Priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your vacation package for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about the refund that has been
processed back to your card. We see that an amount of $510.12 was posted of May
29,
2016 which is only a portion of your hotel reservation.
We escalated your concerns and the remaining amount of $895.89 was posted on
June 10, 2016. Your refund has been processed through our system. If you need
to check the status of your refund, please contact your bank directly to
inquire about their processing time.
 
We apologize for any inconvenience. Customers are our
number one priority, and we work hard to make your experience with us a
positive one. Rest assured that your issue has been documented so we can avoid
this from happening again.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

From:
10pt; font-family: Tahoma,sans-serif;"> [redacted] [mailto:[redacted].com] Sent: Thursday, February 05, 2015 12:15 PMTo: [redacted]Subject: Fwd:
To Who it May Concern:
I’m trying to close complaint ID#[redacted]. The company that I originally had the complaint against has since rectified the problem. As a result, I no longer have a complaint against them.   Please see below record of my correspondence to close this complaint immediately.
   
Thank you,
[redacted]
++++++++++++++++++++++++++
Sent Via: Email (ODR)
From: [redacted]
From Email: [redacted]
To: The Revdex.com
Subject: Respond to Complaint
Date Sent: 2/4/2015 10:50:30 AM
Attachments:


Click here for printer friendly version
Hello, Priceline has since resolved this dispute with me personally. Therefore, I would like to close this complaint as being resolved, please. Thank you,[redacted]

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer, he/she submitted a bid for a 3 ½ star
hotel in the [redacted] area for the total charge of $53.54, and received
confirmation for a 3 star property.
Upon review of the consumer’s claim, we have confirmed that
the reservation was
booked for the star level selected and listed on the consumer’s contract page.
Attached hereto is a copy of the consumer’s contract page
authorizing the purchase of a 3 star quality hotel.
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-10-30 15:34:22

Please
Review Your Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Saturday, November
1, 2014




Check-Out Date:




Sunday, November
2, 2014




Region
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 40.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 40.00





Taxes and Service Fees:




US$ 13.54





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 53.54




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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unexpected.
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much more.View Details >>


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due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: 10050129
I am rejecting this response because: I did call explaining that my 81 year old other whom I was bringing to see her son, had deteriorated to a point that her physician suggested she not travel. I also called Southwest Airlines. They requested a physicians letter of explaination. I sent it. They care us full credit for our flights. The representative I spoke with told me that it would simply be held to use on a future date. That was it. Honestly. Priceline hides behind out of country phone banks and people who read directions off a piece of paper. I certainly did agree to the contract. However, at the time my mother was doing well and able to travel. It was medically necessary to postpone our travel. 
Sincerely,
Gina Orlando

Dear [redacted]   Thank you for contacting us regarding the hotel component of your vacation package reservation at the [redacted] A Tribute Portfolio Resort for Trip Number [redacted]   We are writing to let you know we received your...

email in our Executive Offices.   We understand you would like us to go ahead and proceed with your refund. A refund in the amount of 367.48 USD was issued on September 30, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   Ju[redacted] Executive Offices

Complaint: 9982617
I am rejecting this response because:Priceline refused to refund my 2 days after I asked to refund 4 days. They instead offered me a 5% off coupon which I am unable to use by the expiration date due to not having vacation time from work. I want at least 2-1/2 days (1/2 my trip) refunded to find the solution acceptable. 
Sincerely,
Mark And Lisa Koch

Dear Sarah,
We are sorry to know that you found our customer...

service to be unsatisfactory.
We take your comments very seriously and have forwarded them to the appropriate
individuals for consideration.
We reviewed our records and found that free parking is available at the [redacted] however, free breakfast is not available at the hotel.
Regrettably, we have no control over the availability of amenities at the hotel
during a guest's stay. You will need to contact the hotel directly at ###-###-#### to discuss this issue.
If you choose a reservation where the hotel's name is not revealed prior to
purchase, we only guarantee that your hotel will have the amenities displayed
for your chosen star level. We are unable to guarantee that your confirmed hotel
will offer breakfast if that amenity is not displayed prior to purchase.
Also, when you submitted your request we advised you that we will place you in
a higher star level if available for your selected itinerary.
We really wish that we could give you the resolution that you are looking for;
however, your reservation is non-refundable and cannot be changed. If receiving
a specific star level or set of amenities is important to you, try using our
Express Deals option next time. You can still save up to 45% compared to retail
rates.
We apologize for the inconvenience.
Sincerely,
Jigar M.
Customer Service Specialist
This
contract for request number
[redacted]50 was originally initialed on 2014-05-07 09:56:15

Please
Review Your Request


















































2½ Star Moderate-Plus Hotel,
Springdale - Zion Park Area


Which hotel will I get?




