacted]

On behalf of the consumer, we contacted the airlines and they advised that the
reservation has already been refunded. The refund of USD405.70 
was processed on  6/15/2016 to the [redacted]
class="MsoPlainText">

Please see the response we have sent to our customer.
 
[redacted]
*

face="Calibri">Thank you for taking the time to contact us regarding your stay at the [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We apologize for the difficulty you encountered. We reviewed your information with the hotel and confirmed your reservation was used. The hotel informed us that they made all attempts to address the issues you encountered during stay; however, they informed us that the reservation is non refundable. The hotel informed us, they would like to have the opportunity to change your impression of them. The hotel's Front Desk, [redacted] offered a free night as a compensation for a future stay. It can be any date except, April 19-23, May 19-21, June 2-4, June 16-18, July 14-16, August 4-6, August 24-27, September 27-October 1. You can approach the hotel staff directly at check in, provide them with your name along with a credit card under your name for incidentals and valid identification to claim your free night. If you have further questions, feel free to call the hotel at [redacted]
*
Furthermore, we issued a refund in the amount of 30.08 USD on November 10, 2016. This amount is equivalent to 20% of your total reservation cost as a compensation. Also, I would like to offer you a 15% Coupon that you can use on a future Hotel Express Deals purchase. You will need to enter your Coupon Code at checkout then click "apply" and your discount will instantly be deducted from your room subtotal. Your coupon code is [redacted] and it expires by November 1, 2017.
 
Thank you for the opportunity to assist you and we hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Looking forward to a refund.
Sincerely,
[redacted]

Roman" size=3>
We are in receipt of the complaint initiated by the above-mentioned consumer, and appreciate the opportunity to respond.
 
The consumer is disputing the exchange fees and fare rules associated with the exchange of the Published Price [redacted] ticket selected and purchased.
 
Priceline.com is a travel agent, and as such, offers a variety of travel services and airfares with specific fare rules and restrictions on behalf of the airlines, which are communicated prior to purchase. The consumer visited the Priceline Published Price web site and selected a [redacted] flight itinerary from a list of disclosed airlines, airfares, and flight schedules.  The consumer’s purchase is subject to the fare rules and restrictions -change penalties/restrictions apply - as defined by our travel partners, and disclosed prior to purchase on the consumer’s initialed contact page. The consumer’s transaction, therefore, was between him and the airline, which is the merchant of record, and charged the consumer’s credit card account for the airline ticket purchase.
 
We are sorry that we are unable to assist the consumer with a refund for the non-refundable tickets, or waive any airline imposed exchange fees.
 
The consumer may contact the merchant of record/[redacted] for any further assistance.
Although we empathize with the consumer’s situation, we apologize for any inconvenience, and regret being unable to further assist the consumer with this matter.
 
Sincerely,
 
[redacted]
Priceline.com
 
 
This contract for request number [redacted] was originally initialled on Tue Feb 3 21:04:12 EST 2015
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names if necessary.
[redacted]
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Departing Flight Information - Friday, March 20, 2015
[redacted]2h 27m, 906 mi
From[redacted]Departs: 8:05 AM
[redacted]Arrives: 11:32 AM
Aircraft[redacted]Economy/Coach Class
[redacted]1h 28m, 402 mi
From[redacted]Departs: 12:37 PM
[redacted]
Arrives: 2:05 PM
Aircraft[redacted] Class
Returning Flight Information - Tuesday, March 24, 2015
[redacted]
1h 26m, 402 mi
From[redacted]Departs: 2:35 PM
[redacted]
Arrives: 4:01 PM
[redacted] Class
[redacted]2h 44m, 906 mi
From[redacted]Departs: 5:25 PM
To[redacted]Arrives: 7:09 PM
AircraftC[redacted]Economy/Coach Class
 
Passenger and Ticket Information
[redacted]
[redacted]
Ticket Type:Electronic
[redacted]
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$377.00 per ticket
Add TripProtection
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Airline Ticket Taxes & Fees:
$45.20 per ticket
Airline Ticket Trip Protection:
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Number of Tickets:
2
Airline Ticket Delivery:
$0.00 (Electronic Ticket)
Airfare Subtotal:
$844.40
Total Trip Cost:(All prices are in US dollars)
$844.40
Baggage fees are not included in your trip cost.
Important Information
•
Ticket is non-refundable and changes are not permitted. Please read the important fare rules and restrictions.
•
Fares are not guaranteed until purchased.
•
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
 
Initial Here:
**
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear Ms. Hegstad,
 
