PNC Financial Services Group, Inc.

To Whom It May Concern:This letter is written in response to your correspondence regarding Mr*** ***PNC spoke directly with Mr*** and provided resolution to the concerns he expressed in the Revdex.com case # ***The Revdex.com did not provide a signed authorization form with the Revdex.com
complaint.Sincerely,*** ***Officer/Customer Relations ManagerExecutive Client Relations

To Whom It May Concern, PNC Bank received the complaint for Mr* *** on March 11, We have evaluated the information and spoke to client to address his concernsPNC issued credit to Mr***s PNC account ending in the amount of $and a new affadivit was mailed to the
addess on file to be signed and returnedShould you have any further questions, please feel free to contact me at ###-###-####.Sincerely, *** ***Executive Client RelationsPNC Bank

On Wed, Feb 18, at 2:PM, wrote:Good Afternoon Ms***, PNC has responded directly to the customer regarding her concerns Please feel free to contact me if you have any questions regarding this matter. Sincerely, *** *** Client Relations Manager Executive Client Relations

I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I contacted PNC they stated that the account was years behind and in active foreclosureWhen asked if they could provide me with another letter stating the account had been paid in full I was informed that they never sent any such letter as the account was in fact not paid in fullI have since found the letter and attached itPNC needs to review the attachments and change the status of the account accordinglyThey have done more than enough damageENOUGH IS ENOUGH!!!Regards,
*** ***

Tell us why here...I spoke to Ms*** on March 3, We discussed her deposit of a fraudulent checkI explained when a check is from an unknown source it is best to not access the funds until the check has cleared the financial institution on which it is drawnI asked if she filed a
police reportShe stated she had filed a police reportI advised the police would investigate the fraud claim, not the bankI also explained that checks do not have protection against fraud like a credit card has through ***We discussed that though PNC attempts to assist our customers in identifying possible fraudulent items at the time of deposit, most are difficult to identify until they are presented to the bank on which they are drawnI explained that ultimately the financial liability of the deposited check is hersI advised no further action can be taken by PNC, and again advised her best option is to work with the police department and their investigation of her claim

Please accept this as an acknowledgement of receipt of the above-referenced inquiryPNC Bank has referred it to its affiliated broker-dealer PNC Investments, LLC for review and resolution directly with the customerThank you for bringing this matter to our attentionSincerely, *** ***
Executive Client Relations, AVP Enterprise Escalation Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
First, I would like to thank PNC Bank for their cooperation in assiting me in my
questions, so we both have a understanding of where we are at. I am here to assist PNC Bank in any way that I can. I have attached the first page of the Deed of Trust for quick reference
To resolve my complaint I am requesting PNC Bank review the Loan Agreement and the Deed of Trust. Please let me know if I am correct in what I am saying below
The original borrower applied for the line of credit alone, but the underwriter required an additional signature (me) to quickly to secure the loan. The problem with this is that I am not legally a borrower, but legally a guarantor (non-titled borrower) on the line of credit. The names on the Deed of Trust are condered the borrowers for credit reporting since they are required to make payments.
To report a guarantor to the credit bureu, the loan MUST be in default and the guarantor notified of the collteral (Deed of Trust) being foreclosed. If their is a balance due after the sforclosure due to the bank, the bank will coordinate with the guarantor for payment. If the guarantor fails to make payment, then the bank has the right to report the non-payment to the credit agencies and even garnishment of wadges.
Is this the correct procedure?
If so, I want PNC Bank to esponge the negitive credit history and provide me reports from the 3 credit agencies showing the action has been resolved. After this, I will close my complaint
Regards,
*** ***

10-31- *** customer was advised of the resolution by mail. issue resolved to customer's satisfaction

To Whom It May Concern,
We have contacted our client and resolved this issue directly with the client. On October 6, and October 8, 2014, the client received a credits to his account in the amount of $each for a total of $144.00.
*** ***Executive Client
Relations, AVP

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I agree with the offer to refund my $
Regards,
*** ***

On Tue, Jan 27, at 12:PM, wrote:On 1-27- PNC sent a letter to the customer to resolve the issue. Please update the Revdex.com complaint as "answered". Thank you *** ***Assistant Vice PresidentExecutive Client Relations Enterprise Escalation Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details...

of the offer I reviewed appear below.
Regards,
[redacted], I will withdraw the complaints when they provide all payment history and fix credit report & take loan out of collections.

Please allow me to respond the Revdex.com (Revdex.com) case filed on December 2, 2014 regarding [redacted]. PNC conducted research to locate an account with the customers name and the other information provided within the Revdex.com case and the information provided was not sufficient to...

locate any records related to a PNC Bank account. If the card used in this transaction was a non-PNC Bank card, disputes for non-customers must be initiated by the financial institution that issued the card, this is true even when the dispute involves a PNC Bank owed ATM.   I attempted to contact the customer by phone on December 2, December 4 and December 15, 2014. On December 15, 2014, I emailed you at the email address you provided on the Revdex.com case. To date we have not received a return call and or an email from the customer. This response has been mailed to the customer.

March 26, 2015 PNC spoke with [redacted] on March 11, 2015 about his complaint and we consider this matter addressed.Thank You[redacted]

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on January 8, 2015. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions,...

please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

PNC Bank, National Association (“PNC”) received the complaint for [redacted] on January 15, 2015. We have evaluated the information and attempted to contact Ms. [redacted] with no success. We will attempt to contact her again to discuss her concerns. However, we do not...

have written authorization from Ms [redacted] to respond to your office with specific details once resolution is made, and ask that you close your case. Should you have any questions, please feel free to contact me directly at ###-###-####.Thank You,[redacted]

10-9-14  [redacted]  PNC Bank has spoken to the customer addressing the concerns for this case.

On Wed, Feb 11, 2015 at 4:13 PM, I have responded directly with the client regarding the issue.  A letter was mailed today,     The case is closed on the Revdex.com website so I can not update that this was done.   Not sure if there was a authorization to respond with details to...

the Revdex.com.     Thanks[redacted]Executive Client Relations Specialist[redacted]
[redacted]
[redacted]Ph# ###-###-####Fax# ###-###-####

PNC has responded directly to the client letting them know that the $300.00 promo credit will be credited to the account by the morning of Friday January 30, 2015.

3-3-15 JME  In regards to complaint #[redacted] for [redacted] PNC has spoken to the customer and addressed the concerns expressed in this complaint on 3-3-15.  The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.