PNC Financial Services Group, Inc.

We have attempted to contact the customer on February 13, 24, and March 3 and 12, 2015 by telephone and March 3 and 12, 2015 by email, but was unsuccessful in reaching him. We are responding to the customer in writing and advising that In order to properly research his concern, we require additional...

information, such as the type of transaction, as well as the date, time, and location of the PNC ATM referenced.
 
-GPS
03/20/2015

12-8-14 [redacted] Issue has been resolved directly with the client.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   As of today., PNC has not responded to my complaint, either via the Revdex.com or the regulatory agency,  I still cannot understand the bank failing to adhere to the terms of a promotional offer for which the stated qualifications as stipulated were more than adequately met, and yet, despite two complaints (the Revdex.com and the CFPB), the bank has not deposited the bonus offer in my account, nor has it said I did not qualify under the terms of the offer, I might also add that the regulatory agency seems to have a number of similar complaints of a similar nature from others, This is simply a matter of false advertising, and I do not understand how the Revdex.com can give PNC Financial an  A+ rating, I have received numerous replies  from the bank that this matter is "under investigation" What is there to investigate? Your office has received a copy of the printed offer, and the bank has not denied that I met the conditions,. So what is PNC' s problem. It is even advertising for new credit card accounts on its website with the same bonus offer,

January 5, 2015 [redacted] RE: Revdex.com (Revdex.com) Complaint Number [redacted] Dear Mrs. [redacted]: Please allow me to respond to your complaint filed on November 18, 2014 with the Revdex.com regarding your PNC Bank, National Association (“PNC")...

CashBuilder Signature Visa credit card ending in [redacted] (“Account”). I appreciate the opportunity to respond. Our records indicate that you applied online for a CashBuilder Signature Visa and were approved on July 6, 2014. At the time of application, there were no promotions available for online applications that would provide a $100 reward. The promotional offer that you provided to the Revdex.com (“Revdex.com”) was an offer that was mailed on July 22, 2014 and therefore was not applicable for this application. In addition, the Reservation Number listed was sent to a different customer. Therefore, your Account was ineligible to receive the cash reward because this promotion was not sent to you. Thank you for your time in allowing me to clarify our position. If you have any additional questions or concerns, please contact me at ###-###-####, extension ###-###-#### which is also my direct number. I am available Monday through Friday from 9:00 AM to 5:30 PM, Eastern Standard Time. [redacted]
Executive Client Relations Enterprise Escalation Group Cc: Revdex.com Complaint Number [redacted]

PNC Bank is working to resolve the customer's issues and will provide a response directly to the customer.
Please feel free to contact me if you have any questions regarding this matter.
Sincerely,
[redacted]
Officer
Executive Client Relations
Enterprise Escalation Group

Good afternoon [redacted],  Please be advised that the Director of Customer Relations from PNC Bank called me and told me the same thing again that should be 10-45 business days to get the...

monies back credited to my account as the other Customer Service Managers told me. I just told him that he didn't have to call me for the same statements and no action. All I need is my monies credited back into my account. I saw the monies in my account as pending transaction however I still can't use it. They didn't apologize or anything like that, some of their customer service managers were really rude. Every time they called me they used the same excuses and told me to wait from 10-45 business days. It's really frustrating talking with them over the phone when they called me with the same excuses and no action at all. I won't be so sure how they reconcile the balance on daily basis if they can't resolve the problem right away as they knew what happened. Also camera can even tell the truth.  Thanks  Have a great day [redacted]

PNC is responding the client in writing.  No release was provided.

3-11-15 - JLH - Issue resolved directly with client.  Did not have authorization from client to provide details to Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted], have not heard from PNC bank by phone or Mail.

To Whom It May Concern, PNC Bank received the complaint for Mrs. [redacted] on March 5, 2015. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Mrs. [redacted] to respond to your office. Should you have any further...

questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on April 2, 2015. We spoke to client to address his concerns and consider this matter addressed .  Should you have any further questions, please feel free to contact me at...

