Priceline.com

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. We are sorry
that the consumer is not satisfied with the customer service assistance received,
and with his/her $30 per night purchase price for hotel accommodations
in [redacted]. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. We are sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted],
"">
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a refund due to the airline schedule changeWe reviewed your
reservation and verified that the changes were addressed days prior your
departure which is Friday, June 27, Our Air Travel Services Specialist
advised that since the first leg of your flight was operational, the ticket
cannot be refunded
We apologize for the inconvenience and thank you for your
time
Sincerely,
[redacted]
Executive Offices

Dear [redacted]
 
We are writing you today regarding your wife's
unconfirmed hotel reservation for Trip Number [redacted]
class="MsoPlainText"> 
I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices.
 
I understand that $140.82 was authorized to your credit
card although the request was rejected. I also understand that this issue has
already been resolved with the bank directly.
 
Following our phone conversation earlier, please accept
our 15% Priceline Coupon as a compensation for the inconvenience. You can apply
this coupon towards your future Hotel Express Deals reservation on our website.
Below are the additional details:
 
CODE: [redacted]
Promo Id / Reward Type: (108314) 15% off Hotel Express
Deals Coupon Reward Description: Congratulations! Your 15% coupon successfully
applied.
Must transact in USD for discount to apply.
Available on Express Deals reservations.
Expires on 5/25/2017.
 
We apologize for the inconvenience but I hope you find
this information helpful.
 
Sincerely,
 
Christine [redacted]
Executive Offices
 
Thank you.
 
Sincerely,
 
[redacted]

Dear MsJohnson,
"">
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Inn & Suites Augusta West for Request
Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesThis is regarding your
request for a full refund of your
reservation as the hotel was unable to accommodate you since they were fully
booked
We are sorry; however, we will be unable to offer an
additional refund as requestedOur records indicate that you booked a Name
Your Own Price reservation with a star rating which is guaranteed for
guestsThe bedtype will be assigned by the hotel at the time of cheand
is base on availabilityOur records indicate that our Customer Service
Departmemnt was able to relocate you to a 3-star hotel for a higher cost which
will be paid by PricelineThe room is also guaranteed for guestsThe rate
that was booked for you included a free breakfast, free internet in room and
free parkingIn addition, we also have refunded you night of your 2-night
reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Dear MrGutierrez,
"">
We are contacting you today regarding your rental car
reservation with [redacted] Rent a Car for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a refund of the cancel feeA refund for $was processed
today, April 30, We will issue a refund to your bank within one business
dayYour bank will then post it to your account and their processing time
varies, so please check with them if you do not see it in your account within a
few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Customer Information - [redacted]
"margin-bottom: 0.0001pt;">According to the consumer, the reservation
did indicate that the hotel room rate was listed in Taiwan dollar
Attached hereto, is a copy of the consumer's contract
page indicating the summary of charges in TWD – Taiwan dollar
This checkout page for trip number [redacted] was
submitted on 2015-12-16:48:
Please
verify the following information to continue with your request
Please
enter a valid zip/postal code
[redacted]
*
[redacted]
FREE Cancellation until 12:PM on 03/30/
Freebies:
On Sale Now -> Save 10% on this stay — Free
wifi
Check-In: Fri, Apr 1, 2016Check-Out: Tue, Apr 5,
Room Type: Queen Room
- Max Guests
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, March
30th (local hotel time)If you decide to cancel your reservation anytime
between noon on Wednesday, March 30th and noon on Friday, April 1st (local
hotel time), the hotel requires payment for the first night's stayYou will be
charged for the first night's stay including taxes and feesAny remaining
amount will be refunded to youRefunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, April 1st)
Summary of Charges
Room Cost (details)
NT$
Rooms
Nights
Room Subtotal
NT$
Taxes & Fees
NT$
Total Charges
NT$
Prices are in TWD
promo cancel policy rate details
Cancellation
Policy
Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, March
30th (local hotel time)If you decide to cancel your reservation anytime
between noon on Wednesday, March 30th and noon on Friday, April 1st (local
hotel time), the hotel requires payment for the first night's stayYou will be
charged for the first night's stay including taxes and feesAny remaining
amount will be refunded to youRefunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, April 1st)
Room Cost
Description
The room
cost displayed in the Summary of Charges is an average per room, per night over
the length of your stayA complete list of nightly rates for your stay is
shown below
Queen Room
Reservation
Name (Age or Older)
[redacted]
I agree
to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room
Important Information
·
Room Description: STD RM W QUEEN BED FLAT SCREEN LCD TV WIFI IS
FREE IN ROOM COFFEE TEA
·
Rate Description: Websaver - Full pre-payment required upon
booking
·
Hotel Freebies Details: On Sale Now -> Save 10% on this
stay — Free wifi
·
Cancel Policy: Priceline will not charge you a change or cancel
fee, however this hotel has the following cancellation policy: For the room
type you've selected, you can cancel your reservation for a full refund up until
noon on Wednesday, March 30th (local hotel time)If you decide to cancel your
reservation anytime between noon on Wednesday, March 30th and noon on Friday,
April 1st (local hotel time), the hotel requires payment for the first night's
stayYou will be charged for the first night's stay including taxes and fees
Any remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, April
1st)
·
All rooms are booked for double occupancy
(i.eadults) and accommodations for more than two adults are not guaranteed
·
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you don't cheto the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refundYour credit card is charged the total cost above at time
of purchasePrices and room availability are not guaranteed until full payment
is received
·
The reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate

