Priceline.com

Dear Ms[redacted],
"">
We are contacting you today regarding your airline
reservations for Trip Numbers [redacted] and [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We reviewed your reservation for Trip Number [redacted]
During the booking process, your offer price of $was not accepted and you
were asked to increase the offer price plus change either of the following:
- Depart from or arrive at an additional airport
- Travel on a different day
- Willing to make connections
We verified that you selected to change your departure
date to December 15, In addition, we presented a page prior to booking
with the details of your request, including the dates, summary of charges, and
the terms and conditionsWhen you entered your initials, you agreed to the terms and conditions, and
verified the information to be correct
Ms[redacted], please be advised that the reservation you
purchased is restrictedHowever, because of the incorrect dates for Trip
Number [redacted], an exception was made to cancel and resubmit with the
applicable feesThese fees cannot be waived and we are unable to refund your new reservation, for
Trip Number [redacted]
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

"">
Trip Number(s):
1[redacted]
Customer or Passenger's Name(s): Sarah Jeanne Lemmer
Dear MsLemmer,
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Resort And Casino for Request Number
1[redacted]We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesUpon review of your inquiry
we have issued a full refund for your reservationA refund for $was issued today, February 26, 2014. Additionally, we are processing a refund
for the $cab fare you incurredWe apologize for any inconvenience
and thank you for giving us the opportunity to assist you
Sincerely,
Berna Abelida
Executive Offices

Dear Ms[redacted],
"background-">Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Numbe[redacted]Rest assured that your concern was documented and researchedWe apologize for your experienceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciatedWe see that your reservation has been refunded in fullIn addition, we would like to offer you a 30% coupon that you can use for a future hote[redacted]s Deal purchaseThis coupon expires on September 1, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs
[redacted] We apologize for any inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a full refund of the reservation as you received a flight times
which is different than what was advised before booking
Or records indicate that before submitting your final
request, we presented you a deal which you tookBefore submitting the requesting
for booking, the Contract Page presented has the details of the reservation
including dates of travel and the restrictionsBy submitting the request, you
indicated that you read, accept and agree to abide by the terms and conditions
of the reservation, and all information are correct
Under circumstances, your reservation is
restricted and it is not supposed to be changed or cancelledAn exception to
the cancel policy was provided; however, we will be unable to waive the fees to
provide a full refundCancellation fees offset charges imposed by our travel
partners for the cancellation of non-refundable reservationsThese are
consistent with the fees charged by the travel partners or other travel
agencies
We sent a separate email that contains a copy of your
contract page
This page displays the terms and conditions that you
reviewed prior to purchasing your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Mr[redacted],
"">
We are writing due to the complaint you have filed with
the RevDex.com regarding the star level of the [redacted]
Mr[redacted], we
provide the following information on our website under
Terms and Conditions:
Hotel Star Ratings (General): Priceline.com's star rating
system is
provided for your referenceLike other well-known hotel
rating systems,
priceline.com considers a number of factors in evaluating
the quality of
participating hotels such as: amenities, facilities,
reputation, brand,
other rating services, customer feedback from guests who
have stayed at
the hotel, etc., to assign a single star rating
Priceline.com screens
participating hotels carefully and updates our
information periodically
to ensure the validity of our ratingsOur ratings
systems may sometimes
differ from those of other rating systems that you may be
familiar with
We do not warrant or guarantee that our star rating
system is equal to
or consistent with any other star rating system and
reserve the right to
change a hotel's rating at any time with or without
notice
We cannot offer a refund of this Undisclosed Hotel
reservation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
We wanted to take this time to contact you in regards to
your hotel reservation with the [redacted] booked under Trip Number
[redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were not satisfied with the quality of the room you received at the [redacted]We have contacted the [redacted] and we were advised
that the incident in your room was beyond their controlThey did not authorize
a full refundHowever, since we value your business, we have processed the
remaining charges back to your accountThe refund details are below:
Total Refund Amount: $
Cancellation Number: [redacted]
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
Thank you for contacting us regarding your reservation at
the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting for non-smoking rooms or a refund of your reservationWe have
reviewed your record and found that you booked a rate that does not guarantee a
specific room typeDuring the booking process, we presented you a Contract
Page for review and initialUnder the Important Information of your contract,
we advised that requests for bed types including preferences for smoking or
non-smoking rooms should be requested through your confirmed hotel and cannot
be guaranteed by Priceline
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation including the restrictions
We contacted the [redacted]They informed us that they now have your reservation for non-smoking rooms
with King bedThe change was made with no extra chargeHowever, if you wanted
a room with beds, there will an additional fee of $per room, per night
payable directly at the hotel
We apologize for any inconvenience this has brought you
Sincerely,
[redacted]
Executive Offices

