Priceline.com

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The hotel option selected by the consumer
is non-cancelable and non-refundable.  We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to this customer.  Thanks.
 
Dear [redacted]
 
0in 0pt;">Thank you for contacting us regarding your reservation with [redacted] **r booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your unused rental car reservation.
 
We advise customers on the website that "The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit". We made a one-time exception to our policies and cancelled your reservation for a full refund to be issued back to your account. Please allow 3-5 business days for the funds to be received.
 
Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 9945645
I am rejecting this response because:  I did not make these purchases and you allowed them to go through
Sincerely,
Ethan Wingate

Our record indicates that this...

matter has been addressed to the satisfaction of the consumer.
Sincerely,
N D[redacted]
Priceine.com

Dear Mr. [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
intended to book a rental car reservation using our [redacted] option, and
 state that our website quoted you CAD
$101.71 or $89.68 USD for the rental, however, when you arrived at the counter,
you were charged an additional CAD $25.00 per day since you are under the age
of 25.
 
We checked our system and verified that prior to booking,
you were provided the contract page which disclosed the rental car company and
the make and model of the rental car. You were also provided the information
that you will be charged by the rental car company in CAD.
The estimates provided are based on the exchange rate at
the time of booking. The rental car company will determine the final total.
 
On the same page, we also advised that additional charges
may apply for drivers under the age of 25. We verified that you agreed with the
terms and restrictions prior to booking. We are unable to provide any refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 10028703
I am rejecting this response because:
 
This is not acceptable. As I've previously stated, I refuse to pay for a booking made for a different date than Priceline's system detected. My refusal to pay the cancellation fee is completely understandable because again, I refuse to pay ANY amount of money for an error on Priceline's system where I was not at fault.
 
Priceline's response, "We are unable to assist the consumer any further in this situation." is a clear statement that they have no regard for customer service or satisfaction. It was well within their ability to make this matter right and their intentions are quite clear. They would rather lose a customer (and the ones I influence) than admit their error.
Sincerely,
Imran Pirani

Good day, 
 
Priceline provide me with Confirmation# [redacted] and or Priceline Trip# [redacted]. The car reserved in my boss name [redacted]. 
 
Please let me know if you need anything else. 
 
Thank you for your time. 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
-I simply asked to be able to start the "name your own search" again to find a time that works. 
-adding trip protection would not have solved my problem. my problem is that I cannot make the time of the flight. trip protection can only be used for emergency weather and hospitalization (I've bought it before and was unable to use it for these circumstances). 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
I will check my credit card statement when it comes for the refunded amount.  Thank you for your timely assistance!
Sincerely,
Lea Langley

I
understand that the consumer chose to travel one-way on a round trip airline
ticket purchase and requests a refund for the unused portion of the ticket.
Desired Settlement:
I understand that I purchased the ticket through name your own price option,
but some type of compensation should be made to me because regardless of the
fact, I lost $250.00 because I only flew one way on a round trip ticket, and in
addition had to come out of pocket with an additional $621.00 for another
ticket to get back home to [redacted].
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of her airline ticket purchase, including the round trip
travel selection.
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this issue
labeled under Important Information:
 
Important Information
 






Your
airline tickets are non-refundable, non-transferable and non-changeable.

Your
tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines.
 
You
must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed departure time.

 
We are sorry that the consumer’s selected
purchase is non-refundable and appreciate the opportunity to clarify.
 
Sincerely
 
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Wed Jun
10 11:37:40 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


























Airfare Details

Depart:
Fri, June 19, 2015

Return:
Sun, June 21, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$500.85

Total Trip Cost:
(All prices are in US dollars)

$500.85

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your 

•

Name Yourtickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic tickets.
Remember to bring a valid government-issued photo ID with you to check-in.



 





Initial Here:
**




I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he was price shopping and was unawre that he was making a purchase.
 
We are sorry
that the consumer was unaware that he had selected and authorized the purchase.
Once the consumer provides all the
details of his/her trip on our website, we summarize the consumer’s request on the
check-out page and the consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase. Please note that in order to submit a purchase,
the consumer must click the “Buy Now” button.
 
