PNC Financial Services Group, Inc.

Good morning,
I have resolved this issue directly with Ms. ***
Thank you
***

March 27, 2015Dear Ms***,PNC has responded directly to the customer's complaint. A written response was mailed to the customer at his address of record on March 27, 2015.Please feel free to contact me if you have any questions regarding this matter.Sincerely,*** ***OfficerExecutive
Client RelationsEnterprise Escalation Group

PNC received a Regulatory Complaint through the Consumer Financial Protection Bureau from Mr*** regarding the same concernPNC will respond to the customer through the Regulatory complaint
If you have additional questions, please contact me at ###-###-####
Sincerely,
***
***
Officer, Executive Client Relations
PNC Bank

As there is no signed Authorization to Release Information, we will be responding directly to the customer

I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the letter I received, Mr *** states that either I or the bank can close the account at anytime for any reasonYes that may be so but it does not resolve my complaintThe bank knew I was having fraud issues since they contacted me about it and yet they are blaming me for itYes Mr *** attempted to contact me but he also never returned my phone call when I called himThe customer service that I received from each and every phone call I have made to this institution was not satisfactoryThe original letter regarding the account closure was sent to me only after I called PNC asking for online access and them not being able to figure out how to get this for meSo, no, I do not accept Mr ***'s response
Regards,
*** ***

The customer did not provide signed authorization to release informationWe have respnded to the customer's concern in writing dated ASC

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

On Mon, Feb 2, at 4:PM, wrote:Good Afternoon Ms***, PNC has worked directly with Mr*** regarding his concern If you have any questions regarding this matter, please feel free to contact me at the number listed
below. Sincerely, *** *** Client Relations Manager Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter concerns your January 15, correspondence forwarding an inquiry submitted by Mr*** regarding the referenced loan applicationIn his inquiry, Mr*** stated that he applied for a ** loan, but was then informed that the transaction could not be completed due to a
bankruptcy reaffirmation issueHe wrote that he had already incurred out-of-pocket costs for the loan application at this pointMr*** requested that he be issued a refund for these costsFollowing the receipt of the inquiry, we contacted a PNC Mortgage Market Manager *** *** to establish communication with Mr***Our records show that Mr*** spoke with Mr*** to discuss options for moving the loan application forward in lieu of cancellationWhile the bankruptcy reaffirmation issue did not impede the loan application, there were delays surrounding property inspections and the property appraisalAs a result, PNC Mortgage has agreed to pay for a required structural inspection which would normally be charged to the loan applicantAs of February 23, 2015, the loan application is still active and Mr*** is working with Mr*** to clear additional underwriting conditionsShould you have any further questions or concerns regarding this matter, please contact me at ###-###-####Sincerely, *** *** Consultant Enterprise Escalation Group In Support of Mortgage PNC Bank

Tell us why here...In Mr***’s first correspondence he requests a refund for a charge of $and in his second correspondence he states that he is paying an extra $7.00. PNC’s Non Sufficient Fund (“NSF”) fee is $and the Continuous Overdraft fee is $7.00. We have contacted Mr*** to discuss ways to minimize future occurrences and consider this issue resolvedThank you,*** ***Executive Client Relations

PLease close this complaint. The customer filed a CFPB on 10-17-2014. PNC will respond to the Regulatory complaint
thank you

PNC spoke directly with Ms* *** *** on April 15, and provided resolution to the concerns expressed in Revdex.com Case # ***As a result of our conversation, Ms***’s account was credited 50,bonus pointsMs*** has my direct number if she has any further questionsThank
you,*** ***Officer, Executive Client RelationsPNC Bank

PNC Bank did nothing to solve the problem!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
PNC Bank did nothing to solve the problem!!!
Regards,
*** ***

We are responding directly with the client to resolve this concern as there is no third party authorization to release information
MB/1-20-

To Whom It May Concern, PNC Bank received the complaint for Ms*** on March 9, We have evaluated the information and spoke to client to address her concernsOn March 17, 2015, Ms*** supplied me a copy of her ** Bank statement showing the transaction
was paid by other means. On March 23, 2015, final credit in the amount $posted to PNC account ending in 7353. Additionally, a $Overdraft Item Fee was refunded on March 24, 2015. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, *** ***Executive Client RelationsPNC Bank

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter will not be acceptable to me until they replace the entire $taken from my account back into my account. I, in good faith deposited money into my bank account twice, 2/of $and 2/of $totaling, $and they said my funds couldn't be released until Wed 2/18, which caused the two overdrafts. The money should have been released no later than 2/17. Even the teller at the bank told me there should NOT have been an overdraft!
This issue needs to be resolved without my credit rating being affected and with my $being replaced
Regards,
*** ***

To Whom It May Concern,
PNC Bank received the complaint for Mrs. *** on October 15, We have evaluated the information and spoke to client to address her concernsWe do not have written authorization from Mrs*** to respond to your officeShould you have any
further questions, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Executive Client Relations
PNC Bank

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

We addressed the concerns in the complaint and our position remains the same. No new information was provided. Customer was notified of changes *** for JH 12-15-