Thank you for taking the time to contact us regarding your airline reservation Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you are requesting to exchange the dates on the tickets. We reviewed the letter sent confirming the change on your sister's military graduation and verified that it is dated January 8, 2015 which is before the tickets were purchased. In accordance with the airline fare rules of the tickets, you will be responsible for an airline imposed change fee of $200 per person, payment for any difference in fare for the new itinerary, and our $30 per ticket service fee. However, if you can send us a copy of the letter indicating the changes in the graduation dated after the ticket was purchased, we may be able to forward you request/documents to [redacted] for review. Please note that the request is subject to airline approval.
Please note that this letter should be dated after the ticket was purchased and indicate any military order changes occurring after the ticket purchase date.
 
For further assistance, please contact us directly at: [redacted]
The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you call us.
 
Thank you for choosing to contact us. I look forward to resolving your issue.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation
with [redacted] Air Lines for Trip Number [redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We understand
that you are
contacting us regarding the status of your refund for the
tickets of
[redacted].
 
We have reviewed your issue with our Accounting
Department. We  apologize for any
delay in processing your refund. Our Accounting
Department has
charged your card  $59.60 and refunded $400.00. The
charge hit your
card first before the refund. This is now corrected. The
net refund from
the transactions posted on your account will result in
the advised
refund of $340.40 (Refund $400.00 - $59.60 Charge).
 
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] email address is [redacted] and order trip number is [redacted].
Hotel Confirmation Numbers [redacted]

Complaint: [redacted]
I am rejecting this response because: the response does not address my main complaint, which is that they create an expectation that only well read hotels are used by listing favorable guest ratings and omit guest ratings for the hotels that are...

utilized by lower income custoners, thus discriminating against lower income customers.  Please see attached screenshot.  
Sincerely,
[redacted]

Dear [redacted]

face="Calibri">
We are contacting you today regarding your reservation with [redacted] Car Rental booked under Trip Number [redacted]
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, [redacted] Car Rental did not have your reservation when you arrived at the airport so you ended up booking a new reservation with another rental car company. I apologize for any inconvenience this may have caused.
For us to further assist you, please send a copy of your receipt showing the charges for the new reservation that you booked. Please send the information as a PDF or JPG attachment via email or send it through fax to ###-###-####. Once we received your information, we will review  your case further and contact you back for any resolution or update.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

RevDex.com, Inc.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select specific room type
accommodations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case the consumer selected an Express Deals/Name Your Own
Price reservation that provided greater savings and less
flexibility.
On each
consumer’s contract page, we place the following disclosure regarding this
issue labeled under Important Information.
Important Information

All rooms will accommodate up to 2 people. Requests
for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.






















Can I request a
specific room type?


Depending on the reservation you make, you
may have the option to request a specific room type.


When you make a reservation using our
Retail service, you can select a specific bed type.


When you make a reservation using our Name
Your Own Price (or Express Deals when available) you will not be able to select
a specific room type through Priceline.


All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.


We are sorry that we are unable to assist the consumer any
further in this situation.





Sincerely,


[redacted]


priceine.com








This
contract for request number [redacted] was originally initialed on 2014-06-25 13:41:05












Please
Review Your Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Saturday, August
9, 2014




Check-Out Date:




Sunday, August 10,
2014




Region
[redacted]





City Areas:




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 65.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 65.00





Taxes and Service Fees:




US$ 16.81





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 81.81




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the 11 digit Priceline Request number, and the email address
that was provided at the time of purchase.
Sincerely,
[redacted]
Priceline.com

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According
to the consumer, priceline pre populated or selected the travel dates.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase, including
the selected travel dates for each of the consumer’s reservation, both indicating
an April 10th check-in date. Travel dates are selected and authorized
by the consumer, and not priceline.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
?
3.5-Star
hotel in the Downtown [redacted] Area
Amenities: Internet, Swimming Pool, Restaurant, Business Center,
Gym/Spa
Guest Score: 7+
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Room Rate: $81.00 per room/night
Taxes & Fees: $19.24
Room Total: $100.24
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.24
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 people. Requests for bed
types (King, Queen, 2
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do
not check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific service
fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowed. If your request is
not accepted, your credit
card will not be charged. Prices are not guaranteed until
purchase is complete.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial
Here to Accept **
 
 
4-star
hotel in the Downtown [redacted] area
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Your Bid: $77.00 per room/night
Taxes & Fees: $19.03
Room Total: $96.03
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.03
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline
can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial Here to Accept **

Dear Mr. [redacted],
Roman">
 
 
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices and thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].
 