Attached
hereto is a copy of the consumer’s check out page authorizing the terms and
conditions of the purchase.
 
I
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number
[redacted] was submitted on 2015-04-09 21:48:25







[redacted]
 
[redacted] Check-In:
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 20% on this stay — Free Parking

Check-In: Mon, Jun 1, 2015Check-Out: Sat, Jun 6, 2015
Room Type: Studio
- Booked for double
occupancy
Flexible Cancellation Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.







































Summary
of Charges

Room Cost

$143.20

Rooms

1

Nights

5

Room Subtotal

$716.00

Taxes & Fees

$88.35

Total Priceline Charges

$804.35

Cleaning Fee
Misc. Fee
Resort Fee
Fees Subtotal*

$135.14
$45.00
$34.50
$214.64

Total Cost

$1018.99

Prices are in USD
*Hotel fees are charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I
agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Studio
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 20% on this stay — Stay and Save Offer Details.
Free Parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
·     
Mandatory Fee: This hotel charges an additional $42.93 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Attached is the Credit Card statement showing that I was charged twice. The first amount is $224.81 and the second amount is $170.07.  Priceline charged me $224.81 for the [redacted] Car rental but when I arrived at [redacted] they charged me also $170.07. 
I am not disputing the $170.07. I am disputing $224.81. I did not rent two cars I only rented one car and I should only be charged once.
The attached credit card statement should be more visible you might need to zoom in to see the charges better. Unfortunately I don't have access to a fax machine. But do let me know if you still can't see the charges on the statement.
Thank You

To Whom It May Concern:
I just filed a complaint against Priceline.Com. I just wanted to attach documentation that they said they were going to credit my account of $501.68 +/- 5 days from October 4, 2014. They have not credited my account and it is November 25, 2014. I perceive them...

as a deceitful company. Every time I call, they use off-shore telemarketing representatives, who can't understand the email they sent me. I was promised a credit of $501.68, and have called my credit card company subsequent weeks regarding this credit, and I have not received this credit.
Please add these files to my case. Thank you.
Kind regards,
[redacted]

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that when your husband, Mr. [redacted],
contacted us using our chat service on March 16, 2015, he was advised to
contact the hotel to verify if they are able to accommodate guests exceeding
the guaranteed 2-adult accommodation in the room. In addition, he was advised
that the reservation remains active and cancellation is allowed up until before
noon on Sunday, May 24th (local hotel time). He can cancel either from the
website or he may contact us. 
 
We did not receive any cancellation request for this
booking after that time. Therefore, we are unable to process a refund for this
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
This is not true, on the other hotel pages, it's clearly shows the hotel resort fees, the exact amount and total for number of nights, saying maybe hotel will charge is misleading, I could have avoided this hotel and not book it, you can spin this all you want BUT I WILL NOT PAY IT AND FILE MORE COMPLAIN WITH OTHER GOVERNMENT AGENCIES OR MY ATTORNEY GENERAL OFFICE. I WANT TO HAVE A PEACEFUL VACATION, LIKE I SAID CONTACT THE HOTEL AND WAIVE THE FEES, I WILL NOT PAY IT.
Sincerely,
[redacted]

The consumer...

states:
 
“I was told at the ticket counter that
I could not board the flight because I did not have a return flight itinerary,
I ended up missing my flight on [redacted] airlines because Priceline did not
stating anywhere it on there website nor does any pop up window states that I
have to purchase around trip ticket on there website.”
 
 
Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the purchase, including the following Important Information:
 
Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You
will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 
International Travel
All International travelers will need a valid passport, and may
also need to show additional documentation at the destination and/or in
connecting countries. In addition, all travelers must have the proper documents
for entry/re-entry into a country (i.e. correct [redacted], valid passport,
onward/return ticket). For international one-way
travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.
 







I appreciate the opportunity to clarify this
matter.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
This contract for request number [redacted] was originally initialled on Mon Mar 9
16:31:31 EDT 2015




Your Trip Summary



We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$34.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.

