Priceline.com

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Request Numbers
[redacted] and [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that the
hotel was unable to accommodate you in a room with Queen Beds for your
Request Number [redacted]Instead, they provided you a room with Double
BedsFor this reason
We have reviewed your issue and priceline has processed a
refund request for the difference in rates for your two reservations in the
amount of $
The refund will be processed back to the card used in
booking the reservation
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation at
the [redacted] Hotel booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you did not use your
reservation because it was in the wrong area and you would like a refund.
 
We reviewed your reservation details and confirmed when
you submitted your reservation, you selected the [redacted] Hotel as the
property that you wanted to stay at. When you contacted our customer care
department, the representatives offered the option to cancel and resubmit your
reservation for your new location; however, you declined this option. We are
sorry if the reservation went unused; however, when you missed your scheduled
check-in date the hotel considered you a no show and released your rooms. This
is standard procedure. If you had purchased your reservations from another
travel company or directly from the hotel, the reservations would still be
non-refundable
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted],
"">
We are contacting you today regarding your reservation at
the [redacted] - [redacted] Springs for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a refund for the reservation that was booked for the
incorrect dateOur records indicate that your issue has already been resolved
Should you require additional assistance with your Priceline hotel reservation,
please feel free to reply to this e-mail
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms[redacted],
"">
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the charges that you incurred when you requested to change
your flight itineraryWe apologize that you experienced poor service
We have documented your experience so that we can improve
service and avoid this from happening again
We reviewed the notes and the record associated with your
case and identified that you are not eligible for compensation
Please be advised that prior to the exchange process, the
information about the fee of $by the airline, $service fee by priceline
and the possible fare difference to change the reservation was disclosed by our
agentOur agent then confirmed with you accordingly the additional fees to be
collected which is $
We apologize for the inconvenience and thank you for your
time
Sincerely,
[redacted]
Executive Offices

Our record indicates...

that  this matter has been addressed with the consumer.  
 
Sincerely,
N D[redacted]
Priceine.com

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear MrJorud,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number 1[redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand your
concern that your reservation was booked for the wrong return date
Upon careful review of this matter we have verified that
there was no system issueOur records indicate that you selected a return date
of March 27thAs requested, priceline confirmed the March 27th return date selected
Your confirmation reservation also indicated a March 27th return date, and upon
review of your confirmation, you did not contact priceline to advise that the
wrong date was selected or listed on your reservationBecause your ticket was
partially used, you must contact the airline directly for any further assistance
concerning your ticket
The American Airlines phone number is ###-###-#### and
your record locator is [redacted]
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
Marvie Maguad
Executive Offices

Revdex.com, Inc.
 
We are sorry that the
consumer was unable to obtain confirmation when attempting to add additional
hotel room nights to an existing hotel reservation.
Priceline offers
consumers the option to add nights to an existing reservation. However, due to
constantly changing room inventory/availability, priceline.com tells consumers
that hotel room requests are not guaranteed until purchase is complete.
Please
review the following when adding Nights:
Availability is not guaranteed.




We appreciate
the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number 21110415394 was submitted on 2015-03-05
13:19:14

Offer Price Per Room, Per Night:
US$ 95.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 190.00
Taxes
and Service Fees:
US$ 35.98
Priceline Hotel Coupon:
-US$ 0.00
Total Room Charges*:
US$ 225.98
Apply Coupon
Hotel Fee:
US$ 38.00
Total Cost*:
US$ 263.98
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has
expired
Purchase Trip Cancellation/Interruption
InsuranceCheck here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USD10.00 per room per night. Details.
No surprises! Total cost
includes estimated hotel fees (e.g resort fees). Your total cost will never be
higher than displayed above.
*Prices are in US dollars.
Important Information
span.iiBullet { background: transparent url(content/images/bullet_white_bg.gif) no-repeat left center; }
All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requested. The hotel that is selected may or may not be one that
you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowed. If your offer is not accepted, your credit card will not be
charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives.
For security reasons, and to indicate that you have reviewed your request,
please initial below. Remember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request.
I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of Coverage. I have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.
CONTRACT_ID:
8090550
CONTRACT_NAME:
hotel_opaque_dynamic_contract
CONTRACT_VERSION:
100
CONTRACT_:
CREATION_

