Priceline.com

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Please note that the consumers selected
an Express Deal reservation, and not a Retail purchase where consumers have the
option to select specific amenities. We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

So they are saying they beleive the hotel rather than the customer who did not stay there. Did they say I stayed there or even checked in? Why would I need to pay if I never checked in? your contracts with your customers should supersede contracts with small hotels who keep their buildings like slum. You may save the 400 for the hotel but you will lose $25,000.00 over the next 3 years in travel I will not be doing with you. I have spent 5000.00 with you in the last 3 months alone.
I will take this to the next level of complaints and online revies if this is not resolved immediatly. I do not have time to waste on this. Fix it or kiss me goodbye as a customer for me and my complete family and you will be receiving more online and legal complaints. My lawyer said he would file suit since I never checked in and he said he can recoupe the legal fees from you. Don't be foolishj at your size. FIx the issue and take the loss to keep a customer who spends thousands.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We have received the consumer’s additional comments.   Priceline.com is a travel agent, and as such, makes hotel room rates available on behalf of the hotels. With our Published Price service, consumers have the option to shop and compare rates as well as quality/guest reviews/amenities, including any parking fees charged by the property prior to purchase. This Airport location property location does not offer or guarantee free parking.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-31 12:44:08
[redacted]
Guest Rating: 8.0 / 10
[redacted]
[redacted]
Distances are calculated in a straight line from point to point1.2 miles from [redacted]
Check-In: Fri, Dec 18, 2015Check-Out: Sun, Dec 27, 2015Nights:  9 NightsRooms:  1 RoomPersons:  2 Adults
Room 1: [redacted] ** [redacted]
Room Type: 2 Queen Beds - Accessible Nonsmoking Room
Flight Details

[redacted]
Departing Flight Information - Friday, Dec 18, 2015
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
 
 
 

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
h
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:

Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Economy Car[redacted] or similar(make/model not guaranteed)
4 and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] [redacted])
Pick-Up:
Fri, Dec 18, 2015
Drop-Off:
Sun, Dec 27, 2015
Summary of Charges
Room 1:
[redacted]
Nights:
9
Trip Protection:
$88.00
Priceline charges for 2 people:
$1644.70 ($822.35/pp) Charged by Priceline today when you book.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car company. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It is not satisfactory, but Priceline will not budge no matter what. I simply will not use them anymore. The hotel, by the way, was in not even remotely a 2.5 star hotel.
Sincerely,
[redacted]

New Roman
According to the consumer, Priceline confirmed the wrong airport. The consumer is requesting a refund or
exchange.
Once
the consumer selects the details of his/her
trip on our web site, we summarize the consumer’s request, including the airports
selected, on what we refer to as the Contract Page. The consumer is then asked
to review the summary of the trip, and initial the box at the end of the summary to authorize and confirm
that the travel details selected are accurate. If the consumer’s offer summary
shows an error or wrong airport, the consumer can go back and change it before
he/she clicks "Buy Now."
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following departure and
arrival airport.
Depart:
Thu, October 16, 2014
Return:
Fri, October 17, 2014
Departing Airport:
[redacted])
[redacted], [redacted] Arrival Airport:
[redacted])
[redacted], [redacted] As
requested and authorized by the consumer, priceline provided the flight itinerary
requested.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request
number [redacted] was originally initialled on Sun Oct 12 14:14:37 EDT 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Airfare Details
Depart:
Thu, October 16, 2014
Return:
Fri, October 17, 2014
Departing Airport:
[redacted])
[redacted], [redacted] Arrival Airport:
[redacted])
[redacted], [redacted] Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)
Ticket Delivery:
Electronic Ticket
Passengers:
[redacted]
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip Protection.
Summary of Charges
Airline Ticket Offer
Price:
$179.00 per ticket
Govt Taxes, Airline Fees and Agent Fees:
$44.15 per ticket
Airline Ticket Trip
Protection:
$17.00 per ticket
Number of Tickets:
1
Airline Ticket
Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$240.15
Total Trip Cost:
(All prices are in US dollars)
$240.15
Baggage fees
are not included in your trip cost.
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.
•
You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:
[redacted] I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy, and the trip protection Description of Coverage.