###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

10-24-2014   PNC Mortgage responded to the customer by letter on 10-24-2014

[redacted] 10-29-14 PNC is working directly with customer

On Wed, Nov 12, 2014 at 3:05 PM, [redacted]> wrote:
PNC has received a complaint through the [redacted] for this customer.  Please close your complaint as PNC will respond to the [redacted] Complaint. 
Thank you 
[redacted]
Assistant Vice President
Executive...

Client Relations 
Enterprise Escalation Group
PNC Bank[redacted] 
[redacted] 
(p) ###-###-#### (f) ###-###-####[redacted]            
On Wed, Nov 12, 2014 at 3:05 PM, <[email protected]> wrote:
PNC has received a complaint through the CFPB for this customer.  Please close your complaint as PNC will respond to the CFPB Complaint. 
Thank you 
Deborah Smerker
Assistant Vice President
Executive Client Relations 
Enterprise Escalation Group
PNC Bank
500 Smithfield St, 3rd Floor 
Pittsburgh, PA 15222-2200 
(p) ###-###-#### (f) ###-###-####
[email protected]            
On Wed, Nov 12, 2014 at 3:05 PM, <[email protected]> wrote:
PNC has received a complaint through the CFPB for this customer.  Please close your complaint as PNC will respond to the CFPB Complaint. 
Thank you 
Deborah Smerker
Assistant Vice President
Executive Client Relations 
Enterprise Escalation Group
PNC Bank
500 Smithfield St, 3rd Floor 
Pittsburgh, PA 15222-2200 
(p) ###-###-#### (f) ###-###-####
[email protected]            
On Wed, Nov 12, 2014 at 3:05 PM, <[email protected]> wrote:
PNC has received a complaint through the CFPB for this customer.  Please close your complaint as PNC will respond to the CFPB Complaint. 
Thank you 
Deborah Smerker
Assistant Vice President
Executive Client Relations 
Enterprise Escalation Group
PNC Bank
500 Smithfield St, 3rd Floor 
Pittsburgh, PA 15222-2200 
(p) ###-###-#### (f) ###-###-####
[email protected]

On April 23, 2015, we resolved the issue to the customer's satisfaction.  He has the contact number if he has any further issues.
 
thank you
[redacted] for ** 4-27-2015

We spoke to the client and resolved her complaint.Thank you,[redacted]Executive Client Relations

On Tue, Jan 27, 2015 at 12:32 PM, <> wrote:On 1-27-2015  PNC sent a letter to the customer to resolve the issue.   Please update the Revdex.com complaint as "answered". Thank you [redacted]Assistant Vice PresidentExecutive Client Relations Enterprise...

Escalation Group

[redacted] 10-29-14 PNC is working directly with the client

Please see attached response mailed to Mr. [redacted] on 4/24/15

Provided a detailed explanation to consumer of past loss mitigation efforts. More specifically that PNC does not accept partial payments unless prior arrangements have been made with our Collection or our Loss Mitigation departments. Consumer was on a Repayment Plan and timely payments were made....

Advised consumer to reference the Repayment Plan because it was agreed we would continue to report the account as delinquent to the credit reporting bureaus until the loan was brought current. Also, informed consumer that late charges were not assessed during the period they were making payments in accordance to the Repayment Plan.Informed consumer that payment did not increase prior to the Repayment Plan. The last escrow analysis was completed on July 17, 2013, and the new payment effective September 1, 2013 was $1,189.13. However, once the Repayment Plan was completed in October 2014 and regular payments resumed in November 2014 payment decreased to $1,175.25 because payments were made reducing the escrow shortage from the last escrow analysis.  Informed consumer that loan is current therefore escrow analysis was generated and new payment effective May 1, 2015 will be $1,137.02.   Letter mailed to consumer on April 3, 2015.