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted],
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to get a refund for the first night of your reservationWe
apologize if your flight was delayedHowever, the reservation you purchased is
restrictedIt is non-changeable and non-cancellableWe contacted the hotel on
your behalf so they may allow you to chethe next day. Since the hotel held the room for you, there
will be no refund for the unused night
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] Settle Inn for Trip Number
[redacted]
We are writing to let you know that we have received your
concern in our Executive Offices
We understand that you wanted a refund for this
reservation due to the quality issues you had at the [redacted] Settle Inn
In addition, the pool was not available because they were under construction
We have reviewed the notes on your record and they
indicate that the rate you purchased is non-refundableHowever, the Best
Western Settle Inn allowed a one-time exception and issue a 20% discount on
this reservationYour refund has been processedA refund for $was
issued on May 28, We will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few days
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.

class="MsoBodyText">
We are
in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
[redacted] stated that his flight was
cancelled and he did not have phone access and only had internet access. He
contacted his mom and had her contact us but when she contacted us, it was
after the scheduled check-in date and the reservation was already considered a
no show. Customer is unhappy with those policies and is requesting a refund on
his unused reservation.
Upon reviewing the cancellation policies associated with the customer’s
reservation, it stated:
Cancel Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room, you will
still be charged for the full reservation amount.
We are unable to issue a refund back to the credit card as requested.
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] - [redacted] for
Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting to
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
[redacted] = star
[redacted] = star
[redacted] = star
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis hotel
has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesWe do feel that this
hotel is properly rated through our system and we are not willing to offer
compensation
Please note that
the lower rate provided by the front desk is not available to the general publicWe
negotiate these rates with our partners, which allows our customers to receive
such significant savingsWe apologize if you are disappointed with the
difference in rates; however, we are unable to change or refund a part of the
rate you booked through our website
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