Dear [redacted]

size=2> 
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund for  the Collision Damage Insurance you purchased. We contacted the rental car company and they informed us that the Collision Damage Insurance was honored. We were advised that what you purchased at the counter is a Supplemental Liability Insurance (SLI).
 
Prior to submitting the request, we presented you with a Contract Page to review and initial. The contract provided you the opportunity to review the details of your request, including information regarding the collision damage coverage. This too has the information that cancelation for a refund is only allowed up until the pickup time you requested in your rental car reservation.
We are sorry; however, we will be unable to offer a refund per your request.
 
For your reference, a copy of the contract page has been sent in a separate email.
 
We apologize for any inconvenience and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 1[redacted]
I am rejecting this response because:
 
you state you "make every attempt to notify me" but didn't notify me, I NOTIFIED YOU! So, what exactly does priceline do for the fee you receive when I book from you.; you didn't do your job. Furthermore, I had to call the airline to find a different flight myself. So, what exactly did Priceline do? You also state that airlines change schedules, I have never had to deal with this when I book through [redacted]. So why does your company have such poor service? I simply wanted the flights I had booked through you or compensation for my inconvenience. I did not want those flights, I wanted to cancel but was informed I would lose my money. We had a binding contract and you broke it, so what exactly is your business practice, to take my money for an agreed contract and if things change oh well? It seems as if as long as you had my money you didn't care what happened to my trip. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]ollow-up emails with the company have suggested a willingness to reimburse me the $28 as requested. If such a reimbursement is granted, then I find that this resolution is satisfactory to me.
Thank you immensely for your help in opening this line of communication with the company. I am immensely appreciative of the Revdex.com's position to help allow me to resolve this issue.
Sincerely,
[redacted]

size="2">RevDex.com, Inc.
 
According
to the consumer, he/she selected a 4 star hotel, and Priceline
confirmed a 2 star quality hotel.
Once the consumer provides all the details of
his/her trip, we summarize the consumer’s hotel request, including the star
level selected, on what we refer to as the Contract Page, (attached). The
consumer is then asked to review the details/summary of the trip and initial
the box at the end of the summary to authorize the terms and conditions of the
purchase, and confirm that the travel details provided are accurate. If the
consumer’s offer summary shows a mistake, the consumer can go back and change it
before he/she clicks "Buy Now."
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
purchase of a one star quality hotel room reservation.
We
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 

This contract for request number [redacted] was
originally initialled on Thu Sep 2 20:18:51 EDT 2010
Please Review Your Request





























































2 Star Moderate Hotel
 


Check-In Date:

Saturday, September 25, 2010

Check-Out Date:

Tuesday, September 28, 2010

Region:

[redacted]

City Areas:

[redacted] [redacted]

Check-In Time:

Guaranteed
late night arrival

Check-Out Time:

Check-out
times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3




Offer Price Per Room, Per Night:

$63.00

Subtotal:

$189.00


Taxes and Services Fees:

$37.89

Total Charges*:

$226.89













Purchase
Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only $5.00 per room per night. Details.



 *Prices are in US dollars.
Important
Information
•
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
•
Reservation is guaranteed for arrival on the confirmed check-in date only.
If you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
•
If priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
•
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
•
Hotel rooms purchased through priceline are not eligible for frequent
traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that
you have reviewed your request, please initial below. Remember that you
agreed to abide by priceline’s terms and conditions
regarding hotel rooms and the use of the priceline.com Web site by entering
your initials when you submitted your original request.






Initial Here:





 ** 


I have read, accept and agree
to abide by priceline.com's terms and conditions
and privacy policy.

Dear [redacted],

size="2"> 
Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that your rental partner is not located at the airport.
 
We verified the rental partner you received is considered an airport location. We spoke with [redacted] at the location and were advised they are
7 miles from the airport and offer free shuttle service. We are sorry if you are unhappy with the rental company provided; however, your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.  
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

De[redacted],   Thank you for taking the time to contact us regarding your rental car reservation with [redacted]t a Car under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive...