Dear MsBaron,
"">
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] Midtown for Trip Number [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesWe
apologize that you
are unhappy with your upcoming hotel accommodationWe do
evaluate each
participating hotel on many different criteria, including
cleanliness,
guest satisfaction, decor, etcWe are sorry to hear that
this hotel
falls short of your expectations
We have researched to find that this hotel does meet our
expectations
for the star rating selected on our websiteOur
competitors also rate
this hotel as follows:
[redacted].com = star
[redacted].com = star
[redacted].com = star
Per our Quality Experience Guarantee, your hotel has been
star-rated by
priceline according to our rigorous rating systemThis
means that our
hotel staff has researched your hotel, reviewed customer
comments and
compared star ratings assigned by other rating services
Given the opportunity, we do address complaints directly
with our hotel
partners to ensure that future customers do not have the
same issue
They will usually take steps to address complaints when
receivedIt is
very likely that the hotel has addressed the negative
feedback you saw
online
When our travel partner accepted your reservation, we
immediately
charged your card to lock in your rate and secure your
reservationOur
travel partner accepted your request on the condition
that your
reservation would not be changed or cancelledThey
provide deeply
discounted rates for restricted reservations because
these reservations
cannot be changed, cancelled, or refundedWe understand
that this
situation is difficult for you; however, your reservation
must remain as
it is based on the Contract Page we presented you during
booking
For your reference, a copy of your contract page has been
sent in a
separate e-mail
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund for your non-refundable purchaseWe apologize for any
inconvenience, however; our records indicate that you have disputed your
purchase with your credit card issuing bankWe do not have access to the
outcome of credit card disputes, and suggest you contact your bank concerning
the status of your disputeIn the event your bank is advising that you contact
priceline, please know that upon investigating your claim, your bank may have
closed your case and your reservation is non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Mr. [redacted],   Thank you for taking the tie to contact us regarding your stay at the [redacted].   We are writing to let you know we received your Revdex.com complaint in our Executive Offices....

  We understand you are requesting for a refund or a compensation due to the quality issues you encountered at the hotel during your stay. Please note that hotel's have guest satisfaction in mind and they will usually take steps to address complaints when received. We reviewed your information with the hotel who informed us your reservation was used and they were not aware of the issues you encountered during stay. The hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensations. As a gesture of goodwill, we would lie to offer you a 20% refund of your total reservation cost as a compensation in the amount of 126.35 USD. Kindly confirm if you would like us to proceed with your refund.   Furthermore, we would like to offer you a 10% Hotel Express Deals coupon that can be used on a future reservation. You will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your Room Subtotal. Your coupon code is [redacted] and it expires by September 1, 2017.   We hope to hear from you soon.   Sincerely,   Junko A[redacted] Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted],
We are contacting you today regarding your reservation at
The [redacted] for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a refund for your reservation due to the construction
going on at the hotelWe contacted the hotel and verified that they provided a
level upgradeIn addition, they also waived the charges for wifi
As an apology for the inconvenience, a refund request for
$was submitted today, November 26, The refund amount is equivalent
to 20% of the total cost of the reservationThe request will to go through a
review process, which does take time to completeYou should be receiving an
update within the next two weeks regarding this request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concerns about the schedule changeWe apologize for any inconvenience;
however, we are unable to provide any compensationAirlines adjust their
schedules for a number of reasons, including air traffic changes, change of
equipment, weather, route popularity and other reasonsWhen a schedule change
occurs, we make every attempt to notify you of the changes via email prior to
departureIn addition, your itinerary is always available on our website to
determine if there has been a schedule change
In regard to the hotel component of your trip, we
recommend you contact the hotel directly concerning a late checkout time request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

