Priceline.com

Complaint: [redacted]
I am rejecting this response because:  It says nothing about "changing your room and or hotel for a more expensive one", which I was more than willing to do in working with them.  As I stated in my previous complaint against them, they were refused to work with me.   Nowhere in that document does it say you cannot  upgrade at a fair and more expensive price.   I am an AARP member from a small town in Northern [redacted].  I am afraid to drive in the Twin Cities and I surely do not want to go to a hotel and have to drive to the State Fair and have to find parking and drive back to the motel.  When I discovered that hotel, as I stated previously, it was on a web site listing hotels for the State Fair and I don't know if it was a priceline site or not.   Thank you for your assistance in this matter.  I am sure you have heard many a complaint against priceline by now!
 
Sincerely,
Trudi Mellak

Our record indicates...

that this matter has been addressed with the consumer.
 
The reservation was cancelled and a refund of $297.08 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

RevDex.com, Inc.
According to the consumer, the Express
Deal hotel room accommodations at the [redacted] was not listed or viewed during his/her
Published Price hotel search, nor did the hotel offer free parking.
Priceline
does not guarantee that consumers who select Express Deals/Name Your Own Price hotels
will receive confirmation at a property viewed during a Published Price hotel
search.
Priceline
tells consumers that the Express Deal/ Name Your Own Price hotel that is
selected may, or may not be one that you have seen during a hotel search on
priceline.
On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue listed
under Important Information.
Important
Information

 The
hotel that is booked may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously
used will not apply to this request.





Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional (parking,
phone calls or minibar charges) and are not included in your per night price.




Parking fees are
charged and collected by the hotel and we are unable to refund the consumer’s
parking fees.


Sincerely,


N. D’Angelo


Priceline.com








This
contract for request number
1[redacted] was originally initialed on 2014-03-12 00:16:50


$87 per night





4 Star Hotel in Intl. Drive South - Sea World Area for
$87/night


This deal saves 65% or more compared to
similar hotels*


Not what you're looking for? See more Express Deals.



.




































Star Rating:




What hotel is this?




Guest 






Guaranteed Amenities:






Outdoor Swimming Pool


Business Center





Fitness Center





Check In:




Tue Apr 8, 2014




Check Out:




Fri Apr 11, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:

























$87
per night




Luxurious King Each Guest Room Will
Include Two Telephones High Speed Internet Connection









$87
per night




Luxurious Double Queen Beds Each
Guest Room Will Include Two Telephones High Speed






Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Intl. Drive South - Sea World








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map »









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>






100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions



No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$87




Rooms:




1




Nights:




3




Room Subtotal:




$261.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)




Taxes & Fees:




$42.30




Priceline Hotel
Coupon:




-$13.05Congratulations!
5% discount successfully applied!




Total Price:
All prices are in US dollars.




$290.25


290.25
290.25 0.00 0.00


Apply
Coupon


Have a coupon code?Apply


remove coupon





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The
hotel that is booked may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously
used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.



The
reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g.,
resort fees) or optional (parking,
phone calls or minibar charges) and
are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If
your request is accepted, Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.

Initial
Here: I
have read, accept and agree to abide by priceline.com's terms and conditions
and privacy policy

Complaint: [redacted]
I am rejecting this response because after I disputed the charge on my credit card, the bank sided with Priceline.com LLC. Therefore, I was re-billed for the amount of the ticket. However, since the dispute was resolved and death with, missed. Priceline.com LLC has no right to cancel my ticket, or they should be able to re-instate it once the dispute was concluded. I could not use my ticket and so I hadPriceline.com LLC still went ahead and cancelled my ticket and refused to re-instate the ticket even after the Dispute was dis to buy a brand new ticket. Priceline.com LLC also said that they would review my case in the chargeback process but they never contacted me again regarding that issue. Furthermore, Priceline.com Llc has not responded to me about my request for receiving full or partial credit for the ticket amount.  
Sincerely,
[redacted]

Dear Ms. Keung,
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] Inn And Suites [redacted] and
your rental car reservation with [redacted]...

[redacted] Rental for Trip Numbers
2[redacted]0 and [redacted]60, respectively.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
I understand that you are requesting a refund of your
hotel reservation and a refund of the price difference for your rental car
reservation.
As a one-time exception, your refund of the hotel
reservation has been processed. A refund for $71.18 was issued today, February
12, 2016. We will issue a refund to your bank within one business day. Your
bank will then post it to your account. The bank processing time varies so
please check with them if you do not see it in your account within a few days.
In addition, a refund request for the price difference on
your rental car reservation, $97.20, was submitted to our management team for
review. This process can take up to 14 days. Once the refund is approved, we
will issue a refund to your bank within one business day.
Your bank will then post it to your account. The bank
processing time varies so please check with them if you do not see it in your
account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
Jenn [redacted]
Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the Great Wolf Lodge - Wisconsin Dells booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy that the
hotel did not have a pool available without an additional fee.
 
Prior to submitting your request, we advise on the website
that the hotel that is selected may or may not be one that you saw on
priceline, and any sorting or filtering options previously used will not apply
to this Name Your Own Price request. We verified the contract page that you
agreed to did not guarantee a pool would be offered on your reservation.
We contacted the hotel and were advised that a pool is
available at the hotel, but it would incur an additional fee because it is a
water park.
We are sorry for any inconvenience it may cause; however,
your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

We are sorry that the consumer was unaware...

that resort fees are not included ion the consumer’s offer price.
 
Priceline.com discloses, prior to purchase, that resort fees are not included in your offer price.
 
Priceline does not collect resort fees. Resort fees are charged by, and paid directly to the hotel.
 
On each consumer’s contract page, we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
 
Important Information
 
·        The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
 
The charges hyper link further discloses the following information.
Hotel Charges
Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room rate. Please contact the hotel directly as to whether and which charges or service fees apply.
These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property.
 
Sincerely,
[redacted]
priceline.com
 

Revdex.com, Inc.
 
I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
We
are in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
Priceline
offers a variety travel service options, including cancelable Published Price
hotel rates where the consumer selects his/her hotel accommodations and room
rates.
When
selecting a reservation, the consumer is provided with the details of the purchase,
including the cancel policy associated with each reservation.
In
this case the consumer selected an Express Deal reservation that provided
greater savings and less flexibility.




Mandatory Fee: This hotel charges an additional . This fee
will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.



Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase.





We thank you for the opportunity to clarify.





Sincerely,


N. D'Angelo


Priceline.com








This
contract for request number [redacted] was originally initialed on 2014-04-02 02:37:44


$90


per night





3 Star Hotel in Tinton Falls - Eatontown - Long Branch
Area for $90/night


This deal saves 15% or more compared to
similar hotels*


Not what you're looking for? See more Express Deals.



.





























Star Rating:




What hotel is this?




Guest Score:




Rated


9.0


out of 10 (or higher)


 




 your confirmed hotel and cannot be guaranteed by Priceline.




Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the hotel. Mandatory fees
are not optional and typically cover items such as resort fees, energy
charges or safe fees. The amount of the charge is subject to change.



Pets Policy:
Pets allowed with nonrefundable fee. A 75 dollar fee for 1 to 6 nights and
150 dollars for 7 or more nights. Pet must weigh less than 80lbs. Pet
agreement must be signed at check in. Call hotel for details.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your request is not accepted,
your credit card will not be charged. Prices are not guaranteed until
purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.

Initial
Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted]

face="Times New Roman">
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
booked a 2.5 star hotel, however, you were confirmed to a lower star level
hotel. You also state that the hotel did not include a pool or fitness center.
We have reviewed your reservation in our system and verified that we provide
hotel chain examples for illustration of what you may expect when choosing a
star level. We do indicate that the brands shown are only examples and may not
be a part of our program.
 
Please note that every hotel is different and not all
hotels within a certain chain have the same star level rating. We also checked
the contract page that was provided to you prior to booking and we confirmed
that a pool was not guaranteed.
 
However, since they confirmed that they did not have a
fitness center, we can provide you an email that contains a coupon to be used
on a future priceline.com Hotel Express Deal. The coupon will provide a
discount of 5% on your next reservation..
 
Rules and Restrictions:
- Valid on 2-Star, or greater, hotels.
- Valid only on Express Deals hotel stays.
 
The coupon must be used by 02 June 2015 05:09 PM EDT.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

size="2">RevDex.com, Inc.
 
According to
the consumer, he did not authorize the purchase of a priceline.com [redacted] reservation.
 
Attached hereto
is a copy of the consumer’s initialed contract page authorizing the purchase of
an [redacted] reservation.
 
We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com
 
The hotel that is
booked may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to this
request.
 