Offices. Please accept our apology for the frustrations that you have encountered with our customer service. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service.   These actions are not consistent with priceline's service standards. Exceptions to our normally acceptable service levels do occur. However, regardless of the reasons, we realize that it negatively affects our image as a service company.   Again, thank you for reaching out and sharing your feedback. While I am unable to have someone outside of our customer service group to contact you, I can assure you that I will pass what you have stated onto our management team.   I hope you have a wonderful day, and please feel free to reply to this email if you have any questions.   Sincerely,   [redacted]

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. I am sorry
that the consumer is not satisfied with the location of the confirmed hotel.
 
With Priceline’s Express
Deals/Name Your Own Price service, the consumer agrees to stay in a property
located anywhere within the shaded area disclosed on the website for the
consumer’s selected area(s).
 
Priceline tells consumers
that we will find a room in a hotel willing to agree to your offer price in the
shaded area displayed on the priceline.com website for the consumer’s selected
area(s).
The [redacted],
located at [redacted], is clearly located in the shaded area of the mapping guidelines for the
city area labeled [redacted].
Consumers who wish to stay in a
particular property or location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her hotel and location.
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number
[redacted] was submitted on 2015-04-15 10:51:06






























Please Review Your
Request

















































3½ Star Upscale-Plus Hotel,
[redacted] West Area
Which hotel will I get?

Check-In Date:

Friday, May 22,
2015

Check-Out Date:

Monday, May 25,
2015

Region
[redacted]

City Area:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Business Center, Indoor or
Outdoor Pool, Free Parking, Fitness Center, Guest Score 7/10 or Higher

Number of Nights:

3










 





































Offer Price Per Room, Per Night:

US$ 78.00

Travel
Insurance:


US$
15.00




Subtotal:

US$ 234.00

Taxes and Service Fees:

US$ 48.39

Priceline Hotel Coupon:


-US$ 0.00



Total Room Charges*:

US$ 282.39

Apply Coupon

Hotel Fee:

US$ 5.50

Total Cost*:

US$ 287.89

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.



No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Trip Number(s):   [redacted]

Customer or Passenger's Name(s): [redacted] Worked
last by: [redacted]
 
Dear Ms. [redacted],
Ms. [redacted], we are writing due to the complaint you have
filed with the Revdex.com regarding the authorizations on your
credit card.
Our record indicates we have contacted your bank on your
behalf regarding the authorizations and the hotel authorizations were released.
 Please contact your Bank for any further
information reading credit card authorizations. 
We are truly sorry we cannot assist you further with this issue.  Please note it may take up to 7 days for your
bank to release the authorizations and depending on your bank it may take
longer.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
[redacted]
Executive Offices

Thank you for responding to my concern.  From the time that I knew I wouldn't be able to fly I immediately called customer service line for Priceline to let them know that I did not feel safe to fly in my condition. Rightly so, I was coughing and dizzy and very very weak, I drove myself to [redacted] Hospital emergency room and was seen by the attending physician on call,  although the physician said I wasn't contagious, I ran a fever of 102-103, I informed the nurses as well as the physician to descibe that I couldn't make my flight because of it. They provided me with an excuse as well as what my symptoms were.  I would have called Priceline right after I got back home, if they had said that. I was more than grateful for that. The medication was [redacted] with [redacted] so from the time I left the emergency room , waiting to get the presciption filled I was incoherent and just wanted to go to bed. I was bedridden for at least five days, I have the documentation from the hospital stating were I was and who the physicain was, and the hospital bill as well as the prescriptions.   I am asking Priceline to refund me the money, or credit for future travel, since they stated that they would.
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation with
[redacted] Corporation booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund for the difference in rates you were able to find elsewhere.
 