Check-In Date:




Friday, September
5, 2014




Check-Out Date:




Sunday, September
7, 2014




Region




Hurricane, UT




City Area:




Springdale - Zion Park




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Sarah M. Robinson




Number of Rooms:




1




Guaranteed Amenities:




Free Parking, Free Internet,
Guest Score 7/10 or Higher




Number of Nights:




2


















































Offer Price Per Room, Per Night:




US$ 140.00










Travel
Insurance:




US$
10.00






Subtotal:




US$ 280.00





Taxes and Service Fees:




US$ 47.14





Priceline Hotel
Coupon:




-US$ 19.60




Congratulations!
Your 7% coupon successfully applied!




Total Charges*:




US$ 307.54




Have a coupon code? Apply Apply Coupon Remove Coupon




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that the hotel you are booked in
could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not
be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Please see the reply below we sent to our customer.  Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding your hotel reservation at the Hotel Indigo Gold Coast for Trip Number [redacted]
 
I am writing to let...

you know that we have received your Revdex.com concern in our Executive Offices. 
We understand that you have issues with this hotel reservation.
 
Our records show that you first requested a 3 Star Hotel in McCormick Place - South Loop - Soldier Field Area for $53 a night, Trip Number [redacted] The request was rejected because none of our 3 star hotel partners in this area accepted the offer price of $53.00 a night. When you resubmitted your request, it was for a 3 star hotel in the following areas for $60.00 a night:
 
[redacted]
[redacted] [redacted]
[redacted]e - [redacted] [redacted]
 
The hotel you received is located on the Magnificent Mile -Gold Coast area, which is one of the areas you selected.
 
Please note that the rate you purchased is non-changeable, non-cancelable and non-refundable. It is not possible to select the exact location of the hotel within the Area. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.
 
 
In addition, we have contacted the Hotel Indigo Gold Coast to request an exception to cancel this reservation without penalty on your behalf, but the verified that the reservation is truly restricted. Therefore, we are unable to change, cancel or process a refund for this reservation.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have been booking with Priceline for about three years now. MY husband and I travel alot because of our jobs. WE have absolutely no complaints about the hotels we've been put in, but as of the past 6 months to a year atleast three times we have been charged AGAIN two weeks later after our stay by priceline. When we call we are put on hold for 30-45 min just to speak to someone and for them to tell me it will be 3-10 business days before we get our refund back for THEM double charging me. Once, ok glitch in the system. Twice, ehhh maybe something happened. Third time, ok this is absolutely ridiculous !!!!!!!! I will Never be booking with this company ever again. I'm so upset I just cant believe this or understand it how do you accidentally charge someone AGAIN for hotel they've already paid for and stayed at WEEKS prior. Just doesnt make sense to me. This company is filled with nothing but money hungry disgusting pigs!

Dear [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your vacation package booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
found a lower rate online compared to your reservation with us. We have
reviewed your reservation in our system and verified that we cannot process our
Best Price Guarantee for your reservation. In accordance with the price guarantee terms and conditions disclosed on our website, the lower
rate must be found online with the same exact itinerary as your reservation
with us.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 9997711
I am rejecting this response because:
Priceline misled me to believe that I can work out
with hotel [redacted] to upgrade or modify my reservation to accommodate 2 adults
+ 1 child. But the hotel told me very clearly that my reservation through Priceline
CANNOT be upgraded nor modified in any manner. When Priceline selected [redacted] for my reservation, they should know this and should have warned me that the
hotel WILL NOT accommodate any request/upgrade for an additional guest.
Instead, Priceline provided me with the following generic statement before I
purchased "...Some hotels may charge an additional fee, payable at the front
desk, for bedding requests and/or extra people.....Accommodations for
additional guests or requests for specific bed types must be made directly with
the confirmed hotel and are not guaranteed by prieline".
Sincerely,
Lawrence Chen

