Priceline.com

Dear Mr**,
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were not satisfied with the quality of the room you receivedYou said that you
stayed at the hotel for only one night and would like to have a refund of the
unused nightsWe apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, **est satisfaction, d?cor, etcWe are sorry to
hear that your hotel fell short of this expectation during your stayWe
appreciate your feedback and will contact the appropriate people at the hotel
to share your concerns
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear MrWinchester,
"">
We are contacting you today regarding your reservation at
the [redacted] Rio Grande Valley for Trip Number 1[redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
accepted hotel is not listed as one of the examples on our websiteWe provide
some hotel chain examples to illustrate what you might expect when choosing a
Star LevelWe do indicate that the brands shown are only examples and may not
be a part of our programAlso, every hotel is different and not all hotels
within a certain chain will have the same star level rating
We are very careful to rate each hotel on its own merits
and quality
You selected a 2-star property, and we rated the [redacted] Rio Grande Valley as a 2-star hotelIt?s understandable that
you may be concerned about the rating of the hotel you were booked in; however,
we are confident that it will meet all the requirements of your selection
We understand that you feel unsafe; however, we do not
have control over the surrounding area of the hotel
Also, we apologize that you are unhappy with your
upcoming hotel accommodationsWe do evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, d?cor, etcWe
are sorry to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Orbitz.com = stars
Expedia.com = stars
Travelocity.com = stars
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you
get will meet priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
We apologize for the inconvenience and thank you for your
time
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
"">
We thank you for taking the time to contact us regarding
your
reservation at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesThis is
regarding your
request fir a refund of this reservation
We are sorry; however, per contract, by the time you
booked the
reservation, it is no longer refundableWhen you booked
this
reservation, we presented you a Contract Page to review
and initialThe
contract has the Cancel Policy of your reservationAs
stated on the
Cancel Policy, "If you decide to cancel your
reservation anytime between
noon on Friday, June 20th and noon on Saturday, June 21st
(local hotel
time), the hotel requires payment for the first night's
stay." You
booked this reservation on June 21, 2014, for a one night
stay
Therefore, by the time you submitted your request your
reservation is no
longer refundableWhen we contacted the hotel, we were
informed that
your option to cancel is still based on the policy you
agreed upon
during the booking process
Also, we stated on the Contract Page that, "Your
credit card is charged
the total cost above at time of purchase." By
submitting the request,
you indicated that have read, understood, and abide by
the terms and
conditions of the reservationFor your reference, a copy
of the
Contract Page has been sent in a separate emailThe
Contract Page
disclosed the terms and conditions of your reservation
In addition, our records indicate that you have disputed
the charge to
your bank or credit card companyWe will be unable to
assist you with
this reservation as you need to wait until your bank or
credit card
company resolves the charge back with our company
However, in the event
that your bank or credit card company has referred you
back to us, it is
possibly because they closed the dispute and your
reservation is truly
non-refundable
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
[redacted]
Executive Offices

Attached hereto is a copy of the consumer's contract page indicating
that a total charge of $was issued to the consumer's credit card
class="MsoNormal" "margin-bottom: 0.0001pt;">
This
checkout page for trip number [redacted]was submitted on 2016-01-22:31:
Please Review Your
Request
3½ Star Upscale-Plus Hotel
Which hotel will I get?
CheDate:
Friday, January
29,
Check-Out Date:
Sunday, January
31,
Region
Austin, TX
City Areas:
Austin Central
Downtown Austin
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
C[redacted]
Number of Rooms:
Guaranteed Amenities:
Guest Score 7/or Higher
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important
Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will immediately charge your credit card the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your PayPal account will not be charged
The reservation holder must present a valid
photo ID and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's
terms and conditions and privacy policy