Dear MrDees,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at The [redacted], A Wyndham Grand Hotel for Trip
Number 1[redacted]
We are writing to let you know that we have received your
email in our Executive Offices
We understand that you have requested a 4-star hotel
which guarantees a shuttle serviceHowever, your confirmed hotel, The Tremont
House, A Wyndham Grand Hotel, does not offer a local shuttle service to the
port
Because of this, you wanted to either cancel or change
your hotel in this reservation
We have reviewed the notes on your record and they did
not include a shuttle servicePlease note that you selected a non-refundable
rate where the hotel name is revealed after the purchaseThere is no guarantee
that you will get a hotel you viewed with a shuttle service during a previous
searchThe properties in the disclosed price listings can be different than
those in opaque selectionsYou were asked to review your reservation,
including the terms associated with cancellations or changesWhen you
purchased your reservation you agreed to those termsTherefore, your
reservation is non-changeable, non-cancelable and non-refundable
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
Jenn Hapdus
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted],
We wanted to take this time to contact you in regards to
your ticket booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand your
concern, you said that there was a hold placed on your account for your flight
reservation and was advised that the reservation was cancelled
You also said that the airline advised you that your
tickets were cancelledWe have reviewed your reservation in our system and
verified that we received information from your bank regarding your dispute
charge on November 06, Please be advised that our system automatically
cancelled the reservation once the dispute was initiated
We also have contacted [redacted] regarding your issue,
however, they have advised that they will not issue any refund for your
booking; the ticket is non refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">
Dear MrDuex,
Thank you for contacting us regarding your reservation
with [redacted] Corporation booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
When submitting your request, we advised on the website
that standard cars provided by our partners normally have room for people and
bagsWe also indicate that the make and model examples shown on our website
are only examples and we cannot guarantee that you will receive either of these
carsA standard vehicle is or door cars and since we have no control over
the exact vehicle you would receive, we cannot guarantee if you will receive
or doorsWe are unable to offer a refund back to your credit card as
requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear [redacted],
We apologize if you found our customer service to be unsatisfactory regarding
your...

reservation booked at the [redacted] Stay Hotel. Upon review of your
reservation we have confirmed that you selected and booked a “Studio Room with
1 Double Sized Bed and Full Kitchen. Free Cable -High Speed Internet - Interior
Corridors”.
Important
Information

•




Room Description: Studio Room With 1
Double Sized Bed And Full Kitchen. Free Cable And High Speed Internet And
Interior Corridors.



As requested, the hotel provided a Studio Room with 1
Double Sized Bed and Full Kitchen.
Attached hereto is a copy of your initialed contact page authorizing the terms and
conditions of your selected purchase listing a studio room with 1 double bed.
Sincerely,
[redacted]
Customer Service Specialist
This
contract for request number [redacted] was originally initialed on 2014-08-15
20:06:06

[redacted] Stay Hotel








1[redacted]
[redacted]





Check-In: Sat, Aug 16, 2014Check-Out: Sat, Aug 23, 2014Nights: 7 NightsRooms: 1 Room


Room Type: 1 Double -
Non-Smoking - Studio with Kitchen


Hotel Freebies: Free internet access and Free
Wireless Internet! — Free internet and free parking





Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




[redacted]
[redacted]
[redacted]






Summary of Charges





























Room Cost: (details)


avg. per room, per night




$40.45




Rooms:




1




Nights:




7




Room Subtotal:




$283.15




Taxes & Fees :




$38.78


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$321.93


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important
Information







































•




Room Description: Studio Room With
1 Double Sized Bed And Full Kitchen. Free Cable And High Speed Internet And
Interior Corridors.




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Free internet access and Free
Wireless Internet! Offer Details.


Free internet and free parking


Promotion
Details


Negotiated Specials may be
limited to certain dates and subject to availability. This Negotiated
Special is valid for up to two adults per room traveling on the dates
selected. No credit will be given for any unused portion of this Negotiated
Special.


x
close window




•




Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, August 15th (local hotel time). If you decide to cancel
your reservation anytime between noon on Friday, August 15th and noon on
Saturday, August 16th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, August 16th).




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























 

[redacted]


I have read and agree to abide by the Terms and
conditions and privacy policy.