Complaint: [redacted]
I am rejecting this response because: the company should reasses the shaded area for [redacted] as where this particular hotel is located there is no route to drive to [redacted] without hitting severe traffic. There should be other options that make your customers
Feel like they are being treated fairly. Maybe not everyone especially new users who didn't understand your "too bad so sad policy" and your customer is always wrong motto wants to be treated badly because they didn't realize they were going to have their anniversary trip ruined because Priceline is a drone company who doesn't care about consumers. 
Sincerely,
[redacted]

Hello.
We have sent the below email to our customer:
 
[redacted], Thank you for taking the time to contact us regarding your airline reservation for Trip...

Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting to cancel your reservation. We verified that you were able to check-in for your outbound flight. We check the fare rules of your ticket and verified that it is restricted. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer...

and appreciate the opportunity to respond.
 
Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public.
 
Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotels. Just like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitive. We strive to offer customers the best alternatives for saving money while at the same time maintaining profitability.
 
I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates.
 
Again, thank you for the opportunity to clarify.
 
Sincerely,
N D’[redacted]
priceline.com

minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Our records indicate that a refund for $543.72 was issued on July 28,
2015.

Dear Ms. [redacted],Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. I understand that you are frustrated in trying to get...

a resolution to the roach problem you encountered during your stay in [redacted]. I am very sorry for the problem and the constant delays in getting a resolution for you from the hotel management.The hotel portion of your trip was booked through an affiliate booking company that handles reservations for that property. Any issue that is presented to us in reference to that hotel has to be handled back through that affiliate company. Apparently they are having some difficulty, as you did, in reaching a management person to address the issue that you brought to the attention of the desk staff several times.I have requested additional help from the priceline hotel management team that works with this affiliate to see if the resolution can be expedited. Again, I apologize for the delay, but assure you that we are still working on the issue for you. I will contact you as soon as I have more information.Please contact us directly at: 1-866-xxx-xxxx if you have further questions. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Steve K[redacted]Executive Offices

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
vacation package reservation booked under Trip Number [redacted]. As we
understand, you would like to apply our Best Price Guarantee to your
reservation since you found a lower rate online. We reviewed your reservation
in our system and confirmed that you booked your reservation on June 10, 2015;
at 8:40 PM EST, and we received a call from you two days later, on June 12,
2015; at 08:35:42 AM EST. Please note that in accordance with our best price guarantee,
you must contact us within 24 hours  of
booking the reservation in order to initiate a claim. Since we received a your
call beyond the 24 hours window, we are not able to apply our Best Price Guarantee
to your reservation.
 
For more details of our Best Price Guarantee, kindly
visit our website's FAQ or follow the below link:
 
[redacted]
 
We are sorry we are unable to assist any further in this
matter.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jessie Hammond

Complaint: [redacted]
I am rejecting this response because:  I did not enter a $20 bid for a premium car.  I actually entered a $2 bid for a full size car and then a $4 bid for full size car.  After receiving a much higher recommended price,  I tried to get out of the site on my [redacted], the system defaulted to $20 and billed me.  I called the customer service telephone number immediately, but my request to reverse the erroneous charge was denied.  I dispute this charge and have shared this complaint with my hundreds of [redacted] Friends because this is an unfair business practice.  I did not pick up the rental on December 11, 2014.  Therefore, services were NEVER rendered.  I have reported this to my Credit Card company "[redacted]" and also submitted a complaint to the Federal Trade Commission.  
Sincerely,[redacted]

Complaint: 10010492
I am rejecting this response because:  Priceline advertised "cars available for rental at Orlando from $9/day".  However, upon investigating the cost of the car rental from Priceline, there weren't any cars for rent at $9/day.  I am not objecting to Priceline's terms and conditions. M y complaint is that Priceline is advertising a price that does not exist.
Sincerely,
Leslie Yamamoto