We understand that you are requesting a refund of the
remaining airline ticket cost for this reservation.
 
Our records show that the valid
passport disclosure was presented to you prior to booking. The Important Information of
the contract page shows the following:
 
You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in. If you are traveling
outside the U.S., all travelers will need a valid passport and you may also
need to show additional documentation at your destination and/or in connecting
countries.
 
If you click on the "valid passport" link on
the contract page, the link opens up the next page where the details about the
valid passport is presented. The international section shows the validity period
of the passport needed/required depending on the county of destination.
 
[redacted]
International Travel  Adults and Children
 
Passports: All International travelers will need a valid
passport. The countries you are traveling to or transiting through might have
passport restrictions in place. These often include but are not limited to: the
validity period of passport, the number of free pages, restrictions on
countries previously visited, or even restrictions on recognizing or allowing
visits from citizens of certain countries.
 
Additional Documents: In addition to a passport, the
countries you are traveling to or transiting through may also require
additional documentation such as entry, exit or transit [redacted]s, return or onward
ticket, financial guarantees or even notarized documents.
[redacted]
 
Therefore, we are unable to provide further
compensation/refund for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
 
THERE HAS BEEN NO RESOLUTION YET. THEY HAVE ASKED FOR FURTHER INFORMATION, NAMELY THE RECEIPT OF THE COSTS I WAS MADE TO INCUR FOR A CAB. I PROVIDED THE RECEIPT VIA EMAIL YESTERDAY AND AM WAITING FOR A REPLY. JUDGING FROM THE TONE OF THEIR CORRESPONDENCE, I AM HOPEFUL THAT THEY WILL REIMBURSE ME.

Complaint: [redacted]
I am rejecting this response because: it is not accurate. My concern is the lack of "good faith" on the part of Priceline. First of all, I purchased this hotel room from [redacted], of which I have been a long-standing member. I was not aware at the time that this was a Priceline hotel purchase (see confirmation note below from [redacted]).  The reservation is for graduation weekend at the [redacted], so obviously hotels will be expensive.  My issue is that I received a confirmation from the hotel (correspondence copied below) that the room was only $120 per night ($23 difference from what I was given by my [redacted]/Priceline confirmation) , which amounted to a $104 difference. I expected to call [redacted] and get this issue straightened out, but instead I was directed to PRICELINE. At no time did I agree to pay a 20% profit to Priceline for this room. To find out that I was indeed paying a $100 profit to a company (other than [redacted]) was misleading and unfair. I am asking to only pay for the service that was ordered, not an exorbitant usury fee. I believe that Priceline is operating in bad faith.To be clear, once I was told that I could not be given the $104 refund, I asked that the reservation be canceled and I be awarded a full refund for this unfair practice. I was also told this was not possible. If the mistake was not mine, but was made by Priceline--a company with which I was not informed was handling my transaction--I should be given the opportunity to receive a full refund or a refund of the difference in costs. I booked this room in October 2014.  This company is making no effort to rectify its own mistake.
Sincerely,
[redacted]Below is the correspondence I received from the hotel.











[redacted]
[redacted]
[redacted]
Tel: +[redacted]









PLAN YOUR STAY ›


 


HOTEL DETAILS   |   DINING   |   AMENITIES & SERVICES   |   MAP & DIRECTIONS






YOUR STAY
DATES:Apr 29,
2015 – May 03, 2015





CONFIRMATION:[redacted]  Modify ›






























ROOM INFORMATION:



1 KING ACC W/ RI SHWR


Rooms: 1


Guests: 2 Adults


Check In: 3:00 PM


Check Out: 12:00 PM




RATE INFORMATION:



TRAVELWEB NREF



Rate per night: 


120.67 USD




Total for Stay per Room




Rate:


482.68 USD




Taxes:


53.09 USD




Total:


535.77 USD




Total for Stay:


535.77 USD


Includes estimated taxes and service charges.
(Gratuities not included.)













Guarantee
room upgrde with HHONORS points.






POINTS UPGRADE ›














 




 







 
























 






 








COMMENTS AND
REQUESTS:


[redacted]
PHR[redacted] Travelweb pays room and tax char,ge guest incidentals
only,





ADDITIONAL
INFORMATION:


Room
Preferences: King; Non-Smoking; Away From Elevator


Your room type preferences have been
submitted with your reservation and are subject to hotel
availability.
Your reserved accessible room type is guaranteed, subject to
circumstances outside the hotel's control.Tax:
•   6.00% per room per night
•   5.00% per room per night
•  Self parking: 0.00 USD/night





RATE RULES
AND CANCELLATION POLICY:



•


Your
reservation is guaranteed for late arrival.