Dear MsHuff,
"">
We thank you for taking the time to contact us regarding
your reservation at the [redacted]s Airport for Request Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that due
to quality concerns of your confirmed hotel, you decided to stay for only
night and are requesting a refund of your unused night We are sorry to hear that your hotel fell
short of your expectation during your stay
We appreciate your feedback and documented it for future
referenceWe have contacted the appropriate people at the hotel to share your
concerns; however, they will be unable to offer a refundWe apologize;
however, we will be unable to offer a refund since the hotel has charged us in
full for your booking
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, the
hotel you booked with us does not offer a 15% savings as advertised on our
websiteYou said that the hotel is offering the same rate as your reservation
with usWe apologize for the inconvenience this may have caused youWe
checked our system and verified that the savings percentage is based on savings
for this deal on the day of booking
Because it is past that date, we will not be able to
compare rates between our site and the hotel?s
However, if you see a lower rate compared to your
reservation with us, you can contact us and we will verify if you qualify for
our Best Price GuaranteeIn order to be eligible for our Best Price Guarantee,
the lower price must be an exact match to the itinerary booked on priceline.com
For more information on our Best Price Guarantee, kindly check our Frequently
Asked Questions in the Help link of our home page
We apologize for the inconvenience and we thank you for
your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted],
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices and understand that you
are requesting a refund for your reservation
The rental car company advised that the rental car was
not pickas booked on the scheduled pidate We are sorry to learn that you were unable to
use your reservation as booked and the [redacted] rental car was no longer available
for pick up when you arrived the day after your scheduled pidate
When you missed your scheduled pick-up, the rental
company considered you a 'no-show' and released your carThis is standard
procedureAs stated on your contract,
the type of reservation selected is restricted; it is non-changeable, non-refundable, and
non-transferable even if unused
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation
We are sorry that we are unable to assist with a refund
and thank you contacting us
Sincerely,
[redacted]
Executive Offices

Hi, I entered the wrong refund amount, the total is $Thank you!
"background-">
Complaint ID: [redacted]

We have responded to the customerPlease see the recap of the resolution below
[redacted]
"margin: 0in 0in 10pt;">We acknowledge receipt of the complaint initiated by the above-mentioned clientIt is our goal to constantly provide superior service and customer feedback is very important to usThe booking was created by
[redacted] on November [redacted]s
Instantly confirmed under Booking ID [redacted]
Period of Stay (POS)
November 17th -18th,
Total amount charged: USD Upon investigation, it was brought to our attention by Ms[redacted] that she had been charged at the hotel upon arrival[redacted] also complained about hotel condition and demanded a full refund
Furthermore, [redacted] advised us she spoke to the hotel Manager and he allowed a full refundHowever, we failed to get confirmation from the Manager during 22-November (GMT +7)We have managed to confirm that a full refund is allowed for the booking on 29th November (GMT +7) and [redacted] has proceeded a full refund to [redacted]
In conclusion, the full refund of USD and USD deposit have been provided to the customerWe have also taken the liberty to provide our final correspondence to [redacted] directly as well for clarification of this matter

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Please note that Priceline’s price guarantee is disclosed on
the priceline.com website and available to all consumers prior to purchase. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted],
"">
We wanted to take this time to contact you in regards to
your ticket booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
saw a lower rate on the airline's website compared to your flight reservation
booked on our websiteYou also said that an agent told you that you are not eligible
for the Best Price Guarantee since of the passengers is a child
We checked your reservation in our system and notes
indicate that the agent was not able to confirm your claim since the lower rate
was not available onlineOur Best Price Guarantee could not be processed since
[redacted]'s website is showing a total charge of $4,for the
tickets, which is higher than the price you paid for
your reservation for $3,
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Ms[redacted],
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesWe
understand that you
are requesting a full refund for your reservation due to a
change in plans
Prior to submitting the request, we presented you a
Contract Page for
review and initialYou had the opportunity to review the
details of
your request, as well as the fare rules associated with
your selected purchaseBy
submitting the request for booking, you indicated that
you have read,
understood and agree to the terms and conditions of the
reservationYou
also confirmed that the information you are to submit is
correct
The fare rules associated with your selected purchase are governed
by the airlineWe, as travel agency, are bound to abide
by these
fare rules and restrictions
We contacted the ticket's validating carrier, [redacted],
on your
behalfWe were informed that you still have an option to
use the value
of your ticket within year from the date of issueAs a
reminder, the
ticket was issued on November 17, 2014, and when you
decide to use the
ticket value, all fees will apply, as stated in the fare
rules
For your reference, a copy of the contract page has been
sent in a
separate emailThe contract page disclosed the terms and
conditions of
your reservation, including the ticket fare rules
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Please see the response below that we have sent to out customer.
 