Preview Offer
























Flight Information - Sunday, March 29, 2015 (Arrives Monday,
March 30)

Flight 113
14h 45m, 7290 mi

From[redacted]Departs: 11:00 AM

To[redacted]Arrives: 4:45 PM (next day)

AircraftAirbus A340-300 (Jet)
Economy/Coach Class

Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of 15 must be accompanied by an
adult. Note: Meal and seat preferences are not guaranteed.
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in.
Adult Passenger 1:Under 18?
1.      First Name:



[redacted]

2.      Middle Name:



3.      Last Name:



[redacted]

4.      Suffix:



--


5.     
1.      Frequent Flyer Number:[redacted] Miles



2.      Meal Preference:



- No Preference -

3.      Seat Preference:



Window Seat

4.     
Please provide your TSA Secure Flight
information now. Learn more.
1.      Date of Birth:[redacted]
2.      Gender:Male
Infants:
Number of unticketed passengers under age 2: 0
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Please select a Trip
Protection preference
Yes! I'd like to purchase Trip Protection for
$34.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$336.00 per ticket



Airline Ticket Taxes & Fees:

$247.80 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$583.80

Total Trip Cost:
(All prices are in US dollars)

$583.80

Baggage fees
are not included in your trip cost.

Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You will be
issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 



[redacted]
**
 




I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


 



Airport Check-in and Security
If you have Electronic tickets
(E-tickets), your check-in options may include online check-in on your
airline's website, self-service kiosks at the ticket counter, or going to the
ticket counter. Check with your confirmed airline to determine which options
are available. If you have paper tickets you will need to present them at the
airline ticket counter to receive your boarding pass.
Plan to arrive at the airport a
minimum of 90 minutes in advance of departure for domestic flights and at
least 2 hours in advance of departure for international flights. Please check
on your confirmed airline's website to see if different times are
recommended.





Close Window


 
What identification will
I need at check-in?
The documentation you'll need will
vary depending upon your citizenship and your destination.
International Travel
All International
travelers will need a valid passport, and may also need to show additional
documentation at the destination and/or in connecting countries. In addition,
all travelers must have the proper documents for entry/re-entry into a country
(i.e. correct [redacted], valid passport, onward/return ticket). For international
one-way travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.



Close Window

Top of Form
Bottom of Form

Complaint: [redacted]
I am rejecting this response because:
The business didn't offer an actual solution. Attaching a copy of a "signed" contract with what appears to be my initials when the initial complaint is about someone making an unathorized purchase with my credit card doesn't prove anything, anyone can simply enter the initials online. Priceline's policy does not trump law and what the FTC and TILA have clearly outlined which basically is that businesses cannot charge customers for a purchase they didn't authorize. I can't believe that Priceline does not offer any type of resolution and I think the FTC will be delighted to know the fraudulent practices that priceline participates in. Maybe Priceline should read up some news where another very famous company was ordered by the FTC to refund over 32.5 million to people due to kid's purchases without parent consent. I refuse to be scammed out of my money by Priceline who clearly could refund my money but wont because it's easier to ignore the little people than to do the right thing.
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
This reply is not the correct hotel.  Ive never stayed at the [redacted].  My complaint is reference to the [redacted].  It was not an "express deal" it was a "name your price".  The hotel was selected for me as part of the deal.  Had I known a smoking room was a possibility Id have never done it.  I travel quite a lot for business. As a matter of fact I work in the travel industry as a pilot so Im pretty familiar with hotels and service within.  I find this practice unacceptable and I will not use priceline again going forward.  I'll be sure to let my colleagues know about my recent experience with the priceline group as well.     
Sincerely,
[redacted]