The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
 
Hotel rooms purchased
through priceline are not eligible for frequent traveler points, upgrades,
vouchers, or other discounts and incentives.
 
If
your request is accepted, Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your request
is not accepted, your credit card will not be charged. Prices are not
guaranteed until purchase is complete.
 
I have
read, accept, and agree to abide by priceline.com's terms and conditions and
privacy policy.
 
Initial Here to Accept    **

Complaint: 10043111
I am rejecting this response because:
This is a Priceline.com reservation and I did not book directly with the hotel. NOT Getting the amenities that I requested is not a hotel issue but rather an issue that needs to be resolved from the source. Telling me to contact the hotel will not resolve the issue as they would refer back to the company that I made arrangements with, Priceline.com. 
If I was given a hotel that was In the star range I requested it would include the amenities that I wanted and this would be a non-issue. 
On the website when making a name your own price reservation it allows you to select the location in step one. Step two asks you to pick a star level. If it were to include that star level and above the website should reflect that it would include the two and half star, three, etc. it does not anywhere say that it will upgrade you automatically until after you have paid the bid. I will not be satisfied until I receive what I selected when placing my bid. S[redacted] UT 9/5-9/7, in Springdale. 2 1/2 star hotel. That's what I bid for and that is what I want. 
Sincerely,
Sarah Robinson

Revdex.com Issue / [redacted]
Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted]
 
Dear Mr. [redacted],
We wanted to take this time to contact you in regards to
your hotel reservation at the Newport Harbor Hotel & Marina booked under
Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you intended
to book a hotel reservation for May 24 - 25, 2014, however, you were confirmed
to check in on May 23 - 24, 2014. We apologize for any inconvenience this may
have caused. We reviewed your reservation in our system and verified on your
contract page that you have agreed to book an Express Deals reservation for
check in May 23, 2014 and check out May 24, 2014.
As an exception to the cancellation policy disclosed on
your selected  reservation, you may
cancel for a fee equal to one night's offer price plus taxes and fees. If you
book a new reservation on our website with the correct date(s), 50% of the
cancellation fee will be refunded.
If your new request is not accepted, you have two
options:
Option 1: You can continue to resubmit your request to
get a new accepted request.
Option 2: You can book a published price hotel.
As long as you call us before your check-in date, which
is Friday, May 23, 2014, we can cancel your reservation for a fee. It?s very
important that you call us back before this date because we will not allow a
refund after your check-in date.
We apologize for the inconvenience and we thank you for
your time.
Sincerely,
[redacted]
Executive Offices

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer, he/she selected priceline’s
Express Deals hotel service and is dissatisfied as he did not receive
confirmation for a property viewed during a previous hotel search on priceline.
On
each consumers’ contract page we clearly and conspicuously place the following
disclosure regarding this issue labeled under Important Information.
Important Information

The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Consumers who wish to stay in a particular property or location,
have the option to select from our Published Price service where consumers see
a list of competitive prices across a wide range of hotels, and can choose
his/her exact price, location, and hotel.


Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase.


Thank
you for the opportunity to clarify.


Sincerely,


[redacted]


[redacted]



This
contract for request number
[redacted] was originally initialed on [redacted]


$77


per night





3 Star Hotel in Portland Airport (PDX) Area for
$77/night


This deal saves 10% or more compared to
similar hotels*


Not what you're looking for? See more Express Deals.



.








































Area:




Portland International Airport is
about 10 miles northeast of downtown Portland via highway and MAX light rail.
In the immediate vicinity of the airport, Cascade Station Shopping... (Click for full
Description)




Star Rating:




What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Free Breakfast


Free Internet in room


Indoor Swimming Pool


Free Parking





Restaurant


Airport Shuttle


Business Center


Fitness Center





Check In:




Sun May 25, 2014




Check Out:




Tue May 27, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:

























$77
per night




1 King Bed + Sofabed -
Nonsmoking Suite









$77
per night




2 Queen Beds - Nonsmoking Suite






Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Portland Airport (PDX)








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$77




Rooms:




1




Nights:




2




Room Subtotal:




$154.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$32.34




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$186.34


186.34
186.34 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed by Priceline.






Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.





The hotel that is booked may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this
request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.





Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.






If your request
is accepted, Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your request is not accepted, your credit card
will not be charged. Prices are not guaranteed until purchase is complete.




If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.