Dear MrGanapathy,
"">
Thank you for contacting us regarding your reservation
with [redacted] operated by [redacted]r
Airline booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting to
cancel your tickets or receive a refund for the difference in price you found
elsewhere
We reviewed the call you made to request a refund for the
difference you found elsewhereThe agent you spoke with explained that since
you did not purchase your tickets on the priceline.com website, your
reservations did not qualify for the Best Price GuaranteeDuring the call, you
did not make any mention or ask if any other options were available on your
ticketsWe are sorry if you found a lower rate elsewhere; however, we are
unable to refund the difference and we are unable to offer a cancellation to
your reservation.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear [redacted],
"">
Thank you for taking the time to contact us regarding
your reservation with [redacted] Corporation for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAccording to your
inquiry, the rental car company did not have a full-size car type available, and
you have been charged at the rental car counter for upgrading the vehicle
For us to further assist you, please send a copy of your
rental receipt showing the upgrade chargesYou may fax the information to
###-###-#### or you may reply to this email with an attachment of the receipt
The file should be in JPEG or PDF format not more than MB in size
Thank you for contacting usI look forward to resolving
your issue
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand the reservation booked for
your mom was unable to be used
We apologize for any inconvenience; however, when you
placed your request, the contract page that you reviewed stated in the Enter
Your Credit Card section that a refundable security deposit will be required in
order to pick up the vehicleSince she was not able to pick up her car, we
made an exception to our cancellation policy and canceled your reservation for
a full refund to be issued back to the credit card used
Please allow approximately 3-business days for the
amount to be received
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
[redacted]
Executive Offices

Dear Mr[redacted],
"">
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rental for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a compensation as you have to contact our Customer Service
Department several times to have the driver's name change on your reservation
Due to the restrictions of your reservation, our representatives were unable to
change the driver's nameBefore submitting the request, you were asked to
review and initial a Contract PageThe contract has the information that
"The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable." By submitting the request, you
indicated that you agree to the terms and condition stipulated on the contract
For your reference, a copy of the contract page has been
sent in a separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you thought the original
ticket for your daughter was cancelled and purchased a new ticket for travel
We reviewed your reservation details and confirmed your
offer was accepted on Oct 15thOur system has also verified that the accepted
status of the purchase was viewed on the website on Oct 17th We have further confirmed that an email was not
sent to you on Oct 18th advising your ticket was cancelledSince your
departure date was on Oct 18th, the airline considered the passenger a no-show
and released the ticketWe are sorry if the ticket went unused, but we are
unable to offer a refund back to your credit card as requestedYour ticket is
truly non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted]
"">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
rental reservation with [redacted] Corporation booked under Trip Number [redacted]
As we understand, you were provided a rental car by [redacted] with expired car
plates and state that [redacted] provided you a receipt showing no charges for your
rental
We contacted [redacted] Corporation on your behalf, and they
have advised that since you used your [redacted] rental car as booked, they cannot authorize
any refund
Our records also indicate that you have disputed your
purchase with your credit card companyPlease note that we do not have access
to the outcome of your credit card disputeYou may contact your bank directly
concerning the status of your dispute. If your bank is advising you to contact
us, upon investigation of your dispute, they may have closed your case and your reservation is
non-refundable
We are sorry that we are unable to assist any further in
this situation and suggest that you contact [redacted] directly for any further claim
inquires
Sincerely,
[redacted]
Executive Offices

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesWe
understand that you
are requesting for compensation because the hotel
received is too far
from [redacted] CityIn addition, you stated that the hotel
only provided
a room with twin bed
We reviewed the location of your confirmed hotelOur
records indicate
that you selected multiple areas during the booking
processOne of the
areas you selected is the [redacted] areaThe
hotel you
received is in fact in the [redacted] area of
the map that you
reviewed on our websiteWhen you submitted your request,
our website
stated that your confirmed hotel could be located
anywhere within that
shaded area
We contacted the hotel and they informed us that you
received a room
with a Double bedPlease be reminded that during the
booking process we
presented you with a Contract PageThe contract stated
that, "All rooms
will accommodate up to adultsRequests for bed types
(King, Queen,
Doubles, etc.) or other special needs (including
preferences for smoking
or non-smoking rooms) should be requested through your
confirmed hotel
and cannot be guaranteed."
Prior to booking your request, we presented your Contract
Page to review
and initialThis contract contains the information that
the reservation
cannot be cancelled, changed or transferred and refunds
are not allowed
If we could make an exception we wouldHowever, the type
of reservation
you purchased is truly non-refundable
For your reference, a copy of the Contract Page has been
sent in a
separate emailThe contract disclosed the terms and
conditions of your
reservation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
[redacted]
Executive Offices