We advise customers on the website that in order to
qualify for the Best Price Guarantee, the rental car has to be same rental Car
Company, car type, rental location, pick-up and drop-off dates and times. Since
the lower rate you found was with a different partner, your reservation did not
qualify for a refund in the different rates. We confirmed the reservation you
have with Hertz saved you $211.64 USD or 61.79%. We are sorry if you are
unhappy with the total charges; however, your reservation is non-changeable,
non-refundable and non-transferable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear M[redacted]
*
Thank you for contacting us regarding your reservation at
the O[redacted] Vacations booked under Trip Numbe[redacted]
 
We are writing to let you know that we received your
email in our Executive Offices.
 
We understand you are requesting for a refund of your
reservation and additional compensation because you advised your room was
double booked and was booked for the wrong dates. We reviewed your information
and verified that the check in and check out dates booked were the same dates
requested prior to purchase. Please note that our ability to change or cancel a
reservation would depend on the cancel policy presented and initialed prior to
purchase. We sent you a separate email that shows a copy of your contract page
for review. Your reservation was booked for check in on January 24, 2016 and
check out on January 25, 2016. Your reservation is prepaid and was guaranteed
for the dates requested prior to purchase. The hotel informed us that you
arrived on January 12, 2016 and made reservations through them as a walk in
guest for that night. The hotel informed us that they charged your credit card
for the room and tax. The hotel informed us the reservation purchased through
us was a no show and is non refundable. As a one time exception to the cancel
policy, a refund request of your total reservation cost in the amount of 96.71
USD was submitted to our management team for review, and if approved, the
refund will be processed to the card you used to submit your request. This
process can take up to 14 days. We will try to expedite this process. Once the
refund is approved, your refund will be processed by our system within 1
business day; however, it may take up to 5 business days for your bank to post
the refund to your account. We apologize, we will be unable to issue further
refunds or compensations.
 
We apologize for any inconvenience and thank you for your
patience while resolving this issue.
 
Sincerely,
 
Junko Al[redacted]
Executive Offices

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Our records
indicate that the consumer chose dispute the purchase with the credit card
issuing bank. Once the consumer enters into a dispute with his/her credit card
issuing bank, with the intent not to pay for the purchase,  the reservation is cancelled.   I am sorry that we are unable to assist
the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. We are sorry
the consumer is not satisfied with online reviews for his/her upcoming accommodations
at the [redacted],
and feels that the property is not correctly rated as a 2 star quality property.
Please note that we evaluate each
participating hotel on many different criteria, including guest satisfaction.
We have researched to find that this hotel does meet our expectations for the 2
star quality rating as selected on our website. Our competitors also rate this
hotel as follows:
[redacted] [redacted] [redacted]
In
the event that the consumer experiences any problems while at this hotel, he/she
may contact the hotel's front desk and provide them an opportunity to assist. In
the event that the front desk representative is unable to assist, we ask that
the consumer contact our Customer Service Department for further assistance. We are sorry that we are unable to assist the consumer any
further at this time.
Sincerely,
[redacted]
priceline.com

Customer Information:
[redacted]
Daytime Phone: [redacted]
class="MsoPlainText">Evening Phone: [redacted]
E-mail: [redacted]
Dear Ms. Yakusheva,
 
Thank you for taking the time to contact us regarding
your reservation at the Best Western Plus Laguardia Airport Hotel for Trip
Number 24661894393.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you found cheaper hotels compared to
your original booking. As stated on the terms and conditions of our Best Price
Guarantee, the lower price must be an exact match to the itinerary booked on
priceline.com, including offering a comparable cancellation policy. The lower
price must be for the same hotel, check-in and check-out dates, number of
rooms, room type including bedding and view selection. You would also need to
contact us until midnight the day before you travel to be eligible for a refund
of the difference. We apologize; however, since you are not eligible for our
Best Price Guarantee, we cannot refund any difference in rates.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich Adricula
Executive Offices

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion.
Airline
flight schedule changes and flight cancelations are often unavoidable and
beyond Priceline’s control. In the process of providing air service over many different
routes each day, airlines sometimes encounter mechanical problems, and other
unavoidable interruptions. These are situations faced by all airlines and no
carrier can guarantee that all flights will depart and arrive as planned.
In
conclusion, ultimately all issues concerning airline flight schedule
changes/cancelations must be addressed directly with, and borne by the airline
in question. 
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com