Dear Ms. [redacted],
size="3" face="Calibri"> 
Thank you for contacting us regarding your reservation at the [redacted]

We are writing to let you know that we have received your Revdex.com concerns
in our Executive Offices. We understand you are requesting a refund on
your unused reservation.
 
Prior to submitting your request we stated on the contract page:
Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. We are sorry if you
were unable to use your reservation; however, when you missed your
scheduled check-in date the hotel considered you a “no-show” and
released your rooms. This is standard procedure. If you had purchased
your reservations from another travel company or directly from the
hotel, the reservations would still be non-refundable.  
 
I know you expect a different answer; however, there are no other
options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Attached hereto is a copy of the consumer's initialed contract page disclosing
the following terms and conditions
","sans-serif"background:yellow>Important Information
All
rooms will accommodate up
to adultsRequests for bed types (King, Queen, Doubles, etc.)
or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed
Reservation
is guaranteed for arrival on the confirmed chedate onlyIf you do
not cheon the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be canceled
and you will not be entitled to a refund
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requestedPlease note it
is possible that the hotel you are booked in could be a Resort, which will meet
or exceed the minimum qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a
hotel search on pricelineAny sorting or filtering options previously used
will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost
of your stayRooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
For security
reasons, and to indicate that you have reviewed your request, please initial
belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel
rooms and the use of the priceline.com Web site by entering your initials when
you submitted your original requestThis checkout page for trip number
[redacted]was submitted on 2016-02-10:04:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Tuesday, February
16,
Check-Out Date:
Thursday, February
18,
Region
Washington D.C
City Areas:
Convention Center - US Capitol
North
Downtown
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
Number of Rooms:
Guaranteed Amenities:
Guest Score 7/or Higher
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will
immediately charge your credit card the total cost of your stayRooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowedIf your offer is not accepted, your credit card will
not be chargedPriceline will immediately charge your PayPal account
the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer
is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card
at check-inThe credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

"">
RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund was issued in accordance with the savings offer
Sincerely,
[redacted]
Priceine.com

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer contacted Priceline on 07/20/2015 at 1:33:52 PM,
requesting to change or cancel the reservation.  As noted on the
attached contract page, the consumer selected a Published Price hotel room
reservation with the following cancel policy. According to that policy the hotel requires payment for the first night's stay
 
·      Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Monday, July 20th
(local hotel time). If you decide to cancel your reservation
anytime between noon on Monday, July 20th and noon on Tuesday, July 21st (local
hotel time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Tuesday, July
21st).
Once again, thank you for getting in
touch about this.
Sincerely,
 
[redacted]
Priceline.com
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 11:26:17
[redacted] [redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 07/20/2015
Freebies:
Hotel Freebies:
Special Discount 5%
off — Free breakfast, free internet in room and free parking
Check-In: Tue, Jul 21, 2015Check-Out: Wed, Jul 22, 2015
Room Type: 2 Queen Beds ~ Nonsmoking Room ~ Free
Breakfast~ Wifi~ Mini Fridge~ Microwave
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Monday, July 20th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Monday, July 20th and noon on Tuesday, July 21st (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Tuesday, July 21st).




























Summary
of Charges

Room Cost

$166.24

Rooms

1

Nights

1

Room Subtotal

$166.24

Taxes & Fees

$28.64

Total Charges

$194.88

Prices are in USD
Reservation Name (Age 18 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



Room 1

 
 
 
I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room Description: 2 Queens Nonsmk Free Hot Bkfst Wifi Evening
Hot Food Drinks Micro Fridge Fit
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
Special Discount 5% off — Book Now and Save
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free breakfast, free internet in room and free
parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Monday, July 20th (local hotel time). If you decide
to cancel your reservation anytime between noon on Monday, July 20th and noon
on Tuesday, July 21st (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Tuesday, July 21st).
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      Pet Policy: Rooms with pets will be charged a daily cleaning fee of USD10
per room plus tax. Service animals are welcome free of charge and are permitted
access to any area frequented by their owners. Limit of two pets per room. Pets
are not allowed in the breakfast
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

"margin: 0in 0in 0pt; line-height: 12pt;" class="MsoNormal">RevDex.com, Inc
Our records indicate that
this matter has been addressed with the consumer and a refund was issued in the
amount for $
Sincerely,
ND'Angelo
priceline.com