•


Please
contact us should you need to cancel your reservation.


•


Cancellations
are required NREF prior to Apr 29, 2015 local hotel time.


•


Cancellation
penalties may apply.












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* Service of alcoholic beverages is
subject to state and local laws. Must be of legal drinking age.
[redacted] Requests Upon ArrivalTM items are subject to availability.PLEASE DO NOT REPLY TO THIS EMAIL. MAIL SENT TO THIS EMAIL ADDRESS
CANNOT BE ANSWERED.
If you use a debit/credit card to check in, a hold may be placed on
your card account for the full anticipated amount to be owed to the
hotel, including estimated incidentals, through your date of
check-out and such hold may not be released for 72 hours from the
date of check-out or longer at the discretion of your card issuer.
If you need to MODIFY or CANCEL your reservation, click here.
Any change to the arrival date, departure date or room type of this
reservation is subject to the hotel's availability at the time the
change is requested and may result in a possible rate change or an
additional fee. For example, shortening or lengthening your
reservation is subject to availability and may not be possible at a
later date. For more information, please click here to see all the rules and restrictions
applicable to this reservation.
If you have questions regarding your reservation, please contact
[redacted] Reservations and Customer Care at [redacted]), click here, or email us at [redacted]
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and redemption of points are subject to HHonors Terms
and Conditions.
 
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 [redacted] hotel itinerary:

[redacted] Travel
Thanks for booking with [redacted] Travel!
Booking Status:

Confirmed
Trip
Number: [redacted]
Room 1:


Guest Name:
[redacted]
Confirmation #: [redacted]

Important
*Trip Number Use when looking up your reservation
on-line, or when calling our customer service team.
*Hotel Confirmation Number
Use when checking into the hotel

Hotel Information
Hotel Name: [redacted]

Address:
[redacted]
Phone:
[redacted]
Hotel Information: Driving directions | Hotel Information
Room Type: 1 KING MOBILITY ACCESSIBLE W/ ROLL IN
SHOWER WIRED AND WIRELESS HIGH SPEED INTERNET-HD TVS IN ROOM SAFE-MP3 CLOCK RADIO-IN ROOM COFFEE
Check In: Wednesday, April 29, 2015 15:00

Check Out:
Sunday, May 3, 2015 12:00
Summary of Charges (All prices are in USD)
Room Cost (per night):
$143.65
Nights:
4
Rooms: 1
Guests:
2
Room Subtotal:
$574.60
Taxes and Fees:
$64.56

Total Cost:
$639.16
Review/Cancel Your Reservation
Customer Information

Name: [redacted]
Phone: [redacted]

Address:
[redacted]
City:
[redacted]
Postal/Zip
Code: [redacted]
Email:
[redacted]
Credit Card Type:
[redacted]

Credit Card #: XXXX-XXXX-XXXX-[redacted]

Important Information

Hotel
Customer Service: If you have already booked a hotel
reservation and need assistance, you can contact our Customer Service at [redacted]. If you call this number please have
your Trip Number and the phone number you entered while making your reservation available. Cancellation Options: To review your reservation's cancellation options, you will need the
trip id and last 4 digits of credit card/pin code listed on this page.If
you don't check-in to the hotel on the
first day of your reservation and do not alert the hotel in
advance, the hotel reserves the right to cancel your reservation
and may charge you a penalty. Rate Description: Websaver
- Full pre-payment required upon booking Promo: Special Discount
15% off Advance Purchase Negotiated Specials may be limited to certain dates and subject to availability. Pre-pay
Policy: $639.16 will be charged to your credit card. Room
Charge Disclosure: Your credit card is charged the total
cost at time of purchase. Prices and room availability are not guaranteed until full payment is received. Cancellation Policy: For the room type and rate that you've selected, you are not allowed
to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Guarantee
Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert
the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.All rooms are guaranteed for double occupancy and accommodations for more than the specified number are not guaranteed.The reservation holder must be 21 years of age or older.A
valid ID and credit card must be presented at
check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may
by charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking,
phone calls or mini-bar charges) and are not included in the room
rate.
[redacted] Member Rate
Proof of [redacted] membership may be required to receive a discounted [redacted] member rate.

Frequently
Asked Questions