"">
The following correspondence was sent to [redacted] addressing the
Revdex.com inquiry
[redacted] provided a response/rebuttal, which can also be
viewed below
In
a message dated 10/24/6:01:P.MEastern Daylight Time,
Dear [redacted],
Thank you for taking the time to contact us regarding your airline
reservation for Trip Number [redacted]
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices
We understand that you are requesting a refund for this reservation due
to the death of the passenger
Please accept our deepest condolences on your lossWe have reviewed the
notes on your record and they indicate that you have contacted our
Customer Service department on July and on August 2, 2014, to cancel
the reservation due to the passenger's medical issuesHowever, the
reservation was not canceled because you were unable to provide the
medical information we need to proceed with the cancellation for a fee
Please note that during these calls, there was no mention of the death
of the passenger on July 29, Instead, you have only advised that
she was ill
When the passenger missed the scheduled flight the airline considered
her a 'no-show' and released her seatsThis is a standard procedureIf
you had purchased the reservation from another travel company or
directly from the airline this reservation would still be
non-refundableTherefore, we are unable to process a refund for this
booking.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
[redacted]
Executive Offices
Response/Rebuttal from Ms[redacted]:
From: [redacted]
Sent: Monday, October 27,
10:AMSubject: Re: regarding plane tickets
[redacted]
Your company was notified on July that [redacted] passed, I have it on
tapeSo you are a liarAnd the Revdex.com has that information tooI never
contacted you in August to cancel the trip, for a dead personYou and your
company are a bunch of liarsWe never even received tickets, or
a itinerary, so you are a lying [redacted].
She is lying , why would I contact them in August, when she died July Every
letter I have from your company says something different , they can't even get
their lies straightI will be sending this To Revdex.com as well
[redacted]
For your review,
attached hereto is [redacted] chat log with the Priceline representative from
7/30/2014:
Chat
Start Time:
07/30/22:34:PM ET
Chat End Time:
07/30/22:48:PM ET
Agent:
rtumalaytay-chat | Rolens Tumalaytay | CallTech | Bacolod City
Log Started Wed Jul
22:34:ET
[22:34:30] You have been connected to [redacted]
[22:34:39] [redacted]: Hi, [redacted]! Thanks for choosing to chat with us today, how
may I help you?
[22:35:19] [redacted]: Can I cancel the flight I booked for Friday
[22:35:39] [redacted]: I can definitely check on options that may be available for
youPlease give me a moment to review your reservation
[22:37:51] [redacted]: I appreciate your patience, [redacted], I really wish I could
assist you but you purchased a restricted reservationAs much as I want to
help you, our system will not allow us to perform any changes or cancellation
for this type of reservation
[22:38:42] [redacted]: ok will call my credit card company thank you
[22:39:42] [redacted]: the person it was purchased for is very ill and can't travel
[22:40:41] [redacted]: Oh, I'm so sorry to hear thatPlease allow me one moment to
check if there is an exception that can be made
[22:41:00] [redacted]: thank you
[22:42:18] [redacted]: You're very much welcome!
[22:45:08] [redacted]: Thank you so much for waiting, [redacted], I wish I could assist
you with thisYou will need to speak to a customer service agent for further
assistanceI am going to send you a link that will provide you with
instructions on how to be contacted by a customer service agentWhen you
open the link, all you need to do is to provide a U.Sor Canadian phone
number and you will be connected to a phone service agent
[22:45:13] Click here to escalate to a phone call
[22:47:59] [redacted]: thank you [redacted]
[22:48:08] [redacted]: You're very much welcome!
[22:48:10] [redacted]: Is there anything else that I can help you with today?
[--- end of transcript as seen by customer ---]
[22:48:12] The customer has ended the chat session
[22:48:12] [redacted] has left the session
[22:48:20] [redacted] has left the sessionLog Ended Wed Jul 22:48:ET
Ms[redacted] then spoke with a customer service representative
We have also retrieved the taped telephone call and
confirmed the following:
Date & Time of
Call: Wed Jul 30, 22:50:PM ET
Call Summary:
·
[redacted] wants to cancel the reservation
because the passenger, [redacted] is very ill and she may be driven to the hospital
and not be able to travel tomorrow August 1st,
·
Ms[redacted] verified the reservation details with
the representative
·
The representative advised that upon validation
of Ms[redacted]'s claim, the airline ticket reservation may be cancelled with a
cancel fee of $200, and the non-refundable processing fee of $11.50; resulting
in a refund of $
·
Ms[redacted] asked for a telephone number so she
can call tomorrow after contacting the passenger, [redacted] Nix
·
The representative advised to call the same
number, ###-###-####
·
The representative advised Ms[redacted] that she
has until hour before departure time to call to take advantage of the cancel
with fee option
·
Ms[redacted] advised she will call back tomorrow
and ended the call
This
contract for request number [redacted] was originally
initialled on Sun Jul 16:45:EDT
Your Trip Summary
We Recommend Trip
ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip
Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services
Airfare Details
[redacted]
Flight
Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket
Delivery:
Electronic Ticket
Passengers:[redacted]
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$per ticket
Govt
Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip Protection:
Declined+
Add now
Recommended!
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your
tickets will be round-trip, coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to youUpgrades
and standbys are not availableIf you do not take your outbound flight,
the airlines will automatically cancel the remainder of your reservation
If any part of the ticket is unused it has no
value after ticketed departure time
•
Name
Your Own Price tickets issued through Priceline are not eligible for
frequent flyer milesPriceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss
•
If
we find an airline that accepts your price, we'll immediately purchase your
tickets using the payment information you provided
•
You
will be issued electronic ticketsRemember to bring a valid
government-issued photo ID with you to check-in
[redacted]
**
I have read, accept and agree to
abide by Priceline.com's terms and conditions and privacy
policy

Dear Ms[redacted],
"">
Thank you for contacting us regarding your vacation
package purchased under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
compensation because you are unhappy with the location of the hotel selected
When purchasing your vacation package and selecting which
hotel you wanted to stay at, we provided details about the hotel and the
amenities it offeredWe stated that it was located on the fourth floor of a
hospital and also listed hotel location that stated:
Hotel Location
The [redacted] is located south of downtown, on the
fourth floor of the Cardiovascular HospitalDrive minutes east to visit the [redacted] and minutes north to soak up some rays on [redacted]The blue cobblestone streets of [redacted] (including the [redacted], the [redacted] and the [redacted]) are
minutes north[redacted] is seven miles east
We are sorry if you are unhappy with the hotel location;
however, we are unable to offer compensation as requested as this information
was listed prior to submitting your offer
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
Thank you for contacting us regarding your reservation at
the Allure Resort [redacted] booked under Trip Number [redacted]
We see that your issue has already been resolved by one
of our Customer Relations representativesShould you require additional
assistance with your refund, please feel free to reply to this e-mail
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
[redacted]
Executive Offices

