PNC Financial Services Group, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want to inform you I spoke to Mr. [redacted] on Monday Dec 8, 2014 & he said he would get right back to me & I haven't heard anything back from him as of yet. The outcome I desire is to have all the overdraft fees credited because I had the funds in a different account but I wasn't able to access my accounts as I was previously to transfer the funds. I would also like to have the fees I'm still incurring  on the credit machine that I am not  using & haven't been to be credited. I would like all my banking fees for the last year credited because of their mess up, I would have to spend my time going into bank to take care of business that I was able to previously take care of over the phone. Thank you for your time.

2-10-15 - JLH- Letter mailed directly to client with resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This issue was not solved directly with me as stated by the PNC representative. They left a voice mail claiming that it was resolved. My account was credited $72 after the complaint was issued, not $144 as stated by the PNC rep. ]
Regards,
[redacted]

On Tue, Feb 10, 2015 at 1:33 PM, <> wrote:A response letter was sent to the customer on 2-5-2015  Please update the response to answered. Thank you [redacted]Assistant Vice PresidentExecutive Client Relations Enterprise Escalation Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I went into the PNC Bank in [redacted] to close out two accounts a few months ago.  One account was for personal use, and the second was a business account I opened up over fifteen years ago.  I have contantly been surprized with monthly fees over this past fifteen years, even under the PNC name change.  Everytime this happens, I end up going into an office and we do this dance over and over on fees and they temporarily go away.Since I'm Actice Duty Military, I get concerned when fees start to pop up that was NOT part of the previous statements.  Once again history repeats itself, and I started noticing fees being charged on my accounts.  If I was deployed for twelve months and had to come back to this mightmare, my credit could have been messed up.  I finally decided to just quit doing business with PNC Bank once and for all.  I went in once a few months ago and told the staff working there that I wanted to close both accounts.  I thought this was a done deal until I continued to get statements showing a balance and additional fees; therefore, I went back into the office to close these accounts a second time.  PNC staff mentioned that PNC Bank made an error and that this was corrected.  A few weeks later I get more statements in the mail, and try to call the 800 number only to be told that if I didn't know my old EIN (Tax ID Number) that I could not close this account over the phone.  Wow, I had my accountant close out this old Tax ID number years ago.  Now PNC Bank wants to use generic terms of getting to know their customers and do not want to compensate me for all of my time and gas trying to simply close out two PNC Accounts--permanently!  I could not begin to tell you how many of these monthly fees come and go while trying to keep my accounts open, nor how much they have charged me since I initially opened both of these accounts.I have done business with multiple credit unions over the years and closed some accounts due to moving for my job.  For the record, no credit union has ever attempted to make money off from me from various fees, or made it so difficult to close out accounts.  If you are in the military, please beware of these folks, and close out your accounts now.  It will only cost you headaches, money, waste time, and potentially mess up your credit ratings.  We do what we can for God and Country, and often must stay focused on our mission(s).  You cannot trust PNC Bank to let your account(s) continue on like you set them up, and must make sure you constantly monitor them, since new fees are certain to creep up on your account, and whittle down your balance.  Once you do not have a balance is when they really start to make money off from you with fees, then over drafts fees, etc....  PNC Bank customer service cannot even close out two accounts when you go in person, with multiple government identifications.  I will never trust my money with these folks agains.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To Whom It May Concern,
We have addressed the concern with the client directly, with the resolution being satisfactory to the client.  On April 3, 2015, the two $36.00 overdraft fees were refunded as a courtesy.
Respectfully,
[redacted]

February 4, 2015Dear Ms. [redacted],PNC has worked directly with the customer to resolve his concern. Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I will let the case close and no longer deal with this institution.
Regards,
[redacted]

On Mon, Jan 12, 2015 at 10:59 AM, <> wrote:Patty, Good Morning! In response to the Revdex.com Case filed by [redacted] Case# [redacted], PNC has mailed Ms. [redacted] a letter which addresses her concerns. Could you please update her case to reflect she has received a response....

Thanks so much for your assistance !!! [redacted] Assistant Vice President Executive Client Relations

We have researched the issues and found no bank error.  As a courtesy to a valued customer, we refunded the third party fees of $79.77.
 
DLS

As there is no signed Authorization to Release Information signed by the customer, we will be responding to Ms. [redacted] directly.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is whatever to me. 
Regards,
[redacted]

To Whom It May Concern: PNC does not have third party release authorization, however we have addressed the clients concern and sent written correspondence on March 16, 2015.  On February 25, 2015, one (1) Overdraft Item Fee was refunded to the client in the amount of $36.00.  We attempted...

to contact the client on February 25, and February 27, 2015, by telephone and email but was unsuccessful in our attempts.Respectfully,[redacted]

10-22-14-JLH- PNC Bank received the complaint from Miss [redacted].  We have evaluated the information and responded to the client directly.  We do not have written authorization from Miss [redacted] to respond to your office.   Should you have any further questions, please feel free to...

contact me at ###-###-####.
 
 
[redacted]Executive Client Relations
PNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and they have sent the title to the DMV.  Thank you so much for your assistance in this issue.  I don't know how long it would have taken to resolve without your intervention. 
Regards,
[redacted]

We have not received written authorization from the client to provide account information to your organization. We are in contact with the customer and providing resolution to the complaint.

On January 25, 2015, PNC spoke with Mr. [redacted] and resolved his concern to his satisfaction. ASC 022615

February 20, 2015 [redacted] [redacted] Re: Revdex.com (“Revdex.com”) Complaint No. [redacted] Dear Ms. [redacted], Please allow me to respond to your complaint filed on January 29, 2015 with the Revdex.com (“Revdex.com”) regarding your PNC Bank,...

National Association (“PNC") auto loan ending in [redacted] (“Account"). I appreciate the opportunity to respond. Our records indicate that on November 10, 2014 a payment in the amount of $536.84 was due. It is PNC’s practice to call borrowers if a payment has not been received by the due date. When PNC did not receive payment by that date, PNC attempted to contact you. I apologize if you feel our telephone calls were excessive. Per your written request, we have removed your phone number from our records and marked our files with your request to cease collection attempts by phone. Please note that while phone calls will cease if a Cease and Desist is placed, you are not relieved of your obligation to pay this debt. Thank you for your time in allowing me to clarify our position. I attempted to contact you on January 29, and February 4, 2015 via phone and email to ensure your satisfaction with this resolution, however I was unsuccessful in reaching you. If you have any additional questions or concerns, or would like to further discuss your experience, I welcome the opportunity to speak with you. Please call me toll free at ###-###-####, my extension is ###-###-####, which is also my direct phone number. I am available Monday through Friday from 9:00 AM to 5:30 PM, Eastern Standard Time. [redacted] [redacted] Officer / Customer Relations Manager Executive Client Relations

To Whom It May Concern,
We do not a signed third party authorization to allow us to discuss this issue with the Revdex.com.  Please know we are working directly with our client to resolve this matter.
Respectfully,
[redacted]