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
The consumer contacted
priceline on Monday, April 07, 2014 at 11:01:55 AM ET, requesting to cancel the
reservation and was informed the cancel policy listed on his selected
reservation.
Cancel
Policy: Priceline will not charge you a change
or cancel fee, however this hotel has the following cancellation policy: For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Sunday, April 6th (local hotel time). If you decide to cancel your
reservation anytime between noon on Sunday, April 6th and noon on Monday, April
7th (local hotel time), the hotel requires payment for the first night's stay.
You will be charged for
the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Monday, April 7th).
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation prior to purchase.
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase.
We thank you for the opportunity to clarify.
Sincerely,
N. D'Angelo
Priceline.com
This contract for request number [redacted]81 was originally
initialed on 2014-04-07 09:56:06


Check-In:
Mon, Apr 7, 2014



Check-Out:
Tue, Apr 8, 2014



1 Night




1 Room



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Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details




















Room
Details: 1 King
Bed Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave









$65.00


per night




--------------------------------------------


2 Double Beds - Smoking Room -
Free Continental Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2
Double Beds Smoking Room With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave









$65.00


per night




--------------------------------------------


2 Double Beds - Nonsmoking Room - Free
Continental Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2
Double Beds Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave




Summary
of Charges









For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.


x close


"Pay When You Stay SM" room


This is a "Pay When You Stay" room. The hotel will bill you the amount
shown below at the time of your hotel stay.


The actual
charges for your hotel room are shown in the local currency below.


































Room Cost: (details)


avg. per room, per night




$58.56




Rooms:




1




Nights:




1




Room Subtotal:




$58.56




Taxes:
Taxes & Fees:




$6.01


We've chopped fees on this hotel.




You Pay Today:




$0




Total Charges: Total Charges:




$64.57


Best Price Guarantee on this hotel





Mandatory Hotel Fee:



$null
- This
hotel fee is charged by property at checkout.


Total
Cost:


$64.57


*The
U.S. dollars estimates provided are based on the current exchange rate. The
hotel will determine the final total.



Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




First Name:




MI:




Last Name:
















Use
this name for all rooms












Important
Information











































Room Description: 1 King Bed Non-Smoking Room With Free Continental
Breakfast, Free Wi-Fi, Refrigerator And Microwave





Your reservation is for 1 night,
checking in on Mon, Apr 7, 2014 and checking out on Tue, Apr 8,
2014 for 1 Room





Rate Description: Websaver - Full pre-payment required upon booking





Hotel Freebies Details:


Free breakfast and free internet
in room





Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Sunday, April 6th (local hotel time). If you decide to cancel your
reservation anytime between noon on Sunday, April 6th and noon on Monday,
April 7th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Monday, April 7th).




•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.





Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.





Additional
Information About the Room You Selected:



Important
Information From The Hotel:




All rooms are booked for double occupancy (i.e.
2 adults) and accommodations for more than two adults are not guaranteed.





Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.



Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel reservation
you must cancel it according to the cancel policy listed or you may be
subject to a no-show penalty charged by the hotel. The hotel may require a
deposit on confirmed reservations. Deposit amounts can vary from one night to
all nights of the stay or another amount required by the hotel. If your hotel
requires a deposit, they will charge the credit card provided at time of
booking. In the event they are unable to charge the applicable deposit to the
credit card provided, your reservation may be cancelled. Please contact this
property directly for their deposit policy.



If you
don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.






By continuing
with your booking, you agree you have read and accept our terms & conditions
and privacy
policy.

Dear Mr. Ly,
We are contacting you today regarding your airline reservation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concerns in our Executive Offices. We understand your concern about the schedule change. Airlines adjust their schedules for a number of reasons. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email. Our records indicate that we attempted to contact you through the phone number that was used to purchase the reservation. However, the voicemail box was full. For this reason, an email was sent to notify you of the schedule change. In addition, we strongly suggest to our customers to contact the airlines at least 24-hours prior to each flight departure to confirm the reservation.
We apologize but we are unable to process a refund of the fees charged by the airlines. We contacted [redacted] Airlines and they advised that they too are unable to provide compensation. Their records show that you requested to booked on a different flight on the original return date and agreed to pay the change fee of $250. [redacted] Airlines waived the fare difference as a courtesy. They suggest you call their Customer Care Department at ###-###-#### for further assistance.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices