PNC Financial Services Group, Inc.

Please find below updates to following Revdex.com complaint: Complaint # *** *** *** *** PNC responded directly to Mr*** by letter dated 12/12/14*** * *** Assistant Vice President Client Relations Manager Executive Client Relations

*** *** spoke to the customer on 1-13-and notified him that the dispute credit was made final and issue is closed
1-20-2015 DLS

To Whom It May ConcernPNC Bank received the complaint for Mrs*** on February 23, We have evaluated the information and mailed the response to clientWe do not have written authorization from Mrs*** to respond to your office. Should you have any further
questions, please feel free to contact me at ###-###-####.Sincerely, *** ***Executive Client RelationsPNC Bank

PNC Bank has not received a signed authorization from our client allowing us to discuss this issue with a third party. We have provided written resolution to our customer as of March 5, 2015.GPS03/05/

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid $to have the appraisal done in Jan PNC did not remove PMI until the Revdex.com got involved.PMI was removed on Oct 2014. I am seeking the a refund of the PMI that was paid Jan through Sep 2014. Regards,
*** ***

Please close this complaint as resolved *** *** spoke with customer advised that there are random payments being made to the loan and the loan is not set up for foreclosure review at this time Also advised that as a cosigner she is agreeing to repay the debt Customer acknowledge this and understands *** ***Assistant Vice PresidentExecutive Client Relations Enterprise Escalation Group

Tell us why here...PNC contacted Mr*** to discuss possible solutions to his Merchant Services equipment concerns and considers the matter resolved.Melissa G***Executive Client Relations

Please allow me to respond to your complaint filed on February 4, with the Revdex.com of Western Pennsylvania (“Revdex.com”) regarding a promotional reward for your PNC Bank, National Association (“PNC”) Virtual Wallet with Performance Spend opened on December 2, 2014, jointly titled in
the names *** *** and *** *** (now *** *** ***)I appreciate the opportunity to address your concernsFirst, please allow me to congratulate you on your recent nuptialsThe offer that was available during the time your account was opened was a $single payout promotional rewardTo receive this reward, the account owner(s) must be new to PNC and opened their PNC Virtual Wallet with Performance Spend between October 15, and December 31, Additionally, within the first days of account opening, a qualifying direct deposit of at least $2,had to be made to the Spend Account, and one (1) bill payment needed to be completed via PNC Bank’s Online BankingWhile the joint owner was not a new customer to PNC, all other requirements to meet the promotion were met within the first daysAs a courtesy, the $was credited to your Spend AccountThis credit posted to your account on February 26, 2015, as a Credit Memo and is viewable through PNC’s Online BankingOn behalf of PNC Bank, I apologize for any inconvenience you may have experiencedWe appreciate your banking relationship and thank you for choosing PNC to serve your needsIf you have any additional questions or concerns regarding this matter, please contact me directly at ###-###-####, extension *** Monday through Friday, 8:00am-4:30pm, ESTSincerely, *** *** Officer Executive Client Relations PNC Bank

I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Out of pure curiosity, if possible, I would like to understand what happened between Revdex.com and PNCBank to appreciate what led to the change in position from PNCBank Regardless, thank you for your help in getting resolution
Regards,
*** ***

PNC worked directly with Ms*** to resolve this concern

To Whom It May Concern,PNC Bank has not received a signed authorization to discuss this matter with a third party. A written response was sent to the customer on February 25, 2015.Thank you,*** ***Executive Client RelationsPNC Bank

PNC Bank has worked directly with the customer to resolve her concern.Sincerely,*** ***OfficerExecutive Client RelationsEnterprise Escalation Group

This letter is written in response to your correspondence regarding Ms*** ***. PNC provided Ms*** with the information she requested and provided resolution to the concerns expressed in Revdex.com Case # ***

PNC attempted to reach the customer on March and April 7, 2015 to discuss her concerns. PNC responded by written correspondence on April 13, and considers the matter resolved

This letter is written in response to your correspondence regarding Mr*** ***PNC spoke directly with Mr*** on December 18, and provided resolution to the concerns expressed in Revdex.com Case # ***PNC has corrected the AutoPay amount to $per monthIf I can be of further
assistance, please contact me directly at ###-###-####.*** * *** Officer/ Customer Relations Manager Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am disappointed in the response from PNC Bank. It still sheds no light on resolving the missing $1,800. Still no written explanation responding to any of my questions like: Why did it take him so long to make the deposit? Where was he all that time? Why did he not fill in the coin, currency, check, and total of a nearly $34,deposit? Why was one of the checks imaged twice - throwing off the total deposit even further? Why did he never return any of my four phone calls once I identified a problem? Why can they not explain why both the employee and the bank manager kept PNC's own escalation manager on hold for minutes and then BOTH of their phone lines conveniently go dead? And when she called another time the assistant manager said "hello, hello", as if he couldn't hear her? So in the end, I still have never received a written explanation to any of these problems. And no explanation for why not all the cash made it from his desk to the teller and in to the deposit. Someone at that bank knows what happened to the missing money. It is sad that this kind of dishonesty is allowed to go on in our banks. I submit my experience as a warning to others. I was opening a new account, but never again will I trust an assistant branch manager to take money to the teller for deposit. I had no idea he wouldn't be trustworthy. I'll be more careful now. I hope sharing my experience will help to protect others. I have put forth, in good faith, a four and half month effort to get this problem resolved. It is ashame banks get away with this kind of deceitful behavior today.
Regards,
*** ***

Good Afternoon,
PNC spoke with Mr*** today, March 9, 2015, and resolved his concern to his satisfactionHis account has been closed as requested and all fees waived
ASC

To Whom It May Concern, PNC Bank received the complaint for Mr*** on December 17, We have evaluated the information and spoke to client to address his concernsWe do not have written authorization from Mr*** to respond to your officeShould you have any further
questions, please feel free to contact me at ###-###-####.Sincerely, *** ***Executive Client RelationsPNC Bank

PNC spoke with *** *** on March 23, 2015, about his complaint and we consider this matter addressed*** ***Executive Client Relations OfficerPNC Bank###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***