Initial
Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted]
I am rejecting this response because:
Nothing has changed.
Sincerely,
[redacted]

Dear Mr. [redacted],

face="Calibri">
We are contacting you today regarding your reservation at the [redacted] Puerto Vallarta booked under Trip Number [redacted]51.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you previously found a lower price on our website for the same reservation and you would like to be refunded for the price difference.
For us to further research your issue, please send a copy of the screenshot showing the rate you found. You may send the screenshot as a PDF or JPG attachment via email or you can fax it to ###-###-####. Once we received your information, we will review your issue further and contact you back for any resolution or update.
If you have further questions, please contact us directly at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted]51 when you contact us.
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I was originally scheduled to depart on Thursday (not Friday) so that would be a two day notice. I'm sure Priceline is well aware how much a ticket costs at that short of a notice, which made it impossible to change the flight. I think this situation could have been avoided altogether had they informed me of the change when the airline made it in April.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not feel the matter has been taken care of.  I was never advised that we could add a driver for a fee.  Would this allow this driver to pick up the vehicle?  My issue is the the original person that had booked the vehicle can no longer make the trip and phisically  show up to pick up the vehicle.  In tern, I will be sending another associate out of town to replace her and just need her added to the car as the main driver and be able to physically show her id and pick up the vehicle.  We have already paid for the rental of this vehicle and believe we should still be able to use this vehicle.  If we are unable to do this then we should be able to cancel the registration, receive our money back in full seeing how we gave over 30 days notice of the change. 
 
I have never seen a business unable to make such a small change or request.  We use Priceline.com alot for our travels and would hate for such a small issue keep such a large company from utilizing your services for all future bookings.
 
I really hope we can work this out.
Sincerely,
Sara Robinson

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Please note that passengers are responsible for
on-time check-in with the airline. In the event the passenger arrives late for
check-in, the airlines will
consider the passenger a "no show" and will automatically cancel the
remainder of the reservation. The passenger’s tickets will not be honored and
no refunds will be granted for the unused portion of your trip.  I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
Airline Information



















·       
Since airlines change flight
schedules from time to time, it is the passengers' responsibility to call the
airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum
of 90 minutes in advance of departure for domestic flights, and at
least 2 hours in advance of departure for international flights.
·       
If you choose not
to take your outbound flight, the airlines will consider you a "no
show" and will automatically cancel the remainder of your reservation.
Your tickets will not be honored and no refunds will be granted for the
unused portion of your trip.
·       
For more helpful tips and travel
advice, click on the topics below.

• Flight Schedule

• Airport Check-In
and Security

• Baggage/Special
Requirements

• International
Travel

• Notice of
Incorporated Terms

• Seat Assignments

• Air Fare Rules
and Restrictions

• Frequent Flyer
and Loyalty Programs

 
 
This contract for request number [redacted] was originally initialled on Sun Jul
19 12:22:55 EDT 2015
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


We Found a Great Deal
for You







$374

If you can depart on Thursday, July 30 and return on Saturday, August 8 we can get you tickets
for $374 per ticket including taxes and fees.

 






























Departing Flight Information - Thursday, July 30, 2015



From:[redacted]
[redacted]

To:[redacted]
[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, August 8, 2015



From:[redacted]
[redacted]

To:[redacted]
[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

 


















[redacted]
[redacted]
 
 
[redacted]

[redacted] (under 18)

[redacted] (under 18)

[redacted] (under 18)

Summary of Charges































Airline Ticket Offer
Price:

$319.52 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$54.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

4

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,497.48

Total Trip Cost:
(All prices are in US dollars)

$1,497.48

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must fly on the flights
assigned to you.
Upgrades and standbys are not available and if any
part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





[redacted]
**
 



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Upon careful review of this matter, our
records confirm that priceline representatives did not offer to refund any
insurance purchase made by the driver/consumer for the new rental car. A refund for $210.30 was processed for the difference of the
rental car rate for the same car type. We are unable to assist the consumer any further in
this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
Priceline.com takes advantage of customers, When I booked hotel, they gave me very short time to finish the booking, so I did not have time to read the cancelation policy. Also in the cancelation policy, no sentence saying: If you check out earlier than the scheduled time, you can not get refund for the rest days. If I live over the booking days, I need pay more money. Why I check out early, a big company does not refund for the rest of days?
Please help me to correct the policy of Priceline for all customers in future. 
Sincerely,
[redacted]