Dear Mr[redacted],
"">
Thank you for taking the time to contact us regarding
your reservation with [redacted] (operated by [redacted]) for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund for the return portion of your reservation as it was
booked for the wrong dateWe are sorry that we will be unable to offer a
refund for your reservationBefore submitting the request, you were asked to
review and initial a Contract PageThe contract has details of the reservation
including the dates of your travelIt also has the information that the
reservation is non-refundable, non-transferable and non-changeableBy
submitting the request, you indicated that you have reviewed the contract and
all information are correct
For your reference, a copy of the contract page has been
sent in a separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We wanted to take this time to contact you regarding your
[redacted] Airlines
ticket booked under Trip Number [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices regarding your request to change your flight times
We have reviewed this concern and verified that your
contract page
stated that your itinerary would require off-peak travel
This
information was provided to you prior to booking the
reservationWe
understand that this flight time will not work for you;
however, your
reservation is truly non changeable, non cancelable and
non refundable
We apologize; however, we will be unable to cancel or
change your
reservation
We apologize for the inconvenience and we thank you for
your time
Sincerely,
[redacted]
Executive Offices
This contract for request number [redacted] was originally initialled on Wed Jul
14:15:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation
to the nearest medical facility and/or to your home in the event a serious
medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
Airfare Details
Depart:
Thu, July 31,
Return:
Mon, August 4,
Departing Airport:
[redacted]
Arrival Airport:
[redacted]
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
[redacted]
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$per ticket (remove)
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will
be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
[redacted]
**
*
have read,
accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr[redacted]
Thank you for taking the time to contact us regarding
your reservation at the [redacted] & Suites By [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices and we are sorry to
hear that this hotel falls short of your expectations.
We evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, decor, etc., and have researched to find that this hotel does
meet our expectations for the star rating selected on our websiteOur
competitor, Orbitz.com, also rate this hotel with a 3-star
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler's reviews for this hotel on our website.[redacted]
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards.
In addition, on our website we stated that, The hotel
brands shown below are for example only and may not be partnered with us
Examples below may encompass hotels that fall under other star levelsYou may
get a deal on another name-brand or independent hotel that's just as sweet.?
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

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Revdex.com, Inc
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Attached
hereto is a copy of the consumer's initialed contract page agreeing to the terms
and conditions of the selected purchase
On each consumers' contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information
Review Important Information
All
rooms will accommodate up to peopleRequests for bed types (King,
Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed by Priceline
If you require a
specific bed type, please contact your hotel directlyAll bedding requests
are based on hotel availability and are at the discretion of the hotelA fee
may be incurred and is the responsibility of the customer
We are sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
[redacted]
Priceline.com
Important Information
All rooms will accommodate up to adultsRequests for bed types (King,
Queen, Doubles, etc.) or other special
needs (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for
arrival on the confirmed chedate onlyIf you do not cheon the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled
to a refund
If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher
star level than you requestedPlease note it is possible that the hotel
you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requestedThe hotel that is
selected may or may not be one that you have seen during a hotel search on
pricelineAny sorting or filtering options previously used will not apply
to this Name Your Own Price requestPriceline will immediately
charge your credit card the total cost of your stayRooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowedIf your offer is not accepted, your credit card
will not be chargedPriceline will
immediately charge your PayPal account the total cost of your stayRooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowedIf your offer is not accepted, your PayPal account
will not be charged
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkoutThese charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your
offer price
Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades,
vouchers, or other discounts and incentives
[redacted]
I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of
CoverageI have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy
*

HiPlease see our summary of this case below
Issue:
-
"background: white;">Customer's airline requests on our website were rejected; however, she claimed that she was charged $for the insurance- Customer sent us a copy of her bank statement showing $charge from Priceline
Actions Taken:
- I checked her record in our system (both accepted and rejected requests) and there was no record of $charge or authorization- With SOD's assistance, we checked Paymentech for any $transaction using her complete card number and no record found- I called her bank and they confirmed $authorization from Priceline last Jan25, (same date that appears on the statement); however, unless they have the customer on the line, they cannot confirm if it was actually posted or reversed- I spoke with [redacted] and was advised that the bank confirmed the $being an actual charge; however, she refused us to contact her bank- Customer no longer want us to contact her since she already disputed the charge
Resolution:
- Customer refused to be assistedShe advised us to address the issue once her bank notify us of the dispute- Case is closed for now