">Our records indicate that the customer's credit card was issued a refund on August

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear MrBurgan,
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number 1[redacted]
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesWe are
sorry to learn
that you were unable to use your ticket due to illness
We have reviewed
the notes/records associated with your reservation and
found that you
are eligible for a full refund of your reservation
Your refund has been processedA refund for $was
issued today,
April, 2, This will be processed back to your
Mastercard ending in
[redacted] The refund will be processed through our system
within one
business dayIt is your bank that will post the refund
to your account
Bank processing time varies, so please check with them if
you do not see
the refund in your account within a few business days
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
Berna Abelida
Executive Offices

Dear MrHines,
"">
We are contacting you today regarding your airline
reservation for Trip Number 2[redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the fees charged for your reservationYou purchased a
restricted reservation, which is non-changeable and non-cancellable
However, an exception was made to cancel the reservation
with the applicable fees because of the incorrect dateWe verified that you
submitted a new request on our website with the correct dateThe $
cancellation fee has been refunded minus the $change feeHowever, you also
requested to cancel the second reservation because the flight times won't work
for youAnother exception was made to cancel and resubmit with the applicable
feesWe are sorry but we are unable to refund these feesYou must submit a
new request on our website with the correct information as outlined in the
cancel resubmit email you received when your original reservation was cancelled
in order to get a refund of these fees
We apologize for the inconvenience and thank you for your
time
Sincerely,
Zadhy Solinap
Executive Offices

"">
Dear
Mathieu,
Taking you for taking the time to contact us regarding your Vacation Package
reservation for Request Number [redacted]
We understand that you need beds for guests for the hotel portion of your
packageWe contacted the hotel and they informed us that they have noted
your bedding requestPlease be advised that it is only a request and it's
not guaranteed as it is based on availability upon check in
We apologize for the inconvenience and hope you find this information
helpful
Sincerely,
Jan Christopher D
Customer Relations Specialist
This contract for request number [redacted]was originally
initialed on 2014-03-23:36:
Hard Rock Hotel And Casino
Guest Rating: 6,/
Paradise Road
Las Vegas, Nevada
Distances are calculated in a straight line from point to
point1,miles from McCarran Intl Airport (LAS)
Check-In: Mon, Apr 28, 2014Check-Out: Thu, May 1, 2014Nights: NightsRooms: RoomsPersons: Adults
Room 1: PASCAL PILON
Room 2: PIERRE MARC HOULE
Room
Type: Deluxe King; Quad
Occupancy, Two Beds Requested; Quad Occupancy, Two Beds Requested
· Freebies: Free Parking
Flight Details
Departing Flight Information - Monday, Apr 28,
Operated by
US Express/Republic Airlines
Flight
1hr 30m, mi
Departs:
Burlington Intl Airport (Burlington Intl AirportBTV)
Burlington, VT
6:PM
Arrives:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
7:PM
Stops
Embraer
Economy/Coach
Flight
5hr 26m, mi
Departs:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
8:PM
Arrives:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
10:PM
Stops
Airbus A
Economy/Coach
Returning Flight Information - Thursday, May 01,
(Arrives Friday, May 02)
Flight
3hr 38m, mi
Departs:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
11:PM
Arrives:
O'Hare Intl Airport (O'Hare Intl AirportORD)
Chicago, IL
4:AM
Stops
Airbus A
Economy/Coach
Operated by
United Express/ExpressJet
Flight
2hr 5m, mi
Departs:
O'Hare Intl Airport (O'Hare Intl AirportORD)
Chicago, IL
7:AM
Arrives:
Burlington Intl Airport (Burlington Intl AirportBTV)
Burlington, VT
10:AM
Stops
Embraer RJ135/
Economy/Coach
Passenger and Ticket Information
Passenger 1:
PASCAL PILON
Passenger 2:
PIERRE MARC HOULE
Passenger 3:
IMAD JAZIRI
Passenger 4:
AARON JOHNSON
Passenger 5:
ISAEL VANDAL
Passenger 6:
DAVID CHARTRAND
Passenger 7:
GUILLAUME COTTE
Passenger 8:
MARTIN LUNEAU
Ticket Type:
Electronic Tickets will be issued for this flight
Summary
of Charges
Room
1:
PASCAL PILON
Room 2:
PIERRE MARC HOULE
Nights:
Total Price for peopleprices are in US dollars
$
($384.91/pp)
Important
Information
Hotel Cancellation
Policy: For the room type and
rate that you've selected, you are not allowed to change or cancel
your reservationIf you cancel your room, you will still be charged
for the full reservation amount
Your
hotel reservation is guaranteed for arrival on the confirmed
chedate
Hotel
Freebies:
·
Free Parking
Mandatory
Fee: This hotel charges an additional $per room per night
This fee will be charged to you directly by the hotelMandatory
fees are not optional and typically cover items such as resort fees,
energy charges or safe feesThe amount of the charge is subject to
change
The
reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges
such as parking, phone calls or minibar charges which are not
included in the room rate
Requests
for special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be
guaranteed
Seat
requests and meal preferences cannot be guaranteedFares are not
guaranteed until purchased
You
will be issued electronic tickets for this tripRemember to bring a
valid government issued photo ID with you to check-inIf you are
traveling outside the US you'll almost always need a passport
If
you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservationNo refunds
will be granted for the unused portion of your trip
This
vacation package is subject to the cancel/change policy as
defined by our travel partners
Initial Here:
I have read, accept and agree to abide
by priceline.com's terms
and conditions, privacy
policy