From: [redacted] Sent: Thursday, April 14, 2016 2:08 PMTo: Revdex.com <[email protected]>Subject: Re: Your complaint has been received
 
Hello this is [redacted] and I am contacting you because of the complaint I filed to Price line (Itinerary trip number [redacted]) . I have not heard or received any response from Price line, concerning it to get a refund concerning their policies alone for amenities with the hotel reservations. 70% of the things that I do I access/ do business through the means of the Internet so you see even a few days of inaccessibility for me especially at this time can be a loss. Now I will wait a couple of days in hopes that Price line will respond, because I choose to believe that they are a company that likes to resolve issues with customer (especially one such as myself who has been been paying hundreds of dollars per month to live at this hotel I am in being temporarily without one) in receiving SSI Benefits I do not have the funds to be paying for 2 rooms at the same time, and in explaining the situation as it occurred Price line will be able to see as to why I was/am requesting a refund, and again their company policies alone would cause to respond. So as I said I will give it a couple days then go to plan B. Contact information ###-###-#### 
 
Thank you for help and look forward to hearing from you
 
[redacted]

"">
RevDex.com, Inc
Our record indicates that this
matter has been addressed with the consumer, and a
refund for $was processed on August 20,
Sincerely,
[redacted]
Priceine.com

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your trip reservation for Request Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of this
reservation because your son's return from his deployment was changedHowever,
when you contacted our Customer Service department you were advised that the
reservation cannot be changed
We have reviewed the notes on your record and they
indicate that as long as you can send us the copy of your son's military order,
we can provide an exceptionThe document should include the following details
on official letterhead for verification:
The name of the base
The name and phone number of the commanding officer
The date/s that your son was required to report to
duty
You may fax the document to ###-###-#### with your name
and Trip Number on the cover pageYou may also send it via email as an
attachment using PDF or JPG format and be sure that it is no larger than 2MB
Any attachments that do not meet this criteria are considered potential for
spam/malware/viruses and are stripped from the email of our corporate email
account.
Upon receipt of the document, you will receive an email
with a resolution within to business days
We look forward to assisting you and resolving your
issue
Sincerely,
[redacted]
Executive Offices

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. We reviewed the details of the consumer’s
requests and verified that the consumer submitted a total of 26 continuous
requests starting at bids of $25.00 per ticket to $348.00 per ticket.
Attached hereto is a log of the consumer’s 26 requests
starting at a $25 per ticket offer price.
We verified that the consumer initially requested flights
departing from Easterwood Airport (CLL) College Station, TX for $25.00 per
ticket. When the consumer was unable to obtain confirmation for these requests,
the consumer added George Bush Intercontinental Airport (IAH) Houston, TX as
the departing airport for $347.00 per ticket (as listed on the consumer’s
initialed contact page), and received airline ticket confirmation as requested.
We are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com







































































































































































































































































































































































Partner




Request#




Offer Status
Code




Customer First
Name




Last Name




Email




Phone#




Destination




Travel Start
Date




Offer Date Time









PCLN1




[redacted]




ACCEPTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




26-May-2014




10-May-2014 16:24:13









PCLN2




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




26-May-2014




10-May-2014 16:16:19









PCLN3




[redacted]




RETAIL





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




10-May-2014 00:23:41









PCLN4




2[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




10-May-2014 00:19:44









PCLN5




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




10-May-2014 00:16:55









PCLN6




[redacted]




REJECTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 16:36:04









PCLN7




[redacted]




REJECTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 16:06:42









PCLN8




[redacted]




REJECTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 15:50:34









PCLN9




[redacted]




REJECTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 15:39:34









PCLN10




1[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 15:32:03









PCLN11




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:50:44









PCLN12




[redacted]




REJECTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:42:56









PCLN13




1[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:28:23









PCLN14




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:27:00









PCLN15




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:25:35









PCLN16




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:22:28









PCLN17




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




26-May-2014




09-May-2014 14:16:51









PCLN18




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:08:01









PCLN19




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:06:12









PCLN20




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 14:03:55









PCLN21




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




25-May-2014




09-May-2014 13:59:45









PCLN22




[redacted]




RETAIL





[redacted]




[redacted]




[redacted]




[redacted]




Carlsbad




27-May-2014




09-May-2014 13:41:05









PCLN23




[redacted]




RETAIL





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




09-May-2014 13:23:55









PCLN24




[redacted]




RETAIL





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




09-May-2014 13:15:23









PCLN25




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




09-May-2014 13:11:43









PCLN26




[redacted]




RESUBMITTED





[redacted]




[redacted]




[redacted]




[redacted]




San Diego




27-May-2014




09-May-2014 13:08:20

Dear Mr[redacted],
"">
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund of the cancel fee charged when you opted to cancel your
non-refundable, non-changeable reservationWe have reviewed your records and
verified that you submitted the request
with a Pickup and Drop-off Location at the [redacted]Cancellation
fees offset charges imposed by our travel partners for the cancellation of
non-refundable reservations and we are
unable to waive cancel feesFor your reference, a copy of the contract page
has been sent in a separate emailThe contract page disclosed the terms and
conditions of your reservation, as well as, the details of the request
submittedWe are sorry we did not provide you the answers you were looking for
and we thank you for your time
Sincerely,
[redacted]
Executive Offices