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Ms[redacted],
We wanted to take this time to contact you in regards to
your hotel reservation booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you intended
to book a hotel room in Turlock, CA and not Stockton, CAOur records indicate
that you were offered an exception to the cancel policy, and chose to accept
the offer to resubmit your request for Turlock, CA instaed of Stockton, as previously requestedOur records further confirm
that you were informed of the resubmit option,
including the cancel feeWe advised you of these fees before we processed the
cancellation
The reservation that was purchased is restricted, and we are
unable to waive the $change fee
Sincerely,
[redacted]
Executive Offices

Dear MsSingh,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the Hotel [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
email in our Executive Offices
We understand that you have read bad reviews about the
Hotel [redacted]
Because of this you want to cancel this reservation
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Expedia.com =
Travelocity.com =
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by Priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standardsTherefore, your reservation is
non-changeable, non-cancelable and non-refundable.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department at
###-###-#### for further assistance
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
Jenn Hapdus
Executive Offices

Dear Mr[redacted],
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] - [redacted] - [redacted] for
Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of $
because you booked a new reservation at the [redacted] as your original hotel, the [redacted] - [redacted] - [redacted], was unable to accommodate your reservation due to availability
A refund request of $was submitted to our
management team for review and if approved; the refund will be processed to the
card you used to submit your requestThis process can take up to daysOnce
the refund is approved, we will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few days
I hope I was able to answer your questions todayThank
you for your patience while resolving this issue
Sincerely,
[redacted]
Executive Offices

Sorry for the confusion.
I went to the Priceline website:
[redacted]
"">
Once there, customers are able to input rental car pick up location and
dates. After that, the customer can
choose from different rental car agencies.
In my case, I chose [redacted]. The
customer can also choose from different types of cars ranging from compact to luxury. After customers make their final selections,
then the customer has to remit payment.
I reserved the rental car and paid Priceline to rent the car from
[redacted]. Hopes this now make better
sense. Thanks

Dear Ms[redacted],
"">
Thank you for taking the time to contact us regarding
your reservation with [redacted] Airways for Trip Number [redacted]
Our records indicate that the airline provided the option
t cancel with a cancel fee of $and you accepted this optionA refund for
$was processed on January 20,
We are sorry that we are not able to waive the feeThe
cancellation fee offset charges imposed by our travel partners for canceling
your reservationIt is consistent with the fees charged by the travel partners
or other travel agenciesSince your carrier is the merchant of record for your
ticket, all exchange and cancellation fees are passed along to the airlineAs
a travel agency, our only option is to abide by the airline-imposed fare rules
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
[redacted]
Executive Offices